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Senior Program Manager Resume

NY

PROFESSIONAL SUMMARY:

  • 15+ years of experience as IT Professional with strong Leadership, Vision, Project Management, End - to-End Planning, Execution, Tracking and Delivery of systems.
  • Excellent Business strategist - plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage and bottom-line gains. Enabling teams to consistently deliver contract objectives and deliverables.
  • Successfully delivered high-quality systems, engineering, software and database development solutions and enterprise wide project implementation for F500 clients.
  • Proven Ability to fight Scope Creep. Experienced in Change Management, Incident Management and Release Management. Member of the CCB (Change Control Board). Expert in agile- Certified Scrum Master & Agile Coach and waterfall methodologies. Experienced in Risk Management.
  • Setting up project cost, schedule and productivity benchmarks. Overseeing project budgeting and costs (ROI) by applying metrics to the strategies and goals against the accomplishments.
  • Providing the Definition, Management and Implementation of Automation projects across Multiple Programs to facilitate accurate Project Planning, Tracking and Scheduling.
  • Practitioner of PMI global standards for Project Management with focus on ethics in the disciple.
  • Rich experience in executing the process groups (Initiation, planning, execution, monitoring & control and closing) successfully for multiple projects executed under different development life cycles. Vast experience in developing and executing WBS, Open Benchmark.
  • Leading programs and projects to consistent successful completion. Creating productive internal and external client relationships. Client & Commercial Management.
  • Vendor Management, Support Documentation. Building and mentoring cross functional teams and vendors Resource Optimization & Management. Hiring/Supervising, Project Proposals and Business Development. Expertise in Effort Estimations, Resource Planning and skill level staffing.
  • Demonstrated expertise in design, development, testing and evaluation of software. Extensive understanding of a wide range of technologies, Architectural and engineering solutions.
  • Expertise in project management methodologies and Enterprise Data Centre Operations. Proven track of Data Center Migrations/relocation/consolidation of software systems handling Production and Disaster Recovery. Successful Data Migration involving huge sets of data.
  • Experienced in Project Proposals and providing technical guidance to help staffing companies win multi-million dollar contracts. Developed PCI Policy and Compliance Plans, Web based Compliance Tracking Site to include all supporting links, Gap Assessment and full remediation.
  • Proven track of implementing a Unified Test Automation Framework (UTAF) to integrate and maintain Program Procedures and Standards across all the Projects.
  • Established Testing/QA Centers of Excellence, groomed successfully from inception to maturity
  • Developed and rolled out mature development and testing / QA process, Change Management Process bench marked against SEI-CMMi Level 5. Practitioner of Test Maturity Model Integration
  • Expertise in Test Management including Preparation of Test Strategy, Release Plan, Test Plans, Story/Sprint Sign-off Reports, Sprint and Scrum Release artifacts, Risk Analysis Plan, Test Closure and Test Summary Reports and Test Deliverables.

EXPERTISE SKILLS:

Operating Systems: MS Dos, UNIX, MS Windows, 9X/NT/2000/2003/XP, Mac OS, iOS 7, iOS 6, iOS 5, Android Devices.

Project Management Tools & Test Management: Clarity, Rally, Jira, Version One, Visual Intercept, MSPP, Oracle EBS - HCM, Quality Center, ALM, KYC, Actimize, Lotus Notes, TD, Mantis, Team Forge, QTP, UFT, Cucumber, Selenium IDE, RC, Web Driver, Test NG, Load Runner, JMeter, Tosca, Actimize, BPT, Clear Quest, RQM, Win Runner

Languages: C, C++, VB, Java, J2EE C#, .N et, ASP, Pega, Flex, PHP, HTML, XML, MF

Databases Management: SQLServer2000, Oracle9i, Informatica, Big Data, Hadoop, HDFS

Configuration Tools: MS VSS, Source offsite, SharePoint, TFS, Rational Clear Case

MS Tools: MSoffice2003, Word, Excel, PowerPoint, Project Visio.

