Executive Summary

A highly experienced Senior-level IT and Operation Manager who has demonstrated the ability to lead diverse teams of professionals to new levels of success in a variety of highly competitive industries, cutting-edge markets, and fast-paced environments. Strong technical and business qualifications with an impressive track record of more than 15 years of hands-on experience in strategic planning, IT operation, system development and integration, business unit development, project and product management, process engineering and service delivery strategies. Proven ability to successfully analyze an organization\'s critical business requirements, identify deficiencies and potential opportunities, and develop innovative and cost-effective solutions for enhancing competitiveness, increasing revenues, and improving customer service offerings.

Core Qualifications

• Strategic Planning
• IT Service and Operation management
• Domestic and Offshore team management
• Project management
• Contract negotiation
• Vendor management
• Budget management
• Resource management
• Business account management
• Application development and integration
• High impact presentation
• E-Commerce and mobile application

Recent Accomplishments
NEW (National Electronic Warranty)

• Successfully built up international IT team from 0 person to over 30 employees and contractors spread in Japan, China and Turkey.
• Spearheaded the successful built and launch business critical application (CRM/ERP) in all international countries. The CRM application has been awarded “2011 China Best CRM”.
• Built the high availability infrastructure in the office, data center and call center in each of international countries.
• Developed an on-going international IT development and operation plan toensure the company to gain business opportunity and competitive differentiation.
• Established critical partnerships with three outsource development vendors in China.
• Successfully oversaw and managed over $4M budget for entire international IT capital budget.

Professional Experience

Confidential, Plano, TX
2007– Present Senior Manager, International

• Direct the tactical application/technology integration efforts. Drive the technology planning activities. Maintain strong understanding of cross-functional processes. Present and deliver IT capabilities that leverage the business in the marketplace.
• Oversee the strategic management and operational oversight of the company\'s Global IT Development and Operations in order to provide streamlined operations, reduced operating costs, and greater profitability.
• Identify project goals, set and manage the schedule, anticipate and identify issues, remove obstacles, delineate responsibility, track task completion and communicate project progress. Manage project budget, identify project milestones,adjust the project plan and reallocate resources as appropriate to keep the project on schedule.
• Responsible for daily management of IT expenses. Examine financial data to evaluate financial position and clearly communicate expectations and actions to maximize the organization\'s financial performance.
• Interface with partners and large clients to develop and maintain organizational strategies, operational efficiencies, and proposals for increasing technical efficiency and improving profitability.
• Initiate and lead the global IT system, call center and Infrastructure solutions.
• Lead the team to develop Java based CRM system which has been awarded "2011 China Best CRM".
• Lead the team to build e-Commerce website using .Net technology and also build the mobile application to support sales and customer through mobile phones.
• Build ERP system which is integrated with SAP and Oracle system.
• Lead the global call center technology (Avaya) and telecommunication infrastructure solution for call centers in China, Japan, and Turkey.
• Implement business intelligence system with MicroStrategy and SQL Server BI system.
• Build SharePoint service used by all the international branch offices.
• Implement IT Service Management based on ITIL v3.
• Prepare RFPs, negotiate contracts and manage vendor relationships.
• Provide sales support and client engagement.

Confidential,Plano, TX
2001 – 2007IT Manager/Architect

• Managed a team of IT developers and contractors to design, develop, implement, and maintain business critical applicationsusing J2EE, Sonic MQ, EJB
• Delivered an enterprise web-based application using VB, ASP, IIS and Oracle to the sales and marketing department, for effective management of opportunities, leads, and contacts.
• Managed an interface team that integrated the Sales Siebel package with other enterprise applications by using Java, XML, JSP, and EJB to transfer data in real time.
• Maintained strong rapport and communication with the business areas including: defining projects, maintaining priorities, managing all phases of a project, ensuring critical business success factors are identified and achieved, identifying new opportunities for IT to better support Business Strategies & Objectives.
• Identified risks and issues, worked with the appropriate parties to obtain resolutions, and communicated transparently with clients and management.
• Maintained resource plans to ensure all deliverables are completed on schedule, scope and budget.
• Developed associates including goal setting, ongoing performance feedback, training and development plans, and career path discussions.
• Motivated team through appropriate feedback, recognition, associate engagement, and open communication.
• Managed multiple projects and led medium to large projects (> $500,000) with cross functional teams including IT associates, business associates and third party resources.

Confidential, MO
2000– 2001 Solution Architect

• Directed the Lockheed-Martin project implementation, which encompassed managing a team in integrating the manufacturing system, to map, automate and standardize key phases of the manufacturing process.
• Managed the project at Hewlett-Packard, customizing the solution to support HP\'s International manufacturing process, supply chain, and CRM applications..

Education

Master of Business Administration/Master of International Management (Dual)
Master of Science, Applied Mathematics/Statistics
Bachelor of Science, Electrical Engineering

Certifications

PMP – Project Management Professional
ITIL(v3) – Information technology Infrastructure Library
JCP– JAVA2 Certified Programmer
MCSD – Microsoft Certified Solution Developer
MCSE– Microsoft Certified System Engineer
MCDBA – Microsoft Certified Database Administrator
CMMI – Capability Maturity Model Integration
CDIA – Certified document imaging Architect (OCR architect)