SUMMARY:

• Exceptionally positioned to apply project management experience, testing leadership, enterprise analysis expertise, with extensive track record of innovation, service and success to improve your company’s business processes
• High - performing senior analyst and project manager who supports successful end-to-end integration of technology enhancements, ERP implementations and upgrades
• Creative problem-solver, who utilizes and maximizes current resources in order to reduce costs, ensure compliance & increase efficiencies, while improving employee performance
• Skilled business process analysis professional that provides positive solutions for clients experiencing change

AREAS OF EXPERTISE:

• IT Project Management
• Certified ScrumMaster
• Microsoft Project & VersionOne
• Business Process Improvement
• HP ALM, Quality Center
• Test Scripts & Test Management
• Offshore & Onsite Testing Coordination
• Interpersonal & Virtual Communications
• Project Tracking & Milestone Tracking
• Enable Stakeholder & Team Change
• Client Relations & Customer Service
• Waterfall, Agile & KanBan Methodologies
• Professional Training & Writing
• Quality Assurance & Systems Testing
• Leadership & Public Speaking
• Confidential CRM
• PeopleSoft Campus Solutions
• PeopleSoft Payroll
• PeopleSoft Financials
• PeopleSoft HCM & Portal
• Sarbanes Oxley & Title IV
• Business and IT process modeling
• Requirements Gathering & Clarification
• Iterative Deployments & Defect Resolution
• Development & Defect Prioritization
• User Acceptance Testing & Planning

TECHNICAL SKILLS:

Enterprise Applications: PeopleSoft Finance/HCM/Campus Solutions/Portal, Oracle, Advantage, HomeTrak, BOSS, PO Plus, Osiris, SAP, Salesforce, Confidential CRM

Database Technologies: SQL, Crystal Reports, Business Objects, EPIC, HRIS

Software Applications: MS Office (Access, Excel, Project, Word, PowerPoint, Visio, OneNote), Dreamweaver, Illustrator, Photoshop, InDesign, Premier, Flash, QuickBooks Pro, SharePoint, Mingle, Jira, TTP, VersionOne, EdConnect, Oracle Test Lab, HP ALM & Quality Center, Visual Studio TFS

Operating Systems: Windows 7, Windows 8, Windows 10, Windows 2000, Windows XP, Windows Vista, Mac OS

Distance Learning Technologies: COL Course Online, Blackboard, Wiki Blog, Elluminate

Remote Communications: Raindance, WebEx, GotoMeeting, Zoho, DimDim, Adobe Acrobat Connect Pro

Programming language exposure: HTML, Python, Java, CSS

SELECTED WORK EXPERIENCE:

Confidential

Project Manager, Consultant, Phoenix, AZ

Responsibilities:

• Manage multiple HCM HR/Payroll conversion projects for mergers, acquisitions and re-alignments
• Manage multi-track historical data migration program for merger, consisting of over 31 series of records, 60 data points, and over 24 business owners
• Manage and facilitate business change projects, and other HR enhancements for internal departments to save costs and increase efficiencies
• Communicate project updates and confirm requirements with division HR, program management, IT, Test Teams and executive leadership
• Author HCM HR / Payroll Project Management Playbook for mergers, acquisitions and payroll re-alignment activities
• Provide consult and merger/acquisitions project management training for new hire payroll service center project managers
• Ensure the solutions fit business objectives in HRIS and advise on best practices
• Lead requirement gathering meetings, discovery sessions, status updates and strategy meetings for several merger and acquisition projects
• Identify gaps between current and future state of business processes, conversion processes and prioritize opportunities for improving processes
• Facilitate strategic Training, Communications, & Change Management Plans with executive leadership and Office of Change Management team
• Collaborate and provide input to the IT development and testing teams to meet the business needs
• Manage major tasks, deliverables, formal methodologies and disciplines related to delivering new or enhanced applications
• Administer the organization’s technology practices, standards and procedures
• Consult with all business clients to understand and assess business processes under review
• Advise on and document business processes, fit-gap analysis, inefficiencies and risks to determine appropriate process and system design
• Author in partnership with IT and Business Units the project charter, RACI, roadmaps, project schedules and other required deliverables as needed
• Facilitate communication and information flow between end users and the project teams to refine requirements
• Partner with Corporate Communications, Training and Change Management for merger project needs
• Author project communications directed to employee service center and division leadership, and achieve Executive Leadership sign off
• Partner with testing team to produce test case development, oversee the planning and execution of Parallel Test, UAT, and End-to-End

