CAREER PROFILE:

• IT professional with extensive experience with Project Management, Product Management, Business Systems Analyses, Federal agencies, healthcare, pharmaceutical, regulatory, finance and energy sector related enterprise software applications. Proficient in developing custom solutions, commercial off the shelf (COTS) product implementations, systems/data analyses, business intelligence and project/program management services.
• Managed DME (Development, Modernization & Enhancement) projects for 6 major departments within Confidential and Confidential in an Agile environment. Designed & implemented custom Business Intelligence (BI) solutions to departments such as OGCP (Office of Good Clinical Practices), OOPD (Office of Orphan Products Developments), RPMS (Regulations Policy Management and Staff), CDER (Center for Drug Evaluation & Research) - OM (Office of Management), CDER-OND (Office of New Drugs) & CTP (Center for Tobacco Products) .
• Designed and implemented Demo & Disaster Waiver modules of the SWIM (SNAP Workflow Information management) application for Supplemental Nutrition Assistance Program at Unites States Department of Agriculture ( Confidential ) in record time of 10 weeks.
• Upgraded media deliverable module of Producer s Portal application to allow producer s worldwide to submit media (audio & video) deliverables in record time of 8 weeks.
• Implemented/automated payroll process for Experience Corps. Program at Confidential, within record time of 5 months, which allows around 5000 volunteers across multiple states to be enrolled in stipend eligible assignments, submit time cards and receive stipends for work rendered. The payroll processing time was reduced by 50%.
• Improved business continuity at Confidential to 90% by mapping orphan infrastructure, in BMC Remedy Confidential (Configuration Management Database System) through business process re-engineering.
• Simplified Business Service catalog by mapping 800 plus application to 51 distinct business services identified for Confidential . Worked with ITIL experts to align Confidential Change Management and Release & Deployment Management processes with ITIL guidelines. The new processes help prevent unauthorized changes and deployments which add up to 40% of the total changes + deployments made into the production environment.
• Managed stake holder s expectations from 5 AES SBU (Strategic Business Unit) locations. Provided guidance to implementation partners in implementing Change Management, Request Management and Problem Management modules of HP Service Manager across 4 continents and over 30 locations worldwide. Devised 12 different change models in consultation with various IT groups, based on ITIL guidelines.
• Delivered business analyses services to National Heart, Lung and Blood Institute (NHLBI) for installing and customizing team collaboration software Atlassian Confluence and incident management software Atlassian Jira. Implemented risk management strategy as per BABOK guidelines. Improved overall employee satisfaction in regard to content management by 65% at NHLBI.
• Designed and implemented dashboard for doctors and healthcare technicians at Inova by mapping 40 upstream applications to Oracle (HTB) and managing the data transformation from HL7 V2 to HL7 V3. Led a team of systems analysts and Oracle Heath Transaction Base (HTB) specialists to create a central data repository termed Health Information Exchange (HIE), in an agile environment.
• Developed custom SOA (Service Oriented Architecture) application for Confidential ( Confidential ) at Confidential ( Confidential ) to enroll patients in HIV studies across more than 5000 clinical research sites all over the world. Updated an online banking application, in record time of 4 months which resulted an increase in revenue by 40% and increase in online transactions by 65%.

CORE COMPETENCIES:

• BABOK/PMBOK Methodologies
• Business Intelligence/ Data Warehousing/SAP HANA
• Business Process Modeling/Re - engineering
• Commercial Off the Shelf (COTS) products
• Data Flow/Entity Relationship Diagrams
• Data mapping & HL7 data representation standards
• Dev-Ops/Continuous Integration
• Human Computer Interaction (HCI)
• ITIL methodology
• Quality Assurance/6 Sigma/ Lean standards
• SDLC/ Agile/ Scrum Methodology
• Service Oriented Architecture/ Business Objects

WORK EXPERIENCE:

Confidential

Project Manager/Consultant

Responsibilities:

