PROFESSIONAL SUMMARY:

• Enthusiastic, organized, creative - minded, and purpose-driven professional who offers over 10 years of digital team leadership and business process improvement - serving both internal and external clients within the consumer, financial, e-commerce, enterprise, educational, and charitable industries
• Passionate about the customer experience and user centered design process
• Initiates, plans, estimates, forecasts, schedules, budgets, manages, change-controls, and delivers all assets and activities and final delivery for a portfolio of unique projects and their often complex and intersecting initiatives
• Manages cross functional teams - UX/UI design, development, product management, business leadership, and QA - on projects small to large in scope, complexity, budget, and duration
• Conducts, records, communicates, schedules, and tracks business and customer needs assessment during short Agile iterations throughout the software development lifecycle, engaging key stakeholders in all project phases for best outcomes
• Aligns scope and budgets, reporting forecasts, actuals, and deviations
• Holds meetings to discuss expectations, project roles, status, open issues/change orders, and project closure (successes and lessons learned)
• Identifies and mitigates business risk and team challenges, working to resolve issues and removing impediments blocking team and project progress
• Communicates well and builds harmony with teams in different regions and time-zones
• Thinks and thrives independently and collaboratively, makes decisions effectively, and negotiates firmly
• Follows and promotes company’s brand, vision, and values

TECHNICAL SKILLS:

• Adobe Creative Suite and Cloud
• Microsoft Office, Visio, Project, and SharePoint
• Google Suite, Adwords, Analytics
• Hootsuite
• CMS Usage, Admin, site building
• Knowledge of HTML, CSS, JS, and XML
• E-commerce: PayPal gateway
• Social Media Production
• Email Campaign Management
• Radar issue and bug tracking system
• Asana
• Basecamp
• Slock
• GitHub
• JIRA
• SDL Tridion
• Rational ClearQuest
• Gravity Forms
• SharePoint
• Salesforce

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco, CA

Digital Production Management Consultant

• Provide digital project and implementation management as consultant, multiple companies
• Develop web, social media, and digital content strategies
• Manage development efforts, schedules, risks, and issues for multiple high-visibility projects
• Coordinate outside design and development agency/vendor relationships for project implementation
• Select web service technologies, including CMS, email campaign management, customer service management, merchant gateway, and web/mobile analytics platform

Confidential, San Francisco, CA

Project Manager

• Managed projects informed by UX design and implemented by development teams, answering to multiple lines of business partners within a highly-regulated business environment to attain measurably successful outcome for our customers
• Partners include Home Mortgage Consulting, Auto Loan, Trust Services, Mobile Banking, and Homepage Governance
• Led development team to produce just-in-time enhancements to the public-facing website
• Drove business value by scheduling enhancements early and often
• Managed onshore and offshore release schedules and capabilities
• Served as an information conduit for UX and business needs
• Documented process steps, trained staff on company- and internally-established best practices and tool usage
• Studied for the Project Management Institute Agile Certified Practitioner (PMI-ACP) examination and attend supporting courses and lectures; received certification
• Studied for the User Experience (UX) certification examination with the Nielsen Norman Group (NN/g), attending lectures including hands-on learning; received certification
• Studied for the Social Media Certification examination with Hootsuite; received certification

Confidential, New York, NY

Digital Producer-Project Manager (Consultant)

• Managed a portfolio of web and mobile UX/UI design projects from inception to completion for multiple educational service-oriented projects simultaneously
• Gathered and defined business requirements, breaking them down to actionable UX, UI, and development tasks attainable within short iterations
• Scheduled and managed overall team asset and feature delivery, based on product owner’s roadmap and weekly backlog grooming with product team
• Administered site and CMS usage for multiple contributor levels
• Managed and specified design requirements for responsive web and app design development, including learning games
• Managed global and localized digital projects for emerging markets
• Managed Kanban boards, partnering with product owner to define priorities as market conditions change or new information emerges
• Selected and budgeted best UX, UI, and development resources for projects at hand
• Clients and partners include Confidential.

Confidential, San Francisco, CA

Program Manager

• Managed and maintained the online communications program - website, customer support and information management systems
• Managed and delegated consumer and business customer outreach to improve upon user experience on software and web
• Developed for Apple Store exclusive software pricing, incentivizing bulk O2M license purchases that resulted in 40 percent revenue gains
• Managed business budgets and financial statements
• Led geographically distributed design and development teams

Confidential, Pleasanton, CA

Senior User Interface Engineer

• Led project UI implementation on re-design of Documentum's flagship enterprise, web-based content management system, with major adoption rate of partnering companies to new design patterns
• Served as technical UI advisor to UX team for product design implementation scenarios
• Presented self-built custom interfaces to international audiences

Confidential, Cupertino, CA

Lead User Interface Engineer

• Developed user interfaces for Internet applications, including UI engineering for iTunes and several personal digital life management products that continue to service millions of customers worldwide
• Built localized screens and email campaigns in Kanji for Japanese customer experience
• Promoted to Lead User Interface Engineer