SUMMARY:

• Over 15+ years of IT - Quality Assurance Management, Release Management and Development experience with outstanding project planning, preparation, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects.
• Successfully deployed multiple business solutions in Banking, Finance, Retail, Insurance and Telecom domains.
• Proven ability to build relationships with other teams within technology to execute testing programs with multiple threads, multiple systems, and a diverse set of resources.
• Improved efficiency and reduced test cycle by increasing automating test script execution by 70%.
• Implemented initiative to establish performance test baselines for the 100% of applications supported
• Drive Technology Innovations and transformations that enable to quality and increase speed to market
• Single point of Contact for all QA projects and manages the multiple projects in different SDLC methodologies (Agile and Waterfall).
• Reduced test time and number of defects caused by late code arrivals by 60% with new branching strategy
• Decreased test time by 35%, collaborating with Test Automation to plan effort for each release
• Led process improvement projects to reduce test times, integrate new tools and manage key tasks
• Planned and coordinated resources needed to implement new test strategies (Agile Scrum, Sanity Suite Regression, etc.), resulting in development of best practice models
• Experience in develop and implement an effective QA process including a documented strategy, a resource plan, progress communications and defect management.
• Developed governance document including end to end processes, procedures and dashboards.
• Got an Outstanding Delivery Awarded for successful project delivery/release on record timeline.
• ITIL Certified and DB2 DBA Certified Database Associate.
• CTAL - ISTQB Certified Tester, Advanced Level and Certified SCRUM master.
• QA Audits, environment renewals, vendor management and oversee the out sourcing.
• Expertise in testing methodologies used for Functional, Integration, Regression, UAT, DIT, SIT, GUI, Data Validation, System, Database Testing, Stress, performance testing,Data conversion on Client/Server, and WEB based Applications
• Experience in Could-based solutions and DevOps, User Stories, ATDD, TDD and CI,CD
• Experience in drive the triage calls and coordinate with multiple threads, multiple systems, and a diverse set of resources
• Experience with Client server, Web App /Mainframe development and Relational Databases.
• Resolved numerous project issues including environment, tactical matters, scope creep and divergent business and user needs
• Experience in managing onsite and off shore testing teams and Strong analytical, organizational and problem solving/decision making skills.
• Cross-Functional Supervision and Customer Relations & Presentations

TECHNICAL SKILLS:

Operating Systems: MVS/ESA, UNIX, LINUX, MS-DOS, Windows 7/Vista/XP/20007/NT, OS390

Testing Tools: HPALM, Performance center, HPQC 10.00, QTP 9.2, Rational Clear Quest, Clear case, MTM, Selenium, JMeter, TOAD and Laser Browser

Databases: DB2, UDB, IMS, Oracle 9i, SQL Server, INFORMIX, MS Access and Teradata

Languages: JAVA,J2EE, VB, .Net, HTML, DHTML, JSON, XML ASP VS-COBOL-II, JCL, SQL, PL/1, PL/SQL, C, C++, Perl, and TSL

Bug Tracking: HPALM, Quality Center 9.0, Test Director, Rational Clear Quest, PVCS, JIRA

Release mgnt/ DevOps: Remedy, Jenkins, ServiceNow, confluence, Maven, JIRA, TFS, AWS, EC2, Share point, visual studio

Web Technologies: JSP, ASP. Net, Java Script and VB Script HTML, SOAP, EJB, JMS, JDBC, Web Services, REST, middleware IBM MQ Series, JUnit, Web/Application Server: IBM WebSphere and BEA Web Logic

Mainframe Technologies: CICS, VSAM, IMS-DB/DC, TSO/ISPF, SPUFI, QMF, XPEDITOR, CHANGEMAN, ENDEVOR, SPUFI, COMPAREX, FILE-AID, INSYNC, ABEND-AID, QMF, LIBRARIAN, REFLECTIONS, CA-7, and IBM- Utilities

Other: HP Service Desk, Cognos, Visio, MS-Office (Word, Excel, PowerPoint, Outlook,Share point, Net Meeting), puTTY, Webex, INFORMATICA and Camtasia and Team forge

PROFESSIONAL EXPERIENCE:

