SUMMARY:

Skilled in global project management, process improvement and communication strategy. Creative problem solver with strong analytical skills and decision making ability. Collaborative communicator, able to coordinate across corporate departments and time zones to achieve successful, on - time project completion.

EXPERTISE AREA:

• Cross-Functional Collaboration
• Process Improvement
• Change Management
• Project Planning/Management
• Field Readiness
• Messaging / Content Creation
• Schedule Development
• Issue Resolution
• Status Reporting / Presentations

TECHNICAL SKILLS:

Confidential Office (Outlook, Word, Excel, PowerPoint, OneNote), Confidential Project, Visio, SharePoint, Remedy, Changepoint and ServiceNow

PROFESSIONAL EXPERIENCE:

Senior Project Manager

Confidential

Responsibilities:

• Collaborating with internal business owners to determine scope and prioritize multiple infrastructure related upgrade projects. Maintaining rolling requirements gathering and scheduling efforts to ensure ongoing planning, deployment efficiency and delivery.
• Managing the budget approval and purchasing processes, as well as all supporting site specific electrical and cabling facilities infrastructure upgrades.
• Leading the initial project within the Cloud program to deploy the largest private cloud infrastructure in three primary corporate datacenters.
• Managed various projects supporting the buildout of new datacenter capacity to meet ongoing business demand. Built out new compute/storage area based on spine/leaf network design in preparation for Modern Data Center.
• Led project to deploy dual access identity management solution and enable a corporate merger, providing 70k acquired users with Confidential identities in Active Directory, syncing data and user passwords across systems on day one.
• Reduced the amount of end of life / end of support data network infrastructure at seven North America sites, focusing on replacing aging core network, servers, cabling and power.
• Administered a corporate wireless upgrade with the intention to improve corporate wireless speed, coverage and stability; to enhance on-campus connectivity for guest devices; and to provide self-service device management.
• Created and managed a standard Remedy Change Request (CRQ) intake process, proactively collaborating with team Program and Project Managers to plan, draft and submit change requests for implementation. Built and provided team change activity reporting and analysis to support a continuous, holistic view of change activity by project.

Project Manager

Confidential, Seattle, Washington

Responsibilities:

• Managed and supported client projects with varying needs including: requirements gathering, project planning and implementation, stakeholder communications and change management.

Confidential

Vendor Provider

Responsibilities:

• Supported Health & Welfare and Absence Management workstreams, managing and participating in 5 months of requirements gathering sessions and regular open action item review meetings.
• Troubleshot business specific workstream risks and issues from identification to resolution.
• Collected country specific requirements and purchasing constraints, providing customized country/subsidiary informative presentations and end user communications for 22 countries. Provided change management services on demand to ensure successful deployment.

Project Manager

Confidential, Redmond, Washington

Responsibilities:

• Managed and supported client projects to include: requirements gathering, project planning and implementation, job role content development and cross-departmental project execution.
• Led cross-section of employees and management, designing job descriptions and behavioral indicators that fully represented 5 job levels and behavior expectations for each level within 6 departments: Art, Audio, Design, Software Engineering, Project Management and QA/Systems Test.
• Managed Small and Medium Business segment planning activities preparing for the worldwide customer satisfaction survey program.
• Represented segment requirements for the Customer Sampling Plan of Record, defining criteria for selecting the appropriate customers for inclusion in the survey program.
• Managed program with vendor Harris Interactive to evaluate Developer satisfaction globally, contributing findings/analysis to the overall Global Relationship Survey results.

Project Manager

Confidential, Redmond, Washington

Responsibilities:

• Collaborated with market research segment owners and survey vendors Harris Interactive and Ipsos to plan the survey’s timeline, operation and execution; managed process conflict and change mgmt.
• Led customer and partner sampling collection process for 40 subsidiaries, compiling complete ‘list’ of global customers and partners for inclusion in the program.

Project Manager

Confidential

Responsibilities:

• Created plans and processes to meet evolving business needs and facilitate swift handover to employees regarding software compliance, internal tools development, departmental re-organization and special projects.
• Mapped and documented cross-departmental workflow processes for use in custom / off the shelf ERP product evaluations.