Web Services: SOAP, SOA Architecture, WSDL, Rest API’s

Methodologies: Agile, Waterfall, Rapid Prototyping, TDD, BDD, CMMI Maturity Model

Project Management: Custom Software Development, Systems Engineering, Database Design, System Migrations/Integrations, and Enterprise wide Implementations

IT Project Lifecycle & Value-Added Leadership: Cross-Functional Supervision, Team Building & Mentoring, Client Relations & Presentations, Business & IT Planning, Vendor Management

WORK EXPERIENCE:

Confidential, NY

Senior Program Manager

Environment: JavaScript, Angular JS, J2EE, Flex, SOAP, REST API, HTML, Mainframes, .Net, ETL, Informatica, Jira, C#, SiteCore, QTP, Selenium, Quality Centre Selenium IDE, Web Driver, Test NG Framework, Clarity, Open Workbench, MS Test Suite, Actimize, AML, CDD, EGC, BPM, CRMS, MDM, BPT, SharePoint Portal Server, TFS, Tosca, Load Runner, JMeter, Visual Studio, MS Office, MS SQL Server.

Responsibilities:

  • Expertise in Release Planning including the Process Change Requests for all the Project teams. Experienced in detailed End to End Planning & Scheduling, coordinating with internal &external partners to ensure execution of projects as per the defined technical & functional specifications.
  • Prepare, establish and execute kick-off meetings, project Charter, budgeting and costing plans, Risk plans, contingency plans, quality plans, and statement of work (SOW’s).
  • Facilitating and scheduling the Functional, Technical and Solution Design schedules and onto the Interfaces and Build plans for different Components and Programs.
  • Participate in program annual division budget preparation, prepare detailed cost estimates with appropriate justifications, maintain records and prepares routine reports of work performance. Designs and maintains task work flow for all billing functions with maximum efficiency.
  • Plan, organize, assign, review the tasks and action plans across cross functional teams, Monitor operations and activities of the scrum teams, services, recommend improvements and prepare multiple reports on operations, activities, and financials.
  • Conduct and execute all the agile ceremonies for the scrum teams - Sprint Planning, Grooming, Review/Retrospective, Daily Stand-Up meetings, Sprint Demos, Reports.
  • Coordinating with the clients for business process analysis and understanding technical & functional specifications. Conducting, reviewing meetings and monitoring the progress of the project as per schedule, and ensured timely completion and delivery of the project.
  • Expertise in implementation of goals and objectives, implement policies and procedures. Determine and recommend staffing needs, Preparing metrics & reports for management and Risk Management Plan for the projects and initiatives.
  • Preparing Project/Sprint Plans, MVP’s and Tracking project progress in terms of cost, resource deployment, and time over runs and quality compliance and proactively identified and rectified problems to ensure adherence to delivery time-lines.
  • Ensuring delivery by driving each of the projects from Inception, Planning, Execution, Monitor and Control, and closeout Handling physical database design & creation. Devising strategies for Backups, recovery & fine-tuning.
  • In corporate client relationship management and ensure highest client satisfaction. Managing projects ensure successful completion of the projects within the approved Budget and smooth execution and implementation of projects.
  • Providing technical support to application development teams & evaluating products. Conceptualizing and implemented strategies for growth of business opportunities and achieve consistent profitability. Responsible for task delegation, planning, time & team communications, Process Benchmarking, change management, conflict, crisis management, presentations.
  • Schedule and facilitate meeting with all the stakeholders to review and explain the changes incorporated in the plan and to understand the implications.
  • Detailed Development Integration Testing Plan and carry out the required planning and tracking activities. Construction of the Unit Test Schedules and Execution Plans.
  • Preparing the required Environments for Code Deployment. Environmental setup and readiness. Setting team direction and expectations, Coordinating activities across different organizational functions.
  • Prepare and update SIT plan to reflect the summary to be presented to Sr. Management
  • Prepare the Schedules and readiness for User Acceptance Testing Chairing & hosting Defect Management meetings between Development Leads, Test Leads and Stake holders and defining Acceptance criteria.

Confidential, NY

Technical Project Manager

Environment: JavaScript, J2EE, VB, Flex, PHP, C#, .Net, HTML, XML, SOAP UI, Pega, Mainframes, QTP, AML, Actimize, EDD, CDD, MDM, BPM, ETL, Clarity, Rally, Quality Centre, Version One, Visual Intercept, QTP, Clear Quest, Cucumber, Ruby, Selenium, Web Driver, Test NG, MS Test Suite, TFS, Load Runner, Visio, BPT, Informatica, Share Point Portal, SQL Server.

