SUMMARY:

Managerial IT professional with over 16 years of experience supporting enterprise data center operations, IT project management, AD/Exchange migration, capacity planning, data loss prevention, disaster recovery, business continuity, corporate infrastructure, line of business applications, broadcast operations, and DoD Service Operations and Engineering

TECHNICAL SKILLS:

• McAfee HBSS
• Tenable ACAS
• EM7
• Nagios XI
• Splunk Log File Analyzer
• SNMP Informant
• SCCM
• SCOM
• IPSoft
• EMC Celerra/Clariion
• Encase Enterprise Forensics
• CommVault Simpana 8/9
• DataDomain
• VMware 4.x/5.1 - 5/6.x
• Dell servers
• Cisco Ironport
• Cisco UCS Servers
• Microsoft Exchange 2003-2016
• SQL 2005-2016
• Active Directory 2003/2008 R2/2012 R2/2016 R2
• Trend Micro (Scanmail for Exchange/ Officescan)
• Websense Enterprise
• Voltage Securemail Gateway
• DNS
• DHCP
• TCP/IP
• VLAN
• FTP
• Citrix XenApp 4.5-6.5
• ITIL
• IT Project Management
• Veeam
• Veeam ONE
• NetZoomDC
• KBOX
• BigFix
• VBlock
• VDI - Horizon View
• Cisco UCS
• XenDesktop
• RES Workspace
• Air-watch
• Sailpoint
• ServiceNow
• Solarwinds Orion NPM/SAM
• Altiris
• WSUS

PROFESSIONAL EXPERIENCE:

Manager

Confidential, Chantilly, VA

• Manage a team of over thirty systems and network engineers and system administrators in support of a DoD contract.
• Responsible for ensuring all Tier 2 operations are streamlined and reorganized to facilitate a more robust support structure across the entire enterprise, which includes CONUS and OCONUS locations.
• Set policies, defined team structures, and identified leaders to maintain day - to-day operations.
• Lead NOC specific strategic and operational planning to achieve business goals by fostering innovation, prioritizing IT initiatives, and ensuring maximum system up times.
• Empower team leads to bring their ideas into established processes to improve business functions.
• Ensure all team members are provided training to improve their career progression and improve support for the customer.
• Responsible for hiring employees that are experienced and able to provide immediate value to their assigned teams.
• Conduct semiannual employee reviews and provide direction on how to excel personally and professionally.
• Remain hands-on technically to give value to both the customer for high-level support and subordinate guidance.
• Communicate highly visible issues to senior leadership to ensure situational awareness of the environment is at the highest levels.
• Provide weekly, monthly, quarterly, and annual metric reports on site and device outages and network device End of Life (EOL) and End of Support (EOS) for equipment refresh planning.

Manager

Confidential, Chantilly, VA

• Manage a team of cross-functional engineers supporting a DOD network infrastructure.
• Provide direction, allocate resources and facilitate restoration efforts during all critical incident response for network and system related issues.
• Proactively monitor the infrastructure using Solarwinds and Cisco Prime Infrastructure for performance, capacity, and availability.
• Direct the efforts in upgrading, baselining and the configuration of Cisco networking devices.
• Create SOPs and Technical notes to provide structured procedures for responding to defined events.
• Conduct performance reviews and provide annual merit increases based on performance achievements.
• Work closely with Government leadership to ensure seamless communication and operational status is transparent.
• Ensure EOC staff adheres to security requirements and works vigorously to maintain the integrity of classified data.
• Mentor staff to continue to increase their skills and to work towards functional area technical certifications.

Principal Systems Architect

Confidential, Chantilly, VA

• Senior member of an engineering team, which manages a multitude of enterprise and client technologies.
• Tasked with evaluating an existing Microsoft Exchange 2010 infrastructure and providing Microsoft best practices recommendations along with necessary configuration changes for client requirements.
• Submitted necessary change request documents and testing reports to move recommendations into production.
• Project manager for upgrading and configuring the enterprise monitoring systems.
• Provide leadership and direction to junior team members.
• Provide capacity and performance analysis, data collection and reporting for network, server, and storage devices. Ensure security policies are adhered too.

