SUMMARY:

• Confidential is a seasoned Professional having more 12 years of IT experience as Program Manager for e - Commerce Omni-channel initiatives using Agile/SCRUM Methodology, Product Information Management Initiatives, Projects in Hi-Tech Application Development, Data Migration & Enterprise Data Quality Initiatives, New Product/Service Development, New Technology Evangelist and a Product/Marketing Manager (CG & Retail).
• Serving as a strategist during pre-sales cycle, engaging with clients early to help set expectations
• Acting as liaison between Presales, Consulting Services & Technical Support
• Experienced in enterprise, custom application and product development, maintenance and enhancement with more than 12 years IT in various roles in development, Project Management and Process engineering
• Experience as Scrum master and Agile Project Management Methodologies for more than 7 years
• Managed Medium to large scale projects with large budgets in complex environment for more than 7 years using PMBOK aligned Project Management methodologies
• Possess strong continuous process improvement excellence background and rick experience in software development methodologies including waterfall, iterative, agile and PMI practices while leading organization transformational programs in four organizations
• Prepared training material and provided several training on process, tools, templates and methodologies to stakeholders Confidential different level in the organization.
• Conduct workshops / felicitation and trainings on agile principles to product / business owner, stakeholders to help them understand agile project methods to create acceptance of Agile methodology
• Adhered to Project Management code of ethics
• Have excellent oral, written and presentation skills
• Ability to work under pressure with multiple priorities and with limited supervision
• Encompasses leadership and successful team building capabilities combined with excellent technical, communication and customer service skills
• Have worked in Six Sigma methodologies and have worked on ITIL Model
• Resourceful problem solver with proven ability to bring quick resolution to challenging situations
• A multi-tasker who is keen learner and adapt to newer technologies and changes in the industry to manage projects
• Have handled transition from Waterfall to iterative to Agile project management methodologies
• Have worked on developing enterprise Agile framework with few different organizations that were new to Agile and have been a pioneer of process improvement of introducing best practices, overcoming challenges
• Prepare Training material, provide training and mentoring on Agile and Project Management, identify, train and reward Agile Champions
• Institutionalize Organization processes, Agile and PMI Practices, techniques and semantic and ensuring that the team has all the necessary skills and follows those processes
• Used different Agile Project Management tools and methods for managing scrums
• Creating and managing user stories in product backlog, involving stakeholders in prioritization meeting, Sprint planning, preparing and publishing sprint calendars, publishing sprint reports to stakeholders
• Worked as product owner and worked with product Owners to manage product backlogs, providing technical clarifications on user stories, creating and reviewing product acceptance criteria
• Test Data coordination activities with Business and customer support teams, managing the inventory of production data for production parallel testing
• Used tools for managing product backlogs, prioritization, planning, defect reporting, change request and creating transparency among stakeholders
• Set up Sprint planning, sprint reviews and retrospective and daily meetings. Facilitate morning meetings
• Maintain burn down charts
• Monitoring sprint activities and proactively identifying issues / risk, taking corrective actions to protect team from interruptions during the sprint
• Reviewing Sprint status and distribute status, issues and risk as per communication plan
• Manage JIRA for defect reporting and for change in the workflow for Change request and defect management
• Reviewing and analyzing requirements, work with technical design group for design and estimates
• Liaison with different teams to get issues / implementation request to closure and conducting morning status meeting in the team
• Facilitating the definition of clear and attainable project objectives, and assisting in the preparation of proposals in conjunction with sales and delivery as required
• Prepared Project for proposal and helped pre-sales activities to convert prospects into clients - won tangible business by demonstrating organization capability
• Have managed Project while maintaining relationships with stakeholders Confidential executive level
• Gained functional skills in Project’s life cycle phases including, gathering & analyzing the client requirements, understanding business process/procedure in their environment, translating new ideas into clients’ solutions including opportunity identification, requirements development, delivery, support & analysis and documentation.
• Developing detailed statements of work, work-breakdown structure, estimates and work schedules
• Ensuring the effective delivery of project activities, within approved scope, schedule and budget, while ensuring client satisfaction
• Liaison with business stakeholders, design, development, testing and support team as part of IT team
• Ensuring the effective delivery of project activities, within approved scope, schedule and budget, while ensuring client satisfaction
• Planning and tracking projects using variety of tools including MS-Project and Excel, Prince, SharePoint, Zira
• Managing and interfacing client for project communication, status reports, acceptance test and sign off
• Conducting reviews to monitor project vitals like schedule (milestones and project deliverables), effort, cost, resources, impediments, risks and inter-team dependencies
• Managing the financials and budget to ensure expected project margin / profitability is met
• Continually seeking opportunities to increase customer satisfaction and deepen client relationships, including promoting client collaboration on the resolution of any disputes or issues that arise during the project
• Maintaining the healthy management of project by mitigating risks and defining resolution plans
• Addressing issues by maintaining Issue log with plan of action
• Mentoring team members and junior Project Managers. Preparing Training material and providing training to teams
• Excellent problem solving and decision making skills
• Worked closely with supporting IT processes including IT infrastructure, Data Center, service desk, end user services and compliance for successful delivery of projects
• Ensure compliance to organization and industry standards for internal and external Audits

