SUMMARY:

• Accomplished Professional poised to contribute a unique blend of corporate experience in, Project Management, Strategic Consulting, Call Center Staff Supervision and Training personnel. I’m a leader with demonstrated project management experience and a track record of building, leading and transitioning teams, functions, resources and ensuring that projects support scope stay within budget and are completed on time.
• Qualification Highlights include Strong Analytical, communication, problem solving and presentation skills.
• Extensive knowledge of MS Office applications as well as Visio and MS Project. Over 15 years’ experience in Telecommunications.

PROFESSIONAL EXPERIENCE:

Confidential, Sandy Springs, GA

Sr. Specialist Technical Project Manager

Responsibilities:

• Responsible for submitting Change Request to prevent outage situations reportable to FCC and clearing of alarms; familiar with various Confidential & Confidential systems AOTS/Remedy/ NEST/ IWOS/Canopi and many more
• Lead regularly scheduled Go - NO-GO calls to ensure work was ready to be executed
• Provide technical and analytical guidance to various project teams by recommending and taking action to direct the analysis and solutions of issues minimizing delays in execution and re-scheduling of work orders
• Established and maintained relationships with cross-functional teams in order to successfully ensure network provisioning projects were successfully coordinated, scheduled and executed
• Conducted regular meetings to assess the direction of resources, communicate action plans, identify process inefficiencies, project tracking, analysis and suggest process improvements in order to achieve project goals
• Initiated new business requirements and enhancements to streamline the process for new automated scheduling tool
• Responsible for effective allocation of engineering resources to ensure network provisioning projects are successfully executed on time and within budget

Confidential, Lithonia, GA

Project Coordinator

Responsibilities:

• Planned, organized and implemented a Texas expansion project to support cable contracts outside of Georgia
• Handled day to day operations of 4 cable contracting offices within Texas and Georgia
• Project Coordinator responsible for planning budgets, acquiring personnel to support locations, securing and negotiating contracts to support additional cable services within Georgia and Texas
• Lead contract negotiation process for external partners
• Facilitated conference calls regularly with internal departments to review goals and manage expansion progress

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

• Key member of Network Operations team tasked with introducing and implementing solutions designed to Grow Revenue and Increase Productivity through Strategic Initiatives
• Responsible for governing and facilitating updates and identifying savings opportunities for the 2009 Convergence Initiatives
• Tracked and validated Convergence Savings to reach goal of $40M
• Coordinated calls with project stakeholders and executives to determine business needs estimate cost of projects and document and manage risk
• Led and Supported Strategic projects from planning/process through IT development, project management, governance, budget/finance and metric measurement
• Partner with clients and partner organizations on each project to define business requirements and ensure a qualitative and quantitative Return on Investment
• Responsible for identifying process and system-based Transformation and Automation opportunities that streamlined Confidential Operations through Process Improvement,

Confidential, Alpharetta, GA

Project Manager

Responsibilities:

• Responsible for identifying system-based applications and flow thru opportunities by partnering with clients to define and write business requirements
• Provided training on new systems following roll-out and ensured business requirements were met, risk and issues logged were updated and change control plan was detailed
• Successfully lead severa ITl projects involving automation efforts which improved the overall workflow of work from ticket inception to ticket closure.
• Lead several UAT efforts, where test cases were created, tested defects, logged issues from implementation to production.
• Processed and facilitated all CNO Post Mortem and Root Cause Analysis requests as well as implemented system improvements for the Post Mortem system

Confidential, Alpharetta, Georgia

Supervisor

Responsibilities:

• Consistently exceeded set performance goals for Mean Time to Repair and other key performance goals
• Supported a vast range of products for large business customer base:
• Budgeting overtime, writing performance evaluations, setting center objectives, scheduling, interviewing, hiring staff, project management, escalation point of contact, and providing monthly reports outlining all statistics for the month
• Project Managed the transition and relocation of all people, systems and processes from one call center to another (VZB / MCI WorldCom Merger)
• Entailed traveling to various locations to conduct training sessions for fresh staff on new systems
• Create process documents; coordinate weekly conference calls with various groups to assure timely completion of project and a smooth transition.