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Qa/test Manager Resume

ColoradO

SUMMARY:

  • Over 15+ years of IT - Quality Assurance Management, Release Management and Development experience with outstanding project planning, preparation, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects.
  • Successfully deployed multiple business solutions in Banking, Finance, Retail, Insurance and Telecom domains.
  • Proven ability to build relationships with other teams within technology to execute testing programs with multiple threads, multiple systems, and a diverse set of resources.
  • Improved efficiency and reduced test cycle by increasing automating test script execution by 70%.
  • Implemented initiative to establish performance test baselines for the 100% of applications supported
  • Drive Technology Innovations and transformations that enable to quality and increase speed to market
  • Single point of Contact for all QA projects and manages the multiple projects in different SDLC methodologies (Agile and Waterfall).
  • Reduced test time and number of defects caused by late code arrivals by 60% with new branching strategy
  • Decreased test time by 35%, collaborating with Test Automation to plan effort for each release
  • Led process improvement projects to reduce test times, integrate new tools and manage key tasks
  • Planned and coordinated resources needed to implement new test strategies (Agile Scrum, Sanity Suite Regression, etc.), resulting in development of best practice models
  • Experience in develop and implement an effective QA process including a documented strategy, a resource plan, progress communications and defect management.
  • Developed governance document including end to end processes, procedures and dashboards.
  • Got an Outstanding Delivery Awarded for successful project delivery/release on record timeline.
  • ITIL Certified and DB2 DBA Certified Database Associate.
  • CTAL - ISTQB Certified Tester, Advanced Level and Certified SCRUM master.
  • QA Audits, environment renewals, vendor management and oversee the out sourcing.
  • Expertise in testing methodologies used for Functional, Integration, Regression, UAT, DIT, SIT, GUI, Data Validation, System, Database Testing, Stress, performance testing,Data conversion on Client/Server, and WEB based Applications
  • Experience in Could-based solutions and DevOps, User Stories, ATDD, TDD and CI,CD
  • Experience in drive the triage calls and coordinate with multiple threads, multiple systems, and a diverse set of resources
  • Experience with Client server, Web App /Mainframe development and Relational Databases.
  • Resolved numerous project issues including environment, tactical matters, scope creep and divergent business and user needs
  • Experience in managing onsite and off shore testing teams and Strong analytical, organizational and problem solving/decision making skills.
  • Cross-Functional Supervision and Customer Relations & Presentations

TECHNICAL SKILLS:

Operating Systems: MVS/ESA, UNIX, LINUX, MS-DOS, Windows 7/Vista/XP/20007/NT, OS390

Testing Tools: HPALM, Performance center, HPQC 10.00, QTP 9.2, Rational Clear Quest, Clear case, MTM, Selenium, JMeter, TOAD and Laser Browser

Databases: DB2, UDB, IMS, Oracle 9i, SQL Server, INFORMIX, MS Access and Teradata

Languages: JAVA,J2EE, VB, .Net, HTML, DHTML, JSON, XML ASP VS-COBOL-II, JCL, SQL, PL/1, PL/SQL, C, C++, Perl, and TSL

Bug Tracking: HPALM, Quality Center 9.0, Test Director, Rational Clear Quest, PVCS, JIRA

Release mgnt/ DevOps: Remedy, Jenkins, ServiceNow, confluence, Maven, JIRA, TFS, AWS, EC2, Share point, visual studio

Web Technologies: JSP, ASP. Net, Java Script and VB Script HTML, SOAP, EJB, JMS, JDBC, Web Services, REST, middleware IBM MQ Series, JUnit, Web/Application Server: IBM WebSphere and BEA Web Logic

Mainframe Technologies: CICS, VSAM, IMS-DB/DC, TSO/ISPF, SPUFI, QMF, XPEDITOR, CHANGEMAN, ENDEVOR, SPUFI, COMPAREX, FILE-AID, INSYNC, ABEND-AID, QMF, LIBRARIAN, REFLECTIONS, CA-7, and IBM- Utilities

Other: HP Service Desk, Cognos, Visio, MS-Office (Word, Excel, PowerPoint, Outlook,Share point, Net Meeting), puTTY, Webex, INFORMATICA and Camtasia and Team forge

PROFESSIONAL EXPERIENCE:

