Lead Product Manager Resume Woodbridge, NJ - Hire IT People

SUMMARY:

Experienced Product Manager with a demonstrated passion and extensive experience with web, mobile, digital, and user experience. A level - headed professional that can prioritize and manage multiple projects. A professional that can effectively communicate to both business and technical professionals and help bridge the gap between them as well as be the face of the product and the glue that binds all the departments together.

AREAS OF EXPERTISE:

Agile / Scrum Methodologies
Product Roadmaps
Product Life Cycle Management
IT Service Management
UX / UI Design
Requirements Gathering & Analysis
Enterprise Software
Business Lifecycle Management

PROFESSIONAL WORK EXPERIENCE:

Confidential, Woodbridge, NJ

Lead Product Manager

Responsibilities:

Talked to customers to understand user personas and use cases and to understand the customer’s needs, pains and drivers, as well as to be able to serve as a customer advocate on usability issues as well as deliver product roadmap presentations.
Worked with Business Analysts to define detailed Feature Requirements that address customer and prospect needs to be delivered to Engineering
Defined the product strategy and roadmap
Prioritized product backlog an Agile environment in partnership with Engineering using SCRUM methodologies
Work in partnership with Engineering and Operations to manage content and delivery of a product release.
Work with the Product Marketing to come up with messaging around new features being delivered with each release
Trained both sales as well as internal technical departments including tech support, professional services, and sales engineers on new product functionality as part of the release cycle, including organizing multiple week-long training classes for a major rewrite of a mature product
Performed product demos, sales training and executive briefings for internal audiences, customers, as well as industry analysts.
Attended, worked the booth, and presented at industry conferences to support new customer acquisition with presentations and collateral.
Developed and delivered webinars on product specific content as well as industry best practices to customers and potential customers, both solo and with industry analysts.
Monitored and spend significant amounts of time replying to customers, partners, and employees’ questions, comments, and feature requests on multiple social media outlets.
Led a rigorous effort to get the product officially verified as compatible with the ITIL 3 ITSM framework

Product Engineer

Confidential

Responsibilities:

Delivered training seminars at the UniPress training facility and customized training programs to customers onsite
Provided pre-sales and post-sales support to customers in configuring software
Quality assurance test new versions of web-based help desk software
Delivered customized technical presentations via phone, web sharing, and live demos
Gather requirements from customers for future development and assist development team with feature design
Researched current and potential future complementary technologies
Created training, product and supporting documentation
Worked with multiple departments to facilitate company understanding of products, including Sales, Support, Marketing, and Development

Support Engineer

Confidential

Responsibilities:

Debugged HTML, JavaScript, Perl, LDAP, SMTP, POP3, IMAP, and database issues running on Windows, Linux, and Unix servers running Apache or IIS web server software.

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Lead Product Manager Resume

Woodbridge, NJ

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