Confidential, Colorado

QA/Test Manager

• Manage a team of 15 to 20 Quality Engineers who support Quality Assurance for the Confidential .com
• Managing multiple projects by continually motivating teams, ensuring project timelines are met
• Monitor projects on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project deadlines
• Manage day-to-day activities of offshore/onsite QA teams conducting front end, batch jobs and automation testing of applications used to create, enrich and publish items
• Provide direction and guidance for test process improvements and establishing policies
• Provide accurate and precise estimates for assigned task duration and work effort, along with confidence level, and foreseeable dependencies
• Review the test artifacts and support team in delivery
• Liaise with project stakeholders on daily/weekly basis
• Track, investigate and resolve any issues during the project execution.
• Schedule/drive meeting with respective stakeholders and document the action plan.
• Manage test schedules, track and monitor distribution of work & effectively communicate test progress. Coordination of development of automated Test Cases
• Responsible for designing, developing and implementing cost-effective methods of testing and troubleshooting systems
• Identifying, managing and recording risks and issues across the full testing life cycle
• Defining and maintaining the testing strategy and various test plans. This should cover both automation and manual testing
• Review software requirements, product backlog, epics and sprint backlogs and develop test plans, test strategies and acceptance criteria for various testing phases
• Review and validate on needed basis of the Test Cases, Test Scripts, Test Project Work Schedules to meet stated business needs
• Setup goals for the team and guide the teams to reach the goals.
• Works collaboratively and proactively with QA Team, Development SCRUM teams and others to design and develop effective automation solutions, troubleshoot issues and resolve bugs.
• Manage all the testing activities and provide technical support and QA Signoff.
• Control projects; deliver the projects on time and to the requisite quality standards
• Organize the interview process for new hire and assist in training of peers and new resources.
• Manage defects management process and discrepancies for future purpose.
• Work with all departments to ensure all Quality related Service Level Agreements (SLA) is met.
• Managing that all testing plans comply with company guidelines, standards and regulations.
• Create and maintain all the testing documents in sharepoint, ensure meeting the QA standards
• Provide overall leadership in driving process, managing metrics, and project success.
• Coordination with releases management teams make sure installs is successful.
• Perform QA audits to ensure quality standards have been followed.
• Involved in Test Environment Setup, Build Deployment, Test Planning, Test Schedule Management, Reporting and Resource allocation
• Determine milestone deliverables, Communicate changes to schedule, Determines impact of schedule changes on quality objectives, Coordinates schedule with dependent groups.
• Map quality measurements to Customer satisfaction goal .Determine effective quality metrics, Establish quality criteria / release criteria.

Confidential, Plano TX.

Test Manager

• Successfully manage multiple/simultaneous tasks by continually motivating teams, ensuring project timelines are met
• Managed multiple priorities in a dynamic, fast-paced environment with little oversight and direction
• Manage Risk by ensuring that all Audit requirements are met
• Manage day-to-day activities of offshore/onsite QA teams conducting front end, batch jobs and automation testing of applications used to create, enrich and publish items.
• Responsible for planning, controlling, estimating, monitoring and reporting of all test activities during all project phases
• Works collaboratively and proactively with QA Team, Development SCRUM teams and others to design and develop effective automation solutions, troubleshoot issues and resolve bugs.
• Managed testing of the Hogan upgrades project which is has than 400+ components were changed as part of this project
• Ensure partnership with Development teams to capture and reuse automated scripts during DIT
• Manage all the testing activities and provide technical support and QA Signoff.
• Control projects; deliver the projects on time and to the requisite quality standards
• Presented customer-centered QA road show explaining the role of Quality Assurance, defect management process and support the UAT.
• Oversee the development and execution of test plans and assist with managing resource allocation
• Organize the interview process for new hire and assist in training of peers and new resources.
• Organize the triage meetings and coordinate with multiple teams to resolve the issues.
• Working closely with the business customers and tech teams to develop and analyze the requirements and create the test scenarios.
• Manage defects management process and discrepancies for future purpose.
• Maintain the accurate test data and assist with refreshing test data to correct any deficiencies
• Work with all departments to ensure all Quality related Service Level Agreements (SLA) is met.
• Ensure teams take appropriate actions to mitigate risk and losses by enforcing control activities and quality assurance/control measures.
• Adept in providing Analytical Support to key business Applications /solutions.
• Managing that all testing plans comply with company guidelines, standards and regulations.
• Create and maintain all the testing documents in sharepoint, ensure meeting the QA standards
• Provide overall leadership in driving process, managing metrics, and project success.
• Identified opportunities and presented QA topics to relevant stakeholders; ensuring mutual understanding of the role of QA and the value that it provides
• Coordination with releases management teams make sure installs is successful.
• Perform QA audits to ensure quality standards have been followed.
• Involved in Test Environment Setup, Build Deployment, Test Planning, Test Schedule Management, Reporting and Resource allocation
• Preparation of System Test Strategy, Test Plan and effort estimation.
• Determine milestone deliverables, Communicate changes to schedule, Determines impact of schedule changes on quality objectives, Coordinates schedule with dependent groups.
• Map quality measurements to Customer satisfaction goal .Determine effective quality metrics, Establish quality criteria / release criteria.
• Synchronize schedules, Set expectations and establish service level agreements (SLA), Escalate issues with internal tools.

