SUMMARY:

• Transforming international business performance through the development of innovative solutions that meet the needs of the business for both today and tomorrow - driver for business case development, vision and deployment.
• Over 15+ years, with 10+ years of Brokerage/financial/Health care/ Telecommunication /Insurance/Credit card conversions/migration project/program management and demonstrated success in managing design, development, implementation and support of the business solutions.
• Expertise in identifying and defining business needs and translating those needs into actionable solutions; adept in building consensus among stakeholders to gain buy-in for project execution and ability to disseminate complex technical language to audiences of all levels.
• Dynamically leads complex projects/programs from design and development to production and defines requirements and plan project lifecycle deployment. Align resources and schedule for project implementation. Mitigates risk.
• Demonstrated success in project/program management, cross-functional team management and solutions delivery expertise.

CORE COMPETENCIES:

• Program and Project Management/Client Services Manager
• Agile Methodology / Scrum Master
• Vendor Management (external & internal)
• Business Analysis/Process Improvement
• Root Cause Analysis/Solutions Development
• Revenue Generation / Software Development
• Migration/Automation DevOps
• Assemble and Lead High Performance Teams
• Develop and Deploy Project Metrics and Controls
• Roadmap/Strategic Planning and Execution
• Follow government regulations/SOX
• Change / Risk Management
• Budget Development/ Reducing Costs
• Cross Cultural, Diversity Awareness

TECHNICAL SKILLS:

IBM 370/43XX/30XX, IBM ES9000, WANG-VS, PDP-11/34 DATA GENERAL, UNISYS 1100 2200, IBM PC & PC COMPATIBLES, DB2, STORED PROCEDURES, SMART-STREAM, CICS, CICS LU 6.2, CA-7, CA7,CICS Web services, OS/VS COBOL, OS/360 COBOL, COBOL2, XGEN, VM/CMS, COBOL II, MQ SERIES, SPUFI, SPUFY, QMF, MVSIMS DB/DC, PL/1, VM/CMS, DOS/VSE, VSE cobol 370, SPUFI, DB2 RPC, TSO, REXX, OS/VS2, LIBRARIAN, JCL, BMS, BMC utilities, EZTRIEVE, Client server technologies, Micro focus Cobol, MFCICS, Unix Shell, ADABAS/ NATURAL, NDM, MFCobol, MICROFOCUS COBOL, CICS, XDB, MS-DOS, OS/2, DIALOG MANAGER, FILEAID, Advance Function Printing, BMC Restart Logic implementation, $AVRS, API, AFP Object Oriented (OO design), INTERTEST,PAYROLL PKG, XPEDITOR, ISPF/TSO, FTP, PKZIP,UDB, SDFII, QMF, POWERBUILDER, TSO/ISPF, EASYTRIEVE, VANTAGE1, ORACLE 7.X (PL/SQL,PRO*C),TERADATA,ENDEAVOR,NIKU, Gentran, Syncsort,QMF,FileMgr,Connect Direct, FORTRAN 77, job scheduling, CHANGEMAN, CSP, TELON, Clist, Rexx, Excel, MSWord, Word, PDSE.

PROFESSIONAL HISTORY:

Confidential

Responsibilities:

