SUMMARY:

• Highly accomplished certified Senior Program/Project Manager (PMP) and ScrumMaster (CSM) with experience in managing infrastructure and software development projects using agile, waterfall, and hybrid project methodologies to meet business objectives and improving service delivery.
• An acknowledged leader with a talent for developing efficient and effective infrastructure technology strategies.
• Proven analytical and organizational skills in problem solving, process/services improvements, change efficiencies, contract and financial management, operational excellence, risk management, and ongoing account and client - facing support.
• Held director level responsibility creating IT vision, supporting mission/tactical plans for execution, and budgetary responsibility.
• Possess extensive background in design, development, implementation and support of Information Technology for energy, financial, government, and service delivery focused organizations.
• Experience with Industries such as: Manufacturing & High Technology, Energy - Oil & Gas/Chemical/ Renewable Energy, Banking - Retail/ Commercial, Insurance, Credit, Government, Transportation, and Supply Chain
• Merger & Acquisition experience in transition and transformation of IT organizations

CORE SKILLS:

• Agile/Waterfall/Hybrid Project Methodologies
• Program/Project/Portfolio Management
• PMO Management
• Lean Process Improvement
• Confidential & Acquisitions
• M&A Transition/Transformation
• Vendor/Partner Management
• Contract Management
• Change Management
• IT Operations Management
• ITSM Service Management
• ITIL/ITSM Best Practices
• BPS Relationship Manager
• Facility Restacks/Build-outs
• AWS Cloud Services (IaaS, PaaS, DaaS, SaaS)
• Data Center Migrations
• Disaster Recovery & Business Continuity Planning
• Supply Chain / Oil & Gas / Manufacturing / High Technology / Banking & Insurance / Credit / Government / Transportation

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR INFRASTRUCTURE PROJECT MANAGER

Responsibilities:

• Managed M&A O365 Global deployment and Software Development, Security, Cybersecurity, ITSM, and Service Desk integration program for eight newly acquired European operating companies. Agile, waterfall, and hybrid project methodologies were used to manage all the various teams assigned to the program.
• Managed Disaster Recovery Program to develop DR plans for 176 Tier-1 applications. Involved creating detail workflow diagrams for the primary applications as well as the upstream and downstream applications that support the primary applications. DR Runbook documentation was created for each Tier-1 application.
• Managed AWS Cloud Backup project define and setup the Backup and Restore policies and procedures while implementing EMC’s AWS Cloud Snapshot Manager and Networker client as the enterprise storage solution for the four Confidential AWS environments.
• Managed IP Address Management (IPAM) software implementation to manage DHCP, DNS, IP subnets, and IP addresses via a single web console.

Confidential

CEO / FOUNDER

Responsibilities:

• Managed multi-year, $20M Enterprise Allegations Platform (EAP) project within the Financial Crimes Group that established an integrated core and common case management system to support allegations across the enterprise supported by allegations policy and taxonomy.
• The custom application was developed using .Net and Pega systems software. Axure RP was used to document the workflow and data intake sources for 17 LOBs. Over 1,400 business requirements were identified for the project.

Confidential

SENIOR PROGRAM / PROJECT MANAGER

Responsibilities:

