SUMMARY:

• Project Management Professional, 5+years of Experience in providing exceptional value by successfully managing complex projects in various industry sectors.
• Lead projects and successfully met all scope, time and budget deadlines.
• In - depth knowledge of services, operational policies, processes and methodologies of project management.
• Met all project objectives through accurate planning and well managed execution.
• Worked extensively with third party vendor to plan, build and implement solutions.
• Ability to handle complex projects with changing scope and dynamic goals.
• Completed Agile Scrum Master Training and Formal Training with Orison IT on PMP (Project Management Principles)
• Knowledge of the Insurance and Financial Services Industries
• Skilled Confidential Developing and Executing risk mitigation and successful project conclusions
• Delivered high-quality integration with all resources including people, process, and technology.
• Supported the development and implementation of highly complex, sensitive and high-profile projects
• Experience in Cross Functioning Roles, Teams and Agendas.

CORE COMPETENCIES:

• Expertise in Human Resources, Budget and Time Management
• Understanding the big picture and overall business objectives.
• Well versed with MS Project, Word, Excel, Power Point, JIRA task management, Confluence wiki management system.
• Friendly, Patient, Congenial, Amenable, Tech Savvy and able to work in a fast-paced environment.
• Clear, Comprehensive Communication & Reporting skills.
• Proactive, Excellent Team Player, Builder & Leader.

EXPERIENCE:

Confidential

Project Manager

Responsibilities:

• Responsible for Project planning, acquisition, training, performance measurement, compliance and budget alignment
• Acting as SME (subject matter expert) and using the knowledge to solve complex business challenges.
• Provided recommendation and alternate solutions to project issues by utilizing team decision making process and independent judgment.
• Always ensured that all established guidelines, defined policies and best operational practices are complied with.
• Provided direction to the team during execution phase and validated information that would help the team to deliver on time.
• Hired employees & contractors, screen, train, review and monitor staff till separation from operations.
• Participated in management consulting engagements, defining and refining strategy; focus on processes, procedures and operational direction.
• Worked on JIRA & MS-Project software.
• Managed operational aspects of the organization including knowledge management, coordination of resources, project planning and objective delivery.
• Recognized opportunities to increase automation or outsourcing; plan and execute projects to deliver on savings and increase efficiencies.
• Prepared business plans and financial statements.
• Administered, set plans and protocols for business and staff. Categorized and directed responsibility.
• Trained supervisory, frontline staff and independent contractors on company’s policies/ procedures and the Code of Ethics and Standards of Practice.
• Compiled and updated operational and training manuals. Conducted staff performance reviews.
• Managed the REO inventory, staging, upgrades, constructions and renovations.
• Prepared detailed and complex financial reporting packages on a monthly, quarterly and yearly basis.
• Fulfilled all Accounts receivable & Payable needs of the company, Tax Planning Strategy.
• Strategized for improved risk indemnity.

Confidential

Business Project Manager

Responsibilities:

• Researched, compiled, formatted and examined data for agency, market/ product and location feasibility.
• Formulated statistical calculations for market penetration, product saturation, demographic layering and 'win' ratios.
• Created/ refined business plan. Created and maintained relations with the State Executive Team, the Regional/ Divisional mangers and their staff. City Council, Business Development, Planning, Fire and Police Departments.
• Started new agency office, organized all property/premises requirements, created departments and their responsibilities, created job descriptions, hired and trained staff, directed responsibility, monitored work load and performance.
• Maximized use of all resources including staff.
• Designed marketing campaigns, ensured budget compliance, and reviewed effectiveness of processes in place.
• Analyzed risk and exposure of individuals, families, small businesses and large corporate entities.
• Recommend appropriate insurance and financial products to protect their person, personal property, equity in their family estate, retirement, E&O’s, D&O’s, commercial assets and equity.
• Held public events and distributed to the public information on retirement planning, saving for college, financial protection, health and life insurance.
• Participated and contributed as a managing agent, crafted a strategy and developed tactics to achieve company targets for sales, product penetration and sales targets.
• Created strategy for online marketing & promotion. Developed and implemented cost-effective processes and infrastructure to support objectives. Reported on traffic metrics and progress towards goals.
• Researched, acquired and/or created tools, documentation, operational policies and procedures to support consistent communications, branding efforts and marketing objectives.
• Reported on marketing strategy development and execution, SEO, branding, social media, web development complexities.
• Built vendor/resource relationships to progress strategies.

Confidential

Business Project Manager

Responsibilities:

• Fully managed the property management business including rental, accounts, maintenance & HR.
• Supervised Acquisitions: Foreclosure auctions planning, market value research, trustee liaison, chain of title research.
• Reviewed sale contracts from auctions, California Association of Realtors and Bank Short-Sales.
• Administered possession logistics; evictions, service vendor management.
• REO Asset Management; security, property insurance, trash out, maintenance, repairs.
• Coordinated building/ occupancy permits, housing and dangerous building compliance, property refinance.
• Prepared strategy for property to be marketed for sale or lease, prepare renovation/ repair plan.
• Designed and published RFP including vendor qualifications, insurance and performance bonds requirements.
• Wrote vendor contracts, performed QA.
• Managed staging property for delivery; negotiated listing agreements.
• Supervised AR & AP, Managed Escrow, reviewed natural hazard disclosures, appraisal reports, sale contracts.
• Handled negotiations, reviewed title/ binder insurance terms, strategized to overcome hurdles as necessary, approved closing statements, apprised the management on the full, detailed history of the property acquisition thru to date on management reports.

Confidential

Business Project Manager | General Manager

Responsibilities:

• Harnessed, formatted and evaluated the financial performance of the sales, marketing, expenses, payroll and fixed overheads of the operation.
• Created myriad of multifaceted calculations and projections on fleet size/ composition matrix/ cost, financing, market/ competitor trends, royalties, fees / taxes, labor, insurance, marketing/ advertising, property damage/ loss, maintenance, seasonal impacts.
• Managed the whole hierarchy of the employee team thru unity of command and direction. Led via example daily with excellent relations, communications and delegation of responsibility. Gaining an everlasting respect and trust from superiors, colleagues, subordinate employees, service providers, City and Airport management, senior management of competitor operations, and customers.
• Maintained positive, timely and dependable relationship to the executive management from the National Headquarters via conference calls and emails on complex, intricate and sensitive subjects.
• Hosted public and staff meetings, staff trainings safety, system software upgrades, operational protocol, sales and performance improvements.
• Managed Data Center Move/Consolidation, software & Infrastructure Upgrade/Optimization.

Confidential

Store Manager

Responsibilities:

• Continuously improved market share, location performance and profit margins thru tenure.
• Built great relations with corporate office, location employees & customers.
• Performed customer service providing check cashing, currency exchange, currency wire, Gold & Silver Sales, money order, cashier’s checks, international bank drafts and resolved customer service issues.
• Managed locations security, armored transport coordination, inventory, excellent loss prevention record & results, vault operation policy & procedures, audits and compliance.
• Created and maintained excellent relations with security and law enforcement personnel.
• Acquired employees, trained, performed HR duties, delegated & distributed responsibility, provided guidance & counseling.
• Focused on sales goals, employee performance, reviewed & monitored all items contributing to P&L entries and the bottom line.
• Prepared daily, weekly, monthly, quarterly, annual reports per operations procedure, prepared for district or regional office visit and audit/inspection facilitation.
• Complied with all company, Federal, State & Local government laws, policies & procedures.