• Facilitated weekly JAD (Joint Application Development) sessions for requirements gathering and system design with DME owners, stake holders and technical team.
• Created and managed Project Plan, Project Charters, Project Schedules (individual as well as combined), Risk Registers and other important documents as designated in the Enterprise Performance Life Cycle (EPLC) process at Confidential .
• Designed and implemented custom dashboard that picks data from a complex Excel sheet on SharePoint and displays meaningful data points in graphical and tabular form. These data points help the Office of Management (OM) at CDER plan and manage their yearly budget of $1+ billion in an effective manner.
• Designed and implemented 3 custom reports and a custom dashboard that helps CTP track and manage inspections and citations for over 2000+ tobacco products and devices.
• Designed 12 custom reports for OGCP that helps them compare data from 6 different applications. None of these applications talk to each other, so the time taken for simple comparisons took weeks. These custom reports help OGCP team compare real time data.
• Designed custom BI portal within Confidential that helps EBO end users, stake holders and potential new clients look for custom solutions implemented at Confidential and reach out to EBO team to help.
• Designed and implemented Standard Operation Procedures (SOPs) for actively monitoring system health and performance at database level, server level, application level and SAP HANA level using Webi monitoring tool and 360 Suite of applications.
• Designed custom ServiceNow reports to be emailed to Confidential Contracting Officer’s Technical Representative (COTR), Program Manager and other Stake Holders, informing them of the number of tickets managed and resolved by EBO Operations & Maintenance team.
• Authored requirements documents, mockups and User Acceptance Testing (UAT) scripts for all DMEs and obtained stake holder sign offs.
• Led daily scrum calls, sent weekly status updates to the COTR, Program Manager and Stake Holders from all DMEs.

Confidential

Project Manager/ Scrum Master/ Consultant

Responsibilities:

• Facilitated weekly JAD sessions (UI design & requirement gathering) with product owner (PO) and stakeholders.
• Authored project schedule (MS Project), product road map, product backlog (Jira), user stories, process workflows (MS Visio), metadata register and configuration files to support backend workflows.
• Designed & implemented process for recording epics, user stories and bugs/issues in Jira and getting these approved by the PO. Implemented Agile processes to support 2-week sprint cycle within the team.
• Led daily scrum calls with the team and stakeholders at Confidential & Nutrition Services (FNS) at Confidential . Provided weekly status updates to FNS COR (Contracting Officer’s Representative) at Confidential & Aurotech management team.
• Led sprint planning sessions with the team and the product owner (PO), guided PO with prioritizing stories for every sprint. Conducted weekly product demo with Po and FNS stakeholders.
• Implemented Agile processes within the SWIM (SNAP Workflow & Information Management) team at Aurotech.
• Led UAT efforts for both releases (R1 & R2), created test users within UAT environment, reviewed and validated test scripts with PO, evaluated UAT feedback and obtained sign off from the PO.
• Designed and implemented release management processes at Aurotech. Interacted with Alfresco Core ( Confidential ) team to discuss deployments/releases within the FNS Integration environment for UAT, Pre-production and production releases of the SWIM application.
• Generated 508 compliance reports, guided the Aurotech team through fixing 508 compliance issues.

Confidential, Silver Spring, MD

Project Manager/ Sr. Systems Analyst

Responsibilities:

• Interacted with stakeholders, across various cross functional teams at Discovery, to elicit business requirements. Transformed these business requirements into technical and functional specifications.
• Facilitated joint application development (JAD) session with business users, product owners and development team. Created screen mockups and use case documents for supporting these sessions.
• Authored technical design specification (TDS) document for legacy system DMC via interviews and technical discussions with enterprise architect and development team, for all modules and downstream integrations.
• Analyzed modules and interfaces that handle media and video file transfer. Created mockups of upgrades to these interfaces for business users and technical team. Defined criteria for definition of done (DOD).
• Part of team that re-engineered business process of uploading Media files to Amazon Cloud (S3) after quality evaluation (QE) processes.
• Led efforts to evaluate solutions for replacing legacy application DMC. Created CRUD matrix and detailed use case document to help with this evaluation. Thoroughly tested MediaSilo as one of the possible replacement solutions.
• Upgraded modules within PP application to allow producers upload different types of audio, video and document deliverables.
• Conducted knowledge transfer sessions for Discovery Germany team for ‘Screening Rooms’ module of DMC application.
• Designed and implemented ITIL processes for adopting ServiceNow (SNOW) SDLC module in the GCS team. These processes start from recording and gathering requirements to deploying the requirement as a final product, all managed in SNOW SDLC module.
• Wrote SQL queries to analyze large volumes of data, which helped in establishing data points such as distinct users, usage patterns, assets uploaded, assets streamed, etc. Provided production support for users of PP and DMC worldwide.
• Led user acceptance testing (UAT) efforts, worked with business users for feedback and signoff, authored UAT test scripts and worked with QA team to design test strategies. Created sprint backlog based on UAT feedback.