• Managed $6M program to develop the Digital Employee Experience Program for Confidential ’s six business organizations consisting of 145,000 employees. Program consisted of 14 projects (UI/ UX/ Search (replacement of Google Search)/ Content Management System/ Video/ Identity Access Management/ Social Aggregation/ Application Development/ Mobile Development/ Platform Integration/ Change Management/ Enterprise Architecture / API Platform/ SharePoint Migration) using agile and waterfall project methodologies. New DWP environment provided the client with an intuitive, easily accessible, digital environment to streamline administrative tasks and find information more easily allowing them to focus more attention on customers. Other duties included Agile & Scrum Coach.
• Managed the implementation of the Shell Cloud Global Services - Amazon Web Services (AWS) 1. 5 and 1.6, basic AWS Rational Database Services (RDS) with Wipro Portal wrapper (Wipro’s intellection property) to Shell Oil’s specifications. Workforce managed was UK, India, USA teams and also served local and global customer advisors/leaders/stakeholders. Program Manager for Wipro Cloud Services for Shell Global Account. Strategic planning/execution in replacing Wipro Portal with new DSI solutions which enables one Portal instance for Amazon and Microsoft (Azure) web services. Platform: Cloud Services (IaaS, PaaS, DaaS, SaaS) (AWS, Azure) .
• Project duties included; Project Planning, Stakeholder Management, Project Presentations, Cost/Budget Management, Resource Management, Spend Forecast vs Actual, Project Meetings, Bill/Invoices Management, Risk/Issue Management, Project Reporting/Compliance, and updating MS Project Server.
• Managed $10M Shell Oil’s program for Oracle Database EOL Remediation projects across all the client’s business units. Projects involved divesting, decommissioning, and/or upgrading from Oracle versions 8i/ 9i/ and 10g to version 11g. Program was linked with business planning cycles as EOL DBs would not be supported and budgets needed to be planned for remediation efforts
• Managed $15M Shell Oil’s program for all end-of-life (EOL) Linux, UNIX, and AIX hardware and end-of-support (EOS) Operating Systems across all the client’s business units. Established priorities and assisted in developing plans to refresh EOL hardware and EOS software for client’s Downstream, Upstream, Trading, and Global Functions business units.
• Setup and managed an Enterprise PMO for interfacing with Shell Oil’s EPMO. Established policies, procedures, documentation standards and templates, governance, analytics, SOW standards and reviews, and quality assurance reviews. Provided coaching and mentoring for Wipro Infrastructure and Software Development Project Managers assigned to the account. Managed and advised Scrum Masters on SDLC processes, compliance, and phase gate reviews.
• Reduced non-compliance projects by 90% within the first six months of operation by improving the training and understanding of the Shell Oil’s processes and procedures for managing projects.
• Performed analysis on financial process and uncovered $825,000 in services that had not been billed to the client.
• Managed and implemented Shell Oil’s $1.6M SaaS Contractor Cost Tracking project integrated with two SAP systems at two US Refineries and one US Chemical plant. Required upgrading internal and external network to support the applications connectivity to host systems.

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Managed implementation of external hosted SaaS SCADA/Telemetry solution that provided the ability to remotely monitor and control WM’s 226 Landfills and 80 Renewable Energy gas plants. Upgraded internal and external network to support SCADA solution. ROI: Saved $3.5 million a year in fines, consultant fees, and manpower.
• Managed implementation of GPS Grading solution that provided more efficient grading of landfills by using GPS which required upgrading external network to support the GPS Grading solution. ROI: Saved $1.5 million in finds, overtime, and rework at landfills.
• Managed implementation of web-based application that provided the ability to measure and improve landfill greenhouse gas performance, carbon sequestration in landfills, and to collect data and establish WM’s direct and indirect (from electricity use) greenhouse gas (GHG) emissions.
• Managed implementation of VMware’s VDI desktop solution to support multiple call centers, home-based call center representatives, and off-shore developers.

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Developed solution for outsourcing Corporate LAN environment. Created Request for Quote (RFQ), project charter and statement of work (SOW).

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Managed the planning, design, development, training, launch, of Shell Oil’s enterprise-level IT SaaS System Notification System (SNS) that provided a two-way multi-modal intelligent notification service for 165,000 employees providing immediate two-way multi-tiered communications, using wired and wireless communication devices across 18 time zones.
• Decommissioned 15 independent notification systems (AmiCall, RapidReach, MessageMedia, FACT24, SMS solutions, etc.) The decommissioning effort of licensing and maintenance contracts allowed SNS project costs to be recovered in the first year of operation.

Confidential

SENIOR TRANSITION / TRANSFORMATION PROGRAM MANAGER

Responsibilities:

• Managed M&A transition and transformation program to convert Shell Oil’s trading systems from their processing model to T-Systems virtual processing model as well as upgrading external network connectivity to T-Systems host computers.
• Managed M&A transformation program to build new Disaster Recovery and High-Availability computer center in Conroe, TX to support Shell Oil’s businesses in North America. External network upgraded to implement Disaster Recovery sites connectivity.
• Managed M&A migration plan for Shell Oil’s Trading North America Disaster Recovery Computer Center in College Station, TX to T-Systems Computer Center in Conroe, TX

Confidential

VICE PRESIDENT, DIRECTOR

Responsibilities:

