SUMMARY:

• My corporate aspirations are compelling statement of what I aspire to become, my choice of objectives and reflects a view of the future. Such aspirations are not simply wishful thinking and involve special skills to lead and manage a team of knowledge workers. When it comes to leading professionals my first responsibility is to define reality.
• I aspire to be a good communicator - One who can get the message across. This is more than obtaining understanding - it also involves gaining acceptance.
• I would love to see myself in a music conductor’s role. My job would primarily involve bringing out the best of my team - to make it an expressive performer.
• My main motivation would be to create the conditions for such performance in order to realize the targets and aspirations of my organization. I believe devoting time and energy to lead successfully.
• I am an Information Technology Consultant with more than 22 years of experience at various levels of delivery, program management, project management related to Telecom, ERP Application & Implementation on cloud. Have worked on User experience design to enhance the user satisfaction with the Confidential Telecom products for TMobile by improving the usability, accessibility, and pleasure provided in the interaction with the product. Manage & Lead team from Cross Functional groups. Possess excellent communication skills, positive & problem-solving attitude & perseverance to undertake challenging jobs.

SKILLS:

Domain: BSS (Billing, Charging, Mediation), OSS (Service Fulfilment, Service Assurance, Network Inventory Management), ERP System, Investment Sector

Area: Program & Project Management

CAREER HISTORY:

Program Lead

Confidential

Responsibilities:

• Customer Interaction
• Budgeting & Scoping
• Leading Cross Functional teams
• Planning for new CR (for Market Trial & National Launch)
• Resource Management
• Risk Management
• Release Management and Environment Management - Currently we have 13 different environments with different code base
• Lab and Production Environment Deployment Planning
• Onsite/Offshore resource Planning

Senior Program/Delivery Manager

Confidential

Responsibilities:

• Strategic Planning
• Cost Reduction and Containment
• To plan, direct and coordinate so as to improve performance, productivity, cost, efficiency and profitability through the implementation of effective methods and strategies.
• Process Improvement -
• Ensuring that all delivery was done in a correct, cost effective and timely manner, in alignment with project specifications and quality requirements.
• Focusing on facilitating the definition of requirements, use cases, and functional specifications along with validation and testing services for our client.
• Team Building -
• Perform quality controls and monitor production KPI’s
• Providing Technology Solution Development and Integration services focused on integration, testing, and deployment.
• Managing testing activities for complex technical solutions requiring process optimization, and “Testing as a Service” operations knowledge and expertise.
• Improving operational management systems, processes and best practices that guarantee long-term well-being
• Examine financial data/statements and use them to improve profitability
• Global and Strategic sourcing -
• Recruit, train, supervise and appraise resources which required an eagerness to mentor and encourage the growth of junior resources.

Confidential

Project Manager

Responsibilities:

• I was responsible for phase-wise planning for delivering the software as per the timeline.
• I was responsible for delivering software to Production through Lab environments and Staging environment.
• I was responsible for delivering the correct version of software along with all the defect fixes which has been fixed in all other environment.
• I was responsible for delivering the Hot Fixes for the defects detected in the staging and Pre-Prod environment.
• I was responsible for keeping track and version upgrade any software for test environments.
• I was responsible for successful service delivery to meet and exceed the contractual commitments made to Confidential ’s customers.
• Since the solution is the first-of-its-kind for Confidential globally, I am responsible for incubating the testing process, methods and tools in order to create a Centre of Excellence that will help test the similar solution for new projects
• I was responsible for developing competent professionals for testing assignments in ADM for our North America operations
• As a member of Program Management Group for RNAM, drive strategic initiatives on new solutions building, long term evolution plans, knowledge sharing and inter region collaborations
• Responsible to comply with Service level agreement (SLA) that Confidential has with Customer for various delivery services that testing organization provides to Customers

Program Manager

Confidential

Responsibilities:

• Budget finalization & team building
• Creating a performance testing framework
• Finalizing the requirement with Click Software.
• Development of Performance testing code
• Hardware acquisition
• Execution
• Report publishing and
• Financial Closure

Confidential

Delivery Manager

Responsibilities:

• Stakeholder Interaction
• Coordination with business and Delivery
• Delivery of Tested Code within schedule - Fast & Flawless
• Test Environment Management
• Achieving all timelines and delivery commitment
• No escalation from client.
• Very little time to ramp up and Knowledge transfer.

Confidential

Project Manager

Responsibilities:

• Release plan
• Stakeholder Interaction
• Risk Management
• Resource Management
• Coordination with business and Delivery
• Coordination between multiple vendors
• Delivery of Tested Code within schedule - Right Fast Time
• Handling the component team of Classic (Accenture - Spain), eDCA (TechMahindra - Pune), iVserve (Infosys - Adestral Park UK), MTNI (BT), Billing (TechMahindra - Geneva) and Business (BT)