Technical Project Manager Resume

SUMMARY:

A proven project manager and scrum master, with 6+ years of experience driving cross - functional teams and multiple projects with competing priorities to deliver IT solutions to the business
Scrum & Agile methodologies
Rally application lifecycle management tool
Process improvement methods
Business Analysis tools

PROFESSIONAL EXPERIENCE:

Technical Project Manager

Confidential

Responsibilities:

Manages complex application projects ensuring overall successful delivery of IT Run efforts.
Utilizes scrum and traditional project management disciplines to deliver releases.
Builds and maintains relationships across the organization with IT and key business stakeholders.
Project Lead per IT initiative - Manage the Build to Run transition process on multiple complex, high-priority IT initiatives per the Software Development Life Cycle (SDLC).
Communicated with stakeholders and executive leadership to ensure they were informed on project and production issues status.
Acted as a liaison between technical and non-technical departments.
Drove initiative documentation and communications, clearing roadblocks, and resolving conflicts in partnership with impacted stakeholders.
Analyzed issues and risks and partnered with impacted stakeholders to resolve the issue or risk.
Participated in or led daily stand up meetings with multiple development teams
RPM Projects - Billing system replacement, Internet Voice Activation, RSS Jam, Closed User Group I & II, Pricing Optimization
Project lead Salesforce cleanup and optimization - prioritized and drove improvements to salesforce to stabilize the work flow and improve system security. Initiated an external audit and implemented plan to improve and document application security.

Confidential

Project Lead

Responsibilities:

Drove multiple Confidential server migrations to improve throughput and allow the addition of more channels helping increase the hotel reservation revenue stream.
Project Lead Functional Diagrams - all Confidential channels with their respective environments, servers, IP’s, firewalls, routers and connections.
Project Lead to create a consolidated report dashboard of all Confidential transactions and bookings from 2009 to present.
Scrum Master and Product owner for Confidential team. Led daily stand up meetings, backlog grooming and ceremonies meetings
Facilitated a bi-weekly series of Confidential apprentice training meetings to disperse knowledge of the Confidential system to other developers.
Interviewed and helped facilitate the hiring of two Confidential developers and a Confidential product manager

Business Project Sr. Analyst

Confidential

Responsibilities:

Supported Business Acceptance Testing for platform releases and client portal functionality
Researched and developed the platform issue resolution and tracking report. Delivered the report to the business leadership team. Report summarized all active service issue tickets, status and resolution for the InsPro voluntary system.
Refined the Voluntary Platform Support model, utilizing Hewlett Packard Service Module (HPSM) to provide issue tracking, documentation and resolution to the business.
Led daily stand up meetings for the voluntary platform support team.
Wrote an InsPro system user guide and reference document for all status codes, tables and error messages used in InsPro.

Regional New business Manager

Confidential

Responsibilities:

Project lead and Product Owner on an Agile IT team to design a repository and delivery portal for the Confidential required Summary of Benefits and Coverage Document. Participated in daily stand up meetings, wrote wire frames, user stories and conducted partner testing.
Starbridge.com total content revision & navigation update - Project lead for web content revision to improve navigation, clarity and functionality. Redesigned landing page template to make viewing on a Smartphone possible. Over 157 client specific landing pages designed to drive enrollment results and improve the customer experience. 2011-12 YTD showed a 36% increase in landing page visits directly attributable to revised demographic specific collateral and the use of QR codes.
Starbridge Mobile & SMS - Project lead for Starbridge mobile. Enabled a customer to view all their pre-and post-enrollment information via Smartphone or text to have an enrollment brochure emailed to them 24/7. SMS Response rate of 38%.
Project lead for the re-design of all Starbridge, memos, posters, post cards to in corporate changes as a result of the Confidential waiver. Assisted in leading focus groups and helping to design them to mirror our demographic base. Incorporated QR codes on all memos, posters and post cards.

Regional New business Manager

Confidential

Responsibilities:

Responsibility for lead development, generation and sales of Confidential plans
Consistent monthly sales production with a 2010 year to date closing ratio of 33%.