SUMMARY:

• Proactively manages multiple resources and projects, while improving processes.
• Exceptional interpersonal communicator that effectively interacts with executives, project stakeholders and team members.
• Trusted advisor to business, technical and management resources.
• TFS/JIRA/Confluence/Blueprint
• Microsoft Project Professional/Project Web Access 2003 - 2013 (Administrator)
• SharePoint 2010 Administrator
• Project Management Office experience
• Participant in WF Agile Advisory Committee
• Project Management and Process Improvement
• Worked with Confidential business to manage their BAU program that impacts many lines of business. Implemented a BAU-specific change request template. Updated TOG engagement process to gain improvements in requirements gathering and project sizing/commitments.
• Supported business and Wachovia project managers in using Confidential processes and procedures to effectively manage projects and adhere to policy guidelines.
• Led renewed effort at the AZ Supreme Court to install the BMC Remedy ITSM 7.6 Suite, and to implement Incident and Change Management. This was accomplished in 7 weeks, from signing a GSA contract with vendor to completion at end of FY10.
• Ramped up and trained off-shore team for the Literature 2010 SCO Build project start-up at Pearson; effectively balancing workload vs. total resources needed to make submission deadlines in the master project schedule.
• Worked with Pearson business units to document, streamline and improve content creation/upload requirements to remove impediments to successful deployments.

WORK EXPERIENCE:

Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Manage technology projects within the EIT Workforce PMO that are medium to high risk, multi-phased and cross-functional.
• Maintain forecasts and budgets for projects up to $2-5MM and approx. 30 FTEs and managed resources. Track variances and report to project stakeholders and PMO accordingly.
• Partner with Residential Valuations and Confidential groups to implement a 3rd party solution to replace a non-compliant collateral platform.
• Leading the effort to facilitate mapping of historical data load as well as migration of users and data from retired platform to new solution. Assist Confidential with managing resource needs to complete job migration and QA functions in a limited and mandated timeframe.
• Ensure contractual deliverables for disengagement with current outside vendor are complete, and prepare for internal application sunset activities.

IT Project Manager & Requirements Project Lead

Confidential, Tempe, AZ

Responsibilities:

• Oversee production support of core project, including gathering and documenting requirements, analyzing gaps, translating functional requirements to technical requirements, and identifying options.
• Created a hybrid project and requirements management methodology using Waterfall, Agile Scrum and Rational Unified Process techniques using Blueprint tool.
• Ensured the project will satisfy any SOX compliance, audit, and regulatory needs.
• Coordinated development, testing, and implementation of solutions with vendors.
• Reported project status on bi-weekly basis to executive leadership, and weekly to project team.
• Managed project resources and change/risk/issues in Clarity.
• Managed overall project schedule in Microsoft Project.
• Established and drove project objectives and deliverables to meet set milestone dates.
• Administered project iKnow site in SharePoint 2010.

Sr. Project Manager

Confidential, Tempe, AZ

Responsibilities:

• Managed mainframe and Java infrastructure projects for the Usage tower in the Revenue Accounting IT group, using Waterfall and Agile techniques.
• Facilitated sessions to iterate through and approve project lifecycle documents.
• Identified opportunities for potential organizational, system or process improvements. Make recommendations or take appropriate action.

VP, Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Managed confidential organizational change efforts within the new SCRA Center of Excellence, established in October 2015.
• Partnered with corporate risk resources on risk assessments to ensure internal and external compliance. Worked with project resources to track and mitigate any OCC findings pertaining to SCRA compliance.
• Used Clarity to manage business project ideas, risks, issues, and changes.
• Managed Consumer Lending Technology projects within their PMO organization. Partnered with Consumer Financial Services on "Business as Usual" and key initiatives - which were multi-phased and cross-functional.
• Accountable for project status reporting, finances and facilitating meetings. Met with business partners to present financials. Work with technology managers and resources to ensure accurate incremental project forecasting and charges. Address variances as needed.
• Discussed milestone dates and the required tasks to enter the releases. Negotiated any changes with the business PM, documented the changes and finalized with release management partners.
• Interviewed and assessed PM permanent and managed resource candidates.
• Mentored junior PMs. Assisted new PM contractors with on-boarding and PMO processes.

