Objective

I am a project manager with an extensive background in database technology and software development. I have a strong interest in working on technical support problems. My development background, support experience, people skills, and professional interest would make me an ideal candidate for a technical support role.

Skills

• Database expertise: SQL, Oracle, Sybase, database design
• Programming ability: C, Java, Python
• Excellent written and oral communication
• Listening and facilitation skills
• Ability to cultivate successful relationships internally and externally
• Organizational, time-management, and multi-tasking skills
• Solid analytical and problem-solving skills
• Team player and strong individual contributor
• Ability to master new technologies quickly
• Proficiency with Microsoft Office suite

Professional Experience

Confidential 2011-2011

• Conducted independent study of Python and Java (online courses from MIT and Stanford)
• Wrote and debugged software programs
• Conducted independent study of data warehouse design and data analysis

Confidential; Waltham, MA 2010-2010
PROJECT MANAGER (Contract)

• ScrumMaster for two teams developing Web-based products: a competitive intelligence data mining tool and the integration of four separate data mining applications into a seamless, easy to use common platform
• Consulted on test plan development, tested software, coordinated work performed by geographically dispersed teams, planned sprints, tracked progress, conducted retrospectives
• Technologies: Perl, HTML, CSS, XML, Oracle

Confidential 2009-2009

• Completed an interactive online CRA/CRC Professional Development Certificate Program in order to seek employment in clinical trial management
• Acquired basic knowledge of GCP/ICH guidelines and the clinical trials process

Confidential, MIT; Cambridge, MA 2007-2008
VISITING SCIENTIST

• Reconnected with my biology roots, explored field of bioinformatics
• Wrote a test-driven Perl interface to a DNA primer picking program
• Technologies: Unix, Perl, C, XML

Confidential; Marlborough, MA 2006-2007
PROJECT MANAGER

• ScrumMaster for a cross-functional team of 10 developing a customizable Web-based HR benefits product
• Starting out with a staff of just 2, hired and built a stable, high performing engineering team of 7
• Technologies: Oracle, Hibernate, Tapestry, J2EE, XML, SaaS

Confidential; Chelmsford, MA 1999-2006
AGILE COACH (October 2005 – March 2006)

• Helped cross-functional teams become more mature and consistent in utilizing Agile practices
• Kept current with extensive literature on Agile theory and practice
• Published internal monthly newsletter on Agile development

SENIOR SOFTWARE ENGINEERING MANAGER (November 1999 – October 2005)

• Managed on-time delivery of 4 releases of Kronos\'s 4000 series next generation data collection device
• Managed team of 10 embedded engineers, working on VxWorks device drivers, communication services, embedded Java application (user interface and business rules), and embedded Web browser
• Responsible for hiring, performance, career growth, and conflict resolution among team members
• Built a stable, high performing engineering team
• Assisted in requirements analysis, architecture, design, and documentation
• Interfaced with product management, SQA, documentation, localization, hardware engineering, support, middleware services, and manufacturing
• Managed third tier technical and customer support for over 400,000 data collection terminals
• Managed third party relationships, adding DHCP and modem support and prototyping Linux based terminal (wrote statements of work, conducted weekly status meetings, reviewed work and deliverables)
• Learned Agile project management and development practices from Industrial Logic consultants (training equivalent to or greater than certified ScrumMaster)
• Technologies: Motorola Power PC 860 DT, VxWorks, Linux, Sybase, SQL, XML, HTML, HTTP, TCP/IP, FTP, PPP, DHCP, C, Java, embedded Web client/server

Confidential; Waltham, MA 1999-1999 
SQA MANAGER

• Managed Y2K software testing of all OLAP products and versions
• Managed integration testing of OLAP products
• Technologies: OLAP, C

Confidential; Boston, MA 1996-1998
SOFTWARE DEVELOPMENT MANAGER (November 1997 – November 1998)

• Managed development of ETL application for financial data
• Managed development of Retirement Income Planner
• Technologies: Visual Basic, C

Confidential; Cambridge, MA 1995-1996

SCIENTIST

• DBA for object oriented laboratory DBMS used to store data for the Human Genome Project
• Managed database backups, loads, compaction, and other maintenance tasks
• Wrote shell scripts to automate routine tasks
• Reviewed C++ database application code
• Technologies: Unix, C++

Confidential; Cambridge, MA 1987-1995

DEVELOPMENT MANAGER (June 1990 – June 1995)

• Designed and developed update services layer for Lotus/DBMS (a suite of user-friendly database tools similar to Microsoft Access)
• Designed and developed a graphical tool for managing applications within Lotus/DBMS
• Designed and developed transport system for video replication in Lotus Notes
• Designed and developed an add-on to the File Menu in Windows which interfaced to Lotus Notes
• Managed a team of 6 engineers developing service layer components for Lotus/DBMS
• Technologies: Windows, TCP/IP, SQL, C

Confidential; Cambridge, MA 1983-1987

• SENIOR SYSTEMS PROGRAMMER
• Designed and developed tools for a graphical Database Designer’s Workbench
• Researched functionality of Oracle, Ingres, DB2, IDMS, IMS, and Model 204
• Technologies: Jupiter Color Graphics Workstation, Unix, C

Education

Ph.D. in Molecular Biology 
B.A. summa cum laude with Honors in Religion