SUMMARY:

• Implemented large - scale MS GP Dynamics CRM systems to improve enterprise-critical business areas for public and private sector organizations and companies.
• Implemented first-ever large-scale ERP MS GP Dynamics/WennSoft Signature system to improve 14 critical business areas for largest Confidential fabricator.
• Delivered single overall ERP process to move 12 vendor partners to technology transaction processing platform, resulting in cost savings of $500K annually.
• Directed 43 infrastructure technology business processes to change business output from localized to network platform, saving $225K in costs in first year.

TECHNICAL SKILLS:

• Rational Unified Process (RUP)
• METHOD/1 Methodology
• Business Process Management (BPM)
• CLARITY/Workbench
• Plan View
• MS GP Dynamics
• SDLC
• SharePoint
• File Net
• Bid Estimation/Sizing
• WennSoft Signature
• SAP
• Java
• XML VPN
• Web Services Manager
• Windows 7/XP/NT
• Lotus Notes
• VISIO
• MS Access
• MS Project
• MS Word
• MS Excel
• MS Power Point

PROFESSIONAL EXPERIENCE:

Project/ Program Manager

Confidential

Responsibilities:

• Successfully directed 5 concurrent MS Dynamics CRM implementations.
• Directed 8-10 core team members to define current state, future state requirements, design, develop and implement.
• Implemented CRM at Miller Heiman (Sales Management), Exelis (Quota Management), Jasco Products, Orange County Courts (Employee Management) and Riverside District Attorney (Grants Management).

Program Manager

Confidential, Phoenix, AZ

Responsibilities:

• Successfully directed MS Dynamics Great Plains and WennSoft Signature ERP implementation.
• Effectively directed 5 core team members to define/document total current state, future state requirements, gap analysis, design, development and implementation. Budget = $2.6M.
• Managed diverse teams of 14 businesses, 10 vendors and 3 technical teams to analyze, propose and implement total ERP solution. Included MS CRM, DocLink, Binary Stream and Greenshades solutions.

Sr. Program/Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Successfully managed 10-12 global customer, technical support teams to implement Service Delivery & Support projects involving Cisco Networking Solutions using Waterfall methodology.
• Produced “Best-in-Practice” rated deliverables: Project Plans, Schedules, Metrics/Status Reporting, Cost Estimates, Budget Tracking/Forecasting, Resource Allocation/Tracking, Risk Management and C-Level Presentations.

Sr. Project Manager

Confidential, Scottsdale, AZ

Responsibilities:

• Successfully managed 14 business customer, vendor (FileNet and Confidential ) and technical support teams to implement FileNet CRM upgrade. Budget = $1.5M.
• Effectively managed Agile and Waterfall methodologies Project Plans/Schedules, Metrics/Status Reporting, Estimates, Budget & Resource Tracking/Forecasting, Risk Management and Executive Presentations.

Sr. Program/Project Manager

Confidential, Tempe, AZ

Responsibilities:

• Successfully directed Confidential International PeopleSoft ERP implementation using Agile methodology.
• Projected $100K administrative cost savings during first year.
• Effectively managed global teams of 10-12 customer, vendor, internal technical support teams and business owners to analyze, propose and deliver and support ERP solution across 12 functional work streams.

Sr. Customer/Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Received “Outstanding” Customer Satisfaction reviews for creating and leading PMO/Technology Service Delivery Cloud Computing and ongoing service projects for Biotech Business Operations.
• Successfully managed 10-12 global customer, technical and support teams using Waterfall methodology. Produced “Best-in-Practice” deliverables: Project Plans, Schedules, Metrics/Status Reporting, Cost Estimates, Budget Tracking/Forecasting, Resource Allocation/Tracking, Risk Management and C-Level Presentations.

Sr. Program/Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Successfully implemented ERP multi-partner XML-VPN Migration to Web Services Manager technology stack uplift using Waterfall. Effectively managed multiple teams of 10-12 professional technical leaders, 10 technology partners, 10 sub projects and teams on 5-6 parallel application and infrastructure projects.
• Support/Operations Expenses projected savings of $500K (first year). Included PMO Best Practices, Project Plans, Schedules, Status/Metrics Reports, Estimates, Cost Tracking/Forecasting, C-Level Presentations, Risk Management, Business Requirements, Gap Analysis, Test/DR Plans and Implementation Plans.

