SUMMARY:

• Extensive Project Manager, Business Analyst experience in IT and business projects.
• Project experience in Healthcare / HIPAA / PHI, Medical Insurance / Claims Processing, Banking / PCI, Compliance/Regulatory, Retail, Government.
• Business and Technical projects involving IT Application / Data and IT Infrastructure.
• Eighteen years’ experience managing major IT and Business - driven IT projects and teams in mature and non-mature PMO cultures. Project budgets ranging to $4.7 Million. Team sizes ranging to 41 resources.
• Experience in PMI PMP, Agile Scrum (ScrumMaster trained), SDLC / waterfall methodologies.
• Experience managing concurrent projects.
• Experience managing small, medium and large staffs, staffing plans and utilization analysis for contract, vendor on-site and remote resources - within dedicated and matrixed teams.
• Experience managing COTS, SOA, SAAS, In-house application projects. Development and deployment; application integration; database implementation and data migration, ETL feeds.
• Experience managing IT equipment and infrastructure installation and upgrades.
• Experience performing scope development and confirmation, analysis and documenting of user story/requirements, process and data flow documentation, project plans, milestone development and maintenance, timeline adherence, risk mitigation strategy, scope change management, QA, UAT, Release Management, user and process change documenting and training. Extensive status, schedule and budget reporting.
• Diverse experience in Executive Team/ Stakeholder Team/ Project Team reporting, status updating, escalation, risk management, risk mitigation, persistence and resilience, and advanced listening and communication skills. Experience rallying Executive sponsors, stakeholders and matrixed project contributors to mitigate project risks, issues and conflicts.

TECHNICAL SKILLS:

TOOLS: Vendor Applications EPIC, ALDERA, SALESFORCE, SAP, PAYMENTECH, TIVOLI, HP TOOLS

Project Management: MS PROJECT, CLARITY, RALLY, SMARTSHEETS, PRIMAVERA, PLANVIEW, KANBAN, SHAREPOINT, MICROSOFT TEAM

Business Analysis: MICROSOFT AXURE RP, VISIO, JIRA, IGRAFIX, BPM, Waterfall Artifacts (Charter / Scope, SDLC Work Plan, Business and Functional Requirements / User Story Docs, Solutions Design Docs, Requirements Traceability, User Acceptance Test Plans / Test Stories).

Budgeting: Excel, CLARITY, RALLY, MS Project, Primavera, SAP

Executive Reporting: EXCEL, POWERPOINT, SHAREPOINT, SAP, CLARITY, MS PROJECT

PROFESSIONAL EXPERIENCE:

Confidential, Scottsdale AZ

SR Project Manager Contractor

• (SDLC) Managed implementation of converting Specialty patient treatment management programs onto existing EPIC EMR system to replace or augment in-house systems.
• Managed Business Analyst dependency subproject to document existing branching logic and data flows, reporting functionality and care manager user access. Delivered on-time at 102% of $380K sub-budget.
• Manage dependent conversion of application data storage to new enterprise data warehouse. Manage initial cutover, data script validation, daily updating procedure, and final cutover milestones. Delivered on-time on $190k sub-budget.
• Managed initial Specialty target business programs cutover from existing in-house application to new EPIC system. Implemented on time to revised schedule and scope. Managed team of in-house, contract and vendor resources. Managed post-install defects. Delivered on time on $270K sub-budget.
• Managed 41,000 patient data conversion dependency project which included dry run, data audit, data correction, building of daily update process, go-live data conversion, post-conversion QA and UAT audits. Project was a dependency project. Delivered on-time at 90% of $750K sub-budget.
• Managed initial phase of project to expedite Rx benefits validation. Managed corresponding project to enhance existing in-house patient management platform to expedite the information transferring and flagging of patients sent and screen functionality enhancements. Implemented Prescriber weekly data extract feed from SALESFORCE with data preview and post-processing results report.