Confidential, Washington DC

Sr. Systems Analyst

Responsibilities:

• Interacted with stakeholders across 4 different programs at Confidential to elicit business requirements. Transformed business requirements into technical and functional specifications.
• Designed 34 distinct ETL processes and workflows with system architect and ETL developer to support salesforce data integrations with Confidential external partners such as ADP, IMAX, New York Department of Motor Vehicle (NY DMV), Delaware Department of Motor Vehicle ( Confidential DMV), Peoplesoft, Work Stride, Internal Revenue Services (IRS) & California Franchise Tax Board ( Confidential ).
• Automated payroll process for Experience Corps program by reengineering process to enroll new and existing volunteers into payroll, simplified workflow to associate funding grants with payments made. Designed UI mockups and work flows.
• Automated and simplified process of digitizing course completion certificates for Driver Safety program. The process labeled Walk-in Participant Upload (WIPU) handles certificates for 400,000 plus Driver Safety courses offered by Confidential . Designed and implemented daily roster files to be sent to New York and Delaware DMV (Department of Motor Vehicle) via FTP.
• Reengineered business process to enable 60,000 plus volunteers across all programs at Confidential to submit reimbursement request. Designed and implemented Salesforce validations based on which ETL processes would select information to be sent to Peoplesoft and get reimbursed within record time of 2 days.
• Supported electronic data warehouse (EDW) design and implementation. Led business intelligence (BI) team efforts to create ad-hoc reports as requested by stake holders and external partners alike. Created entity relationship diagrams to guide the business intelligence (BI) team with mapping salesforce objects and fields into EDW.
• Designed and implemented process to purge personally identifiable information (PII) entered into salesforce.
• Led UAT (user acceptance testing) efforts, guided the quality assurance team in designing and implementing test strategies & reported updates/status to senior management.
• Led efforts to transition various business processes and integration files to Confidential external support partner. Created supporting documents and conducted knowledge transfer sessions with the support team.
• Authored technical documents such as entity relationship diagrams, data mappings, use case documents, technical specifications to be used by development team.
• Acted as Salesforce subject matter expert (SME) while interacting with Confidential external partners. Facilitated solution design workshops between stakeholders, ETL developer, Salesforce developer & external partners.
• Led sprint planning efforts by logging and prioritizing enhancements/requests/bugs into Pivotal Tracker and Jira. Defined criteria for definition of done (DOD).
• Supported organization readiness efforts by creating business process reengineering documents and supporting training artifacts.
• Guided the incident management team based in Ohio on recording/capturing new requests/incidents in ServiceNow, assigning the same to appropriate support groups and getting issues resolved with an emphasis on customer satisfaction.

Confidential, Reston, VA

Sr. Business Systems Analyst

Responsibilities:

• Created new Configuration Item (CI) types within Remedy Confidential (Configuration management Database) and associated appropriate assets to these CI. Simplified relationships between various CI classes by adding critical attributes to these classes within Confidential .
• Led efforts to evaluate and update disaster recovery plan, procedures and policies, in conjunction with enterprise architecture team. Gathered business requirements for disaster recovery across multiple departments via user stories.
• Authored business rules for business continuity plan for engineering department, identified key business functions and translated these rules into decision tables. These rules helped align architecture goals with organization goals.
• Interacted with various division heads within Confidential to map AS-IS new hardware request, build and delivery process. Created process decomposition diagram using MS Visio, to understand and address process gaps.
• Created the TO-BE process workflow based on ITIL guidelines and feedback from stake holders. Implemented this new process throughout the organization. Provided weekly status reports to senior management team.
• Led efforts to upgrade the Build and Automation Tool (BAT) used for requesting new hardware. Created entity relationship diagrams, data flow diagrams and new screen prototypes using MS Visio.
• Made recommendation to the Service Now team on process improvements for Change Management, Incident Management and Confidential mapping.
• Interacted with enterprise architecture (Troux) team to identify and map data streams to Confidential data warehouse. Supported efforts to create data marts that feed information to the Technology Portal Insight dashboard at Confidential .
• Interacted with enterprise architecture team on resolving access management issues for CAB (Change Approval Board) members outside Confidential firewall.
• Managed orphan infrastructure retirement and change management execution for disaster recovery environment. Wrote custom SQL queries to create ad-hoc reports for upper management.
• Attended Salesforce demo on behalf of Confidential and performed gap analysis between Salesforce and legacy CRM tool implemented at Confidential .

Confidential, Owings Mills, MD

Project Manager/ Business Systems Analyst

Responsibilities:

