SUMMARY:

• Process - oriented, experienced Project Manager offering 11 years of strong IT Project Management and system development experience ; ITIL v3F & Six Sigma Green Belt certified with degrees in Computer Engineering and an MBA in Technology Operations Management.
• Driven, Outcome focused, Efficient; plan and manage large scale projects through the entire life-cycle to provision IT application solutions to customers .
• Known for constructively responding to feedback received from various stakeholders that continuously differentiates me from most others.
• Excellent Communicator; able to make good judgments and quick decisions by leveraging technical, business knowledge to effectively communicate with client executives and respective teams.
• Expert in waterfall and agile project management methodologies; able to manage and control large project teams and deliver high-quality IT solutions on time and within budget.
• Excellent Mentor; known for mentoring associate project managers and for creating generic process documents outlining operating procedures for daily activities of functional teams.

SKILLS SUMMARY:

• Custom Software Development
• Defining project scope, goals and deliverables
• Developing project plans
• Effort estimations
• Resource planning and budgeting
• Project Scheduling
• Tracking scope creep
• Risk Mitigation and management
• QA Review and Planning
• Defining UAT and Bug-Triage processes
• Rollout Planning and Support
• System Migrations/Integrations
• Program Management
• Managing Cross-Functional Teams
• Team Building & Mentoring
• Defining & Implementing Customer Engagement Processes across the company

CAREER PROGRESSION

Senior Project Manager

Confidential, New York

Responsibilities:

• Engagement Manager for delivering 'Learning Analytics' solution for a Confidential Courseware solution at Wright State University, which was the first implementation of the kind at Confidential LoudCloud.
• Engaged with teams spread across different locations (Dallas, NJ/NY, Mumbai) while dealing with challenges around new team members, resource utilization and efficient execution due to a free pilot approach for the implementation.
• Involvement from project kick-off, including contract and SOW closure and engagement with client CISO & CIO.
• Post go-live involvement in setting up an activity calendar for the project team to perform research design and analysis during the term, helping the client in student retention by identifying students at risk of dropping out on day zero for further support.
• Involved in pre-sales engagement, contract sign-off, system implementation, training, go-live support and post go-live engagement.
• Managed various project work-streams within the program (courses migration, LTI apps, SIS Integration, SSO integration, FE integration, courseware adoptions, faculty training, UI/theming changes) to define work stream owners, status tracking, mitigating risks and challenges and resource management.
• Devised a business process for managing content error issues in the Confidential courseware product, which was adopted across all engagements / customers as a generic workflow with the function.
• Managed challenges around first Confidential project involving LMS migration as change adoption for client faculty, which was overcome through faculty training to reduce LMS learning curve.
• Deployed as an Engagement Manager to deliver mobile-first digital learning platform for a Higher Education University’s competency based programs.
• Defined customer engagement processes based on Agile Methodology to facilitate post discovery phase including SCRUM meetings, Sprint Reviews and Retrospect meetings between customer and agile development teams.

Confidential

Responsibilities:

• Defined 'Adoption' processes for a new digital product launched by Confidential, which included devising workflows and project plan to assist Confidential teams to onboard customers for the product.
• Designed an MI reporting framework based on the project plan for visibility & tracking by internal stakeholders.

Confidential

Responsibilities:

• Analyzed reports on student behavior towards successful completion of courses to ideate on Analytics solutions for Higher Education not-for-profit institutions.
• Performed research on Predictive Analytics approaches to assist Confidential management in building an engagement model to deliver Analytics solutions to universities.
• Involved in a 2-day workshop involving cross functional team members (Marketing, Sales and Operations) to ideate & set up business model for 'Learning Analytics'.
• Led teams of more than 10 individuals across technical and functional disciplines and involved in design, development, testing, rollout and support of LoudCloud’s Learning Management solutions.
• Managed a million dollar project and delivered a highly customized Learning Management Solution for an Australian client entering into a new Online Learning Business venture.
• Resolved project dependencies and risks through continuous tracking of critical path, project milestones and intermediate deliverables as well as collaboration with team and client.
• Managed scope creep through review of customer change requests, identification of potential crises and development of contingency plans.
• Moved between agile and waterfall approaches depending upon project needs and goals and defined processes as suited to each project.
• Created detailed project plans, schedules and tasks for each functional team.
• Nominated for mentoring associate project managers and creating a standard operating procedure for project managers, based on outstanding project delivery
• Received promotion as recognition of leadership skills and achievements.

PMO Executive

Confidential

Responsibilities:

• Performed Data Analytics for revenue predictability and cost budget management .
• Implemented Business Confidential in the billing and revenue projection processes through automation, resulting in a quantified saving of US $24K.
• Carried out Revenue Forecasting based on pipeline projects, extensions, resourcing.
• Implementation of balanced scorecard for tracking Revenue, Gross Margins, Receivables and Realization (T&M, Fixed Price).
• Carried out effective billing management by ensuring timely completion of Turnkey and T&M invoices.
• Provided inputs and recommendations to Delivery & Sales Heads in project and allocation management , contract management system and billing management to support financial management for IT projects in the Confidential account.

Project Manager

Confidential

Responsibilities:

• Led a team of 4 associates, initially acting as business consultant and senior developer for a major project with People’s Association, under the aegis of the Singapore government.
• Interacted with clients and vendors, including senior management (Directors, Asst Directors) on regular basis for requirements analysis and recommending solutions.
• Involved in 2-day solution deployment in the role of primary deployment lead .
• E volved into the role of the Project Manager for the Application Maintenance and Solution Enhancements phase of the project for a period of 2.5 years.
• Designed and introduced a process framework for delivering high quality results on time and efficiently.
• Conducted RCA to determine metrics, troubleshoot operational issues and created process documentation saving US $1.56K with the help of executing these continuous improvement activities.
• Carried out multiple presentations to 200+ size client audience on system usage and best practices.
• Grew into a business level expert, acting as Single Point of Contact for issues, imparting business & technical knowledge to team and providing advice on business impacts to team managers and clients.
• Received promotion as recognition of leadership skills and achievements
• Provide input and feedback to key leadership positions about improvement opportunities and also to develop project and resource strategy .