SUMMARY:

• IT consultant and Senior IT Project Manager with a width experience supporting many IT & telecommunications companies around the world. I have more than 20 years of international experience.
• My experience gave me the opportunity to handle a large rollout project in IT & telecommunication industry. As an operator startup for the fix & mobile network rollout until USD 25M or BSS & OSS implementation over USD 5M.
• Professional with ability to work both independently and as a team member. Strong ability to develop competence and to share knowledge. Good analytical skills and result oriented, always persevering in achieving the team’s goals. Business oriented, always looking for new opportunities and ways to create more business, this is the reason to be enrolled in an MBA program.
• Experience in a process improvement, quality assurance manager control activity and team performance

PROFESSIONAL EXPERIENCE:

Confidential, Miami

PMO / Scrum Master

Responsibilities:

• Defined new company process for project delivery form Waterfall to Agile, provide coach team members and company staff training on how to use agile tools and methodology and the general agile evangelization and continue process improvement.
• Defined operations and Support processes for OCT operations for the new app & service.
• Defined network infrastructure as router, switches, internet to support VoIP operation over Avaya PBX, KPIs, SLAs and OLAs; support processes and scripts, roles, and skills, cable infrastructure ( Confidential & Fiber optic).
• Controlled 3pp contracts and staff, the telephony contract using access number worldwide.
• Reported project status as Scrum master following Agile framework maintaining burndown chart and team performance metrics.
• Monitor QA progress to guarantee a delivery with the quality demand by the apple and google store.
• Facilitate scrum team activities (scrum of scrums), identified internal dependencies and cross team dependencies

Confidential

Senior Scrum master Project Manager & Consultant

Responsibilities:

• Plan rollout to define project and financial plan from gathering session, project backlog, spring definition and plaining and backlog, acceptance criteria and project close, supporting product owner recommendation, prepared the SoW, time & financial plan
• Report project status to stakeholders and project sponsor
• Project manager BSS application as catalog and CPQ & OSS, Order management and provisioning.
• Define network integration for WIFI, IP connectivity and data, defined services support for LAN & WAN operation, with some network components as router, switches and general infrastructure components.
• Responsible for solution delivery strategy rollout and execution for LATAM clients, dispute resolutions with the client or between team members finding possible alternatives or workaround.
• Senior member of the company Strategy process implementation and Project delivery process group. Project lead in the product implementation as a scrum master (agile) on the integration with salesforce for Sigma Catalog, Sigma CPQ (pricing), Sigma Order Management, Sigma Provisioning.
• Define acceptance criteria and Quality assurance activities base on product delivery specifications, identification of project dependencies and solve to guarantee a project delivery quality, scope, budget and time.
• Strategic management responsibilities as a project manager for sales activities.
• Support customer in the new business & operational processes definition and define a continue process improvement policy

Confidential

Senior Customer Project Manager

Responsibilities:

• LTE/4G network rollout including the OSS - RC system upgrades, server and media gateways upgrade to support Telefonica’s LTE operations, and first world deployment for pRBSs cells, internal delivery defined following agile methodology.
• BSS upgrade for billing platform for the Iusacell/Nextel (today AT&T) over BSCS platform.
• Supported business & operational process optimization using market best practice framework.
• Delivery BSS/OSS platform improving financial margin on more than 5%.
• Delivery responsibilities on network deployment of MWIFI, mobile data solutions, WIFI, IP networks, Lan and Wan networks and satellite solutions
• Developed technical proposals and estimates (RFP’s and RFI’s) in consultation with the sales team, ensuring technical and professionally accuracy a CFR (Customer fulfillment responsible), prepared the SoW and other key documents needed to start any project.
• Coordinated solution for enterprise class infrastructure to delivery, include initial configuration, solution handover from project, disaster recovery protocols definition.
• Regional Senior Project Manager (Latam) responsible for project and financial lifecycles, tracking and responsible, risk management, change management & staff training and supporting
• Resource management following people management internal process.
• QA responsibilities supporting scope defining

Confidential

Senior IT consultant & Project Manager

Responsibilities:

• Defined Helpdesk and call center support and operation over HP-OpenView platform to support ITIL operation and integration with Avaya PBX.
• Demarcated Project delivery plan to install helpdesk and transition phases over 5 years plan.
• Prepared technical plan, software applications, professional services, maintenance and post-sales services, and define the services levels agreement (OLAs & SLAs).
• Defined operational processes

Confidential

Senior Project Manager & Consultant

Responsibilities:

• Project office setup, process definition, and staff training on Mineros (gold mine company).
• Implemented PMP & ITIL processes to optimize operational and business processes.

