SUMMARY
Fifteen plus years experience in project management, migration/integration management, business process improvement. Nine years experience in project management, and process quality improvement. Major strength is successfully gaining cooperation and buy-in in matrixed organizations to accomplish project initiatives. MBA Marketing. PMP certification. Received formal customer awards for excellence in On-Time Delivery, High Quality Delivered Product.

SKILLS
Project Management, SEI CMM (SW), ANSI EDI,
Technical Training/Documentation, Planview, RosettaNet,
Change Management, SharePoint, Diverse Technical Industries,
Marketing, Business Analysis, Migrations/Integrations,
Business Process Improvement, Methodologies Integration,
Supply Chain Logistics, PMP and Prince2 Certifications


PROFESSIONAL EXPERIENCE

Confidential, IT Project Manager 4/2008 – 3/2010
Enterprise Business Integration/EDI/Provider Services

• Managed the $2.2 M EBI initiative to deploy Pennsylvania Medicaid new business expansion consisting of the following components to be implemented on a new platform:
• Inbound and outbound Electronic claim transactions for existing 837 Trading Partners
• Incorporate professional and institutional claim processing capability; this includes HIPAA validation, standard Coventry claims routing, eligibility checking, up-front rejection, member matching logic, provider matching logic, referral matching logic and data content
• Set up of trading partners include Emdeon and Standard keying vendors
• Outbound Electronic Remittance Advice transactions (835) via standard Emdeon process
• Real Time Transactions for HIPAA Compliance and Emdeon Office functionality
• Claim status inquiry and response (276/277)
• Eligibility Inquiry and Response (270/271)
• Physician directory
• Claim Financial Inquiry
• Authorizations (278)
• Encounter data submission to State Medicaid in an 837 format and receipt of state response files including 997 and 277U
• Maternity claim submission process including 835 inbound
• Electronic Funds Transfer
• Managed Business Partner requirements gathering and project schedule expectations
• Managed the Encounters Workgroup for the overall Medicaid program.
• Managed the implementation of new Medicare business project in 6 states and simultaneously for a separate Medicare project for established health plan in another state.
• Participated as SME in project management in a Coventry training program for employees preparing for PMP certification.

Confidential, IT Project Manager (Contract) 10/2007 – 12/2007
DHL Global Forwarding

• $1.4 M global project to migrate logistics trading partners from legacy EDI translators to one robust translation environment over a 3 year period. The North America phase budget is $100K with a timeline of 6 months and a target date of 31 December resulting in the migration of 127 EDI messages and 3 legacy translators.
• Customer Integration Manager for 12 customer messages on 2 legacy translators to the GXS translator.
• Gained customer cooperation and managed all communication with the customer during the migration process.
• Coordinated planning session with DHL Business contact, Customer Business contact, DHL IT and Customer IT resource.
• Organized UAT activities with the customer and approved final UAT.

Confidential, IT Project Manager (Contract) 01/2007 – 04/2007

• Project Manager in Customer and Business Management organization managing multiple global customer-facing B2B projects with diverse multicultural project team.
• All projects involved planning around internal infrastructure systems integration and migration from legacy systems and WebSphere, BEA Logic to SAP R/3.
• Within 2 weeks of hire date, Project Manager for development and implementation of a customer-facing EDI WIP and events feed (XML and FTP to VAN) project for major chip manufacturing company. Project implemented on schedule.
• Business process improvements included streamlining the SDLC process used by business project mangers. Successfully reduced the number of documents required and approval signatures required by 60% in 2 months, reducing the overall effort and decreasing time to gain approval for project documentation.
• As PMI certification champion, developed on-site training proposal for 15 project managers in the Integrated Customer Services organization for North America. The training plan included educational options based upon learning styles of the diverse group.
• Developed a separate training proposal for PMI certification for 10 team members in Asia and Europe based on the learning styles criteria.

Confidential, IT Project Manager (Contract) 07/2006 - 10/2006

• Project Manager responsible in mobile devices domain for North America and Latin America portfolio of projects for addition of B2B managed inventory and direct to retail automated business solutions for multiple retailers.
• For Latin America, all data feeds used EDI format XML, FTP. North America B2B connectivity was accomplished using standard RosettaNet PIPS 3B2 (ASN), 7B1 (Order Management).
• Major contributor in the development and documentation of an internal business process to standardize new customer on-boarding.

Confidential, IT Project Manager (Contract) 05/2006 – 07/2006

• Phase II Project Manager in Technologies domain for passenger revenue accounting project involving reporting and validation of all passenger revenue accounting systems for the East and West entities involved in merger of America West Airlines and US Airways.

