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Global Change Manager Resume

SUMMARY:

  • Senior Release Manager / Engineer and Systems Services Support Analyst, having extensive experience in analyzing, recommending and implementing process and technical solutions in the environment / release management space, including defect capture strategy and identifying release gate criteria for each stage of the SDLC (Requirements, HLD, SIT, etc). I have Strong working knowledge of project management, release implementation, building and leading implementation teams, and optimization / transformation of operating environments.
  • Strong leadership experience in defining implementation plans, facilitating requirements, and engagement with key IT stakeholders.
  • Detailed Environment Support Analyst
  • Detailed knowledge of Release management process and implementation experience of code releases
  • Strong working knowledge of Project Management and SDLC
  • Extensive Experience as Release Engineer for Mainframe code migration. Experience with Change Management protocol and Risk evaluation.
  • Currently managing / maintaining 19 test level environments / regions for Integration, Acceptance and Staging Testing
  • Experience liaison between development, business and senior management
  • Good working experience with Environment configuration
  • Experience with Change Management tools such as Pace (HP product) Service Center in stall tool for Automation. And PPMC (Portfolio Project Management) work request tool SME for all Mainframe Applications and problem resolution.
  • Experienced with problem resolution within the mainframe Environments /Regions.
  • Have worked with large development teams and versioning of mainframe code bases. Detail oriented. Experienced Change manager
  • Established processes and procedures around release management tasks, including baseline creation, automated builds and software development processes
  • Highly motivated and result oriented individual with excellent interpersonal, communication and presentation skills.
  • Experience with mainframe batch cycle run as well as Control - M. Good working knowledge in system analysis and design using tools such as Microsoft Office Suite and Brio reporting.
  • Good working knowledge of developing test for the TRA phase of release
  • Good working knowledge of CICS, Batch, Oracle and db2 and Environments/Regions and code. Expertise in CA-Endevor developing COBOL processors.

TECHNICAL SKILLS:

Frame works CA: ENDEVOR environment/region creation for test, IBM Rumba and TSO, CICS, MVS

Programming Languages: Cobol, JCL, Ftp protocol, ucc7, acntl and vcntl eztrieve

Databases & Database Technologies: SQL Server database and DB2 database some Oracle

Reporting Tools & Document Services: BRIO, Info Tech, and Crystal reporting

Third Party Tools: Pace, Service Center, Clearcase (exposed to fundamentals) and PPMC

Version Controls: CA ENDEVOR Versioning

Methodologies: FSDM/SDLC

PROFESSIONAL EXPERIENCE:

Global Change Manager

Confidential

Responsibilities:

  • Support the BU’s and development for all change regarding JH servers and Mainframe
  • Maintain all work queues via IBM ism and JH work queue SM7 (HP tool.
  • Support the Hp tools for PPM (project, portfolio management tool)
  • Review and address all Change Approval Board concerns and questions.
  • Support Clear case updates and issue (limited to secondary roll)
  • Provide 24/7 support for Change
  • Support IBM resources in Canada. Argentina, India, US and limited China
  • Report all system outages and test results for system upgrades
  • Work with CMDB ((Configuration Management Database)
  • Work with Problem Management on all Severity issues.
  • Coordinate install and maintenance window with all groups
  • Approval all change activities that affect John Hancock platforms

Consultant, SME

Confidential, Houston, Texas

Responsibilities:

  • Develop release documentation
  • Provide guidance on roles and responsibilities
  • Define the Release/ Environment process
  • Produce all release templates, checklist, and questionnaires for each level of the release process
  • Make recommendation for the Enterprise wide and Release management roles
  • Produce the Implementation plan for the new move to production process
  • Manage all deliverables for the project
  • Advise on the best practices for Release Management and ITIL
  • Design new enhancement to the HP Mercury tool PPM
  • Develop the 3 phase approach for releasing the new process
  • Meet stakeholders and get requirements
  • Work independently to deliver all deliverables
  • Provide gap analyst for process improvements

Confidential

Release Manager

Responsibilities:

  • Develop release calendar between all plans for BCBSMA
  • Develop release calendar for the ICD-10 plan for NASCO and BCBSMA
  • Define the Release/ Environment process
  • Work with multiple external venders such as IBM, Nasco and Cognizant developers
  • Produce CCB meeting and templates
  • Make recommendation for the Enterprise wide and Release management roles
  • Manage all team activities as well as new hires to the new process.