Responsibilities:

  • Extensively worked with the Product Owners, Business Analysts and End Customers to understand and prioritize Business Requirements through various phases of the project from Business Process Study (AS-IS, TO-BE), Gap Analysis, Customization, Change Management.
  • Discussed and finalized the requirements for the globally distributed onshore / offshore functional teams for creating Release Schedules, Develop Frameworks and templates, new screens, Automation Needs, Scenarios and test conditions and cases.
  • Successfully led the agile teams as a Scrum Master by creating and organizing the Product and Sprint backlogs and coordinating with the PO's for timely delivery of the products. Effectively used Project Metrics at every point of the Project lifecycle.
  • SPOC and Responsible for all the phases of Project lifecycle. Effectively used Rally for Planning, Defining Scope, Activity Planning and Sequencing, Resource Planning, Capacity, Developing Schedules, Time Estimating. Reported progress to Senior Management and Clients.
  • Extensively used Clarity Tool for Setting up the Projects, Cost Estimating, Time Management, Project Costs, developing a Budget, Documentation, Creating Charts and Schedules, Risk Analysis, Managing Risks and Issues, Monitoring and Reporting Progress.
  • Extensively worked onto Employee and Trade Surveillance, Insider Trading, Due Diligence applications integrating with Actimize AML fraud detection.
  • Extensively worked onto Alerts, Cases and Resolution Queues models for PEP and negative news alerts and modules with Actimize Tool for the CPACS application.
  • Worked onto Credit Cards domain functionality validating security features User Authentications and Authorizations, Roles and Privileges associated with the account.
  • Worked onto Customer Interface, Credit scoring, payments gateway, payment processing transactions, settlements functionality. Integration of third party loyalty programs into the system. Regression Testing, User Acceptance and Usability Testing.
  • Prepared Suspicious Activity Reports in compliance with established regulatory guidelines and time frames. Identity Verify and reviews accuracy of input from the customer and collateral information in the Processing Queues and misrepresentation in transactions
  • Investigate and ensure compliance of each transaction with the set accuracy, legal, and ethical standards following and utilizing The U.S. Patriot Act, Bank Secrecy Act, AML, OFAC, and other AML regulatory policies. W orked onto building the Navigational Assets across all markets.
  • Developed and deployed web services to interact with partner interfaces, and written client interfaces, and implementation classes related screens web services.
  • Worked onto MS Test Suite for Test Case Management, Spec Flow and Code Review.
  • Worked extensively with Quality Centre/ALM, Clear Quest for creating Test Plans, Test Cases, Test Design, Test Inputs, Test Logs, and Test Summary Reports.
  • Worked with Informatica - Source Analyser, Warehouse Designer, Transformation developer, Mapping Designer, Repository manager, Workflow Manager, Workflow Monitor, Repository server to load data into DWH from flat files and legacy systems.
  • Performed the Root Cause Analysis for issues, triaging and fixing the issues. Implemented performance logger, Test Metrics and customized roll over behaviour of production logs.
  • Supported production environment for releases by identifying, analysing and fixing the issues.

Confidential, AZ

Technology Manager

Environment: Angular JS, J2EE, JavaScript, VB, C#, .Net, SiteCore, QTP, Quality Centre, Clarity, Rally, Visual Intercept, Jira, Actimize, Fund Administration, BPT, Team Forge, SharePoint Portal Server, TFS, Selenium, Load Runner, JMeter, Visual Studio, MS Office Word, Excel, MS SQL Server.

Responsibilities:

  • Worked directly with the business analysts and Customers to understand and prioritize Business Requirements through various phases of the project from Business Process Study (AS-IS, TO-BE), Gap Analysis, Customization, Change Management.
  • SPOC for Project deliverables. Worked as Onsite Co-Coordinator, bridge between the client and offshore teams (cross functional teams). Worked onto Project Planning, Effort estimations, Project Schedules, Cost and Budgeting, Tracking & Implementation.
  • Leadership and coordination in the Analysis &design of Features/Functionalities, Modules, Interfaces, Services, Reports. Performed and generated Analytical Stats and Reports of the Existing and Proposed System, supporting continuous business improvements.
  • Created Business Process Scenarios for the client and team for better understanding of the Process and workflows, Acceptance scripts. Developed data driven framework to automate web services. Trading error class defects, Debugging, fixing defects and defect reporting.
  • Review customer documentation including KYC information to cross-reference with account activity to ensure accurate risk levels have been assigned to the specific accounts. Consistent monitoring of suspicious activities and transactions. Prepare and monitor daily AML and SWIFT reports for fraud, money laundering theft activities and loses.
  • Extensively worked onto the Authorisation & Authentication Systems, Payment Network Systems, Transaction Authorisations, Clearing &Settlements, Activity Pilot modules. Worked with TSYS process across the payments platform onto Card Issuing and Merchant Acquiring domains.
  • Extensively worked onto Credit Cards, New Accounts, Automatic payment program for Vendors, Lockbox functionality for Customers, Master data, Fixed Assets. Worked onto the Organization’s Capital Markets modules like equities, stock loans, convertible debt conversion & private equity, funding venues, market analysis, credit reporting systems.
  • Worked on different modules of the System for archiving and creating queries to provide the data for internal and external Audit and Tax department requirements.
  • Worked onto Conceptual and Logical Data Models (CDMs), (LDMs) for Enterprise Applications to explore the domain concepts, and their relationships. Created Entity Relationship (ER) diagrams based on Business Requirements.
  • Extensively worked on QTP for creating Data Driven, Keyword and Hybrid frameworks. Setting up of the test lab environment. Supported and worked closely with the client to upgrade the application by performing rigorous Integrated and Regression testing.
  • Coordinating the Preparation &Publishing of Test Strategy and Test Plan for every Release and coordinating the final QA signoffs, Reports and Approvals for a successful Release.
  • Involved in Preparation of Test metrics - Effort Variance, Schedule Variance, Defect Density, Defect leakage, RSI (Requirement Stability Index), DRE, for Productivity & Team Efficiency.
  • Worked extensively with Quality Centre for creating Test Plans, Test Cases, Test Design, Test Inputs, Test Logs, and Test Summary Reports.
  • Analysed, Reproduced and reported defects via bug tracking tools Version One and QC.Worked onto Gap Analysis and Preparation of Traceability Matrix, Performing Root Cause Analysis, Risk Assessment & Mitigation. Implemented performance logger and production logs.
  • Coordinated with all the teams in the project in triaging and fixing the issues during testing phases. Provided Test Progress and Metrics to the customer and management.
  • Supported production environment for releases by identifying, analysing and fixing the issues.

Confidential, San Diego, CA

Project Lead/ Onsite Co-Coordinator

Environment: Asp.net, JavaScript, J2EE, VB, Flex, ASP 3.0, PHP, C#.net, XML, QTP, Quality Center, ALM, Version One, Visual Intercept, Selenium, Web Driver, Cucumber, Load Runner, JMeter, MS Test Suite, Coded UI, TFS, Visio, BPF, Informatica, Share Point Portal, SQL Server, Dashboards, Big Data, HDFS.

Responsibilities:

  • Worked with Product Owners and Business Analysts to understand and finalize the Release Schedules, Business & Functional Requirements, implementation of Data Base solutions.
  • Extensively worked onto detailed project planning and control, Final approval of the design specification, managing project deliverables in line with the project plan.
  • Effectively managed the Scrum teams through all the agile ceremonies, Sprint Planning, Grooming, Review/Retro, and Product Showcase to the Business.
  • Managing project scope and change control, recruiting project teams and consultants, co-ordination and engaging of the partners and working groups. Resolving cross-functional issues at project level Monitoring project progress and performance.
  • Providing status reports to the project sponsor and Senior Management, Managing project training within the defined budget and project evaluation. Working closely with users to ensure the project meets business needs.
  • Extensively worked onto multitasking functionalities of edit multiple listings, run multiple searches, Saving Searches, Prospecting, and Comparative Market Analysis (CMA).
  • Successfully implemented Three-way integration between Search Results, Mapping and Images. Email/home page notifications, uploading multiple images functionality.
  • Worked extensively onto trading error class defects and getting the issues resolved. Debugging and defect reporting.
  • Creation of Scenario based scripts and screen based scripts for the Customers and Business Acceptance scripts. Code Review. UAT and Production Support.
  • Creating/Updating/Execution of automation scripts. Created Object Repositories, Re-usable Actions, Recovery Scenarios, and User Defined Functions to be used in other Automation Scripts.
  • Automate the web service application validating the application according to business rules.
  • Involved in functional/component/service level testing for API‘s developed for both IOS and Android Operating Systems.
  • Worked extensively with Quality Centre/ALM for creating Test Plans, Test Cases, Test Design, Test Inputs, Test Logs, and Test Summary Reports.
  • Created test environments, pre-production test/QA environments. Deployed the code on different application servers for various environments Integration and UAT.
  • Worked extensively with QTP, Cucumber, Selenium Tools generating scripts and scenarios.
  • Validated application's GUI for compliance with Usability guidelines.
  • Worked on the Mobile Version of the project involving IOS and android testing.
  • Analysed, Reproduced and reported defects via bug tracking tools Version One and QC.
  • Maintained a detailed Business Requirements Traceability Matrix. Performed the Root Cause Analysis for issues and maintained issue logs.
  • Coordinated with all the teams in the project in triaging and fixing the issues during testing phases. Provided Test Progress and Metrics to the customer and management.
  • Continuous Process Improvement by managing client relations, Regression Testing, Reduced Defects Slippage & CSAT Ratings (customer focus).