• Mediated between enterprise architects, ITIL experts, tool vendor and the development team for decomposing high level requirements into functional and technical requirements. Conducted requirements analysis using use case modeling.
• Conducted joint application development (JAD) sessions to collect requirements in form of user stories. Uploaded the stories into SNOW SDLC module to be graded and used for development, in an agile environment.
• Established traceability from Business requirements to Functional requirements to user requirements using HP ALM. Created test cases based on functional and user requirements and logged in defects against the same.
• Executed Gap analysis to identify gaps between Confidential Change Management process and ServiceNow out of box workflow/screens, for CBDM Configuration Item (CI) attributes and ServiceNow out of box CI attributes.
• Simplified the Business Service Catalog, by mapping 800 plus applications to 50 business services, with emphasis on business reporting needs and appropriate support groups.
• Led efforts to re-engineering help desk processes and procedures. Conducted training sessions for level I, II and III help desk personnel.
• Created UI prototypes for 45 distinct CI classes and their respective attributes, to be mapped into SNOW Confidential .
• Created process decomposition diagram using MS Visio, to evaluate AS-IS SCRUM development process at Confidential . Identified areas of redundancy and implemented changes in the TO-BE process workflow.
• Conducted data flow diagram and prototypes for InfoPath forms, using MS Visio, used to collect information during various stages of R&DM process.
• Interacted with development team, ITIL experts and enterprise architecture team on setting up access management for SNOW in production environment. Resolved issues reported by end users and imparted user training.
• Authored Requirement Management Plan (RMP) for Iteration 3 of ServiceNow implementation which included Change Management, Release & Deployment Management and Confidential .
• Created high level process workflow for change management and release & deployment management processes, using MS Visio, to accommodate enterprise architecture needs. Decomposed high level models into detailed process models and supporting activities.
• Wrote SQL queries to extract and analyze data from legacy tools, including MS Dynamics CRM, as part of legacy data consolidation into SNOW.

Confidential, Fairfax, VA

Project Manager Jr./ Systems Analyst

Responsibilities:

• Coordinated with Stake holders, application architect and development team to identify and document the business rules for the data flow. Decomposed business requirements into business, functional and technical requirements.
• Authored functional specification document (FSD) and documented the source-to-target mapping documents (BRS - Business Rule Spreadsheet) with data transformation logic.
• Created project estimates (LOE), strategy (how to implement) and Business process optimization using MS Project.
• Analyzed the data extracts from Legacy Systems. Interacted with the application architect to determine the element source, format and its integrity within the system.
• Elicited requirements in form of user stories. Requirements analysis through use case modeling.
• Interacted extensively with data modeler and ETL developers for creating data flow diagrams, data dictionaries & entity relationship diagram and process workflow diagrams using MS Visio.
• Guided the quality assurance team in creating test cases, integration testing, regression testing and UI testing. Conducted user acceptance testing (UAT) and obtained signoffs from the stake holders.
• Created web help files and quick reference cards using Madcap Flare. Wrote SQL queries to create custom reports for the stakeholders.
• Access management activities such as creating role based users, granting access to the users, imparting training on using the application as per the role granted.

Confidential, Arlington, VA

Senior Business/Data Analyst

Responsibilities:

• Interacted with business customer from various AES Strategic Business Units (USA, Brazil, Chile and Netherlands) to elicit, document and craft process, functional and technical requirements for Change Management and Incident Management modules of HP Service Manager.
• Facilitated JAD sessions between the business users, enterprise architect team and development team with emphasis on agile development, user stories and ITIL best practices for deployment management, problem management, release management, and incident management.
• Created quality project requirements document (PRD) including data flow diagrams, use cases and wire frames for change management and incident management modules.
• Analyzed large volumes of data sets for analyses of global help desk processes, provided solutions in terms of process improvements with focus on higher customer satisfaction by reducing ticket handling time and managing Service Level Agreements (SLA).
• Developed SQL queries for generating region specific quality assurance reports and ad-hoc reports against Production database, using SQL Reports builder.
• Performed project management activities such as conducting daily scrum meeting with the development team, status update meetings with AES SBU locations globally and providing regular status reports to the Executive Leadership Team (ELT).
• Business process remodeling for change management and incident management process using MS Visio. Decomposed high level process models into detailed low level process models and activities to explain ITIL concepts to business users.
• Interacted daily with development team to ensure business requirements are being satisfied and correctly mapped to defined ITIL process for change management and incident management.
• Planned and facilitated UAT activities such as imparting training for testers, reviewing test case documentation to be used by the testing team, ensuring all issues/defects logged and reported by testers are resolved and obtaining final sign offs from stake holders.
• Identified and evaluated data sources for legacy systems used at AES Brazil to be integrated with HP Service Manager.
• Interacted with Configuration Managers to simplify and align AES Configuration Management process with HP Service Manager designed workflow.
• Analyzed help desk tickets for various processes, identified issues causing process backlogs, re-engineered different help desk processes and imparted training as part of help desk process improvement exercise.
• Interacted daily with CAB (Change Advisory Board) & ECAB (Emergency CAB) team members from various locations and made recommendations based on risk assessment and impact of changes to business applications.
• Accessed and developed thorough understanding of Siebel CRM 8.2. Developed custom SQL reports depicting data flow between AES SBUs and their customers, using Seibel analytics.