Digital Production Management Consultant Resume
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San Francisco, CA
PROFESSIONAL SUMMARY:
- Enthusiastic, organized, creative - minded, and purpose-driven professional who offers over 10 years of digital team leadership and business process improvement - serving both internal and external clients within the consumer, financial, e-commerce, enterprise, educational, and charitable industries
- Passionate about the customer experience and user centered design process
- Initiates, plans, estimates, forecasts, schedules, budgets, manages, change-controls, and delivers all assets and activities and final delivery for a portfolio of unique projects and their often complex and intersecting initiatives
- Manages cross functional teams - UX/UI design, development, product management, business leadership, and QA - on projects small to large in scope, complexity, budget, and duration
- Conducts, records, communicates, schedules, and tracks business and customer needs assessment during short Agile iterations throughout the software development lifecycle, engaging key stakeholders in all project phases for best outcomes
- Aligns scope and budgets, reporting forecasts, actuals, and deviations
- Holds meetings to discuss expectations, project roles, status, open issues/change orders, and project closure (successes and lessons learned)
- Identifies and mitigates business risk and team challenges, working to resolve issues and removing impediments blocking team and project progress
- Communicates well and builds harmony with teams in different regions and time-zones
- Thinks and thrives independently and collaboratively, makes decisions effectively, and negotiates firmly
- Follows and promotes company’s brand, vision, and values
TECHNICAL SKILLS:
- Adobe Creative Suite and Cloud
- Microsoft Office, Visio, Project, and SharePoint
- Google Suite, Adwords, Analytics
- Hootsuite
- CMS Usage, Admin, site building
- Knowledge of HTML, CSS, JS, and XML
- E-commerce: PayPal gateway
- Social Media Production
- Email Campaign Management
- Radar issue and bug tracking system
- Asana
- Basecamp
- Slock
- GitHub
- JIRA
- SDL Tridion
- Rational ClearQuest
- Gravity Forms
- SharePoint
- Salesforce
PROFESSIONAL EXPERIENCE:
Confidential, San Francisco, CA
Digital Production Management Consultant
- Provide digital project and implementation management as consultant, multiple companies
- Develop web, social media, and digital content strategies
- Manage development efforts, schedules, risks, and issues for multiple high-visibility projects
- Coordinate outside design and development agency/vendor relationships for project implementation
- Select web service technologies, including CMS, email campaign management, customer service management, merchant gateway, and web/mobile analytics platform
Confidential, San Francisco, CA
Project Manager
- Managed projects informed by UX design and implemented by development teams, answering to multiple lines of business partners within a highly-regulated business environment to attain measurably successful outcome for our customers
- Partners include Home Mortgage Consulting, Auto Loan, Trust Services, Mobile Banking, and Homepage Governance
- Led development team to produce just-in-time enhancements to the public-facing website
- Drove business value by scheduling enhancements early and often
- Managed onshore and offshore release schedules and capabilities
- Served as an information conduit for UX and business needs
- Documented process steps, trained staff on company- and internally-established best practices and tool usage
- Studied for the Project Management Institute Agile Certified Practitioner (PMI-ACP) examination and attend supporting courses and lectures; received certification
- Studied for the User Experience (UX) certification examination with the Nielsen Norman Group (NN/g), attending lectures including hands-on learning; received certification
- Studied for the Social Media Certification examination with Hootsuite; received certification
Confidential, New York, NY
Digital Producer-Project Manager (Consultant)
- Managed a portfolio of web and mobile UX/UI design projects from inception to completion for multiple educational service-oriented projects simultaneously
- Gathered and defined business requirements, breaking them down to actionable UX, UI, and development tasks attainable within short iterations
- Scheduled and managed overall team asset and feature delivery, based on product owner’s roadmap and weekly backlog grooming with product team
- Administered site and CMS usage for multiple contributor levels
- Managed and specified design requirements for responsive web and app design development, including learning games
- Managed global and localized digital projects for emerging markets
- Managed Kanban boards, partnering with product owner to define priorities as market conditions change or new information emerges
- Selected and budgeted best UX, UI, and development resources for projects at hand
- Clients and partners include Confidential.
Confidential, San Francisco, CA
Program Manager
- Managed and maintained the online communications program - website, customer support and information management systems
- Managed and delegated consumer and business customer outreach to improve upon user experience on software and web
- Developed for Apple Store exclusive software pricing, incentivizing bulk O2M license purchases that resulted in 40 percent revenue gains
- Managed business budgets and financial statements
- Led geographically distributed design and development teams
Confidential, Pleasanton, CA
Senior User Interface Engineer
- Led project UI implementation on re-design of Documentum's flagship enterprise, web-based content management system, with major adoption rate of partnering companies to new design patterns
- Served as technical UI advisor to UX team for product design implementation scenarios
- Presented self-built custom interfaces to international audiences
Confidential, Cupertino, CA
Lead User Interface Engineer
- Developed user interfaces for Internet applications, including UI engineering for iTunes and several personal digital life management products that continue to service millions of customers worldwide
- Built localized screens and email campaigns in Kanji for Japanese customer experience
- Promoted to Lead User Interface Engineer