Confidential

Release Analyst/Engineer

Environment: C#, .Net, JavaScript, J2EE, VBScript, KYC, AML, Quality Centre, QTP, Business Process Testing, Flex, PHP, Jira, Mantis, Version One, Team Forge, Rational Quality Manager, Dashboard, SQL Server 2008, Visual Studio, Oracle, ETL Testing, Informatica, Share Point Portal.

Responsibilities:

  • Worked directly with the business analysts and Customers to understand and prioritize Business Requirements through various phases of the project from Business Process Study (AS-IS, TO-BE), Gap Analysis, Customization, Change Management.
  • Involved in Preparing High level Project documentation - Project plan, Test strategy and Metrics. Worked on to and provided guidance and Technical insight for the team on Automation Strategies and Techniques. Building Frameworks and Automation Design.
  • Created and Executed Functional Scripts onto User and Agent Logins, Search, Saved Searches, Add Searches Enrolments, Memberships, Promotions /Offers, Market Analysis, Goods/Price Comparison, Billing and Payment Modules.
  • Extensively worked on to AML/KYC transactions analysis, operations and systems administration for SBSA Markets across several businesses Transition Management/Portfolio Solutions, Foreign Exchange, Securities Finance, Enhanced Custody, Currency Management, and Equities Trading.
  • Verify individual BAU trade requests, requiring EDD, working across multiple workgroups within SBSA markets. Worked on daily and weekly AML reports, work closely with front and back office operations verifying the transactional queues.
  • Worked onto the Functional classes of sales and stores accounting modules, customization of the standard platform, changes in the backend Payment Services, enhancing customer UI (Web Based enrolment), enhancing Fast Forward application including payment engine and the administration screens.
  • Worked onto Conceptual and Logical Data Models (CDMs), (LDMs) for Enterprise Applications to explore the domain concepts, and their relationships. Created Entity Relationship (ER) diagrams based on Business Requirements. Evaluating Entry/Exit criteria for System Test phase.
  • Worked onto the transaction modules to evaluate impact of the products moving into Global Business System Solutions. Implemented Utility methods at framework level to read the test data from excel sheets. Involved into Quality practices of building Test Scenarios, Test Case/Script Integration and Regression onto integrating Third Party Billing into the system.
  • Preparation/Review/Test Analysis & Design, Execution and Reporting.
  • Extensively worked with QTP for Generating Test Scripts, Frameworks. Creating Functional Libraries, Object Repositories. Functional and Regression test suites.
  • GLV Performance Reports - generate reports by extracting payment related data from different sources using ETL Process Testing, includes the extraction of data and loading into to the different data bases using interfaces with the help of ETL tool (data storage) into the Oracle, Teradata data bases using ESB router.
  • Validated application's GUI for compliance with Usability guidelines. Worked on functionality, regression, GUI, browser / OS compatibility, cross-browser testing (Mozilla Firefox, Google Chrome, MS Internet Explorer, Safari, Opera).
  • Execution of Test cases I Test Scripts. Defect logging and Tracking to closure. Test Summary and Test Closure Reporting. Release Deliverable to UAT phase.

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