BUSINESS &TECHNICAL SKILLS:

• Enhancing Profitability Personalization, Cross-sell & Up-sell in Retail
• Providing Better Customer Experience. PIP, PLP & Check Out
• Product Information Management Stibo - STEP 4.3, STEP 6.0 & Trailblazer 7.
• Enterprise Data Quality Data Governance, Data Quality Processes,
• Simplifying Enterprise Processes Supply side and Customer Facing SAP CRM - Sales, Marketing, CIC
• Mobile Enablement SMP - SAP Mobile platform SP4
• Omni-channel Enablement BOSS, BODFIS, BOPIS
• IBM Sterling OMS & Blue Martini Call Center Application
• Payment & Security Enablement EMV Cards,Credit Cards

EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Analyze and identify the features of Stibo STEP currently implemented and enumerate the features that are not been implemented in Stibo STEP
• Analyze the root cause for instability of STEP InDesign - the Web publishing functionality in STEP
• Establish the gap in user documentation, if any
• Document the current state of the environments - Hardware, Software, Memory, etc.
• Provide the solution for the right hardware & software configuration of STEP InDesign including the InDesign plugins for InDesign & Sidecar
• Document the desired target state architecture to be achieved in delivery phase to enable application redundancy and business as usual Confidential the time of a disaster/application non-availability
• Assess and baseline the quality and the completeness of the documents will be evaluated to size and scope the effort required for the “Delivery” phase.
• Provide a project plan for a disaster recovery instance of Stibo STEP
• Identify and call out the risks and gaps for the delivery phase
• Manage the Development, Testing & Release management
• Assess the Risks & Issues for the Project during Execution Phase
• Cost control & develop reports for the Finance department related to the Project Budget
• Closure Stage

Confidential, Richardson, TX

Program Manager

Responsibilities:

• Involved in all phases of software development life cycle (SDLC).
• Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
• Followed Agile approach for enhancement effort
• Involved in Enhancement phase of software development life cycle (SDLC) in AGILE framework.
• Working knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum
• Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio
• Extensively interacted with both user group and development team.
• Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Incorporated the best practice methodologies as advocated by the Rational Unified Process.
• Designed and analyzed Business Process Model, Use Case model and test procedures based on RUP methodology using Rational Rose
• Performed requirement analysis by gathering both functional and non-functional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews.
• Created prototypes, screen mockups, and wireframes to communicate the design with clients and stakeholders
• Worked with Storyboards to model the interactions that users have with the software
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
• Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Created test cases and test scripts
• Worked with Mercury test director
• Conducted User Acceptance Testing (UAT), Unit testing and System testing

Confidential, Middletown, NJ

Program Manager

Responsibilities:

• OS patching & upgrades, Firmware upgrades, HBA replacement
• Coordinate downtime and resources, create deployment plans, communicate to appropriate teams - RM, PAS, Tier3, etc.
• Run the deployments on weekends for production, weeknights for UAT and during the week for dev/test
• Coordinate Oracle patching and upgrades
• Perform root cause analysis when things don’ Confidential go well
• Run weekly meeting to coordinate across all teams - SA, ITO DBA, ADBA, PDBA, EPS, RM
• Participate in and present Confidential weekly coordination meeting with GCP & IBM development
• VPMO coordination
• Run weekly meeting and maintaining spreadsheet with all current GCP related VPMOs
• U2L Run separate weekly meeting and spreadsheet to coordinate between ITO and client team for set of 8 VPMOs
• Participate in meetings for several active VPMOs
• Support the team to move things along
• Security Phase I & II implementation
• Run weekly meeting to coordinate across all teams SA, ITO DBA, ADBA, PDBA, EPS
• Coordinate deployments

Confidential, Wayne, NJ

Project Manager & SME eCommerce

Responsibilities:

• Undergone Basic Training on the STEP Tool version 5.0 and
• Undergone Advanced training on Stibo Step 6.0
• During the Discovery phase Confidential, comprehensively understood the Merchandizing and the Vendor management processes Confidential
• How the STEP Workbench integrates into Confidential in the Merchandizing, Supply Chain Management & Vendor Management
• Coordinated System Integration testing of STEP Workbench - Release 2 requirements of the Confidential, pertaining to the Image required Workflows, Image Validation and Private Brand workflows; configuring Products, Product Hierarchy and creating References, Workflows
• Elicited Business Requirements for the Release 3 of STEP Workbench for Confidential
• Discussed the challenges regarding the Migration of STEP Tool version 5.0 to Trailblazer STEP 7.1
• Trained a team of 12 offshore and Onshore resources on STEP version 6.0

