Program Manager Resume
OBJECTIVE:
Seeking a challenging position as a Senior Consultant to work with a dynamic team and bring value to the client.
PROFESSIONAL EXPERIENCE:
- 14+ years of sound IT experience in development and maintenance of legacy systems.
- Managed multiple projects and ensured end to end delivery from both Onsite and Offshore.
- Experience in executing projects using Agile Framework and Robotics Process Automation
- Experience in handling the geographically dispersed teams
- Involved end to end in project planning, work breakdown and resource allocation for Onsite and Offshore Teams.
- Well versed in execution of the solution at various stages of Software Development and testing lifecycle. Involved in Requirement Gathering, Preparing Functional Specifications, Technical Specifications, Unit Testing and Cutover activities
- Experience with developing, communicating and campaigning business plans for new initiatives.
- Managed multiple projects and ensured end to end delivery, involved in project planning, work breakdown and resource allocation both for onsite and offshore teams.
- Strategic team player with strong client facing capability and leadership qualities and a top performer.
- Experience on all Projects Life Cycle phases and have handled various roles in software projects including Architect, Systems Analyst, Subject Matter Expert, Team Leader, Analyst Programmer, and Defect Prevention Representative, Database Administrator, Co - ordinator and have handled various roles in software projects including Systems Analyst, Subject Matter Expert, Project Manager. Involved in Requirement Gathering, Preparing Functional Specifications, Technical Specifications.
- Flexible, adaptable to new technologies, grasp things faster and provide better solutions to requirements and take complete ownership of tasks assigned on time and with quality results. My strong work ethic, attention to detail, focus on quality, positive attitude, and can-do approach to work assignments were much appreciated by all the clients I have worked with so far.
TECHNICAL SKILLS:
Languages & Tools: Java, J2EE
Databases: Oracle 9, 10g, SQL Server, DB2
Operating Systems: Windows.
Job Functions: Requirements gathering, Estimation, Analysis, DesignCoding, Testing, Documentation, MaintenanceApplication Support, and Project Management.
Others: Project Management including Agile Delivery Management
PROFESSIONAL EXPERIENCE:
Confidential
Platform: SAP, WinAuto, VB, Macros
BI Tools: MS Excel, Cloud Trade, Rapid
Program Manager
Responsibilities:
- Program manager, responsible for standing up project plans with delivery project managers and lead 25 plus desktop automation solutions to completion.
- Week to week activities include driving governance with project managers, overseeing budget, taking the lead to remove roadblocks for project managers and developers, and ensuring compliance with Confidential governance requirements.
- For RPA solutions, responsible for leading and ensuring stakeholders in AG, EM, AP Geos are following the RPA methodology on RPA solutions such as Blue Prism to assess, define, design, develop, test, and deploy solutions.
- Manage three engagement managers across the three Geos on 10 plus Blue Prism use cases in PTP, RTR, and OTC.
- On a weekly basis, the program manager coordinates the leadership team consisting of Directors, VPs, DPEs, and delivery transformation leads from the CPS Automation team and Confidential F&A Delivery team for steering committee calls to report out on outlook progress, raise risks and roadblocks in the automation program at Confidential, and discuss how to mitigate them.
- Lastly, enable the executive team by providing thought leadership for developing collateral and or input to proposals for the client in the respective Geos. Overall automation FTE savings target for 2017 coming to about 33 FTE savings with additional projects in the roadmap coming in 2018 for an estimated 30 plus FTE savings across from capture solutions, RPA, and desktop automation.
- Focus areas included business analysis, data modeling, gap analysis, tool fitment analysis, Sales Business Intelligence and production support
Platform: SAP, Java
Confidential
Technical Project Manager/ Deputy Delivery Project Executive
Responsibilities:
- Perform project management activities for Impact Solution set. Coordinate the establishment of the project management environment, including reporting tools, monthly reports, and governance/communication protocols.