Confidential, IT Project Manager 09/2003 – 05/2006

• Project Manager in Transportation domain for 3 projects involving customs brokerage services improving business process for managing denied parties identification and predeparture hold, development of brokerage interface for 3rd party.
• Project Manager for 3 projects of a major financial systems integration. Included mainframe and distributed systems applications integration for customer rebates, invoice quality.
• Project Manager for the Digital Selling Guide for Sales and Marketing. Developed by 3rd party vendor, procured hardware, liaised between domestic business, vendor and DHL development. On time delivery.
• Project Manager of the global project Network Proactive Tracking Services (NPTS v2.5.1) in the Customer Service Applications Global Center of Competency. Liaised between Europe business partner, Cyberjaya development leads, and DHL support.
• Compiled a single, comprehensive master schedule that enabled visibility across domains, projects and regions enabling stakeholders to view the impact of decisions across projects.
• Instituted the weekly Change Review Board to facilitate change scheduling across global and regional departments to maintain uninterrupted functionality of AMIS systems and applications.
• Project Manager for migration/integration of change management processes and procedures from Airborne Freight (Seattle) to DHL Americas Information Systems (Scottsdale)
• Managed acquisition of DHL domain access for Seattle employees, deployment of the Citrix environment in Seattle in limited scope, deployment of HP ServiceDesk for Change Management and Production Control in Seattle in limited scope.
• Project Manager for Vulnerable Systems Power Supplies project. Required addition of redundant power supply to 18 production servers and 30 development servers in the DHL AMIS Data Center. Planned, scheduled, and coordinated successfully in 6 weeks with no unscheduled system outages.
• Conducted Request for Change Lifecycle training for international and domestic management and peers.
• Analyzed and managed the RFC lifecycle for AMIS Operations, all PMO activities, CVG and ILN hub Migrations to assure that scheduled moves to production systems did not conflict.
• Developed the AMIS Change Management Analysts Handbook for training future new hires.
• Administration of the Change Management Configuration Item Database.
• Partnered with other business groups to improve the content and quality of the CMDB.
• Provided analysis, consulting and training on projects related to Performance Excellence and Quality Assurance, and CMMI.
• Acted as liaison to international management in country via telephone and email.

Confidential, Training Manager 04/2002 – 04/2003

• Developed and instituted the training department for customer training.
• Designed curriculum and documentation for external and internal training.
• Conducted web training.
• Conducted process improvement for training.
• Designed in-house training facility.

Confidential, IT Project Management 03/1998 – 03/2001
Confidential,– 2000 - 2001
Confidential,1998 – 2000

• Instituted and managed the project change management processes and procedures and change board. Documented process was adopted by the program level management.
• Instituted and managed SAP training program training 75% of the team in 12 SAP classes at a significant cost savings to the program.
• Provided business process analysis, consulting and training on projects related to Performance Excellence and Quality Assurance.
• Coordinated SEI classes training 95% of the project team in processes and procedures.
• Drove process improvement to lead supply chain operations IT from SEI Level 2 to Level 3.
• Investigated company\'s future plan to migrate to SEI Level 4
• Became familiar with Six Sigma principles.
• Conducted self-audits for compliance to SEI standards and implemented best practices, technologies, tools and measurements that supported key business initiatives and raised the process maturity level of the organization.
• Performed project planning, scheduling and tracking; defined risk management processes and project documentation.
• Drove continuous improvement of project processes and deliverables via IT Core Process Reengineering.
• Assured the project deliverables and work products adhered to organizational procedures and standards and acted as client advocate in assuring requirements are met.
• Facilitated process reuse through collaboration.
• Served on Methodologies Change Board, Configuration Management Tool change board.

Confidential, Consultant Processes and Procedures 04/1996 – 03/1998

• Developed and implemented IS9000-compliant site Preventive Maintenance Program.
• Supervised two PM Processors in processing and distribution of preventive maintenance work orders.
• Maximo Database administration.
• Researched and wrote ISO-compliant preventive maintenance procedures for mechanical systems and water treatment systems.

Confidential, Manager, Systems Documentation 1995 - 1996

• Developed and implemented IS9000-compliant operations and maintenance manuals for custom burn-in equipment.
• Developed and implemented document management system incorporated into the hardware tracking system database.

Confidential, Consultant, Processes and Procedures 1992 - 1995

• Researched and wrote fabrication specifications, operation and maintenance manuals for helicopter armament and electrical maintenance training simulators.
• Produced the training development and management plan.
• Performed quality assurance for training materials to ensure compliance with government regulations and military standards.

Confidential, Consultant, Processes and Procedures 1991 - 1992

• Researched and wrote factory floor operations procedure specifications for start up department.
• Researched and wrote materials planning training manual.
• Researched and wrote system specifications, operation and maintenance manuals, data characterization for lead frame loader and crusher equipment.

Education
Master of Business Administration