SUMMARY:

Accomplished project manager with extensive exposure to all aspects of the telecommunications industry. Experience includes emphasis in project delivery, customer support and office relocation. Proven to be a dynamic, trusted professional creating client rapport and loyalty providing exceptional team support, helping drive projects that enhance critical business functions.

TECHNICAL SKILLS:

System Interfaces:: SharePoint, ServiceNow, Project and Portfolio Management

Software:: Office 365, Microsoft Word, Excel, PowerPoint, Microsoft Project, Outlook, Smartsheet

Confidential: : Communications Manager, media servers, modular messaging, Intuity, Confidential voice mail systems, Confidential phones, IP phones

Confidential: Unified messaging, unified IP phones

Nortel: Sl100, option 11, 21, 51, 81

Circuits:: SIP, SONET, T1, PRI. VPLS, MPLS

Languages: Bilingual - English / Spanish

PROFESSIONAL EXPERIENCE:

Confidential, New York, NY

Consultant - Telecom Project Manager

• Project managing the Confidential Enterprise solution voice migration project for Confidential. Currently managing and tracking 40+ locations pending approval or in progress.
• Coordinating and tracking all phases of the project, closely working with the profit center liaison in gathering all site documentation for approval, design and implementation. Documentation include site survey, questionnaire, phone number list and cut sheet
• Working closely with the implementation team and carriers for scheduling and tracking of voice design, implementation schedule, MPLS circuits and porting orders.
• Hos ting weekly meeting s with the stakeholders to ensure that the project is on track. Assessing and escalation issues to minimize potential risk to the overall project schedule

Confidential

Consultant - Project Manager

• Managed simultaneously the upgrade to MPLS technology of over 60+ UBS locations in New York and California. Project managed the site readiness, router install for test and turn-ups and migration. Required managing and closely tracking all sites in various project phases and deadlines, collaborating with team members, and coordinating project logistics with all stakeholders.
• Monitored and tracked circuit orders to ensure timely delivery of Confidential circuits. Met with carrier vendors on a biweekly basis to assess any potential risk that would jeopardize project schedule.
• Collaborated closely with third-party contractors to perform site surveys and site remediation. Verified Bill of Material was generated and equipment was tested prior to shipping. Scheduled and provided engineers with site surveys, notified the Business and Technology Liaison of vendor visits, schedule of migration dates and equipment delivery.
• Provided weekly project status reports to stakeholders, in addition to uploading project documentations to SharePoint, which included site readiness checklist, Bill of Material, Runbook and surveys.

Confidential, New York, NY

Consultant - Enterprise Network Services Project Manager

• Responsible for the complete Operational lifecycle management of both short and long-term delivery, including but not limited to the planning, coordinating, implementation and tracking of specific deliverables. Managed delivery across internal teams and third-party contractors/ consultants as well as identifying, assess and escalating issues in order to minimize potential project risks. Additional responsibilities included driving process efficiency.
• Managed the Out of Band Global Core / MS Core project globally. Managed delivery of hardware and circuits in Asia and UK, developed and maintained project implementation schedule, ordered hardware and necessary patch cables for all Sites in scope. Managed and coordinated the work being done by Confidential and MS engineering resources to ensure timely completion of the Project. Organized and ran kick-off meeting with all project stakeholders.
• Developed and managed the procurement process for Telecom HW orders. Responsibilities included coordinating with Project Engineering team for timely delivery of design and the Bill of Material ( Confidential ), interfacing with Business Management and Sourcing teams to verify quotes and vendor discounts, placement of Telecom HW Service orders, tracking orders with procurement team and vendors to ensure timely delivery to meet project scheduled timelines.
• Developed project tracking process. Built a project tracking system in SharePoint to manage the Operational Project book of work. Managed and maintained the SharePoint site and was responsible to ensure that updates and reporting on projects were done timely and accurately for reporting purposes.
• Responsible for the management of Operations project ticket queues, hosted and ran global meetings with Project Engineering and L3 Operations teams to ensure ticket requests were correctly assigned to the various engineering/deployment teams. Tracked the status of assigned tickets and ensured that projects stayed on track.
• Managed implementation of the SharePoint portals for all reporting, project tracking, procurement and delivery tracking of Telecom HW/Services for Confidential Operation.

Confidential, New York, NY

Project Manager

• Oversaw test & turn-up of 2100+ Confidential VoIP phones.
• Managed project scope and requirements.
• Defined project schedule and resource allocation.
• Regularly communicated project details to cross-organizational stakeholders.
• Monitored and enforced quality assurance tasks.

Confidential, New York, NY

Senior Manager

• Managed staff of 14 engineers, voice support technicians, customer service analysts, billing analysts and system operators.
• Oversaw performance, operations and maintenance functions of telecom headquarters and 16 remote locations.
• Interfaced with Desktop Support, UNIX Group, Administrative Services and Network Operations.
• Provided 24/7 on-call support for system outages.
• Managed large-scale projects, including creation of specifications, scheduling, vendor bids and pricing, and budgeting of labor and hardware expenses.
• Seamlessly migrated of over 5,000 Confidential Division Multiplexed phones to the new VoIP system.
• Successfully orchestrated replacement of national PBX systems with Confidential media server solution.