AB-Benefits Admin-Sr Associate Resume Jacksonville, FL - Hire IT People

SUMMARY:

Effective Project Manager with over 15 years of experience in leading and delivering customer based projects; managing people and processes. Committed to professionalism; exceptional organization skills; detail oriented. Excellent interpersonal, collaboration, and problem - solving skills.
Resourceful manager with 15 years’ experience with EDI systems and setup, evaluation, profit analysis and technical research. Managed, mentored and coached team members on process and procedures.
Managed multiple new client and third-party implementations simultaneously.
Consistently exceeded client’s requirements, production deadlines and expectations.
Detail oriented and analytical, accountable and proactive.
Consistently achieves success by gaining support, developing teamwork and cooperation.
Persistent and aggressive in achieving key goals.
Adept at creating department implementation templates and guides.
Ability to facilitate agreements and accomplish results in a team environment.

PROFESSIONAL EXPERIENCE:

Confidential

AB-Benefits Admin-Sr Associate

Research, analyze and respond to customer requests, both verbal and written, including reallocation of premiums and refund checks
Provide suggestions for process improvement
Document and execute processes with minimal supervision
Determine appropriate issues to escalate to management
Continuously build skills and knowledge by receiving coaching and feedback and participating in ongoing training
Function effectively and collaboratively in a team environment
Supporting NET Account management team.

Confidential, Jacksonville, FL

Senior Business Analyst

Responsible for serving as primary project point of contact and interface with Client and all areas of Black Knight Financial Services .
Serves as escalation or focal point throughout the project. Ensures all issues requiring management intervention are handled.
Manages daily project activities to meet established project objectives.
Effectively develop, manage and execute project plans.
Schedule, track and control new client product implementations.
Leverage project management methodologies to ensure timely delivery of projects within budget.
Provide regular executive status reports and host status meetings with key stakeholders and sponsors.
Maintains project SharePoint site for status reporting and effective internal communication.
Responds to changes, issues, and shifting priorities quickly to avoid potential obstacles and delays.
Follows the defined Project Management Office policies and procedures.
Collaborated with other internal departments to implement new processes and procedures for EDI file transmissions as applications and tools advanced technologically and made recommendation for improvement and efficiency
Proven ability to research and resolve technical issues related to file transfers.
Monitored and evaluated department’s EDI billing weekly and monthly; evaluated results and made recommendations for improvements that lead to additional profitability.
Mentored and trained staff in all areas of file transfer and file setup processes and procedures.

Distributed Computing Analys

Confidential

Provided technical support, implementation, maintenance, and reporting for Production Server Environment.
Actively participate in any new server development and enhancements.
Traveled extensively while installing and training clients on LPS preparatory applications.

Project Manager

Confidential

Consulting with clients for any operational issues.
Responsibility for pricing quotes, processing vendor invoices, calculating pricing for billing.

Senior Telecommunications Specialist

Confidential

Problem determination and troubleshooting communication/hardware issues for Mortgage Clients.
Worked as Alltel’s on-site representative at Barnett Technologies, supporting all satellite communication and operational problems.

Confidential, Jacksonville, FL

Remote Depot Supervisor

Managed a team of 5 Field Engineers.
Coordinate call schedule for other Technicians to ensure contractual response time.
Diagnose and correct Data Communication problems

Confidential, Melville, NY

Senior Field Engineer

Responsible for implementation of new network Infrastructure.
Supervised Weekend personnel.
Coordinated activities with delivery and programming to comply with live date schedules.
Provided training to new engineers.

TECHNICAL SKILLS

Tools: PS Proprietary Software Sterling Connect Direct Ipswitch WS FTP Pro. Globalscape Software

Oracle: Microsoft Project Server 2007 Microsoft Office Suite