- Review project tasks, schedules and resources and make changes/additions as appropriate
- Measure and evaluate progress against Confidential project plans (if applicable) with client project manager
- Establish documentation and procedural standards of deliverables
- Manage enhancement prioritization process
- Monitor resolution of service incidents
- Perform problem management and maintain and communicate escalation procedure
- Track Service Incidents and Service Requests for analysis and reporting
- Maintain project communications through client project manager
- Conduct weekly status meeting with client project manager
- Create and deliver weekly status reports
- Perform monthly forecasting
- Perform Issue/Risk Management
- Adhere to Confidential quality guidelines and implement/follow quality process
- Impact Analysis of the scope
- Issue, Risk tracker
- Build and unit testing
- Delivery of unit tested code to QA team and work with them towards defect resolution
- Delivery of QA tested code to client for user acceptance. Assist Program manager in Resource planning, planning and defining scope. Manage Risks and Issues, Time Estimating, Cost Estimating and Team Leadership.
Platform: Confidential Mainframe, SAP
Confidential
Senior Process Consultant
Responsibilities:
- Project management included project coordination, management of business and client relationships.
- Proactively provided solutions to assure on-time delivery, assured alignment with business interests
- Identify the bottlenecks in current system. Classify them per priority.
- Identify onsite/offshore team and create project plan for all ticket processes.
- Define standards and convention to be followed by the Account Team
- Ensure best practices are implemented and followed.
- Design and Create Cognitive analysis thru AAP tool (Advanced Analytics Platform) to identify pain areas in the Ticketing system.
- Documentation.
Platform: Java, J2EE
Confidential
Project Lead
Responsibilities:
- Gathering user requirements.
- Anchored the core technical team in finalization of high level master design documents and mapping business requirements to technical specifications.
- Identify business and functional requirements, Create Prototypes, Define Process Flows, Data Standards and co-ordinate e2e design and implementation. Manage master data and metadata related standards and processes
- Interacted with business and end users to gather requirements and analyze the same with the development team
- Data Analysis.
- Preparing High level and low-level design documents.
- Worked extensively with the user community and Lead the production support team and worked extensively on various issues during the stabilization period. Lead team/Supported under SLA 1 and 2.
- End to End management of SICS movement to AHE project and conduct daily status meeting with the team
- Identifying Tools.
- Project Planning and Management.
- Delegation, allocation and monitoring of work
- Handling communication with client, status reporting, billing etc
- Technical and Functional point of contact.
- Review of deliverables.
- Co-ordination.
- Documentation.
Software: DB2, Lotus Notes, XML, HTML, JavaScriptClient: Server Resource Management, Confidential US
Project Lead
Responsibilities:
- To work with business to help in prioritization of work and draw requirements for offshore team
- Analyze and convert functional requirements to technical requirements
- Create High level specifications/designs
- Coding
- Testing
- Offshore co-ordination
- To help in the speedy resolution of issues or queries raised by the client or the offshore team
- To help the client manager with planning and delegation of work to offshore. Provide status updates for ongoing tasks
- To provide technical expertise to help resolve technical problems
- Provide subject matter expertise to other project teams
- Review offshore deliverables and ensure quality, compatibility between offshore designed application and customer’s requirement. Resolve technical issues.
- Process improvement initiatives.
- Leading a team of Graduate Hires and Senior developers from Requirements to completion of task.
- Involved in project management activities as a Value Stream Manager for SRM Lean phase2.
- Involved in lean initiatives in SRM project. Performed the role of Lean change agent in Phase1.
Platform: Java, J2EE
Confidential
Team Member
Responsibilities:
- Production Support
- Design and Analysis
- Coding and Testing
- Unit Test Case creation & Documentation
- Defect Prevention Representative
- Mentor other team members
- Define project schedules, goals, deadlines
- Assumed job responsibilities like Defect prevention coordinator, Configuration controller.
- Assisted the new team members about the application, conducted the configuration audit for other project within same account.
Confidential
Project Office Specialist