• As Program manager led the implementation of 10-million-dollar application on Digital Component media and managed the team at offshore /onsite
• Managed multiple Scrum masters, multiple teams and external vendors
• Collaborate with the Project Managers of individual projects to create / review and track the project management plan as well as subsidiary plans including the cost, schedule, staffing/pyramid management, scope, requirements, risk, quality, communication & stakeholder management.
• As project manager led the implementation of Build Forge to Jenkins and Bamboo to Jenkins migration which led the team at offshore and onsite.
• Manage multiple Scrum team.
• Worked with Confidential customer as Program/Project manager on AEM, DevOps, release management process, billing systems.
• Provide support and guidance on the individual projects to Project Managers and facilitate seamless integration of various pieces in the overall Program. Conflict Management: Anticipate conflict situations and oversee timely resolution of escalated issues.
• Engage with the delivery team to critically review and detect early warning signals that pose threats to the overall program objectives. Scope Management: In case of changes to the program, conduct an impact analysis on the cost and other organizational parameters and share findings with the client.
• Stakeholder management
• Provide support to the individual Project Manager(s) in case of client initiated change / internally identify change, as required.
• Communicate potential 'significant change', that are identified, to the entire external stakeholder community (business and IT sponsors from the client).
• Set up and participate in the change control board (CCB) which reviews and approves changes to the program.
• Develop the program level SoW changes.
• Oversee signoff of milestones with relevant stakeholders. establish and build relationships with client's and other stakeholders for the program.
• Provide information to the client about the program. anticipate and resolve potential escalations through informal channels with client stakeholders.
• Escalate misalignment of ideas (in terms of feasibility, scope inclusions etc) to clients. articulate benefits / value add to the client. present the program status during weekly meetings.
• Share delivery status during steering committee meetings. respond to the escalations in a timely manner.
• Communicate with the various service lines of the program internally.
• Metrics Management: Generate and conduct a review of the Program level performance metrics to track the project performance against goals and initiate corrective actions.
• Risk Management: Identify risks at the beginning in partnership with Project Manager. Review issues and risks for each of the project(s) with the Project Manager, as per the risk management plan.
• As client service manager was responsible for stream lining IT operations by acting as a liaison between the IT and the customer user group to implement the home grown Sales forecast system
• Managed sev-1 to sev-4 as per SLA
• Conduct weekly status meeting with stake holders and higher management
• Assemble, organize and lead multi-functional team onsite and offshore.
• Develop resource strategies, budget and staffing models and plan necessary to execute projects.
• Prepare and deliver status reports, cost burn down charts, project plans and schedules.
• Identify analyze, specify, design and mange functional and infrastructure requirements.
• Manage project budget, strive to control, mitigate costs, and enhance the bottom line.

Confidential

Program Manager

Responsibilities:

• Lead, plan and manage all program management activities for Warranty and Datawarhouse KPI systems.
• Assemble, organize and lead multi-functional team based onsite and offshore.
• Develop resource strategies, budget, staffing models and plan necessary to execute projects.
• Prepare and deliver status reports, project plans and schedules.
• Identify analyze, specify, design and mange functional and infrastructure requirements.

Confidential, NJ

Responsibilities:

• Lead, plan and manage all program management activities for Insurance systems.
• Assemble, organize and lead multi-functional team based onsite and offshore.
• Develop resource strategies, budget, staffing models and plan necessary to execute projects.
• Prepare and deliver status reports, project plans and schedules.
• Identify analyze, specify, design and mange functional and infrastructure requirements.
• Manage project budget, strive to control, mitigate costs, and enhance the bottom line.
• Provide leadership to cross functional teams consisting of employees and contractors technical Personnel.
• Review status on a weekly basis with project stakeholders and higher management
• Lead the implementation of $1.5 million project to integrate system

Confidential

Project Manager/Production Support Management

Responsibilities:

• Lead, plan and manage all program management activities for credit card migration and checking account systems.
• Assemble, organize and lead multi-functional team based onsite and offshore.
• Develop resource strategies, budget, staffing models and plan necessary to execute projects.
• Prepare and deliver status reports, project plans and schedules.
• Identify analyze, specify, design and mange functional and infrastructure requirements.
• Manage project budget, strive to control and mitigate costs and enhance the bottom line.
• Provide leadership to cross functional teams consisting of employees and contractors technical Personnel.

Confidential

Project Management

Responsibilities:

• Lead, plan and manage all program management activities for Enrollment and Eligibility systems.
• Assemble, organize and lead multi-functional team based onsite and offshore.
• Develop resource strategies, budget, staffing models and plan necessary to execute projects.
• Prepare and deliver status reports, project plans and schedules.
• Identify analyze, specify, design and mange functional and infrastructure requirements.
• Manage project budget, strive to control and mitigate costs and enhance the bottom line.
• Provide leadership to cross functional teams consisting of employees and contractors technical Personnel.

