SUMMARY:

• Experienced Program and Project Management professional with more than 12 years of managing multiple complex and diverse projects, programs, and products ranging from infrastructure, network, functional, IT, finance, transportation, consulting, sales, marketing, and other applications.
• Experienced at managing and working with budgets from $1 Million to over $1 Billion, along with managing project teams with over 1,200 people.
• Experience managing several large global integration projects with multiple remote development, architecture, and testing teams in India, Manila, Bratislava, Czech Republic, France, Germany, China, Costa Rica, and others around the globe.
• Experienced in the creation and implementation of project scopes, project charters, milestones, requirements, schedules, quality management tools, and auditing as well as an expert in project tracking, earned value management, overcoming challenges, and providing continuous updates to stakeholders.
• Strong interpersonal and leadership skills including forming, building, mentoring, coaching, and developing project teams
• Experience managing multiple projects/product lifecycles, to include the initiating, planning, executing, monitoring/control, and closing phases, as well as managing the development, sprints/reviews, testing, and release planning.
• Strong in areas of risk assessment, risk mitigation, and response strategies, along with strong analytical, tactical, problem solving, and communication skills to manage competing demands, and difficult/high stress situations/issues.
• Knowledge and experience utilizing various methodologies including Agile, Waterfall, Kanban, SDLC, and Hybrid.
• Excellent oral and written communications skills and experience interacting with both non - technical and technical IT individuals at all levels, including the executive level, with the ability to make appropriate recommendations and actions based on complex data and team collaboration techniques.
• Strong background in Excel: including, VBA language (macros), pivot tables, formulas, tables, graphs, PowerPoint presentations, and other forms of assessing progress of all aspects of programs and projects.
• Strong knowledge of Microsoft Project, Visio, and Access. Also, skilled in other Project Management/collaboration tools such as JIRA, Confluence, and Clarity.
• Honorably Discharged from the Confidential after 9+ years of service with over 20 awards and commendations.
• Life Coach - help veterans obtain the ability to overcome struggles and find solutions to improve their happiness.

PROFESSIONAL EXPERIENCE:

Master (Senior) Program Manager PMO

Confidential, Tempe, AZ

• Master Senior Program Manager for the Confidential under contract with Intertec International, from program initiation to closing.
• Daily Stand up scrum meetings with application and server migration teams.
• Weekly Financial, Storage/backup, Network, CIO, and other technical meetings as required to coordinate and drive activities and overall strategy. Also, conducted migration related meetings, new datacenter design meetings, OAM related meetings, SAP migration related meetings, VDI migration related meetings as appropriate, Cloud migration meetings as appropriate, Team Center meetings.
• Responsible for the overall success of the Datacenter Transformation Program and related all projects.
• Maintained the Program in Clarity, MS Project, and Jira for weekly status reports, ensured monthly and yearly cost plans, updated CIO weekly, maintained and monitored all Program and Project risks and issues.
• Drove all go and no-go decisions on options, floor space, hardware, and power in the colo.
• Maintain Datacenter Transformation Program Overall High Level Schedule to include all activities related to or that impact this program.
• Managed the implementation of equipment in the Colo (racks, conveyance, cabling, network gear, servers, storage, appliances, and security related equipment).
• Coordinated all activities related to other projects and activities as they relate to the Colo and the migrations of applications, virtual servers, and physical servers.
• Main Projects Supervised: DI Project (Infrastructure and timing), Hybrid Cloud Extension project (Infrastructure and timing), SAP Migration Project (Infrastructure and timing), Team Center Migration Project (Infrastructure and timing), and the New OAM Project, to include the following services:
• DNS, Active Directory, LDAP, UNAB, ITIM/IGA, McAfee ePO, Infoblox, Security Monitoring, SPLUNK, Infra Monitoring, Discovery Tool/ADDM, Patcher/LEMSS/RHSS, NTP, Back Up/Media, Storage, Jump Servers, KMS, SLM, Prism (Nutanix).
• Help coordinate all planning and implementation activities in the colo facility and implement all other services.
• Managed the followings services: Enablement of VLANs into the Colo as needed to support the migration activities. Implementation of load balancing (Citrix Netscalers).
• Implemented the following service tiers: SQL Bronze, Silver, Gold and Platinum. Oracle Bronze, Silver, Gold and Platinum.
• Capacity management and installation of additional hardware as needed to support the migration activities (Servers, Storage, Network equipment).
• Managed the implementation of the following services, applications, and hardware: DMZ (internet) services, Firewall services, NetApp Storage devices, Cohesity and Veritas backup appliances, HyTrust Active Directory, AV scanners, Cloud Services (Azure and Amazon), Shared Apache services, WebSphere 8.5, Time Synchronization functionality, CDI (Communications Devices) for Firewall Out-of-band Management, VPN Appliances, Voice Security Router, WLAN Infrastructure, Lync Infrastructure, Storage SAN Infrastructure, Infrastructure for SiteScope Monitoring, SOC Infrastructure Cisco FirePOWER/FireEye, SOC Infrastructure Dell iSensors & NTAP Appliances, Proxy Servers (Bluecoat, Honeywell Internal & Guest Environments), NetScout Monitoring Appliances, Implement B2B VPN Infrastructure, Partner Links Services, Infrastructure for DLP HGS Cyber Security.
• Manage any required equipment lift & shift activities from the old data center to the new colo.
• Manage the implementation of equipment in DCE and DCW to support migration activities.
• Implement Spine/Leaf network equipment in DCE (Installed and waiting on 10GB network).
• Implement 10GB Infrastructure in DCE.
• Implement additional Nutanix equipment in DCE.
• Oversee all application/server migration activities, strategies, and hiring.
• Oversee all application screening activities.
• Enable/track design, solutioning and implementation activities for the various migration work streams and teams.