Confidential

Senior Project Manager

Responsibilities:

• BSS upgrade rollout for the billing platform upgrade (USD4M) for the mobile pre-paid services.
• Drive product engineer and on field engineers meeting, product documentation.
• Define and control Quality assurance activities between the delivery & development teams.
• Define mediation solution to rate the MWIFI, and other WIFI access platform

Confidential

Consultant Process Specialist (ITIL) & Project Manager

Responsibilities:

• ITIL process definition for fulfillment, incident management, release management, configuration management and other for the IT group and tech-support to align IT operation with Business operation define over ETOM and guarantee a continue process optimization as regular task.
• These new processes help the product specialists and managers to control the existing & new solutions. Confidential network technology infrastructure included a regular cable connection, WIFI & Wimax, traditional and IP telephony solutions and satellite connectivity.
• Improve call center process adopting ITIL framework.

Confidential

Senior Consultant & PMO

Responsibilities:

• Program/Project Manager for the Network rollout (Fix relaunch project) for a major transformation project to upgrade voice, data and television network, IP, voice (IP-telephony) and satellite connectivity to support new technologies and services, migrate the BSS platform (Billing, CRM, store application, mid-ware), data migration, GIS and define a new set of services and products, Uninterrupted Power Supplies (UPS) and power distribution, Low Voltage installations ( Confidential ), Fiber optic (MM/SM), cable management, equipment raking (EIA/TIA standard), conduits (NEC), grounding (TIA-607-B); total budget of USD25M.
• OSS major implementation to provide a new mediation system, internal CRM, automatic provitioning to support the company operation.
• Operation & Business process leader to integrate the engineering and the business area using ITIL model.
• QA manager(PM) for the UAT and SIT test faces
• Management data center migration include: IP-telephony, satellite earth station, microwave systems, LAN & Wan Networks and BSS & OSS systems
• Infrastructure consultant supported the complete network capacity review to guarantee the new services to be launched over the complete brand-new BSS & OSS solution (fix re-launch project).
• Controlled Billing rollout migration (BSCS) for the network connectivity, system integration, data migration and new products definition.
• Defined Process definition for internal & external escalations to guarantee services stability. Upgrade Disaster recovery protocols and processes.
• Review and update business process to guarantee the best usage of the new infrastructure align with the operational processes.
• Call center definition to support the new operation, provide training in the new systems, services and operation.

Confidential, Miami

IT & networking Consultant

Responsibilities:

• Consulting activities and advice the company CTO for the turnkey solution for the emerging technologies practice that includes an RFID and wireless LBS systems practice.

Confidential

Pre-Sales Engineer & Project Manager

Responsibilities:

• Project Manager for the WIFI/Billing/CRM/ip-telephony projects for a different Canadian customers (Rogers, Cogeco, Hamilton Hydro, Persona, etc).
• Product Manager for the IT, WIFI, MWIFI & networking product portfolio as included Trilithic, Motorola Canopy, Tropos, ip-unplugged. Document the product incidents and new requirements to the vendors
• Supported the sales effort by analyzing customer requirements and providing solutions in the following products: Trilithic, cable modem network testing devices, Motorola Canopy and Tropos wireless mesh networking, Ruckus, Telco Systems, IPUnplugged for seamless and secure roaming across public and enterprise WAN/LAN.
• Supported network infrastructure design, implementation and support on UPS, structure cable, fiber optic, WIFI devices, routers, switches.

Confidential, Miami

CTO (Chief Technical Officer)

Responsibilities:

• Rollout leader for the new long distance Venezuelan carrier
• Technical Lead the company Kickoff launch for the long-distance services, platform setup, and the international traffic exchange and voice connectivity.

Confidential

Technical Sales & Product Manager

Responsibilities:

• Product Manager for Billing and voice solutions, a gateway vendor manufacturer.
• Developed a reseller channel for Confidential VoIP products and solutions in Latin America, USA, Canada, France and Africa increasing company revenue by $500,000 annually.
• Structured marketing, business strategies and new sales process design for new products and emerging markets.
• Sales and technical experience in IP Telephony and VoIP solutions rollout; Soft-switch, Billing, VoIP software solutions, gateways (digital and analog lines) and other applications for IP telephony.