Confidential, New Jersey

Project Manager

Responsibilities:

• Lead, plan and manage all program management activities for Health Care reform systems.
• Review status on a weekly basis with project stakeholder
• Resource management and Estimations
• Involved in planning the Test Strategy for the project with QA and manage productions support.

Confidential, Morristown, NJ

Project/Program Manager

Responsibilities:

• Manage design/development of multiple application system team of 30 offshore and 15 onsite and involved in planning, managing the design development and implementation of phase of EPC Real timed system.
• Oversee the workflow between cross-functional team members, allocate /assist resources make sure the deliverables are met in timely fashion.
• Resource management
• Review status with project stake holders and higher management
• Manage Batch Processing / Production support

Confidential, NJ

Application Development Manager

Responsibilities:

• Involved in multiple projects, planning, managing.
• Also, functioned as production support manager for Batch Processing/ Production support.
• Lead, plan and managed a conversion project from I2K system to VISION billing system and the for the cell phone provider Verizon Wireless.

Confidential, Whippany, NJ

Tower Lead

Responsibilities:

• Manage, plan, estimate the design, development, implementation of Profit and Loss/Tax system and G/Ledger accounting system, Fixed income.
• Responsibilities also included Project estimation, provide status to senior management
• Manage the workflow for the team of 30 between offshore and onsite resources.
• Managed multiple projects, planning, analysis, design, and development /Implementation of multiple projects

Confidential

LEAD Consultant

Responsibilities:

• Conduct business analysis for the Confidential Surcharge Accounts payable and receivable System and integrated extensive technical coding knowledge into the planning and development of the specifications. Provided formal documents indicating and ensuring the integrity of test conditions, coding, and spec writing.
• Manage the development of project specifications.
• Interfaced with teams to assist with writing the requirements, determining the project flow, architecture, and overall program design.
• Responsibility includes analysis, design, and development of programs
• Using DB2, COBOL, DB2 Stored Procedures, JCL, VSAM, CLIST, Xpeditor, Eztrieve, Rexx, PL/1,RPC.

Confidential, Franklin Lakes, NJ

Lead Technical consultant

Platform: COBOL, DB2, STORED PROCEDURES, RPC, CICS, File Aid, Intertest, Expeditor, BMC tools, Endeavor, MQ Series, VSAM, MFCOBOL, JCL and other Mainframe tools and software

Responsibilities:

• Conducted analysis for the Patient On - Line Authoritative Reporting System/HIPAA Project. Worked onconversion and integrate new functionality within the existing code.
• Enrollment and eligibility conducted analysis and requirements gathering. This is a gatekeeper of enrolling and determining eligibility of member employees.
• The tasks involve analyzing, designing, and implementing systems to enhance the current Eligibility systems and application servers to meet new business needs, client business requirements, and regulatory requirements. Some of the undertakings include projects to comply with the (HIPAA) regulatory and other privacy legislation - using non-SSN identifier for client members; implementation of the Medicare discount cards enrollment and billing systems, conversion of Eligibility processing to a "real-time" environment, Using PL/1, Cobol, DB2 and other mainframe technologies.
• Led project efforts to stay within scope, monitor status and deliverables, and provide feedback on performance. Identified high-level modification to existing processes and oversee that the design, functional, and technical specifications are met as per the deliverables.

Confidential, NY

Lead Programmer Analyst

Platform: COBOL, DB2, STORED PROCEDURES, RPC, CICS, CSP, File Aid, Intertest, Expeditor, BMC tools, Endeavor, MQ Series, VSAM, MFCOBOL, JCL and other Mainframe tools and software

Responsibilities:

• For the Trade System, GL System, integrated software development and change control policies.
• Designed and implemented a series of DB2 tables used to capture an image of the data used to process and create records.
• Oversee process workflow and communication between users, testing/QA, and development teams to ensure the implementation of the application system. Tune DB2 queries and tables as needed.
• Perform analysis to convert COBOL/VSAM and IMS structures into DB2 columns from the existing VSAM files.