SUMMARY:

PMP certified IT Project/Program Manager with over 15 years of experience managing full project life cycles, delivering on time and within budget. Adept at fostering productive relationships with diverse individuals and groups, building and managing cross - functional, global/remote teams to identify and respond to client needs, encompassing leadership, people management and customer service. Demonstrated interpersonal and communication skills; structured, systematic and insightful with a positive outlook

AREAS OF EXPERTISE:

• Project Delivery Management Team Management Leadership Communications
• Customer Service Budget Management Forecasting Resource Allocation
• Vendor Management Risk Management Complex Problem Solving Microsoft Project PPM

PROFESSIONAL EXPERIENCE:

Confidential, Bethpage, NY

Senior Project Manager

Responsibilities:

• Led implementation of Self-Care Portal in support of new Gateway product launch to facilitate customer router management. Established structured communications and daily touch points between Product, Development, QA Testing, and Training groups
• Managed implementation of Firmware Catch-Up Upgrader tool to standardize modem models across Confidential USA, post companies’ merger. Identified and established core team across Architecture and Engineering in multiple regions to analyze and reconcile approved versions of modems
• Guided discovery phase of efforts to transition access management of Engineering Lab to Corporate IT to ensure meeting with compliance requirements. Engaged team members across Engineering, IT, Security and Procurement to review all requirements to transition (vendor on-boarding processes, network migration plans, etc.) to determine budget, resource needs and service level impacts
• Facilitated process to request budget approval for new initiatives from requirements creation through effort estimation to approval from sponsor and business planners

Confidential, Melville, NY

Contracted Project Manager

Responsibilities:

• Facilitated efforts to enhance Corporate Governance surveys and reporting to support 2016 book publication for attorneys and Marketing
• Led SharePoint 2007 operating system migration, coordinating amongst vendor and internal IT resources to upgrade critical firm software applications to Windows 2008, addressing Windows 2003 loss of support and security vulnerability
• Managed multi-phase project to re-platform SharePoint 2010 applications to 2013, affecting over 40 SharePoint sites and critical firm applications, resulting in an up-to-date, modern, supportable platform
• Managed enhancements to Capital Markets Discussion Board and M&A Reporting system to address requests to promote greater usage and improved knowledge sharing on firm applications
• Coordinated all aspects of M&A Deals Announcements system upgrade and ensured smooth transition to operations
• Delivered Marketing Gwabbit Tool upgrade within condensed timeframe to introduce new features of the product
• Implemented business intelligence software, Tableau; executed rapid deployment and completed below budget
• Coordinated additional projects including Secure Virtual Desktop Proof of Concept, Financial Billing Rates Reporting, New Intranet (POC and functionality planning), and other projects as required by business

Confidential, Melville, NY

Contracted Project Manager

Responsibilities:

• Led custom migration efforts and rollout of Human Resources recruitment system, replacing outdated application and allowing for increased productivity with newer, enhanced functionality
• Managed process improvement and standardizations project for work cycles (picking, packing, shipping) to minimize outages; increased communications, established standard operating procedures (SOPs), trained staff and updated hardware, software and equipment, with the objective of ensuring shipping same day service level agreements are met
• Managed discovery phase for domain integration and led security remediation efforts to in corporate acquired entity into infrastructure and ensure proper security governance after merger/acquisition, coordinating with vendors, Sales Training group and infrastructure and application development teams. Assisted with communications and training documentation
• Participated in PMO Advisory Board meetings with objective to improve project document templates and processes, resulting in shared standards and practices across the PMO

Confidential, Commack, NY

Project Manager

Responsibilities:

• Managed implementation and rollout of online and outsourced W2s, saving time and cost with new paperless solution
• Led expansion of 3rd party talent acquisition system into Canadian market and introduced onboarding module, facilitating portal access and creating a central repository for candidate data, providing a cohesive onboarding experience
• Guided implementation of re-architected interfaces from SAP HR system into shared database to feed downstream systems using Enterprise Service Bus (ESB) architecture, replacing flat files, allowing more real time updates and current data access
• Led task force with Shared Services testing team to improve processes, leading to increased productivity and efficiency

Contracted Project Manager

Confidential

Responsibilities:

• Managed implementation of promotional marketing materials management and approval process system, allowing for centralized project repository, workflow capabilities, and integration with Business Intelligence Reporting system
• Implemented monthly release schedule to rollout a centralized SharePoint portal for marketing document storage
• Represented marketing division, collaborating with infrastructure in order to upgrade to a new platform and new version of SAS Reporting software, allowing for enhanced capabilities and performance improvements

Confidential, New York, NY

Senior Project Manager

Responsibilities:

• Program managed Digital Asset Management system implementation to establish central repository and automated distribution
• Saved $200,000 through vendor selection and negotiation, and allowed additional projected savings of $7 million per year with closure of internal warehouse by managing implementation of enhanced ordering system for Sales Force materials
• Saved $200,000 leading, planning, and implementing multiple enhancement releases for Managed Care Contracting, a highly critical, complex transaction system with strict Sarbanes Oxley compliance requirements
• Received recognition and awards from clients and client partners for project leadership, innovation and customer service