SUMMARY:

• Resourceful and dynamic Project Manager & Business Analyst of 6 years of experience with strong business analysis skills and an understanding of the software development life cycle (SDLC).
• Broad experience of working with IT applications in the domains of Insurance, Banking, and healthcare in broad range of technologies including business process tools such as MS Project, MS Excel, PowerPoint, MS Visio.
• Strong experience in client interaction and understanding business applications, business data flow and logical/ physical data.
• Proficient in Technical and Business writing, Business Process Flow, Business Process Modeling and Testing.
• Worked extensively on the SWOT analysis, Risk Analysis, Cost benefit analysis, ROI analysis, carrying out Feasibility studies and preparing new Business Proposals.
• Strong customer/user advocate, apt negotiator with excellent analytical, communication, decision - making and organization skills.
• UAT Testing- Conducted testing to ensure that functionality, usability, reliability, and performance of IT solutions are consistent with the requirements and established requirements criteria.

TECHNICAL SKILLS:

Process / Technologies: Agile Unified Process (Scrum) and Waterfall

Project Management: MS Project 2010, Project Planning, Sprint Planning, Work Breakdown Structure, Burn Down Chart, Duration Estimates, Scheduling, Resource Allocation, Risk Planning, Tracking, and Reporting

Requirements Management: Rational Requisite Pro, Enterprise Architect, Microsoft Word, Microsoft Excel and Requirement Traceability Matrix

Analysis: Requirements Gathering, Gap Analysis, Impact Analysis, Feasibility Studies, BRD, New Proposals, Visio, PowerPoint

Methodologies: UML, Use Case Diagram & Narratives, Sequence diagrams, Interaction diagrams, Process flows (Mapping), JAD Sessions and JIRA.

Programming languages: UML, SQL

Testing/Defect tracking tools: HP/Mercury Quality Center, Mercury Test Director, Test Planner

Operating System/Platforms: JIRA, Windows, Asana, Confluence

Business Domains: HealthCare, Retail and Banking

PROFESSIONAL EXPERIENCE:

Confidential, Philadelphia, PA

IT Project Manager (Contractor)

Responsibilities:

• Working with the business and product teams to help manage projects for customer engagement, school on boarding of Xfinity on Campus.
• Managed the authentication side, implementing the IDP merge of the Universities to the Xfinity on Campus product with a Single Sign On.
• Worked with cross functional teams to deliver the scope of the project.
• Coordinated with subject matter experts to set up weekly call meetings to ensure that deliverables are met by the set dates in our agenda.
• Provided training to IT staff/ clients on the Xfinity on Campus IPTV product once the authentication part of the project was implemented.
• Used tools such as Asana, Confluence, Jira, WebEx, and Slack to support software delivery team as they transitioned in Agile/Scrum and Kanban practices.
• Managed product/software delivery against defined product roadmap of tools and services.

Confidential, Philadelphia, PA

Business Analyst (Contractor)

Responsibilities:

• Facilitated for Sony Pictures Store to link its users to Myuv.com
• Reviewed the “as is” business processes
• Reviewed backlogs in Rally to understand what the business is asking
• Conducted business prioritization meetings with SME’s to identify the scope for the next month’s release
• Attended daily scrum calls to provide status update for what I did yesterday, what I planned to do today, and identified blocks if any.
• Conducted JAD sessions for every feature identified as a scope for next month’s release
• Identified business rules, functional requirements, UI requirements with documentation in form of a user story
• Provided wire frames if needed
• Added story points to the user stories based on the feedback received from developers and testers

Environment: MS Excel, Enterprise Architect, Axure Pro

Confidential, Philadelphia, PA

Project Manager (Contractor)

Responsibilities:

• Worked closely with technology and business user staff to complete workflow improvement and document functional specifications for systems
• Served as a liaison between the Business and Technology Department. Enhanced communication lines between managers, peers, and physicians.
• Involved in requirements gathering and system analysis
• Developing Use Case Models, Entity Relationship Diagrams (ERD), Activity Diagrams and Data Flow Diagrams (DFD).
• Conducted weekly meetings for deciding the Policies and Procedures to be followed while constructing new sites.
• Documented the FRDs and BRDs for Ecommerce project using Rational Requisite Pro.
• Prepared Use Case Models based on Business Requirement documentation gathered through interaction with users.
• Prepared Flow Diagrams, Sequential Diagrams in MS Visio.
• Conducted JAD Sessions for understanding the workflow.
• Worked with team members to execute various functional and performance test cases
• Provided status reports on weekly basis to the project manager
• Initiate sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel

Environment: Advance Microsoft Visio, MS Project, MS Visio, MS Office Suite 2005/2007, Microsoft Visual Studio 2005

Confidential, New Castle, DE

Business Analyst

Responsibilities:

• Gathered Business Requirements from various stakeholders and drafted Business Requirement Documents (BRDs) and design documents.
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view
• Learned and Used SWIFT standards to make the system compliant with the international standards for payments
• Used Microsoft Visio Modeling tools and E-R diagrams for database modeling
• Conducted one to one interviews with Portfolio Manager to gather Business Requirements and was involved in the documentation of Business Requirement Documents
• Worked closely with the vendors to ensure defects are tracked, documented, prioritized and closed in time during the implementation of the project
• Develop User Manuals, and Training Manuals as per Project Specifications and timelines
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle

Confidential, New Castle, DE

Teller / ATM Supervisor

Responsibilities:

• Consistently achieved highest customer referral and daily sales by performing in-depth analysis of accounts and recommending the proper products and solutions most beneficial to customers.
• Provided logistical support to the management by generating and analyzing records, balances, and inventory.
• Providing an analysis of records, cash balances, and inventory.
• Directing and training employees
• Performing in-depth analysis of accounts, and determining and presenting products most beneficial to customers
• Received several awards for most customer account referrals and daily sales