Implementation Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Project management subject matter expert; working in a consultative capacity for all project stakeholders and with Medicaid IT Strategy and Governance team.
• Assumed complete ownership and accountability for the successful delivery of the project as assessed through budget; schedule; scope; and quality.
• Mitigated risks/issues; utilized change control techniques to manage scope.
• Interviewed BA lead candidates for project team.
• Established opportunities for knowledge sharing; training; coaching and mentoring.
• Planned effective implementation strategies to ensure business and technical owners have the necessary skills; knowledge and training to utilize the project deliverables to obtain the intended strategic value.

Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Managed Deposit Products Group ( Confidential ) projects from the business perspective, meeting or exceeding the requirements set forth in the Confidential Project Management methodology.
• Was responsible for end-to-end project life cycle, in partnership with assigned technology PM.
• Defined project milestones, create project definition and business requirements documents in partnership with Confidential Product Managers and Sponsors.
• Used Team Track (Serena) and Confidential project workbook to manage the schedule, release information, issue reporting, risks, and change controls.

Sr. Infrastructure Project Manager

Confidential, Phoenix, AZ

Responsibilities:

• Managed business and technical deliverables to the project budget and timeline throughout the various project phases to successfully attain program goals.
• Reported weekly project status and managed work requests in Clarity and Remedy ITSM 7.6.
• Mentored PMs that were transitioning from facilities projects to infrastructure.

Project Manager

Confidential, Chandler, AZ

Responsibilities:

• Managed technology projects for Internet Services Group (ISG) applications and Wachovia merger projects, meeting or exceeding the requirements set forth in the Confidential Project Management methodology.
• Managed the schedule, release information, issue reporting, risks and change controls in Planview.
• Managed project documents and finances using Microsoft Excel and STAMP.
• Determine overall project strategy with partner ISG PM, project sponsor, technology and other stakeholders.
• Coordinated systems and operational needs to support changes in products, policy, procedure or programs.
• Elicited business requirements, in partnership with the business and technology resources.

PMO Project Planner/Manager

Confidential, Phoenix, AZ

Responsibilities:

• Managed infrastructure operations, ITSM and various court projects from initiation to closure.
• Lead SCRUM meetings to gather requirements, plan implementation, test and training to post implementation activities.
• Managed vendor relationships, from contract initiation through closure. Ensure signed-off deliverables are within agreed-upon scope, time and budget constraints.
• Created and maintained project plans, schedules and documentation.
• Communicated key project metrics to management, stakeholders and team members. This included progress, risks, scope issues, time lines, and project milestones.
• Assisted other project managers with schedule data to ensure project process consistency and help meet project deadlines on time and under budget.

Content Engineer

Confidential, Chandler, AZ

Responsibilities:

• Managed off-shore resources for Literature 2010 SCO Build project, using Microsoft Project 2007 and Excel.
• Worked with Interactive Media department to finalize and deliver documentation of build procedures in authoring tool used by off-shore resources.
• Lead training sessions via WebEx and teleconference for off-shore and local resources.
• Provided weekly report to VP/Director on critical issues and accomplishments.
• Tracked Software Action Requests and daily task load in Rational Clear Quest, and follow up on progress to complete deployment deadlines. Attend Change Control Board meetings.
• Deployed content onto Pearson SuccessNet and Pearson Benchmark ASPs. Partnered with Technology Project Managers from Prentice Hall and Scott Foresman to deploy their products onto SuccessNet platform.
• Deploy content uploads into the database with XML files and Excel spreadsheets, using Java utilities and UNIX shell scripts.