PROFESSIONAL SUMMARY:

• Project Management/Business Analysis professional experienced at managing people, large and small projects
• Strong PM methodologies including Waterfall with a working knowledge of Agile and Scrum
• Strong experience with the SDLC (Software Development Life Cycle)
• Experienced and skilled at gathering requirements, analyzing applications and systems, process design and improvement, designing, developing, deploying and maintaining business application systems
• Proven track record of interacting with different members in the organization namely project managers, designers, testing team, subject matter experts, and customers to provide the best possible solutions
• Demonstrated ability to organize workflow and streamline systems to improve productivity
• Specializes in an interdependent environment where self - sufficiency and collaboration are extremely important to project deployment

TECHNICAL SKILLS:

• Proficient in the use of MS Project, MS Project Server, and WorkFront Project Management Software
• Proficient in the use of Innotas Project Portfolio Management Software
• Proficient in the use of Office 365 including Outlook, Visio, Word, Excel, Access, PowerPoint, SharePoint and Box Secure File Sharing, Storage, Collaboration Software and Jira Issue Tracking Software
• Proficient in the use of Remedy and ServiceNow IT Service Management Suites
• Proficient in the use of Clarity Project and Portfolio Management Suite
• Working knowledge of software project accounting rules -- cap vs expense, invoice accruals, etc.

PROFESSIONAL EXPERIENCE:

Confidential, Sun Prairie, WI

IT Project Manager

Responsibilities:

• The Project Manager works directly with business leaders, application developers, subject matter experts and external affiliates to manage the delivery and programs and projects
• The Project Manager oversees all aspects of projects including deliverables, deadlines, assigning responsibilities, risks and issues and overall project progress.
• The Project Manager serves as the primary point of contact for project status and budget reporting and facilitating strong partnerships with stakeholders
• The Project Manager offers sound business judgment, deep organizational capabilities and a collaborative working style
• Key roles included:

IT PMO Project Manager

Confidential

Responsibilities:

• Project managed this project designed to add Accident and Health coverage to any Confidential

IT PMO Project Manager

Confidential

Responsibilities:

• Project managed this project designed to meet the California DOI mandate to sell only one homeowner’s Property and Casualty product.
• Confidential had four products.
• This was a multi-phased project that was fully implemented

IT PMO Project Manager

Confidential

Responsibilities:

• Project managed this project designed to replace the existing risk and valuation tool with the enhanced Confidential product.
• This project was not an upgrade as development work was needed to implement the new product.
• The Confidential product was implemented in mid-March 2018 and changes based on the post-implementation evaluation being planned for April 2018

Environment: Outlook, Office 365, JIRA, Skype for Business, OS: Windows, Linux, Unix

Confidential, San Francisco, CA

IT Project Manager

Responsibilities:

• The IT Project Manager reports directly to the Director of the IT Project Management Office (PMO). The IT Project Manager provides leadership, administration, and management of the activities and resources for Core IT and Infrastructure projects that are large, complex and critical to the organization
• The IT Project Manager plans, coordinates and monitors scope, requirements, schedules, budgets, resources, tasks, risks, staff and deliverables. Monitors the project from initiation through completion. Organizes and leads activities relating to the management and completion of projects
• Key roles included:

IT Project Manager

Confidential

Responsibilities:

• Project Managed this project designed to move all Confidential (Med Center and Campus) credit card swipe terminals away from a less secure network (i.e. PBX, VoIP and LAN) to a more secure network (i.e. full analog and VRF)

Environment: Outlook, Office Suite, BOX, Innotas, Work Front, OS: Windows, Linux, Unix

Confidential, Pleasanton, CA

Senior Project Manager

Responsibilities:

• Confidential (KP) is the country’s largest non-profit health care organization and serves more than 9 million health care members
• Responsible for bringing formalized project management discipline to provide project management expertise for risk management and information security projects. This engagement produced documented project plans, schedules, timelines, forecast/budget management and project status reporting
• Functional expertise required includes:
• IT project management experience base that provides breadth of knowledge/ability to ask next-level questions and appropriately push back to facilitate progress, and gain consensus on difficult issues
• Understanding of risk management and information security
• Ability to work independently while remaining closely connected to a team structure
• Ability to interface with executives
• Demonstrated success working with diverse teams on new programs
• Exceptional detail orientation, strong analytical and planning experience
• Knowledge of IT planning and functional roles
• Projects range in size from 15 to 40 participants from across the KPIT organization and outside vendors

Senior Project Manager

Confidential

Responsibilities:

• Project Managed at a National level this project to protect valuable data and avoid costly cyber-attacks. This turnkey solution was designed to:
• Identify and respond to potential threats as they emerge
• Reduce phishing attacks in the Kaiser network
• Neutralize threats embedded in email attachments
• Minimize data leaks by preventing users from accessing malicious websites
• Prevent infected machines from spreading malware to other computers

Environment: Outlook, Office 365 Suite, SharePoint, MS Project Server 2013, OS: Windows, Linux, Unix

Confidential, Pleasanton, CA

Senior Project Manager

Responsibilities:

• Responsible for coordinating the delivery of multiple projects, developing cost benefit analyses for the project, communicating to an executive committee, creating and reporting project status utilizing a dashboard, allocating resources across the multiple projects, defining project governance policies and managing the financial concerns of the project
• Projects ranged in size from 15 to 40 participants in various stages of the lifecycle including some in initiation and others in development

Senior Project Manager

Confidential

Responsibilities:

• Project Managed at a National level this project designed to develop a comprehensive solution that provides reconciliation reporting to allow balancing of transactions sent/received, provides infrastructure and reporting for automated process controls, and provide EDI tracking

Senior Project Manager

Confidential

Responsibilities:

• Project Managed at a National level this project designed to increase the automation and accuracy of lockbox payer payments into HealthConnect® ( Confidential ), KP’s electronic health record information system
• Working with a 3rd Party Vendor, KP converted paper remittances received in physical lockboxes into electronic remittance files (EDI 835 transactions)

Senior Project Manager

Confidential

Responsibilities:

• Project Managed at a National Level this project established to identify and address issues associated with the transfer of external payer claim files, remittance files and other transactions between Confidential, external payers and third party vendors
• Central intake for all potential issues, requests for minor enhancements, receipt of automated monitor alerts/email notification for file transfer/hand-off failure
• Communicated file transfer failures, status updates, testing outcomes and issue resolution to regional business partners
• Role served as the model for future planned National KPIT Revenue Cycle Production Support team

Confidential, Stockton, CA

Senior Business Analyst

Responsibilities:

• Confidential is the largest wholesaler of hats and accessories in the nation
• Performed Workflow Application Fit Gap Analysis based upon Client’s established task scheduling business requirements / Business Process Reengineering
• Performed functional demonstrations and team training for Workflow Applications
• Performed Workflow Application configurations according to Client business rules, communication plan, and compliance requirements
• Served as the Workflow Application System Administrator

Confidential, Pleasant Hill, CA

Project Manager/Business Analyst

Responsibilities:

• Confidential Private Bank provides financial products and services
• Key activities entailed writing business requirements for all Confidential data projects, interfacing with technology and product groups during project cycles and meeting project milestones and delivery dates
• Led the design, development, testing and implementation of the “Turbo Mail” Automation tool that sends individual email notifications to Relationship Managers and aggregated email notifications to the office’s Client Service Manager\Regional Supervisor for events that impact their clients. The tool streamlined the workflow of publishing internal Multi-Client Event Impact email notifications to team members in the field from hours to minutes