SUMMARY:

Accomplished technical leader and mentor with 15+ years of technology experience, including 8+ years in leadership positions with a strong technical and software development background. Experienced with SaaS, Packaged, and Corporate IT solutions.

KEY SKILLS:

• Software Development (Agile, Waterfall)
• Mentor and Develop Individuals and Teams
• Worldwide Multi - Location Team Management
• Excellent Interpersonal, Communication, Collaboration, Conflict Resolution, and Presentation Skills
• Project Management
• Business Analysis
• Development Operations / Configuration Management
• Knowledge Management
• Process and Policy Improvement
• Help Desk Management
• Strong Vendor / Supplier Relationships
• Large Capital Budgets (~1.5M)
• Languages: English (native), Spanish

WORK EXPERIENCE:

Confidential

Manager, Build, Release, Deploy

Responsibilities:

• Voted 2015 Employee of the Year by colleagues in recognition of significant improvements made to department.
• Corrected many problems in build and deployment scripts, reducing manual intervention. Developed new build and deployment modules with improved architecture, significant code reuse, and error handling. Resulted in supporting more than a 250% increase in build and deployment volume from suddenly-increased product demands.
• Instituted standardized, repeatable, documented processes, with significant consistency across all products. This reduced errors, made the department scalable, facilitated rapid training of new-hires, and provided the foundation for continuous improvement and further automation.
• Improved procedures for maintaining disaster recovery site. Achieved over a 90% reduction in the time gap between production and disaster recovery sites being in sync with the same application version.
• Mentored entry-level new hire who received peer-nominated award within first year of employment.
• Reduced deployment time and decreased errors of database patches through improved automation.
• Facilitated better use of Jira for tracking, managing, and reporting on issues.
• Innovated with Jira, Confluence, and custom macros to create a significant knowledge repository wiki, providing quick access to status, reports, product information, processes, environments, and other critical information.

Confidential

Manager

Responsibilities:

• Drove product feature improvements and implemented improved QA for product releases, resulting in fewer defects.
• Introduced automation for customer version upgrades, which increased reliability and decreased effort.
• Introduced tools to improve information sharing and collaboration, better plan and manage software projects, manage test cases, and produce web-based help systems and API documentation.

Confidential

Software Development Manager

Responsibilities:

• Coached junior and senior team members to greater success.
• Automated database replication deployment, greatly reducing manual labor required for releases.
• Introduced newer technology (ASP.NET, MVC, SSRS), yielding reduced development time for enhancements.
• Stabilized application through rewriting problematic system integrations and rewriting problematic components.
• Migrated complex, undocumented system to new data center after we purchased another company.
• Reverse-engineered applications from IBM System i to Windows, reducing system complexity.
• Developed strategies for system simplification, server reduction, and performance improvement.

Confidential

Manager, Configuration Management / Development Operations

Responsibilities:

• Introduced software development concepts in a team where they were lacking, including architecture planning, code reuse, code reviews, test plans, deployment plans, and system documentation. Resulted in more reliable systems, deployments, and upgrades and improved system maintainability.
• Commended by supervisors for improving staff through coaching/mentoring and for improving team professionalism.
• Commended by Executive Vice President for results of project to select a global standard source control system.
• Introduced Electric Cloud automation solution, freeing 20 hours/week for team and improving developer productivity.
• Developed strong working relationship with IT department, resulting in better cooperation, performance, planning, and management of global systems administered by team.
• Managed 200+ servers. Migrated physical servers to VM farm, improving maintainability and reducing costs.
• Revised existing compensation and hiring practices to better attract and retain qualified personnel.
• Identified key needs missing on team and successfully achieved additional headcount allocation.
• Centralized, simplified, and managed procurement and budget for worldwide development organization.
• Eliminated a frequent escalation problem regarding a product team's builds through properly defining the problem and associated deliverables.
• Led efforts to architect, plan, implement, and deploy tools and system integrations.

Confidential

Software Development Project Lead / Manager

Responsibilities:

• Commended by supervisor for developing strong and effective working relationships with “difficult” individuals and teams.
• Received valued contributor award for creating the sales order synchronization system between the new China retail sales system and existing enterprise systems.
• Project lead for new international tax withholding audit system (including analysis, project planning, work with business sponsors). Championed use of new technology (WPF) that yielded tangible productivity benefits.

Confidential

Senior Software Engineer

Responsibilities:

• Led .Net foundation architecture for new application development.
• Initiated automated, reproducible, nightly build process, allowing daily monitoring of project status.
• Introduced tools such as NUnit, NDoc, and Visual Build Professional, resulting in more automation and efficiency.
• Led planning and implementation of new customer-facing issue tracking system.

Confidential

Team Lead / Manager / Senior Developer

Responsibilities:

• Initiated longer-term project planning to better recognize deliverables, commitments, and needed resources.
• Instituted reproducible build process and release notes, yielding better stakeholder communication.
• Established test lab at local office, yielding more rapid reproduction, diagnosis, and resolution of defects.

Confidential

Software Development Manager

Responsibilities:

• Reduced code maintenance costs and improved developer productivity through improved object-oriented architecture.

Confidential

Team Lead / Manager

Responsibilities:

• Commended by company owner for quickly gaining an in-depth understanding of his business.
• Led business analysis, design, and implementation of large PPO network. Commended by vendor for the best-presented, most accurate implementation they had seen. High accuracy improved company reputation and reduced costs.
• Analyzed business needs and developed supporting architecture. Allowed rapid addition of PPO implementations independent of version releases. This was crucial to sales and was not previously possible with the software.
• Identified much code used by other teams that could be used in PPO development. Initiated a cross-team project to rework existing code into reusable classes, allowing significant code reuse, more rapid and stable development, fewer defects, and more modular code.

Confidential

Confidential Healthcare Consulting Services

Responsibilities:

• Recruited to be part of the national healthcare consulting team. Responsibilities included design, development, business analysis, project management, conference session content development/presentation, and maintaining customer relationships.