Confidential, Portland OR

SR Project Manager Contractor

• (SDLC) Managed date driven implementation of conversion to McKesson INTERQUAL Care Guidelines COTS products for 14 hospital / care facilities with EPIC HL7 feed.
• Managed server sizing effort, server installation in 2 data centers, vendor’s software installation by internal support analysts, web and onsite training facilitation in individual facilities, training, and customer support workflow implementation with Help Desk.
• Managed 750K Capital Project budget. Delivered 13 of 14 facilities on time and budget.
• (SDLC) Managed date-driven project to implement platform and prepare test of LOGICSTREAM Clinical Cardiology, Oncology and Radiology therapy’s Process Compliance product. Managed server sizing effort, server ordering and deployment, vendor software / database installation, and proof of concept testing. 4 month project completed on time and at 92% of budget.

Confidential, Portland, OR

SR Business Project Manager/BA

• (SDLC) Managed installation and conversion to ALDERA COTS SAAS claims / provider / member eligibility platform; and integration to existing billing clinical visit scheduling, visit management / billing/ patient portal platform. Managed project to on-time completion of installation & configuration milestones.
• (AGILE) Product Manager: Managed the product backlog for IT and programming Sprint work for 3 products. Worked with Business to prioritize the work, negotiate priority / deliverable / schedule conflicts. Brokered technical discussions with vendors. Owned 12 month programming roadmap, project plans, maintenance of Agile backlog stories.
• Responsible for creating PMO and BA SDLC processes and integrating Agile into new PMO.
• (AGILE) Co-managed implementation of vendor SAAS health insurance enrollment product.
• (AGILE) Managed 2 month data cross-mapping and conversion of existing in-house medications and allergies database to using FDR CPOE Medications and Allergies data and monthly data maintenance. Delivered on time and on budgeted resource schedule.
• (AGILE) Managed 3 month implementation of API-based SAAS PAYMENTECH credit card processing plus accounting portal. Delivered on time and on budgeted product plan resource schedule.

Confidential, Portland OR

BA/Business Project Manager Contractor

• (SDLC) Managed $280K deadline & fixed budget-driven project to scope and document integration of existing Oregon Department of Transportation (ODOT) state-wide roadway signs maintenance data integration between custom field laptops and ODOT central asset management system. Delivered deliverables on time, and at internal & external budgets.
• Performed business analysis and documented existing MS Access-based field laptop data collection and data syncing processes to Regional databases. Created specifications documents using PMO templates.
• Built and managed SharePoint website for project team work and executive dashboard containing maintained MS Project Plan, executive reporting, internal and vendor budget management reporting, risk and issue escalation management.

Confidential, Portland OR

SR Project Manager Contractor

• Compliance PMO. Managed multiple date-driven parallel projects to install and test vendor system releases or reprogramming of internal systems to accommodate ICD10 claims processing.
• Managed project to upgrade and test Optum’s IMPACTPRO Claims data modeler’s ICD10-compliant release. Project included conversion from SQL Server to Oracle, installing new application and SAN database server, new weekly instead of monthly ETL data feeds from FACETS and Cambia data warehouse. Completed on schedule.
• Managed date-driven project to upgrade and test McKesson STARSENTINEL ICD10 compliant release on vendor’s hosted platform. Project included integrating and converting ETLs to FACETS-based enterprise claims data warehouse, migrating 3 years of existing claims data to new release’s format and testing new platform versus existing platform. Completed on schedule.
• Managed ICD10 programming and testing of changes to in-house Medicare data reporting system to and from VERISK, including processing results from VERISK for merged Health and Vision claim files for 3 states. Completed on schedule.

Confidential, Portland / Salem OR

SR Project Manager Contractor

• Tyler Technologies PM resource managing Tyler’s milestone’s of 3 year $6.8Mill implementation of state-wide eCOURT application platform for each Oregon County.
• (SDLC) Co-managed vendor’s 2,500 contract deliverables completion and submission for approval on-time. Produced deliverable billing submission documents. Audited monthly vendor invoicing to State. Managed vendor’s project plan and status reporting in various required tools and document formats. Performed SharePoint site maintenance.
• (AGILE) Utilized Agile sprints to develop required Oregon-specific interface API’s. Managed interface to PAYMENTECH ePay EDI interface and ODOT ETL data feed.