Confidential

Sr. Release Manager/Engineer/Sr Systems Services Support Analyst

  • Endeavor Administrator: responsible for the maintenance and creation of new processors.
  • Provide open line of communication between the developer, product support and the FESCO customer base.
  • Provide detailed information on change management process.
  • Regulate the FSDM process for project release.
  • Approve all install tickets for code migration to production.
  • Maintaining 19 test level environments/regions for integration, acceptance, and staging.
  • Install all CA-ENDEVOR upgrade from our vendor of the tools.
  • Provide On call support of the production region during the release process for problem resolution.

SCM Manager

  • Responsible for the staging of all code into the production environment.
  • Supported and provided resolution of any code move issues.
  • Primary for all mainframe moves as well as support release management with code inventories reporting.
  • Support release management with release planning and provide valuable input.
  • SCM liaison to the Fire-call and negotiate schedule installs time frames. Provides documentation (inventories and invoices of code), pace ticket set up and provide viable install dates for code movement.
  • Liaison for Impact Database (report total based in Brio) to develop opportunities to improve the tool and strengthen the move process.
  • Document the release process and to advise on areas of concern and improvement
  • Developed and executed the archiving process to better service the development groups.
  • Service the business groups to help test new client feeds and FTP’s
  • Develop and maintain new client Logo’s for statements and confirms
  • Managed the report for usage of the production ID daily.
  • Produce and maintain all metric for mainframe install.
  • Maintain all pace tickets for development and production for code migration to production.
  • Enforce all SLA and good practice process for code development and migration.

Confidential

SCM Manager - Environnent Services

  • Managed the modification of INFOTEC for all test regions and co-coordinated with Dallas all required setup and first run of all the INFOPAC jobs to the test INFOTEC region. This project allowed the Systems group to save time and money with a faster turn-around time in verification and storage of crucial reports and cycle information.
  • Administrator of the INFOTEC tool: Responsible for creation of new reports and maintenance of the tool.
  • Chaired the retrofit committee to develop the process to eliminate/reduce re-work for development.
  • Endeavor Administrator: Responsible for the maintenance and creation of new processors. Provided information and ideas for the revamping of the Endevor profiles for test, development and environment teams.
  • SCM Manager: Responsible for the staging of all code into the production environment. Supported and provided resolution of any code move issues for Hotlist, M-item and Releases. Primary for all mainframe moves as well as support release management with code inventories reporting.
  • Provide front line support to the environment group by taking on email support and trouble shooting issues.
  • Developed all the SLA’s for SCM process and the SCM baselines.
  • Managed the project of converting all test regions to Control-M and built the process and trained the environment team in its use. This project allowed the environment team to go from 30 test cycles a month to over 100 cycles, with the same staffing level saving money and time.
  • Developed the Madu810 multi-batch process. This process gave control to the test group to run crucial multi-batches any time they needed without having to ask the environment team to manually process the request. This Madu810 process was the model for more test automation change which help test to be more independent.
  • Support release management with some release planning and provide valuable input.
  • SCM liaison to the change team and maintenance teams process. Provides documentation (inventories and invoices of code), pace ticket set up and provide viable install dates for code movement.
  • Headed the TRA phase of testing and installation planning. Due to the amount of automation and the development of the SCM process, the TRA phase was eliminated, saving money and time by giving back one full week of test time to the release process.
  • Liaison for Inform to develop opportunities to improve the tool and strengthen the move process.
  • Part of 24/7 on-call support group.

Production Support

  • TRA/Tester owned the final phase of release process and tested code base before it installed in to production. Responsible for code inventories and movement into the TRA region and for the movement into the production environment.
  • PSR set up - Responsible for PSR events that would run in production to correct production files.
  • Miscellaneous development for the FWP process I created wire room JCL and process to allow hour transitions of file to Wire Room 2000.

Environment: Services

  • Schedule and run batch cycles for all test environments.
  • Maintenance and solving problems with in the batch cycles.
  • Co-ordinate code movement and perform OpDoc changes.
  • Produce all required reports for test groups.

Confidential

  • Manager of all food cost, purchasing and inventory control.
  • Manage a staff of 50 employees’ which included cooks, waitresses, banquet staff, dish washers and bartenders.
  • Responsible for customer satisfaction and employee moral.
  • Manage all banquet activity in regard to planning and booking of all types of requests.
  • Manage dining room of 250 and banquet facilities for up to 500.

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