Confidential

SME Consultant

Responsibilities:

• How the Seasonal Event Pricing works in Confidential .
• How Organization Hierarchy is managed by the Merchandizing teams
• How Product Hierarchy is managed by the merchandizing teams
• Product Information Management(PIM) in Confidential on Stibo, including the Item attributes and its Workflow management
• SKU, Market and Store hierarchy Concepts of Confidential
• Event Management and Seasonal Pricing management project
• Understood HADOOP, EDW and Pricing Analytics Enterprise landscape.
• This Project had an Onshore and Offshore management as part of the project
• This includes my running SQL Queries and understanding the EDW Database structure for THD
• Managing a Workstream in an eCommerce and mCommerce initiative Confidential
• Developing BRD ( Business Requirement Document ) Customer, Task and User management ( including Create Order)
• Handling JAD sessions for Call center Work stream
• Developing FDS ( Functional Design Specifications) for Customer, Task and User management ( including Create Order)
• Coordinating the Information between Business and Development teams.
• Managing the Project for Email System -Conceptualization, Initiation, Design and Construction
• Agile / Waterfall Methodology
• Coordinating for deliverables with other Workstreams
• Learnt and exposed to Mobile Applications with the Client

Environment: IBM Websphere Commerce Server, MS Project, MS Visio, Hadoop, EDW, Blue Martini, Red Priarie, JIRA, Confidential Quality Center

Confidential, Dallas, TX

Project / Program Manager

Responsibilities:

• Developing Standards, Tools and Metrics for Project Manager, Business Analyst and Quality Assurance Analyst
• Capable of Developing Project Manager/ Business Analyst /Quality Assurance PLAYBOOKs
• Creating, Updating and Developing the Application Roadmaps, Project Plans and Release Plans
• Appreciation of the Confidential Technical Environment and Confidential Methodology, including Confidential Lite Methodology
• Exposure to the Technical Architecture of SWA Technical Environment, like, CEBS, SAAS, Concourse Applications, OSDS, etc.
• The Draft Playbook included both the AGILE / SCRUM and Waterfall Methodologies
• Acted as a Change Manager in Concourse Applications team, as had done in two earlier complex Payment domain Projects
• High energy, adaptable, committed professional, fast Learner, pleasing to work with

Environment: PM Best practices, BA Best practices, BABOK, PMBOK

Confidential, Westlake, TX

Senior Business Consultant

Responsibilities:

• The DAL is a new Trade Delivery Engine which bypasses the mainframe trade delivery engine.
• The role included executing User Acceptance Testing (UAT), User Acceptance Testing for Banks ( 5 Banks were tested for FX Trade delivery to the Banks) and End to End to Regression testing.
• Participated in Planning the Release of the FX DAL platform to the three Business units involved, including the Accounting Group.
• Executed Performance Testing and also participated in the Testing Automation Discussions
• Was a member of the team which learnt the Fidelity Agile methodology and participated in the first projects being implemented in Agile
• As part of the Agile team, evaluated ways to do Automation Testing for Agile Projects
• Studied the Lifecycle of the Mutual Fund trade in Fidelity and developed process flow charts for the Mutual Fund Trade processes.
• Developed the User Stories for a Mutual Fund Trade migration project
• Studied SWIFT messaging, Foreign Exchange Trading processes, Mutual Fund Trading processing and processes from the Custodian Bank to other Downstream Business Units of Fidelity.

Environment: Mainframe, DAL based on Java/J2EE framework, SWIFT Alliance network, JIRA, Confidential Quality Center, MS Powerpoint, MS Excel, MS Word

Confidential, Plano, TX

Project Manager

Responsibilities:

• Work on the Data Migration project for a Network Tool - Visionael to NEI for General Motors - an Account of Hewlett-Packard
• Product Information Management (PIM) for Network Inventory and creates documentation for a client’s internal and external networks - Locations (country, province/state, city, building, floor, room, tile), Devices (chassis, slots, cards, ports, status, appliances, x-connects, etc), Circuits (physical and logical) and Connections (device-to-device, end-to-end)
• The tool maintains information that is granular and accurate by automated audits and provides workflow management to deliver leveraged services efficiently.
• The Role included studying NEI & Visionael (Product Information Management Tool) Process mapping for General Motors account, gap Analysis, resolving the queries of the Database Administrator for data migration, change /enhancement management in NEI.