Confidential, Portland / Salem OR

BA/Project Manager Contractor

• Managed $1.7Mil project to replace paper-based mainframe interface to Food Stamp (SNAP) vendor-hosted application. Create electronic Child Care Attendance and Billing with POS, SIVR and Web Application interfaces for Oregon DHS child care providers.
• (SDLC) Managed defining, scoping, testing and documenting the interfaces between the State’s mainframe and the vendor’s system. Planned the data integration to existing State food stamp benefit and Confidential EDI payment processing clearinghouse. Organized matrixed team of child care business division, business analysts and contractor and vendor programmers to perform changes on State’s mainframe legacy applications. Prepared BPM business process flow and IT application change processes.
• Managed project plan, cataloging of requirements, technical design documents, integrated team test plan. Provided leadership and executive team financial and status presentations.

Confidential, Portland OR

SR Project Manager, BA

• Managed $140K 6 month concurrent dependent sub-project to integrate and test PAYMENTECH payment processing system with county’s SAP AP/AR accounting system. Managed process change training to tax clerks. Project implemented on time and on budget.
• (SDLC) Managed $3.8Mill, 3 year project to install COLORADO CUTOMWARE Property Assessment, Taxation and Revenue Collection applications and integrate into existing County applications and databases. Project was put on hold by County after vendor failed on contract deliverables and required future commitments.
• Co-managed the vendor evaluation process with Procurement. Assisted authoring and revisions to contract and SOW prior to acceptance, and subsequent deliverable and scope revisions process. Managed the editing and revising of the contract during negotiations.
• Established and documented requirements, current and desired processes, integration points with existing SAP application, deliverables and deliverable payment milestone schedule, and project plan, and budget and progress reporting with County & Vendor stakeholders. Developed Agile data conversion sprint structure, culture and daily process with vendor.
• Co-managed on-time installation of new servers and firewall for new platform with IT.

Confidential, Portland OR

Manager of Application Projects

• Managed concurrent software .NET/ASP.NET development to existing SAAS Sarbanes-Oxley / Compliance reporting platform used by 800 customers.
• (SDLC) Managed business and product requirement analysis for new Sarbanes-Oxley applications & features. Managed software development projects to create & release new products and features to quarterly product management enhancement release schedule.
• (AGILE) Created Agile software development programming methodology and team to augment SDLC team. Managed project planning for developing new interfacing to ORACLE PEOPLESOFT using .NET web service API. Initiated projects with SAP integration to customer compliance and certification platforms.
• (AGILE) Implement weekly feed from SALESFORCE of new customers & daily customer-reported issues /enhancement requests into SAAS system.

Confidential, Portland OR

SR IT Infrastructure Project Manager

• Managed projects and department’s annual $2.5Mill budget plus executive budget reporting.
• (SDLC) Managed 2 Year $2.2Mill replacement of LIEBERT PDU and UPS data center equipment installation at Oregon and Tennessee data centers within the business resumption / disaster recovery readiness improvement project. Project completed early, on budget, with one cutover failure.
• Completed 3 month data center equipment inventory-to-service level agreements audit on time.
• Managed 12 month installation project for installing and implementing IBM TIVOLI and HP MONITOR TOOLS Enterprise Server Event Management systems. Constructed Oregon network operations center and team to manage 28 servers, 45 Cisco network boxes, Liebert power distribution and UPS equipment in Oregon and Tennessee data centers. Project implemented successfully, on time, 103% of $350K budget.
• Managed department project integration into PRIMAVERA project management application.
• (SDLC) Managed 6 month $250K data center re-wiring of existing Tennessee Network Operations and Data Center. Managed cutover projects of two Production T1 lines plus voice telecom lines to new vendor. Completed on time, under budget with no outage.