Project Business Analyst Consultant

Confidential, Phoenix, AZ

Responsibilities:

• Lead As-Is Analysis of Custom Systems and compared to existing functionality in PeopleSoft HCM Payroll
• Performed GAP Analysis for extensive reporting requirements, comparing legacy product and current PeopleSoft product
• Created As Is Analysis document, consisting of payroll business process models for law enforcement, by labor union/s, including all exception hourly pay, overtime, one-time payments and differential processes
• Facilitated Requirement Gathering workshops, interviews and meetings with multiple government departments and stakeholders
• Managed requirement signoff process, requirement review sessions, coordinated meetings with stakeholders
• Provided consulting to law enforcement client and fiscal departments for business process changes and initial design for HCM product
• Documented Data Entities, Workflows/Approvals, Multiple scenarios for As Is business processes in custom systems
• Created Business Requirements document for all Police payroll processes, including new system enhancements, reporting and data entities
• Collaborated and communicated with architects, executive leadership, department leads and Project Manager
• Provided project status updates, maintain issues and risks, administration in SharePoint site
• Created test plan and scenarios, designed test process for clients with collaborative multi-department QA approach

CRM Project Manager, Test Lead

Confidential, Tempe, AZ

Responsibilities:

• Managed CRM and Enrollment projects for program, planned and tracked milestones for implementation of Confidential CRM
• Collaborated with Integration project managers, program managers, engage business owners, provided weekly updates to program management and stakeholders
• Facilitated Stand-ups, Sprint Planning meetings, and other project meetings, created minutes & action items, followed up on action items
• Drove and tracked deliverables from concept through delivery for internal project team, to include functional consultants, SMEs, and 3rd party implementation consultants
• Monitored Visual Studio TFS for development/defect resolution, merged changes in SP queues for development requests and bugs opened by team leads
• Ensured CRM quality testing cycles model of new end-to end business processes, set up Testing SharePoint folders and issue log
• Created testing process and defect resolution process for 9 different test cycle types in iterative multi-release project structure, presented overview of testing for program to team
• Wrote Test plan and Training plan for program, ensured project teams follow agreed upon triage, testing and reporting processes
• Tested CRM system/UI, analyze data and field level validation for FFM 834 & TA1 & 999 transactions, EDI analysis, prepare metrics, triage bugs, collaborate with developers
• Managed all test cycles for program, weekly testing metrics, ensured team collaboration and efficiencies, strategic planning with instance usage
• Organized and planned test cycles, to include System, User Acceptance Testing, Conference Room Pilot, Volume & Stress Tests
• Administered and maintained all issues/bugs in SharePoint Issue Log and TFS, synced and assigned bugs for resolution and retesting, closed bugs
• Monitored all testing progress and bug tracking for: Unit, Integrations, System, UAT, End-to-End, Regression, Volume, Stress, Performance, Disaster Recovery and Conference Room Pilot

Sr PeopleSoft Consultant, Special Projects Manager

Confidential, Phoenix, AZ

Responsibilities:

