SUMMARY:

• An adept and highly experienced results driven Technical Project Manager with a software engineer background.
• Years of experience in managing multinational, multi - disciplinary teams of varying sizes and complex programs of work specifically payments, mobile, ecommerce and web developments.
• Has the ability to build strong relationships with all stakeholders and to turn proposals into reality.
• Strong technical knowledge of multiple systems, iOS Mobile programming, cloud, CRM, CMS, data visualization, Data warehouse architecture (Kimball/Inmon) all projects coupled with Project management techniques such as PMI for Agile and Prince 2.

KEY SKILLS:

• Skilled in Strategic planning and roadmaps
• Experienced in delivering projects using both waterfall and Agile methodologies
• Skilled facilitator of delivering Executive level presentations
• Skillful in setting up meetings and facilitating user interviews and workshops
• Advanced development skills in PL/SQL, SQL
• Proficient with payment process, Ecommerce, Credit Cards, SEPA, Big Data Analytics Online Marketing, web analytics
• Knowledge of Kimball/Inmon data warehousing architecture
• Outstanding knowledge of business process and associated sales and marketing
• Immense ability to maintain relationship with both IT and business departments
• Exceptional ability to meet all goals working in a team environment

HARDWARE & SOFTWARE:

Programming Languages Used: R, Objective C, MFC C++, JAVA, C, C++, Sql*Plus, PL/SQL, Sybase, Shell Scripting, Perl, HTML, Visual Basic, FOCUS, COBOL, DB2, MVS/JCL, Pascal, CICS, OpenGL

Operating Systems: UNIX, Mac OS/X, Redhat, IRIX, Solaris, Windows, Linux

Software Used: Microsoft Project, JIRA, HP Quality Center, Oracle, Toad, Sybase, Visio, Rational Rose, WebObjects, RETEK, Omnigaff

PROFESSIONAL EXPERIENCE:

Confidential

Technical Project Manager, San Francisco, CA

Responsibilities:

• Responsible for the business banking products hybrid straight through payment processing experience on mobile and web.
• Liaison between the business client and technology departments by planning and leading projects that solve complex business problems through strategic ecommerce-based solutions
• Deliver the strategy for the ongoing and managing of the entire lifecycle of the business banking mobile payment product(s) technology
• Collaborate with engineering working on BB Payments Mobile eWallet application and B2c ecommerce systems.
• Oversee and dictated requirements and use cases for mobile future payment product project.
• Documented business case for products focused on products customer love from a conducted market research and analyse competitive landscape.
• Provided weekly project status updates, weekly demo calls to showcase across all stake holders and departments.
• Enabled clear direction for API, Confidential and UI engineering teams local and outsourced.
• Daily task include solution d esign, manufacturing, testing, quality control of marketing, contact for stakeholders to understand needs, timelines, budgets.
• Responsible for Global product strategy development and end-to-end lifecycle management of products and services that enable digital payments through the Business Banking channel.
• Create and execute go-to-market strategies for digital payment solutions, ensuring that the product has been technically enabled, tested, and delivered with requisite documentation, packaging, and sales materials.
• Educate internal and external stakeholders about the strategy, product roadmap, value propositions, functionality, and commercial use cases of payments technologies (credit card, Confidential, smart cards etc…)
• Manage activities for a specific mobile payment product or group of products from product definition and planning through production, release, and end of life.
• Daily involvement included central resource with design, process, manufacturing, test, quality and marketing as the product(s) move to production and distribution.
• Involvement throughout all stages of a product's lifecycle including modifications, upgrades and maintenance of the product or product line.
• Duties include standard practices and procedures in analysing situations or data from which answers can be readily obtained.
• Held international marketing community calls with external speakers to showcase channel excellence across markets
• Defined scope, budget (including TCO & ROI), product roadmap, business cases, UML diagrams, and reviewed all technical specifications based on Confidential internal requirements.
• Worked closely with other product managers and cross-functional partners to deploy, API & Confidential development, test/validate, and maintain the data and analytics platform
• Worked with multiple team’s IT, legal, compliance, and Risk to identify and manage internal regulations
• Analyze new payment project initiatives delivering feasibility studies and gap analysis for corresponding mobile functionality (all platforms iOS, Android, Mobile EAM(SAP:BO)) delivering reports (ROI).

Confidential

Technical Business Analyst/IT Product Manager

Responsibilities:

• Plan technical design of the automation technologies required for globally deploying and operating the digital marketing, mobile & ecommerce (internal and external payments) platforms.
• Manage implementation of tokenization projects to show POC for developing and implementing to strategic partnerships
• Set all goals for managing and building payment systems, determining the best features to build, achieve goals and benefit for the customer.
• Ensure the product line maintains the market demand, market growth also ensuring the company profits are the highest priority.
• Coordinating delivery of our operational automation technologies, engaging with the Technical Leads and business (other product owners, finance, department leads, owners) worldwide to establish technical direction & approach.
• Oversaw all of the various developments for iOS mobile and web payments for all new product launch for education testing’s services.
• Working closely with the iOS application development and architecture teams to make informed, collaborative technical decisions.
• Engaging with Confidential teams across networks, security, infrastructure, virtualization, content delivery, integration and quality assurance
• Provided clear directions to iOS and cloud engineering team in order to deliver the deployment automation pipeline.
• Engaged with the department technical leads to establish technical direction & approach and pprovided project and program status reporting and other formal/informal communications regarding initiatives, issues, and achievements for a variety of audiences including internal and external business partners, and senior management.
• Managed day to day platform of companies which partner with payment products and goals of Pearson.
• Manage agile product development of digital payment solutions, ensuring that critical business needs are addressed and Technology resources deliver maximum value to the product.
• Management of Development Operations priorities to deliver repeatable, continuous deployment capabilities. Achieved targets and met expectations while forecasting and negotiating project expectations to clients and customers.
• Coordinate, architecture, design, development, testing, several implementations of software; and ensure they meet established specifications on time and quality standards, and are within budget .
• Manage projects developing cutting edge cloud platform solution blocks using the latest tools and platforms offered by OpenStack, AWS and Azure. Familiarity with public and private cloud computing environments based on AWS OpenStack an VMware.
• Coordination with the Quality Assurance Team to support test activities experience with deployment automation, working with platforms for configuration management, provisioning, artifact repositories such as Puppet, Rundeck, Nexus, Jenkins.
• Excellent collaboration skills across Development and Operations and with all other stakeholders.
• Leverage knowledge of your customers' environments to assist support engineers and service teams in better serving your customers
• Provide detailed reviews of new features, service disruptions, metrics, detailed pre-launch planning and training.
• Engage with Director and C-Level executives to understand business needs, providing TCO and metrics.
• Work directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible.
• Excellent communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences, both technical and non-technical within working in an Agile / Kanban development environment.

