SUMMARY:

• BMC certified subject matter expert with 20+ years of extensive experience on BMC TrueSight Operations Management, BMC ProactiveNet Performance Management (BPPM), BMC Event Manager (BEM) & Service Impact Manager (SIM), BMC, BMC Portal, customization, front - end monitoring software integration, and back-end ticketing software integration.
• 26 years of IT experience with background in software development, IT consulting and operations.
• A rescue specialist with unique combination of rare product inside knowledge and real-world enterprise IT experience. Proven track record for having restored abandoned environment, re-implemented BPPM/BEM failed by BMC partners, repaired old customization inherited by an outsourcing team through reverse engineering, and upgraded/migrated old BEM/BPPM environments to the latest version with high availability, scalability, and performance.
• Best known for reducing up to 70% of operations cost and eliminating extra software licenses by customizing out-of-box solutions for optimal operation efficiency, standardizing/automating operation procedures, simplifying user inputs, minimizing redundant incident tickets, integrating alerts from multiple vendors into BPPM, providing effective training, and enforcing best practices.
• Highly recommended by BMC as the best resource for BPPM customization and integration. Architect and author of 100+ PARTOL custom knowledge modules, TrueSight/BPPM/BEM custom knowledge base, and integration modules with 3rd-party monitoring & ticketing software.
• Proprietary development/integration framework and best practices proven to be reliable, repeatable, and universally adaptable by a long list of satisfied clients for more than a decade.
• Member of BMC development team in 1995 that delivered first Confidential smart agent.
• Proven leadership in team and project management - certified in both ITIL and PMP.

PROFESSIONAL EXPERIENCE:

Founder & Principle Consultant

Confidential, Austin, TX

Responsibilities:

• Large service provider and 24/7 business critical monitoring environment.
• Architected and implemented a new BMC TrueSight/BPPM v9.6 and Entuity v14.5. Installed and configured TrueSight/BPPM server, integration services, remote cells, iiWS, Entuity central server and Entuity remote servers, console, agents v9.5 & 9.6, knowledge modules for Domain Controller, SQL Server, Exchange, IIS Server, Lync Server, etc. Created installation packages with effective tagging strategy, monitoring policies, static & dynamic thresholds, and operations console groups with access control using Central Monitoring Administration (CMA). Customized BPPM cell knowledge base in MRL to capture, process, and correlate both Confidential and Entuity events for emails and tickets. Created custom rules and triggers in Entuity to integrate Entuity events and incidents into BPPM cell.
• Configured Confidential for Entuity KM to integrate Entuity data into BPPM database.
• Insurance industry and 24/7 business critical monitoring environment. Architected and upgraded from BPPM 8.6 to BPPM 9.5 in a 2-datacenter, 5,000-server, TMART/EUEM environment. Architecture design and capacity planning including server, OS, network, and database with high-availability and disaster recovery. Installed and configured BPPM 9.5 central and child servers, CMA, BPPM Agents, BPPM Cells, and agents 9.5. Migrated existing customization from BPPM 8.6 to BPPM 9.5, from BEM cell 7.4 to BPPM cell 9.5, from Solaris zone to VM Windows 2008, and from 3.x to 9.5. Converted part of Confidential configuration from Configuration Manager to CMA. Re-designed event integration from 10 3rd-party monitoring software. Architected Remedy integration.
• Food & staples retailing industry and 24/7 business critical monitoring environment. As a rescue specialist, repaired and enhanced an old Confidential 3.x/BEM 7.x/TMART environment inherited by an outsourcing team while all original tech team members had left the company. Architected a phased upgrade plan to BPPM 9.x. Reverse-engineered and re-designed custom Confidential knowledge modules and custom BEM knowledge base to resolve several serious performance issues in its old customization. Completed many missing documents including release notes, deployment guide, and troubleshooting guide. Developed a new custom KM and BEM custom knowledge base to convert user-defined AS400 messages and SAP Redwood emails into automated Remedy tickets. Re-organized Confidential configuration manager.
• Public sector, health care industry, data center consolidation, and 24/7 mission critical monitoring environment. A 4-year engagement started as a rescue mission to re-implement BEM that failed by a BMC partner. Implemented robust high-availability monitoring that met the highest availability requirement by hospitals and that successfully went through seamless data center failover during hurricane Sandy. Implemented BMC agent 3.7 & 9.x, Central 7.x, Classic Console, VMWare KM, Oralce E-Biz KM, Peoplesoft KM, BPPM/ProactiveNet 7.7 & 8.x & 9.x, BEM/SIM 7.2 & 7.4, iiWS, bii4P, IBRSD, BMC Event Adapters, and BMC Portal 2.6 & 2.9. Developed custom KMs for CACHE database and Veritas Cluster Server (VCS). Integrated BEM/BPPM with Foglight, SCOM, Netcool, Nagios, VMWare VCOPS, , Portal, CMDB and Remedy that saved 7-figure cost on separate Remedy gateway licenses. Upgraded BEM 7.2 to 7.4 with zero down time. Migrated BEM 7.4 with customization to BPPM 9.x. Customized 2-way Remedy integration with event correlation/aggregation to eliminate redundant incident tickets. Developed extensive customization in BEM/BPPM that dramatically reduced on-going operations effort including on-demand and scheduled blackout and direct spreadsheet loading from end users. The entire environment has been supported by a 3-person team instead of 6-10 people in other similar sized organizations. Provided extensive and BEM/BPPM trainings to internal staff in development, integration, deployment, operation, performance tuning, and best practices.
• Financial/Banking industry and 24/7 business critical monitoring environment. Architected and developed data feed into an enterprise wide data visualization and reporting system. Implemented BMC 3.8, History Loader KM, and WebSphere KM (now renamed to BMTM). Re-wrote several custom KMs to add features and improve performance. Fixed several outstanding issues in Confidential installation script and integration with custom data repository.
• Public sector, service provider, large federal data center, and 24/7 business critical monitoring environment. Provided ITIL gap analysis, BMC tool health check, business-IT alignment analysis, architecture design, and recommendation report on multiple vendors' monitoring software consolidation effort for products from BMC, IBM Tivoli, Oracle, SUN, EMC, and Net QOS.
• Finance/trading industry, and 24/7 mission critical monitoring environment. 3 times of repeated engagements started as a rescue mission to restore an abandoned environment. Implemented 3.5 & 3.7, Central 7.x, Oracle KM, Sybase KM, WebSphere KM, WebSphere MQ KM, Control-M KM, Distribution Server, and BEM 7.x. Customized MQ KM and BEM knowledge base. Re-Wrote Availability KM for better performance. Integrated Concord network monitoring into PEM. Migrated PEM to BEM. Internal staff training.
• Energy industry, and 24/7 business critical monitoring environment. A one-year engagement started as a rescue mission to fix BEM custom rules that failed by a BMC partner. Migrated BEM/SIM 5.1 to 7.1. Developed BEM custom rules and SIM service modules. Configured Confidential agent 3.7 and Confidential Central 7.x. Replaced unreliable bii4P7 with high-availability bii4P3. Integrated BEM 7.1 with SNMPC, SCOM, OEM Grid Control, Dell ITA, Orion, AlarmPoint, and Peregrine.
• Health care industry, global deployment, and 24/7 business critical monitoring environment. A 15-month engagement of Confidential implementation at 32 global manufacture sites. Implemented Confidential agent 3.5. Developed Confidential custom KMs for EMC CLARiiON arrays, Brocade switches, Veritas Volume Manager, and Veritas NetBackup. Integrated Confidential with in-house event management system for ticketing, OEM Grid Control, and EMC Navisphere monitoring.
• Financial/Banking industry, and 24/7 business critical monitoring environment. A 10-month engagement for new BEM/SIM 5.0 implementation. Implemented rule-based BEM/SIM failover before BMC offered built-in failover. Developed BEM custom knowledge base and SIM service modules. Integrated BEM 5.0 with Remedy, AlarmPoint, and HP Insight Manager. Implemented agent 3.5, Oracle KM, WebSphere KM, WebSphere MQ KM, Internet KM, and Control-M KM.
• High-tech/hardware industry, and 24/7 business critical monitoring environment. Upgrade BEM 3.5 to 4.1. Developed BEM custom knowledge base. Implemented rule-based BEM failover before BMC offered built-in failover. Integrated BEM with Confidential agent 3.5, Remedy, and SNMP traps from NetIQ and Tandem.
• Insurance industry, and 24/7 business critical monitoring environment. Upgraded Confidential SQL Server KM in 3.5. Integrated with Tivoli TEC.
• High-tech/software industry, a start-up software vendor in identity management. As a project manager, led a system architecture and capacity planning effort for a robust data center design including H/A Oracle DB and WebLogic servers.
• Software industry, a software vendor in predictive analysis. As a subject matter expert, provided expert knowledge in application monitoring design and prediction.
• Financial/Banking industry, and 24/7 business critical monitoring environment. A one-year engagement started as a custom Confidential KM developer for 15+ KMs monitoring various financial applications including CapStone and balance transfer. Upgraded Confidential agent 3.4 to 3.5 on 1000+ servers. Implemented PeopleSoft KM, Oracle KM, WebLogic KM, and MQ KM. Integrated with PEM.

Product Manager

Confidential, Austin, TX

Responsibilities:

• Created product functional and design specifications.
• Architected subsystem communication and integration framework. Managed development projects and coordinated product delivery process.
• Developed monitoring module and event correlation in Java, J2EE, C#, .NET with expert knowledge base, recommended actions, and trend analysis for WebLogic, WebSphere, Oracle.

Lead Product Developer

Confidential, Houston, TX

Responsibilities:

• Architected and led a development team on developing product line ‘ Confidential for Oracle E-Business Suite’ in C, C++, Java, and SQL. Brought the product line from concept to profitability in a year. Performed all project management work including scope, schedule, cost, quality, reports.
• Involved in BMC Nerve Center automation project using ‘ Confidential for Oracle E-Business Suite’.