Confidential

Responsibilities:

• Studying the Services provided by Network Services team of Confidential and the processes followed to deliver the services to the client
• Co-ordinated Performance Tests on the Application
• The project had a requirement to understand the ITIL Processes. It was based on ITIL standards for Incident management and Request management.
• Understanding the functions of the NOtA OM Tool
• Identifying the current and the prospective users of the Tool - project managers, engineers and Lead engineers
• Developing/improving the training material for the users
• Conduct training and walk thru of the Tool for the users of the Tool in Singapore, China, Australia, India & New Zealand
• 50 Project managers and 80 engineers were trained in the exercise.

Confidential, Livonia

Business Analyst - eCommerce

Responsibilities:

• Involved in all phases of software development life cycle (SDLC) in RUP framework.
• Analyzed and collected business requirements, identified system interfaces and created the requirements specification document.
• Followed Agile approach for enhancement effort
• Involved in Enhancement phase of software development life cycle (SDLC) in AGILE framework.
• Working knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum
• Held responsibility for creating business flow diagrams and charts for E-commerce using MS Visio
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
• Extensively interacted with both user group and development team.
• Managed and tracked change control process of requirements and design changes. Documented the changes, issues and their impact on the system design and delivery.
• Provided documentation such as requirements management plans, functional requirements, test plans and test cases.
• Incorporated the best practice methodologies as advocated by the Rational Unified Process.
• Designed and analyzed Business Process Model, Use Case model and test procedures based on RUP methodology using Rational Rose
• Performed requirement analysis by gathering both functional and non functional requirements based on interactions with the process owners & stake holders and document analysis. Performed user interviews.
• Created prototypes, screen mockups, and wireframes to communicate the design with clients and stakeholders
• Worked with Storyboards to model the interactions that users have with the software
• Wrote user requirements specification (URS) and Functional requirements specification (FRS) Documents as per the Business requirements and process flow.
• Developed UML Use Cases for the application and prepared the detailed Work flow diagram based on the proposed enhancement for the system.
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project life cycle.
• Performed task decomposition, delegated tasks and monitored project milestones using MS Project.
• Created test cases and test scripts
• Worked with Mercury test director
• Conducted User Acceptance Testing (UAT), Unit testing and System testing

Environment: Oracle 8x/9i, Asp. Net, MS Project, MS Office Suite, RUP, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS office suite 2003, MS Visio 2003, Mercury test director. IBM Websphere eCommerce platform

Confidential, Ann Arbor, MI

Sr. Project Manager

Responsibilities:

• Involved in Inception Phase and prepared vision statement and initial data models that contain Business Requirement Documents and supporting documents that contain the essential business elements and detailed definitions.
• Working with clients to better understand their needs and present solutions using structured SDLC approach.
• Used V-Shaped model to present solutions
• Designed and developed Project document templates based on V- SDLC methodology
• Very closely involved in all phases of SDLC from gathering requirements to testing.
• Gathered user and business requirements through open-ended discussions, brainstorming sessions and role-playing.
• Worked extensively with MS Office applications including MS Project, Power point, and MS excel
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ecommerce suite
• Met with client groups to determine requirements and goals. Utilized Rational Unified Process (RUP) to configure and develop process, standards, and procedures and create a Business requirement Document.
• Responsible to design the Software Business Requirement (BRD), Interface Agreement (IA), System and Feature Design (SFD), High Level Design Document (HLD) and Detail Design (DD).
• Analyzed trends and design phases in the industry and applied the knowledge gained to creating comparisons, and tradeoff summaries.
• Held several JAD and JAR sessions to facilitate interaction with Business Users.
• Modeled the detail design of the system using Use case diagrams.
• Provided Business Requirement Documentation (BRD) for the customers after thorough market and technology research and by analyzing current market trends.
• Conducted GAP Analysis between the legacy reports and the New Built report to in corporate all the necessary information in the new report.
• Used Iterative Software Process for the development of the Reports.
• Interacted and conducted meetings with the Marketing Team to discuss pricing initiatives.
• Involved Requirement management.
• Created a Traceability Matrix to maintain the Traceability of the requirements.
• Used MS Project Gantt charts create the different modules of the project.
• Performed regression and user acceptance testing during various stages of the development.
• Held weekly meetings with developers and QA/testers to ensure project deadlines were being met

Environment: MS office 2003, Visio, MS Project, Rational Test Manager, Micro strategy, Data Stage, Mercury quality center.

Confidential

Program Manager

Responsibilities:

• Conceptualized the whole program saving $4 million Confidential the outset of the program by deciding to Build In-house rather buying a COTS Solution for Bill payment
• Validated the Business Plan and improved the business plan for
• Managed the Business Development for the Concept, including, developed the Strategy for Retailers, Bill Issuers & the Bill paying Customers
• Developed a skeletal team in the beginning and the team for test marketing the concept
• Developed a Blueprint of a Mobile Virtual Network Operator Model for India’s Largest B2C Portal, Rediff.com, - like, Virgin Mobile in United Kingdom