TECHNICAL SKILLS:

• Workday HCM
• Time Tracking and Payroll
• Testing
• Quality Assurance (QA)
• SAP
• LMS
• MS Office (Excel
• Word
• Access
• PowerPoint
• Access
• OneNote)
• MS Project
• PeopleSoft
• SuccessFactors
• HR Pro
• HP Quality Center (HPQC)
• SharePoint
• HRIS
• Documentum
• Central Desktop ePro
• Salesforce
• Atlassian JIRA
• Content Management
• Content Strategy

AREAS OF EXPERTISE:

• Exceptional organization skills data analysis building and fostering relationships system implementation business requirements gathering
• BRDs testing compensation rganizational development
• SOP development succession planning business process release management process design and reengineering process improvement project management change management/PROSCI methodologies
• ADKAR problem solving
• HR policy development strategic planning demonstrated proficiency in HR laws stakeholder analysis risk management business readiness
• RACI

PROFESSIONAL EXPERIENCE:

Confidential, Midland, MI

IT Organizational Change Management/Project Management

Responsibilities:

Work with Public Affairs, Change Management group and Training group on maintaining sufficient tools (web, SharePoint, file shares, etc.) with strategic communications decisions, statements - of-direction that align with major Information Technology (IT) program and project work. Collaborate with business, functions and region on process reengineering, quality assurance and training delivery. Partner with project leads on training coordination including working with functional training leads to identify users requiring training, training facilitators, training schedules and training materials. Identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address the risks. Utilize structured communication, training approaches and methodologies for the people impact of project driven change around new initiatives and technology. Create test scenarios and perform release management activities associated with Workday system release; managing test design, management of integration point between applications and performing system configurations. Develop Content Management Strategy and develop a governance structure.

Confidential

Principal IT Change Management Consultant

Responsibilities:

Development of required change management deliverables related to SAP and Workday system implementations, including change management strategy and plan, communications and stakeholder engagement plan, sponsor roadmaps, adoption and training plan. Facilitate discussions for the purpose of gathering and understanding the stakeholders and impacts of the proposed changes. Coach and support individuals at all levels of an organization. Conduct readiness assessments, monitor adoption, identify risks, issues and anticipated points of resistance and make recommendations as necessary. Develop and implement communications and stakeholder engagement activities. Perform release management, configurations and create test scenarios.

Confidential, Charlotte, NC

IT Change Manager/ Workday SME

Responsibilities:

Manage Service Delivery LOB responsibilities, which includes verifying negotiated hours, time tracking and review files for compliance and vendor management. Identify and monitor escalation trends and work with process managers to document vendor process and ensure appropriate controls are in place. Monitor Service Level Agreements (SLA) Vendor engagement related to leaves, payroll, and retirement. Partner with legal to draft employee HR communication and engage in governance discussions. Analyze Workday business requirements and recommend solutions to address issues. Create change management strategies & communicate across the business. Convert legacy data into Workday conversion data. Perform Workday testing, quality assurance and submit configuration requirements, walk senior leadership & key stakeholders through configuration design and architecture sessions, perform user acceptance testing (UAT), integration support, security rights requests and case management tickets. Design training materials and lead HR projects. Serve as the liaison between technology and project team on implementation deliverables.

Confidential, Charlotte, NC

Change Manager

Responsibilities:

Provide change management support to Aftermarket Services. Support efforts to provide ethics and compliance training to 1700+ global employees. Utilize SAP for data management. Present HR updates to the President and VP during monthly strategy meetings. Create standard work for key processes.

Confidential, Charlotte, NC

Benefit Analyst

Responsibilities:

Supported the client’s benefit team by serving as the sole point of contact for escalated service issues for 10,000+ US employees. Conducted in depth analysis to identify cost-saving processes and managed the drive to implement the changes. Led open enrollment sessions, healthcare training, conducted on-site presentations related to health initiatives, and maintained expertise in all programs and product offerings.

Confidential, Charlotte, NC

Part-time Instructor

Responsibilities:

Adopt, implement, and communicate a variety of learning strategies to ensure excellence in education.

Confidential, Charlotte, NC

Ethics and Compliance Specialist

Responsibilities:

Conducted interviews with employees and documented suspected unethical workplace behavior and improper workplace conduct. Operated with the upmost attention to confidentiality.