Program/Project Manager PMO

Confidential, Scottsdale, AZ

• Lead Project Manager for All of Dial North America, from project initiation to closing.
• Authored (using input from project team) required project documentation, including scope document, design document, and implementation document.
• Program Manager for strategy, cost management, and change management for the initiation of their new PMO Department.
• Facilitated the WBS process and translating WBS into an MS-Project project schedule, detailed to an 8/80 level of granularity.
• Created an internal tracking system for the product codes, formulas, components and packaging in order to monitor and control the products from the R&D stage all the way to the shelf. Henkel created 4 new jobs to help in all future projects because of this tracking system.
• Kept the project schedule updated throughout the project life cycle, and for managing a change control process to reflect changes in requirements, deliverables, dates, or budget.
• Facilitated the identification of project risks and issues, and tracking these through the project life cycle.
• Coordinated customer testing, with the assistance of a Test Analyst on larger projects; Scheduling, facilitating and recapping project team meetings.
• Escalated project issues, and for communications of project status to all levels of management on both customer and I/S side.
• Utilized Agile methodologies by taking an adaptive approach to maximize the value of the projects in uncertain and extremely complex environments.
• Utilized Oracle, SAP, Salesforce, IBM DMS databases, SEAL System, MS Project, and advanced Excel, PowerPoint, and Visio. Also used cloud marketing tools such as Google Analytics and Adobe Analytics.

Program/Project Manager

Confidential, Phoenix, AZ

• Defined project scopes and schedules for complex, mission-critical, and large scale projects.
• Managed project teams along with the stakeholder engagement management of all stakeholders.
• Increased sales by over 40% within first 7 months by conducting integration projects such as, training tools, the integration and building of Salesforce, ExactTarget, and the communication and ongoing process improvements used in strategic planning and execution.
• Planned for risks and risk mediation for all projects along with adding contingency responses and reserves for all positive and negative risks
• Initiated, Planned, Executed, Controlled, and Closed all aspects of the Eloqua, Salesforce, and Oracle Global for data migration and integration projects as the Lead Project Manager, with a project budget of over $190 million dollars.
• Agile/SDLC methodologies and practices were utilized along with created operational process assets for the company for the first time on a global scale (building of PMO Department)
• Also conducted other duties as assigned in the areas of marketing, sales operations, and business analysis.
• Conducted daily SCRUM meetings, Sprint updates and meetings, and monitored scheduling through burndown charts and user stories through JIRA. Also, utilized SAP, Salesforce, Oracle, Excel, MS Project, PowerPoint, and Visio.

Project Manager

Confidential, Phoenix, AZ

• Expert Excel user and can write and repair macros and understand VBA language.
• Computer, website, and technical expert for project team and other stakeholders.
• Account analysis and earned value management for all projects along with most of the control process groups for each project.
• Data integration technical specialist for the data implementation projects into the new digital and mobile trading platforms.
• Helped plan scope, schedule, and cost baselines on projects and helped control those processes to produce high quality accepted deliverables.
• Acquired, developed, and Managed project teams throughout the project. Digital and IT project lifecycles and Agile/SDLC methodologies were utilized.
• Utilized JIRA, SAP, Salesforce, Oracle, Excel, MS Project, PowerPoint, and Visio.

Project Manager

Confidential, Phoenix, AZ

• Initiated, Planned, Executed, Monitored, and Closed a new Salesforce platform project and conducted the technical data integration.
• Planned for risks and risk mediation for all projects along with adding contingency responses for all positive and negative risks.
• Provided training to sales, marketing, and executive teams on new platform.
• Consulted Executive and Senior Management on the new products and training milestones.
• Created training documents in order to maintain regulatory standards in the business more effectively.
• Conducted sales and workforce management analysis on a daily basis for stakeholders.
• Conducted PMBOK based life cycle projects for sales and marketing campaigns during transition.
• Used MS Project to track scheduling of tasks through Gantt charts for Waterfall methods, built a Salesforce database, along with VBA and Macro writing for the Operations and Finance teams along with staff training on the new tools and CRMs.

Operations Project Manager

Confidential, Chandler, AZ

• Experience with marketing and marketing analysis, helped communicate with marketing team n the delivery and information for projects.
• Conducted daily financial recording and reporting along with weekly project updates for PMO and CEO of the company.
• Ad-hoc reporting and analysis on a daily basis for both sales and marketing executives.
• Conducted daily sales and operations analysis and provided recommendations to all levels of the executive and PMO staff using complex sets of data using Excel and MS Project tools.
• Built new financial tracking and reporting tools along with Salesforce building and integrating into dashboards for Sales, Marketing, and Board Members/C-Level.

Project Manager of Transportation / Officer II

Confidential, Florence, AZ

• Complete Project Life cycles within Transportation, Security, and Operational Project Management experience with the State of Arizona medical transportation and hospital team.
• Acquired, developed, and managed hundreds of inmates in life skills and preparation for civilian life as they were part of the project teams during some of the construction and remodeling of the hospital.
• Risk and security analysis, and Risk Mitigation and Response planning, along with earned value management for Eyman Prison Complex and hospital transport and project staff.
• Used MS Project, Gantt Charts, Excel, PowerPoint, Oracle, and SAP tools to track and monitor during different phases of the project.

Communications / Logistics / Encryption / Aviation Mechanic / Project Manager 

Confidential, Fort Lewis, WA

• Project Manager for the communications and logistics teams. Conducted complete project life cycle for digital and voice communications for precision air strikes with Navy and Air Force.
• Trained as a cobra helicopter general mechanic, was also assistant crew chief.
• Fire finder radar/computer system operator, with use of Phoenix target acquisition system.
• Communications specialist and operator: setup digital and voice communications systems, to include encryption tools and implementation.