Confidential, Colorado

QA/Test Manager

  • Manage a team of 15 to 20 Quality Engineers who support Quality Assurance for the Confidential .com
  • Managing multiple projects by continually motivating teams, ensuring project timelines are met
  • Monitor projects on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project deadlines
  • Manage day-to-day activities of offshore/onsite QA teams conducting front end, batch jobs and automation testing of applications used to create, enrich and publish items
  • Provide direction and guidance for test process improvements and establishing policies
  • Provide accurate and precise estimates for assigned task duration and work effort, along with confidence level, and foreseeable dependencies
  • Review the test artifacts and support team in delivery
  • Liaise with project stakeholders on daily/weekly basis
  • Track, investigate and resolve any issues during the project execution.
  • Schedule/drive meeting with respective stakeholders and document the action plan.
  • Manage test schedules, track and monitor distribution of work & effectively communicate test progress. Coordination of development of automated Test Cases
  • Responsible for designing, developing and implementing cost-effective methods of testing and troubleshooting systems
  • Identifying, managing and recording risks and issues across the full testing life cycle
  • Defining and maintaining the testing strategy and various test plans. This should cover both automation and manual testing
  • Review software requirements, product backlog, epics and sprint backlogs and develop test plans, test strategies and acceptance criteria for various testing phases
  • Review and validate on needed basis of the Test Cases, Test Scripts, Test Project Work Schedules to meet stated business needs
  • Setup goals for the team and guide the teams to reach the goals.
  • Works collaboratively and proactively with QA Team, Development SCRUM teams and others to design and develop effective automation solutions, troubleshoot issues and resolve bugs.
  • Manage all the testing activities and provide technical support and QA Signoff.
  • Control projects; deliver the projects on time and to the requisite quality standards
  • Organize the interview process for new hire and assist in training of peers and new resources.
  • Manage defects management process and discrepancies for future purpose.
  • Work with all departments to ensure all Quality related Service Level Agreements (SLA) is met.
  • Managing that all testing plans comply with company guidelines, standards and regulations.
  • Create and maintain all the testing documents in sharepoint, ensure meeting the QA standards
  • Provide overall leadership in driving process, managing metrics, and project success.
  • Coordination with releases management teams make sure installs is successful.
  • Perform QA audits to ensure quality standards have been followed.
  • Involved in Test Environment Setup, Build Deployment, Test Planning, Test Schedule Management, Reporting and Resource allocation
  • Determine milestone deliverables, Communicate changes to schedule, Determines impact of schedule changes on quality objectives, Coordinates schedule with dependent groups.
  • Map quality measurements to Customer satisfaction goal .Determine effective quality metrics, Establish quality criteria / release criteria.

Confidential, Plano TX.

Test Manager

  • Successfully manage multiple/simultaneous tasks by continually motivating teams, ensuring project timelines are met
  • Managed multiple priorities in a dynamic, fast-paced environment with little oversight and direction
  • Manage Risk by ensuring that all Audit requirements are met
  • Manage day-to-day activities of offshore/onsite QA teams conducting front end, batch jobs and automation testing of applications used to create, enrich and publish items.
  • Responsible for planning, controlling, estimating, monitoring and reporting of all test activities during all project phases
  • Works collaboratively and proactively with QA Team, Development SCRUM teams and others to design and develop effective automation solutions, troubleshoot issues and resolve bugs.
  • Managed testing of the Hogan upgrades project which is has than 400+ components were changed as part of this project
  • Ensure partnership with Development teams to capture and reuse automated scripts during DIT
  • Manage all the testing activities and provide technical support and QA Signoff.
  • Control projects; deliver the projects on time and to the requisite quality standards
  • Presented customer-centered QA road show explaining the role of Quality Assurance, defect management process and support the UAT.
  • Oversee the development and execution of test plans and assist with managing resource allocation
  • Organize the interview process for new hire and assist in training of peers and new resources.
  • Organize the triage meetings and coordinate with multiple teams to resolve the issues.
  • Working closely with the business customers and tech teams to develop and analyze the requirements and create the test scenarios.
  • Manage defects management process and discrepancies for future purpose.
  • Maintain the accurate test data and assist with refreshing test data to correct any deficiencies
  • Work with all departments to ensure all Quality related Service Level Agreements (SLA) is met.
  • Ensure teams take appropriate actions to mitigate risk and losses by enforcing control activities and quality assurance/control measures.
  • Adept in providing Analytical Support to key business Applications /solutions.
  • Managing that all testing plans comply with company guidelines, standards and regulations.
  • Create and maintain all the testing documents in sharepoint, ensure meeting the QA standards
  • Provide overall leadership in driving process, managing metrics, and project success.
  • Identified opportunities and presented QA topics to relevant stakeholders; ensuring mutual understanding of the role of QA and the value that it provides
  • Coordination with releases management teams make sure installs is successful.
  • Perform QA audits to ensure quality standards have been followed.
  • Involved in Test Environment Setup, Build Deployment, Test Planning, Test Schedule Management, Reporting and Resource allocation
  • Preparation of System Test Strategy, Test Plan and effort estimation.
  • Determine milestone deliverables, Communicate changes to schedule, Determines impact of schedule changes on quality objectives, Coordinates schedule with dependent groups.
  • Map quality measurements to Customer satisfaction goal .Determine effective quality metrics, Establish quality criteria / release criteria.
  • Synchronize schedules, Set expectations and establish service level agreements (SLA), Escalate issues with internal tools.

