SUMMARY:

• Senior Software Professional with over 12 years of experience with emphasis on Business Analysis, Business Development, Process Redesign/ Business Process Analysis, Requirements Gathering, Gap Analysis, Solution Design planning and Project Management.
• Expertise in defining scope of projects based on Business Requirements including documentation of constraints, assumptions, business impact and risks involved
• Critically analyzes and evaluates information gathered from multiple sources, including Business Requirements, and works with Technical team to develop functional specifications and system design specifications
• Specialize in conducting personal interviews and workshops for the client SME’s to gather business requirements from Stake holders and come up with feasibility analysis
• Worked as PM with the multiple project deliverables from Initiation phase to the Project Closure stage with different set of stakeholder for each project

TECHNICAL SKILLS:

Business Analysis: Gap analysis, Risk analysis, Requirement analysis, Use case development, As - Is and To-Be process maps

Project management: Projects manage from project initiation to roll out. Good stakeholder management, cross - functional and global team management skills.

Communication skills: Communication with customers, internal stakeholders, and maintain ongoing relationships, address customer inquiries, work with technical teams, vendors and stakeholders at different levels and serve as representative and liaison.

PROFESSIONAL EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Provide Licensing operations support for Confidential ’s Security Enterprise License customers.
• Interacting with the customer to trouble shoot customer issues.
• Gathering requirements to enhance customer facing portal
• Generating licenses for the customer.
• Define process improvement measures to track and improve overall customer satisfaction as it relates to ELA licensing processes Internal Coordination
• Interact and collaborate with various internal Confidential operational teams, ELA core team and various fulfillment functional teams
• Able to execute operational processes to deliver the licensing operations coordination function for the ELA program, while meeting customer expectations
• Working closely with Confidential booking agent to book ELA orders on an urgent basis (It involved some weekend/evening follow ups especially during month end and quarter end)

Confidential

Sr Principal IT Business Analyst/Project Manager

Responsibilities:

• Responsible for creating project plan.
• Responsible for managing cross functional team and getting status from the team.
• Conducting weekly status meeting.
• Worked with multiple stakeholders from multiple business units - Senior Directors, Directors and CTO level executives and updating the status of the project.
• Conduct meetings, mediate conflict and issue resolutions across multiple stakeholders
• Lead, manage, report, update, & track project scope, timelines, risks, issues & resource allocation including program initiation activities such as initial resourcing, setup & project kick-off

Business Analyst

Responsibilities:

• Provided all artifacts relating to the project including Scope, BRD, Use cases, Mock Ups & Diagrams.
• Created numerous mock ups using Visio, Photoshop, Excel and InfoPath.
• Kept detailed description of requirements and change requests as the project was highly fluid in nature. As a bonus for being a small size tech team we were able to implement big change requests with relative ease.
• Conducted Requirements Workshops to gather requirements, understand business process and create Business requirement document. (BRD)
• Conduct meetings, mediate conflict and issue resolutions across multiple stakeholders
• Perform Risk Analysis, Impact Analysis, Gap Analysis and create BRD ( Business requirement Documents)
• Prepare project plan, track the tasks and issues, worked with the offshore dev team and send status updates to team members and management

Confidential

Project Manager/Business analyst

Responsibilities:

• Responsible for initiating, leading, coordinating and participating in reviews; revisions; changes; enhancements; testing; and relevant documentation.
• Ensure development objectives are accomplished; user testing is performed; and member/business notification/s is/are prepared in a timely fashion with super quality.
• Participated in the review of business and functional documents.
• Ensure timely and accurate communication with project staff throughout the complete life cycle of the project and/or incident resolution.
• Document and coordinate changes and enhancements of multiple products and services.
• Prepare and/or present documentation of business/technical presentations.
• Provide technical support for the member(s)/business to ensure adherence to requirements.
• Authored design documentations: traceability matrices (RTM), functional specs and complex process and data flow diagrams using VISIO.

Confidential,Sunnyvale, CA

Project Manager/ Business Analyst

Responsibilities:

• Drove project from kickoff to final rollout. Created schedule with inputs from core project team; conducted weekly status meetings, tracked project tasks, issues & risks regularly.
• Prepare project plan, track the tasks and issues, worked with the offshore dev team and send status updates to team members and management
• Follow project change request procedure and log all requirements changes.
• Coordinated unit testing, system and integration testing with client’s testing team and offshore team.
• Worked as single point contact between client and offshore team and responsible for managing offshore development team and project deliveries.

Confidential, Mountain View, CA

Sr. Business Analyst

Responsibilities:

• Developed project scope, business requirements, project plans. Performed fit/gap analysis, data analysis and document business process and work flow.
• Participates in cross-functional task forces to identify and document functional requirements, workflow, information sources and distribution paths, and system specifications. Evaluates existing application products. Perform JAD session for requirements and designing purpose. Organize and facilitate meetings.
• Perform User acceptance testing (UAT) and develop test case for end-user testing. Analyze business process and workflow.

Confidential, San Ramon, CA

Sr Business Analyst

Responsibilities:

• Gathered requirements using questionnaires, surveys and workshops
• Created workflow diagram to understand the flow of the process.
• Performed extensive requirement analysis including data analysis and gap analysis
• Designed and developed project document template based on SDLC methodology
• Developed business requirement specification documents, technical specification document as well as high-level project plan
• Comprehensively work with requirement gathering for Enterprise reporting system using Requisite Pro
• Utilized a variety of reporting tools such as SQL and ACCESS for querying underlying database tables and resolve data issues
• Wrote test cases and track the bugs using Mercury Quality Center

Confidential

Business Analyst

The project required to develop an online system for a placement consultancy where candidates acquiring for job can fill an online form through internet. All the information of the candidates will be stored in the database and will be matched with the job opening.