Sr. Program/Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Successfully managed multiple ITIL-compliant, SDLC global teams of 18-20 professional technical leaders, designers, business owners, business analysts and developers on parallel system, application and infrastructure projects.
• Created and managed highly-rated Program Management Office (PMO), Project Plans & Schedules, KPI Metrics Reporting, Status Reporting, Project Estimations, Cost Tracking and Forecasting, Resource Tracking, Management Presentations, Issue/Risk Management processes.
• Exceeded customer expectations with deliverables. Included Business Requirements Documents, Detailed Requirements Documents, Functional Design Specifications, User Interface Design Specifications, Use Cases, User Acceptance (UAT) Test Plans, Rollback Plans, Business Continuity-Disaster Recovery Plans and Implementation Plans .

Sr. Program/Project Manager

Confidential, Scottsdale, AZ

Responsibilities:

• Delivered global financial, shipping and processing solutions increasing revenues by $1M. Projects included ERP, CRM, Business Intelligence, Financial and Customer Service applications.
• Successfully managed portfolio of 4-6 projects with global teams of 8-12 business, 4 vendor and 6-10 technical professionals (each project). Included Operations, Technology, Ecommerce and Transportation domains following SDLC processes and PMO Best Practices.
• Rated “Outstanding” on all Performance Reviews and Customer satisfaction surveys.
• Effectively managed Project Demand & Requirements, Gap Analysis, Metrics & Status Reporting to C - Levels, Project Plans, Schedules, Cost Estimates, Resource Allocation & Tracking, Executive and Director/Manager Level Presentations and Issue-Risk Management processes.

Sr. Program/Project Manager

Confidential, Scottsdale, AZ

Responsibilities:

• Implemented State and County government ERP, CRM and Transportation Cost Recovery transaction solution projects/programs that increased revenues by $1.25M annually. Rated “Superior” on all Performance Reviews.
• Successfully managed customized methodology process projects with multiple domestic teams of 8-10 designers, creative staff, technical leaders, business owners, business analysts and developers on parallel project platforms including .NET, JAVA, C, C++.
• Delivered Business Requirements, Project Plans & Schedules, Cost Estimates, Resource Forecasting & Tracking, Executive & Director-Level Management Status Reporting and Risk Management processes.

Sr. Program/Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Successfully managed 4-5 parallel projects. Rated “Outstanding” on Performance Reviews for Global Business Continuation/Disaster Recovery Project for infrastructure and business applications.
• Increased business revenues totaling $750K annually after implementation of financial solutions.
• Highly effective leadership of 6-10 professionals (each team) using Waterfall methodology to meet ITIL-based business initiatives to deliver effective and infrastructure solutions for financial, banking, credit, operations and internal business project initiatives.

Sr. Project Manager/Analyst

Confidential, Chandler, AZ

Responsibilities:

• Produced customer-rated “Best-in-Class” practices using Agile and Waterfall to deliver ERP Global KPI & Customer Service Metrics Project.
• Project included Status Reporting, Business Requirements, Gap Analyses, User Interface Specifications, Test Cases & Plans, Disaster Recovery Plans, Implementation Plans and Risk Mitigation .

Sr. Project Manager/Team Leader

Confidential, Phoenix, AZ

Responsibilities:

• Successfully implemented ERP Global Year 2000 Project for 43 Confidential business work streams using METHOD/1 methodology . Budget = $4.5M . Delivered project and project on time and within budget.
• Awarded “Superior Performer” award by AET PMO Executive Leadership for helping save $1M annually in sustained support costs. Delivered “Best in Practice” Project Documentation, Project Plans, Schedules, Vendor Management, Cost Estimates, Business Requirements, Financial Tracking/Forecasting, Resource Allocation & Tracking, Executive & Director-Level Management Reporting and Issue/Risk Mitigation processes.