Director

Confidential, Washington, DC

• Responsibilities include managing four systems engineers who maintain and develop the Virtual Desktop architecture.
• Lead the team in finding solutions for business constraints, and implementing those solutions.
• Lead disaster recovery initiatives and devised new processes to streamline annual testing.
• Created a plan of action to move DR process in house utilizing existing virtualization infrastructure that is geographically disperse.
• Implemented a single pane of view monitoring system for the entire VDI/VBlock platform (Citrix, Cisco, EMC, VMware, Hardware) using Science Logic’s EM7.
• Worked closely with VCE engineers to document the VBlock configuration that had a previously incomplete deployment.
• Standardized the change management process to ensure the stability of the VDI system.
• Doubled the capacity of the VDI infrastructure to meet increasing user demand.
• Lead the technical project teams for deploying Sailpoint IdentityNow Password Management solution and VMware Air-Watch Enterprise Mobile Management suite.
• Ensure staff are trained on new technology and are kept current with technology trends.
• Worked closely with Information Security and Networking to implement two factor authentication of Citrix Netscaler network appliances.
• A key member in the organizations Cloud Initiative Special Interest Group (SIG) that was tasked with developing a roadmap to move IT services into the cloud.
• Initiated a proof of concept design to move client services into the cloud with support from the Microsoft Azure technology team.

Senior IT Consultant

Confidential, Washington, DC

• Responsible for the daily administration, monitoring, management, and maintenance of BET’s corporate information systems.
• Transitioned all IT services to existing Viacom platforms.
• Upgraded the enterprise backup system; CommVault Simpana, from version 9 to version 10.
• Manage data center operations that consist of electrical, heating and cooling (monitoring), system racking and cabling.
• Lead the migration of all backend applications and servers into Viacom’s “Production” domain.
• Upgraded the VMware environment from vSphere 4.1 to 5.1 and the edition from Enterprise to Enterprise Plus.
• Migrated 1500 user accounts, 1000 computers, 200 servers, and 1200 mailboxes to Viacom using Quest migration tools and decommissioned the BET Exchange 2010 environment.
• Work closely with other Viacom technical staff to ensure a streamlined transition of services for BET end-users.
• Executed approved technology changes in accordance with defined process models and standard operating procedures.
• Promptly reported all outages and incidents to the Senior Director for BET Systems.
• Identified systems that were reaching EOL and scheduling those systems to be virtualize or decommissioned.
• Analyzed tools to best monitor and report on the virtual environment and selected Veeam / Veeam ONE v.7 to replace CommVault as the backup application and EM7 as the monitoring tool.

Director

Confidential, Washington, DC

• The Director of Network Management provided operational management for the BET corporate data center located in Washington, D.C. and the disaster recovery data center located in Chicago, IL.
• Responsibilities included 24/7 monitoring of system operations using EM7 and Splunk Log File Analyzer.
• Provided backend server support, staff management, and training.
• Conducting semi-annual disaster recovery operations to ensure business continuity.
• Ensured compliance with SOX control objectives and other applicable defined process models.
• Worked with the Sr. Director of Network Operations and the Director of Network Infrastructure to ensure that local site resources were capable of sustaining mission critical operations if needed.
• Responsible for adequately analyzing and influencing all stakeholders and addressing all concerns prior to establishing the work breakdown structure for assigned projects.
• Established a rapport of excellence with senior management and the end user community.
• Communicate effectively with executive staff, peers, and end users of all levels.
• Took business unit requirements and translated that information into a technical solution.
• Worked directly with the VP of Technology to define IT requirements for annual CAPEX projects.
• Developed, deployed and managed the disaster recovery and business continuity processes and ensured the process was tested annually
• Redesigned the Data center for better power usage (208v 3 phase conversion/modular power)
• Ensured zero Personal Identifiable Information (PII) data loss by implementing a Data Loss Prevention (DLP) process using Websense, Safend and Voltage technologies
• Designed, built and documented the implementation of Exchange 2010 across geographically separated data centers for HA and DR purposes
• Upgraded a Windows 2003 R2 functional level Active Directory domain to Windows 2008 R2.
• Implemented and manage a VMware vCenter 4.1 Infrastructure and upgraded it to vSphere 5.1

Manager

Confidential, Washington, DC

• Managed all systems within BET’s corporate data center.
• Provided oversight and direction for two Systems Engineers.
• Managed and administered SQL 2005 and 2008 database servers.
• Captured forensically sound data for litigation purposes using Guidance Software Encase Enterprise/Command Center software.
• Worked closely with broadcast engineers to implement and maintain IP based broadcast equipment. Drafted and finalized operational guides and system configuration documentation for all new technology implementations.
• Provided analysis and technical overviews for emerging technology and provided recommendations to SVP of Technology for future requisitions.
• Identified technical solutions for business units based upon defined requirements.