Confidential

QA Manger/ Release coordination

• DB2 table recall automation process
• Standalone Stored procedure process
• IMS database recall automation process
• Simplification of QA environment build process
• Participated in the project life cycle, from analysis to production implementation, with emphasis on data analysis, system testing, and auditable documentation of results.
• Led the QA Team in developing test strategies and plans bases on analysis of requirements and design documents.
• Communicated vision, plans, status, issues and activities to all levels, from individual contributors up to senior management.
• Manage and oversight all QA/UAT environments, coordinate release schedule with release team.
• Plan, develop, and implement the research of new or improved testing methods, processes, tools, and systems.
• Analyze software defects; conduct weekly bug triage meetings with development and product management
• Manage the triage meetings and organize the scrum meetings to resolve the issues.
• Developed collaborative relationships with both the CP&A, Application Development, Release Management and QA teams to drive project success.
• Identified enterprise dependent project timelines and integrate multiple project installation plans into one to save outages for business operations.
• Managed the managed outsource with vendor partner.
• Leads various system environment set ups and support of those Environments.
• Demonstrated experience with business, Technical and vendor partner communications to a worldwide audience.
• Prepared test environments and performed data refresh activities and IMS db setup’s.
• Actively support the production installs.
• Maintained employees time records, work assignments, vacations, sick pay and advanced leave plan.

Confidential, Cedar Rapids, IA

Sr. QA Lead

• Total Test management for the Project and tracking activities to completion and managing Issues and Risk that occur during the Pre and Post Upgrade testing.
• Developing and maintaining test methodology.
• Defining test strategies for projects
• Coordinating the work of test teams and monitoring their performance.
• Following up any outstanding open test risks / issues.
• Managing the gathering of results.
• Compiling test metrics for management.
• Reporting to senior managers on progress and issues.
• Identify test approaches that optimize the delivery schedule.
• Planning and estimating.
• Arranging team meetings and workshops.
• Advising clients on Testing best practice.
• Manage the triage calls and resolve the road blocks.

Confidential, Bloomington, IL

Project Lead/QA Support

• Responsible for delivering the numerous projects in life insurance applications which is developed in JAVA, J2EE and .net, servlet, JSP, JavaScript HTML and XML
• Monitoring the progress of the projects, directing the team associates, and supervising the professionals working on offshore projects in a suitable manner
• Rescuing the elements and performing the code assessments including the release notices.
• Manage the triage calls and work with multiple teams to resolve the issues.
• Manage close coordination between Onsite and Offsite teams for ensuring seamless delivery of the project as per scheduled timelines.
• Implemented Java and J2EE Design patterns like Business Delegate and Data Transfer Object (DTO), Data Access Object and Service Locator.
• Analyzed the requirements and wrote Technical Design document for Billing system
• Designed class diagrams, sequence diagrams and high level technical documents.
• Involved in documentation, review, analysis and fixed post production issues.
• Maintained the Production, UAT and the Test environments.
• Coordinate on bug fixing and enhancements on change requests.
• High level design of a data transformation service required to construct marketing reports.
• Design of XML data formats for SOAP based communication between various services in the system.
• Worked in Agile project methodology and delivering the accepted functionality in each sprint.
• Manage the multiple applications with a team of 4 people.