• Managed transition and integration of ITSM services to newly formed corporation
• Managed transition and integration of five departments from scratch as part of a company divestiture from the parent company; ITIL/ITSM-based Remedy Service Management (Incident, Change, Problem, Release, and Knowledge Base), Desktop Architecture, ITIL/ITSM-based Tier-2/3 Service Desk, Desktop Support, and Voice Engineering & Support. Recruited five new managers and 25 staff members.
• Established a comprehensive reliability program across IT that reduced unplanned system failures and system performance below targeted thresholds.
• Established governance function for IT Reliability. Establish committees, solicit participation, establish priorities, and managed governance processes.
• Established SLM to benchmark quality of service, measure customer satisfaction, set and manage end-user expectations, and IT accountability.
• Established ITIL-based Change Advisory Board (CAB) and Senior Management Advisory Committee (SMAC). Established 3-year and 5-year departmental roadmap by translating business needs into strategic technology objectives that supported and enable the business objectives.
• Developed business continuity plans for five departments along with the Disaster Recovery Plan for each of the departments.

Confidential

ENTERPRISE PMO DELIVERY MANAGER

Responsibilities:

• Established Lean processes that resulted in a 50% reduction in response time to Confidential ’s new project requests.
• Successfully completed new Confidential project requests in 2007 that generated $22 million in revenue
• Performed 136 Quality Assurance reviews in 2007 that totaled $15.4 million
• Successfully completed new Confidential project requests in 2006 that generated $26 million in revenue
• Performed 165 Quality Assurance reviews in 2006 that totaled $19.4 million
• Established customer satisfaction program to ensure continuous improvement plan in reducing cycle time, defect elimination, and delivery time using Six Sigma and Lean methodologies.

SENIOR TRANSITION / TRANSFORMATION PROGRAM MANAGER

Confidential

Responsibilities:

• Managed transformation program to migrate Confidential ’s StorageTech storage system to IBM’s storage system from Minneapolis data center to IBM’s data center in Boulder, CO.
• Managed transformation program to migrate from Confidential ’s AT&T network to MCI WorldCom Network. 2,600 retail banking financial centers, 26 Data Centers, Call Centers, and Disaster Recovery sites
• Managed transformation program to relocate/consolidate Confidential ’s three data centers to IBM’s Boulder, CO facility.
• Managed transformation program to develop and implement Confidential ’s Mainframe Distributed Printing solution to four remote sites.
• Managed transformation program to migrate Confidential ’s StorageTech storage system to IBM’s storage system from Minneapolis data center to IBM’s data center in Boulder, CO.
• Managed application rationalization program to eliminate 75% of Confidential ’s mainframe utility programs running on 3 mainframe computers at three separate data centers. Successfully reduced the number of mainframe utilities programs from . Reduced annual licensing and maintenance costs by $4.5M dollars.
• Managed program to implement mirroring across three Confidential ’s Disaster Recovery sites for 150 Tier-1 applications running on Windows, UNIX, Linux, and Solaris systems.
• Managed transition of Confidential ’s AT&T network to MCI WorldCom Network at 2,600 retail banking financial centers, 26 Data Centers, Call Centers, and Disaster Recovery sites from AT&T to MCI WorldCom
• Managed project to consolidate and upgrade to RightFAX Server ver9.0
• Managed project to upgrade COBOL to Enterprise COBOL (COBOL-85).
• Developed new operating standards for Confidential ’s three data centers in preparation to migrate to IBM’s On Demand Computing System environment.
• Managed project to refreshed 109 Windows servers, 5,332 Windows workstations, and 681 LAN printers at 169 sites that generated $2 million in revenue.
• Managed project multiple large-scale (3,000 - 7,000 employees) facility restacks/relocations that generated $12.5 million in revenue.
• Received/maintained SEI/SW-CMMI L2 software certification for the VSA application.
• Managed $3.5M, project upgrade of IBM’s VSA software product to support several platforms for Confidential that when completed allowed Confidential to become audit compliant for the first time in four years.
• Managed $7.5M project to install IBM’s VSA software product on approximately 350,000 servers (combination of Windows, UNIX (AIX, Solaris, and HP), Redhat, Linux, and z/OS machines) for 30 commercial accounts.

Confidential

VICE PRESIDENT, DESKTOP TECHNOLOGY MANAGER

Responsibilities:

• Managed the following departments; Help Desk, Service Management, Desktop Support, Asset & Procurement.
• The Service Management department was based on ITIL/ITSM standards. Revised and implemented change management procedures resulting in reducing error rates within production processing by 40%.
• The Asset & Procurement department renegotiated purchase agreements resulting in reduced costs of purchasing desktop and laptop equipment 47% (out of a $1.5 million budget).