• Managed Parallel Project and Test cycles for Bundle applications for upgrade, advise on bundle strategy, wrote test plan, & cost/timeline efficiencies
• Created strategy and approach for PeopleSoft Campus Solutions re-design of financial aid module
• Lead team of Functional Consultants for PeopleSoft Financial Aid through various stages of Upgrade to 9.0, Bundles and Production Support
• Lead Information Technology Services Communications for 10 colleges’ Financial Aid Offices, manage Help Desk and scope for future phases
• Drove and improved productivity for Financial Aid team by tracking daily tasks, implementing daily standups and reporting of progress
• Assisted Oracle Upgrade Program/Project Managers with meeting facilitation, documentation, project planning, resource strategy, status updates
• Reported statistics and tracked issues, risks, and action items for PeopleSoft Financial Aid team & as requested by Oracle PMs
• Administered Oracle Test Lab, reporting and statistics for 6 test cycles with FA team and stakeholders, host UAT, reported testing progress throughout all test phases
• Ensured Oracle Test Lab was populated with all test scripts for the delivered and customized processes in preparation for Upgrade and Bundle Project
• Increased productivity for Financial Aid project team by more than 300% in first 3 weeks without impacting outside resources by organizing workload, removing roadblocks and encouraging collaboration via better communication between consultants and internal clients/team members
• Reduced Help Desk daily queue by 70% by engaging stakeholders, improving efficiencies in response methods to include documenting root cause, and ensuring holistic approach to multi-institutional issues
• Deployed parallel Bundle Project on time and on budget, by ensuring best practices and consistent communications with all functional teams and new Cloud Services team, alignment with Change Management team and executive leadership, successful end-to-end test cycle management, which lead to 10 colleges being able to package financial aid to students two months earlier than all previous years
• Reviewed 85 employee files for up to date credentials and required documentation in preparation for government health insurance audits
• Called all resources in who required updated documentation, created new tracking record for company and transitioned this to in house staff
• Validated database entries for employee certification and vaccination records, cross-trained new staff to utilize existing software for optimal performance

Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Lead and managed up to 23 multi-disciplinary projects to include technology enhancements, RFPs, and Business Process Improvements
• Driver for cross-functional collaboration and solutions throughout the organization, coverage for out of office resources
• Assisted organization with adaptation to new Project Management methodology and Project Management best practices
• Created project plans to facilitate successful implementations of usable and scalable technology solutions
• Coached Business Analysts and Product Owners with creation of business requirements that can be efficiently worked by development team
• Built out Project Management tool and Dashboard for 3 product lines and PMO, consulted in new strategy for streamlining workload
• Planned, tracked, and ensured completion of important milestones, while driving best practices into the lifecycle of existing and new projects
• Gained rapport with business partners, ensured concerns with all project related issues were resolved in a timely manner
• Managed Compliance projects in response to audits by investors and financial institutions, ensured all findings remediated by deadlines
• Managed projects for all Salesforce CRM enhancements, 3rd party application integrations, Call Center products, ACH Payment optimization, and Service Origination Controls
• Coordinated meetings and requirements gathering sessions with Business Systems Team and stakeholders; reported progress to Executive Leadership

Pillar Testing Lead, PeopleSoft Consultant

Confidential, New York

Responsibilities:

• Lead 10 Functional Consultants for PeopleSoft Financial Aid, Admissions, Student Records, Student Financials & HCM Federal Work Study
• Drove defect resolution process for Oracle PeopleSoft implementation and coordinate with Business Owners
• Created and submitted deliverables in coordination with Project Managers; published metrics and status of test cycles daily
• Updated project milestones and tasks for team; updated document repository deliverables on SharePoint
• Ensured business needs are represented in testing scripts in Application Lifecycle Management system (ALM)
• Lead team meetings, defect review meetings with customer, and provided all testing updates for various waves of implementation
• Supported onsite SMEs and offshore resources with delivery of testing and defect resolution results within required timeline
• Created business process documents as needed, to include FISAP/Fiscal Operations Report procedure for all phases of project
• Performed functional testing for PeopleSoft Student Financials Tuition Calculation, updated scripts and opened defects in ALM
• Updated testing manager duties and onboarded Oracle resource; updated and documented procedures for Defect Reviews with client

Project Manager, QA Manager, Consultant

Confidential

Responsibilities:

• Provided project management, mentorship, analysis and technical leadership and expertise as needed by client
• Planned and tracked milestones for full implementation of PeopleSoft Portal, integration with all Enterprise systems, to include Human Capital Management, Financials, Supply Chain Management and Campus Solutions
• Facilitated daily scrum meetings, engage business process owners, provide weekly update to stakeholders, monthly status reporting to executives
• Drove and tracked deliverables from concept through delivery for internal Architecture team, Release team, Applications Consultants, 3rd party implementation vendor, off-shore QA testing team
• Ensured Portal Quality Assurance and User Acceptance included model of end-to end business processes
• Demonstrated custom Travel & Expense, Timesheet Approvals, Purchasing and Job Requisition to stakeholders, gather feedback
• Created workflow models for quality assurance testing, user acceptance testing, go-live, post-production verification and production support
• Streamlined communications between on-site and off-site team members and 3rd party implementation vendor, off-shore QA vendor