Manager of IT Services Resume

SUMMARY:

Seeking Project Management position to leverage my technical, management and leadership skills to meet organizational goals through high quality service and deliverables.

SKILLS:

Client Relationship Development
Technical Leadership
Project/Program Lifecycle
Software Implementation & Delivery
Business Unit Cross Collaboration
Infrastructure Management
Business Process & Systems Analysis
Personnel Development
JIRA, Smart Sheet, MS Project
Vendor Management
KPI Analysis & review
Agile, Scrum and Waterfall
Client Negotiation
Methodology Implementation
Project Status & Financials

EXPERIENCE:

Manager of IT Services

Confidential

Responsibilities:

Senior Project Manager providing oversight to a team comprised of project and technical professionals responsible for the development, and sustained success of Confidential & Confidential ’s Digital Locker application.
Owned and monitored the group’s change management processes, spear - headed a nationwide data center build and documentation initiative, designing and implementing infrastructure support for the application, utilizing both waterfall and agile methodologies.
Managed the QA/QC and process during agile/scrum sprints, maintaining visibility between product ownership and the technical operations team.
Acted in a scrum master role; running regular stand up meetings, monthly and quarterly sprint reviews, and maintaining a relaxed and focused work environment for the full team.
Organized and ran pre-sprint planning sessions, and maintained full-scope task tracking while providing weekly and monthly contribution reports to leadership and stakeholders.
Senior Project Manager overseeing a series of increasingly complex projects using both waterfall and agile methodologies, spanning the duration of my time Confidential Confidential . Responsibilities included management of network and storage engineers, systems architects, and data center support engineers supporting multiple infrastructure, development and software implementation projects for YP.com (formerly Yellow Pages). Communicating regular project status updates to internal and external executive level stakeholders, maintaining accountability for capturing target dates and project milestones. Participated in PMO process definition and provided coaching / leadership throughout the transition from Waterfall to an Agile Project Management style. Trained project coordinators and systems engineers on sprint cycling and scrum sessions in order to create a more collaborative process.
Collaborated with PMO management to define and implement methodology and documentation best practices for our organization’s project management team, transitioning primarily to an Agile PMO.
Responsible for client relationship development, staff onboarding, hierarchy organization and oversight of all professional development efforts within the team, while maintaining the culture of excellence and continued professional growth.
Led business and product development initiatives within the organization to provide stability and longevity within existing customer relationships and provide marketability for future client outreach.

Confidential

Manager

Responsibilities:

Cross Team Business Systems Analysis for companywide systems requirements.
Custom MS Access Database design complying with Confidential parts & inventory requirements.
Management of ERP Software and Systems Implementation surrounding Microsoft Dynamics SL
Project Manager and Business Analyst for software and database development and implementation, including management and ownership of full process scope from initial needs analysis through final user implementation training and post-delivery support.
Vendor relations oversight for software development and database development services.
Software testing and quality assurance, issue tracking and resolution monitoring.
Provided regular project status reports to executive leadership and project stakeholders.
Designed, staffed and led user training.
Staffed and directed post-implementation support services.

Systems Administrator / Networking Consultant

Confidential

Responsibilities:

Designed and implemented an Active Directory integration plan in order to streamline and simplify the use of company resources for end users
Installed, upgraded, patched, and repaired all company servers, storage systems, and end user workstations.
Financial and Pharmaceutical Software Implementation surrounding QuickBooks Pro Enterprise and Mckesson Pharmacy Systems.
Developed and implemented a WAN connection between all locations
Increased productivity of end users by upgrading network equipment to streamline access to company resources.

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