Confidential

Technical Sr. Business Analyst/Project Manager

Responsibilities:

• Oversaw the various activities for development of the internal alumni credit card mobile and web ecommerce products.
• Introduce several overall product strategy/road-map, vision for look, feel, usability and future alumni credit card features.
• Responsible for the ecommerce (Credit Card) delivery channels of all Internet Banking experience and internal payments.
• Delivered requirements and use cases for mobile future payment transfers implementation project.
• Identify alternatives based on best practices and application functionality for all web developments. Anticipate and identify issues and develop recommendations and courses of action consistent with business objectives and functional requirements.
• Created project plans tracking all aspects of an initiative, including sub-projects, inter-dependencies, milestones, risks, contingency plans and project resources.
• Manage projects in the functional area, from inception to completion developing applications using CC payment solutions.
• Managed a team of 5 to 12 software engineers for a large-scale project with from concept thru to development and deployment.
• Maintain end-to-end process by gathering and prioritizing stakeholder data needs and writing requirements.
• Lead the team in creating a process to ensure each new project launches with proper tracking and enable the team to answer key product and business questions.
• Collaborated with cross-function team Project Managers to track End to End status of the assigned initiatives
• Created and manage project plans, issue logs, manage action items, progress tracking scorecard and other project artifacts.
• Conduct routine meetings and checkpoints to track progress, identify obstacles and ensure tasks are completed as needed
• Responsible for, formulate and document the best practices and architectures needed to develop and manage highly resilient solutions on public and private SaaS, PaaS platforms for payments.

Confidential

Senior Business Analyst/Technical Project Manager

Responsibilities:

• Liaison between the business client and technology organizations by planning and leading projects that solve complex business problems through strategic eCommerce-based solutions (e.g., Intranet and Internet)
• Technical Project/Product Manager working on Payments Mobile eWallet application and Confidential initiatives.
• Leading the transformation in payments through Confidential, chip-enabled cards, mobile wallets, ecommerce, and payment solutions for businesses of all sizes
• Define and manage the digital payments product roadmap leveraging credit card technology to develop product enhancements that deliver best-in-class consumer experiences, convenient payment choices, and transaction security.
• Work closely with global and regional product teams to identify product requirements, evaluate business cases, and create customer value propositions for payments online, in-app, and in-store.
• Delivered requirements and use cases for mobile future payment transfers implementation project.
• Documented International customer journey from several payment methodologies all via mobile payment options.
• Applied understanding of payment specifications for Smart Cards, Confidential technologies and Mobile payments.
• Worked with multiple team’s IT, legal, compliance, and Risk to identify and manage internal regulations
• Analyze new payment project initiatives delivering feasibility studies and gap analysis for corresponding mobile functionality (all platforms iOS, Android, Mobile EAM(SAP:BO)) delivered new reports.
• Mitigated requirements, direction, and concerns in pertaining to the project.

Confidential

Technical Project Manager

Responsibilities:

• Technical Project Manager on Credit Card Mobile Payments Client Confidential, Confidential initiative payment enterprise system and senior Business Analyst working on credit cards processing systems.
• Lead engineering team through all phases of product lifecycle from concept through to launch and integration for payment mobile Confidential .
• Lead and managed ideas for features, prioritization, feature definition for product along with financial forecasting.
• F ocus on incorporating payments into GC digital platforms such in order to deliver significant value to our customers and ecosystem stakeholders including but not limited to: issuers, acquirers, merchants, and consumers
• Worked with cross-functional teams: Engineering, Marketing, Financing Sales and operations.
• Lead team of seven engineers for solution design with architect for Confidential integration into payment life-cycle for all credit cards and acquirer systems.
• Collaborated with full lifecycle IT and business teams for the implementations of First Data Credit card systems.
• Worked with senior stakeholders in APAC, EMEA and America to compile requirements for CC analytics mobile client system.
• Delivered requirements and use cases for managing Commercial Card projects, mobile future payment transfers First Data implementation project.
• Created requirements and business process diagrams for Credit Card account balance, fees, transfers and balances for payment entries to be processed. Keen-eye for good design and user experience.
• Analyze new payment project initiatives delivering feasibility studies and gap analysis for corresponding mobile functionality (all platforms iOS and Android) delivered new reports.
• Good knowledge of worldwide PCI data laws for mobile, credit card data and ecommerce payment systems (First Data, AIB, Evalon etc).