Confidential

QA Manger/ Release coordination

  • DB2 table recall automation process
  • Standalone Stored procedure process
  • IMS database recall automation process
  • Simplification of QA environment build process
  • Participated in the project life cycle, from analysis to production implementation, with emphasis on data analysis, system testing, and auditable documentation of results.
  • Led the QA Team in developing test strategies and plans bases on analysis of requirements and design documents.
  • Communicated vision, plans, status, issues and activities to all levels, from individual contributors up to senior management.
  • Manage and oversight all QA/UAT environments, coordinate release schedule with release team.
  • Plan, develop, and implement the research of new or improved testing methods, processes, tools, and systems.
  • Analyze software defects; conduct weekly bug triage meetings with development and product management
  • Manage the triage meetings and organize the scrum meetings to resolve the issues.
  • Developed collaborative relationships with both the CP&A, Application Development, Release Management and QA teams to drive project success.
  • Identified enterprise dependent project timelines and integrate multiple project installation plans into one to save outages for business operations.
  • Managed the managed outsource with vendor partner.
  • Leads various system environment set ups and support of those Environments.
  • Demonstrated experience with business, Technical and vendor partner communications to a worldwide audience.
  • Prepared test environments and performed data refresh activities and IMS db setup’s.
  • Actively support the production installs.
  • Maintained employees time records, work assignments, vacations, sick pay and advanced leave plan.

Confidential, Cedar Rapids, IA

Sr. QA Lead

  • Total Test management for the Project and tracking activities to completion and managing Issues and Risk that occur during the Pre and Post Upgrade testing.
  • Developing and maintaining test methodology.
  • Defining test strategies for projects
  • Coordinating the work of test teams and monitoring their performance.
  • Following up any outstanding open test risks / issues.
  • Managing the gathering of results.
  • Compiling test metrics for management.
  • Reporting to senior managers on progress and issues.
  • Identify test approaches that optimize the delivery schedule.
  • Planning and estimating.
  • Arranging team meetings and workshops.
  • Advising clients on Testing best practice.
  • Manage the triage calls and resolve the road blocks.

Confidential, Bloomington, IL

Project Lead/QA Support

  • Responsible for delivering the numerous projects in life insurance applications which is developed in JAVA, J2EE and .net, servlet, JSP, JavaScript HTML and XML
  • Monitoring the progress of the projects, directing the team associates, and supervising the professionals working on offshore projects in a suitable manner
  • Rescuing the elements and performing the code assessments including the release notices.
  • Manage the triage calls and work with multiple teams to resolve the issues.
  • Manage close coordination between Onsite and Offsite teams for ensuring seamless delivery of the project as per scheduled timelines.
  • Implemented Java and J2EE Design patterns like Business Delegate and Data Transfer Object (DTO), Data Access Object and Service Locator.
  • Analyzed the requirements and wrote Technical Design document for Billing system
  • Designed class diagrams, sequence diagrams and high level technical documents.
  • Involved in documentation, review, analysis and fixed post production issues.
  • Maintained the Production, UAT and the Test environments.
  • Coordinate on bug fixing and enhancements on change requests.
  • High level design of a data transformation service required to construct marketing reports.
  • Design of XML data formats for SOAP based communication between various services in the system.
  • Worked in Agile project methodology and delivering the accepted functionality in each sprint.
  • Manage the multiple applications with a team of 4 people.

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