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Program Manager Resume

Atlanta, GA

SUMMARY:

  • A results - oriented senior manager seeking Program or Project Management opportunities with long-term growth potential.
  • Fifteen years of experience in all phases of project management lifecycle.
  • Vast knowledge managing the Initiation, Planning, Executing, Controlling and Closing phases to include resource allocation, technical design specification, development, testing and implementation.
  • Skilled as consultant in analyzing existing project management strategies, methodologies and technology in order to improve productivity in an effort to exceed client expectations.
  • Possess strong communication skills, marketing analysis and quality auditing with particular expertise in organizational operations, information systems and account management.

APPLICATIONS:

Symbol Technology PDT 3100 scanners, Apex II scanners, DHS Total Recall records management systems, O’Neil Operations and Administration records management systems, Nextel telecommunication devices, Windows NT, Access, Excel, MS Project, Word, Visio, Crystal Reports, Adobe Acrobat, Outlook, Power Point, Paint, Front Page, Lotus Notes, HTML, WS FTP, Oracle File, Remedy, (Niku) Clarity, PCM Web, Discovery, SharePoint, Quick Base Primavera, Clarity, Rally, Service Now and Ecosys.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, Ga

Program Manager

Responsibilities:

  • Serve as work-stream lead within Global Technology (GT) to convert over 5,100 properties onto the Guest Reservation System (GRS) from the legacy platform. Work under the guidance of the corporate Program Management Office (PMO) and GT PMO teams. Organize and plan large-scale program activities of over 35 active projects with an annual core budget of $36M. Interface with our business partners and third party technology vendors utilizing Waterfall and Agile methodologies.
  • Assist in leading effort of teams of over 30 resources implementing program management processes, change management and security compliance across multiple initiatives. Work directly with senior leadership in facilitating planning, development, testing and deployment activities against competing demands for resources. Lead weekly steering committee team meetings and provide formal project status reports to senior leadership.

Confidential, Atlanta, GA

Vice President/Project Manager IV/Program Manager

Responsibilities:

  • Interacted directly with external vendors that specialize in niche product markets associated with imaging and indexing stored electronic documents. Interface with external partners in contract negotiations, Statement of Work (SOW), invoice management and performance evaluations. Worked with over 10 internal application leads which actively managed development, testing and implementation of vendor code enhancements.
  • Drove work with over 15 project management professionals within the Enterprise Delivery Services team following Confidential ’s Program Management Office (PMO) governance. Indirectly managed over 30 resources along with project financials utilizing corporate approved tracking software programs.

Confidential, Norcross, GA

Sr. Project Manager

Responsibilities:

  • Lead multifaceted projects and cross functional teams supporting Confidential ’s online bill payment applications. Program annual budget for supporting client applications was $220M. Led monthly and quarterly deployments with offshore and onshore resources. Served on internal corporate project management team to monitor Payment Card Industry (PCI) testing compliance with industry standards.
  • Serve as project team leader in mentoring new project management associates on following best practices and company software development lifecycle processes. Work with resource managers to coordinate training sessions to improve team coordination and internal communications.

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

  • Managed build-out of multiple warehouse infrastructure facilities dealing with remote image capture capacity and bank processing. Utilize combination of best practices in project management and 6 Sigma life cycles to upgrade software and establish expanded production instances.
  • Provided project support in managing toll gate deliverables, budgets, project plans, staffing matrix and control room operations. Update senior management with monthly presentations related to project risks & dependencies, financial variances and stakeholder analysis. Facilitate weekly team meetings and work directly with technical development managers, business stakeholders and testing coordinators.
  • Complied with project management office’s written and verbal reporting requirements to include toll gate reviews, Go/No Go decision meetings, document repository updates and project testing approval committee sessions.

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

  • Lead complex projects and cross functional teams within diverse organizational structures. Utilizing expertise and knowledge of project life cycles, methodologies, tools and techniques, successfully plan, implement (integrate), release and closeout sponsoring business unit initiatives.
  • Contributed to development of department capabilities through the support of department objectives (internal goals) and initiatives, leading business owners to successful project implementation.
  • Provided organizational project support through feasibility recommendations, facilitation of the identification and documentation of business requirements, development of risk analysis and mitigation strategies, communication plans, project plans, budgets and full life-cycle project integration (implementations).
  • Developed ongoing relationship with internal and external customers - keeping them engaged in the outcomes. Managed, contributed and ensured projects are completed on schedule and within budget. Drive for and assume responsibility for delivering the highest quality work product regardless of obstacles.

Confidential, Atlanta, GA

Operations Manager

Responsibilities:

  • Supervised the operations of a records center and data warehouse storage facility on a 24/7 basis.
  • Developed project plans and executed approved scope modifications to enhance client engagement opportunities, standardize operational procedures and create additional management reporting metrics.
  • Direct all aspects of operations, including P&L responsibilities, vendor management, training, quality control, safety management, fleet maintenance. Supervised customer service, fleet and warehouse personnel.

Confidential, Atlanta, GA

Sr. Project Manager

Responsibilities:

  • Served as client engagement manager for software application development and marketing components.
  • Supervised five software developers, instructional designers and system analysts on more than 30 development projects containing 400+ hours with specified deliverables.
  • Developed detailed project plans, gathered feature enhancement requirements from external customers, developed scope work details, user specification and guides, performed application performance reports, user acceptance test plans and administered issues log.

Confidential, Atlanta, GA

Information Technology Project Manager

Responsibilities:

  • Provided direction for Year 2000 operations and responsible for overall project management, vendor compliance certification, business continuity and contingency planning, and system testing with a program budget of $4.4M.
  • Directly supervised 12-15 project managers, testers, technical writers and consultants at multiple locations in Atlanta, Chicago and Charlotte entailing multiple projects over 400 hours.
  • Established / staffed project team while providing directives for status assessment meetings with senior management.
  • Coordinated the implementation and development of integrated detail project plans while maintaining the project lifecycle of systems testing activities; analyzed and resolved technical issues, conducted inventory analysis and led status meetings with operations and information technology divisions.
  • Supervised vendor management services of over 150 third party organizations in the development of test scripts, plans, and implementation of interface testing requirements.
  • Provided guidance for off-shore C++, VB and Informix code review and issues resolution in conformance of industry standards. Supervised five developers, two project managers and 12 quality assurance testers. All phases of the program were completed on time and within budget constraints.

Confidential, Atlanta, Georgia

Resource Development Specialist

Responsibilities:

  • Created Agency-wide project management process improving administrative efficiency, enhancing the Agency’s image to federal authorities, and reducing administrative review and approval time.
  • Developed / conducted project management computer training for Resident Initiatives. Yielded a 75% improvement in project review productivity and averted potential loss of $4.6M in allocated project funds.

Confidential, Ft. Lauderdale, Florida

Housing Coordinator

Responsibilities:

  • Negotiated professional services and construction contracts while energizing and implementing the Agency’s $3M in housing initiatives, averting potential loss of $600,000 in approved affordable housing funds.
  • Participated in contract negotiations with housing developers, non-profits, municipalities, health insurance carriers and financial institutions to provide policy recommendations regarding professional services.
  • Completed doctoral courses in organizational development at Florida Atlantic University.

Confidential, West Palm Beach, Florida

Community Development Specialist

Responsibilities:

  • Developed and implemented successful proposals aimed at providing support services for county residents with AIDS, resulting in $1.3M in resource assistance.
  • Conducted financial analysis regarding the department’s revenues and corrected all discrepancies, resulting in a successful “in compliance” HUD audit.

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