Enterprise Agile Coach/ Scrum Master Resume
Portland, OR
SUMMARY:
- Skilled and accomplished Professional with 14+ years of experience in Business Analysis, Development, Support, Quality Assurance and Project Management of Software applications.
- Certified Project Management in Agile for Solutions Delivery Confidential enterprise level with various industries.
- Trusted Advisor to the partner and the executive team. Credited with leading the team to a 100% (5/5) CSAT (Customer Satisfaction) Score.
- Owner and driver of critical projects. Known to be a problem solver and structured thinker with prioritization. Rigorous discipline and follow through in clearing up and eliminating the bugs/issues and achieving minimal downtime, while still meeting the timeline and business goals.
- Planning and leading delivering team with an approach with end result in data/numbers.
- Expertise in Enterprise Agile transformation and coordinated Agile adoption for teams across multiple sites in the US and Internationally.
- Areas of Expertise include Multitasking, Fast Learner, Strong focus on delivery quality, Agile Principals, Team Player, Communication, Relative Estimation, Project Management Story - Based Development, Iteration/Sprint Planning Meetings, Risk Management, Vendor Management, Stakeholder Management and Conflict Resolution
- Well versed in standard SQA Methodologies, Processes, Techniques and Business Workflows and expertise in implementing them with emphasis on Quality Process.
- Solid experience with Agile and hybrid methodologies and processes.
- Well versed as a Scrum Master delivering successful results and suggesting improvements to add value to the organization.
- Expertise in client interaction and understanding business application, business data flow and data relations by applying critical analytical and interpersonal skills.
- Strong knowledge and experience as a Defect Manager which includes tracking, coordinating, prioritizing, reporting and following closure procedure, running defect review meeting everyday etc.
- Extensively experienced in all the parts of software life cycle.
- Solid experience in leading Root Cause Analysis for pre and post production deployments, presenting to executive team.
- Extensive Experience in leading E2E Mobile Applications including SMS, testing both In-bound and Out-bound functionalities, Billing, Features and support functionalities.
- Expertise knowledge in configuration of mobile apps for IOS, Android and Windows devices.
- Having good analytical and problem solving skills in Batch Applications, Evaluation, Testing and Enhancements of Insurance, Telecom, Banking, Health Care Applications, Financial Applications.
- Experience in Interactive Voice Response (IVR) testing verifying requirement flows for various clients.
- Solid experience in Black Box Testing which includes Functional, Regression, Integration and System Testing.
- Strong knowledge on Selenium testing framework and analyze processes to adapt automation.
- As part of my assignments involved in interacting with clients, Feasibility Analysis, Gap Analysis, Planning and Scheduling, Effort Estimation, Design, Testing, Defect Management, Quality and Delivery activities.
- Evaluating and designing the Customer Service Request (CSR) as per customer requirements. Maintaining deliverables, contributing significantly in taking tools training to the team. Worked as Mentor and SME on End-to-End CSR’s.
- Good exposure in creation of Statements, Letters, Documents, notices, invoices and Billing Applications using Batch programs.
- Developed several Quality documents which includes Testing Checklist, Status reports, Review checklist, Configuration Management, Utilization report, RCA, Trackers and Issue logs.
- Strong experience with Backend Testing relating to data using complex SQL’s.
- Well acquainted with Defect Tracking Systems, Source Code Control Systems, Word Processors, Spreadsheets, and Office Communication Tools.
- Strong Problem Analysis & Resolution skills and ability to work in Multi-Platform Environments like Windows, UNIX and Mainframes.
- Experience in webservices testing focusing on core functionalities for the client using SoapUI.
- Good experience on SQL Server, DB2 and Oracle databases.
- Solid experience in working with onsite-offshore team model projects.
TECHNICAL SKILLS:
- JAVA
- CICS
- Web Confidential
- MQ Series
- SPUFI
- FILE-AID
- JCL
- CA7
- CA11
- TSO
- TEST DIRECTOR
- HP QUALITY CENTER
- Team Foundation Server (TFS)
- MTM
- QTP
- SQL Server
- SQA Methodologies
- Agile/Scrum methodologies
- QTP
- COBOL
- JCL
- DB2
- ALM
- Facets
- Visual Studio
- JIRA
- C
- C++
- Python
- JavaScript
- Mobile Applications
- UNIX
- Linux
- Autosys
- Rally
- RTC
- .Net .
PROFESSIONAL EXPERIENCE:
Confidential, Portland, OR
Enterprise Agile Coach/ Scrum Master
Responsibilities:
- Developed and delivered team and organization training materials and workshops, building knowledge and skills to facilitate the Agile transformation.
- Established and supported communities of practices to promote organizational understanding of Agile roles and to help individuals develop into them.
- Wrote Agile FAQs, articles and success stories which were distributed via newsletter and posted on a SharePoint site to improve the Agile maturity level.
- Coached teams, Scrum Masters, Business Analysts, Managers and Executives on Agile values and principles to promote continuous improvement in practices and artifacts.
- Championed cultural change and collaborated with other Coaches on plans and techniques for accelerating and advancing the organization's transformation.
- Mentored teams, leading them to be self-directed with strong accountability, decision making, conflict resolution and transparency.
- Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
- Enact change and continuous improvement increasing the productivity of Scrum teams and the quality of deliverables.
- Empowered teams to self-organize and grow cross-functionality.
- Protect team from over-commitment, manage backlog, and prioritize resolution of defects/bugs as evidenced by the on-time delivery.
- Met goal of addressing and resolving issues within 24 hours.
- Manage the lifecycle of code development, from ideation to sprints to deployment.
- Coordinate and manage code releases and shared APIs with other IT groups
- Communicate with other management, engineers, product managers and support specialists on product issues
- Track and communicate team velocity and sprint/release progress
- Known to closely work with the team and responsible for delivering and removing roadblocks/concerns without any delay.
- Handle Vendor Management for Dental Accums.
- Writing complex SQL’s to verify the results and getting the statistics for the management.
- Leading all UAT efforts - Planning, coordinating, walkthrough of the change to business users.
- Providing appropriate Test Data for UAT testers if required using SQL queries.
- Supporting UAT testers throughout the testing and remove roadblocks, document concerns for smooth deployment.
- Getting Sign off from the business and document issues and priorities for future releases.
- Discussing future releases, priorities and best possible way to achieve it.
- Work closely with Audit, Legal, Product Management teams.
- Running Defect Review Meeting for all the projects.
- Automated test data generation with Data driven framework from Selenium.
Environment: JAVA, Web Applications, MTM, TFS, Visual Studio, SQL, Facets, Automation frameworks, Selenium, RTC, .Net .
Confidential,St Louis, Missouri
Scrum Master/Agile Coach - Mobile Applications
Responsibilities:
- Responsible for defining the agile transformation strategy for Enterprise Data Confidential, a 1000+ associate organization. Led a team of agile coaches (onshore/offshore) to execute the strategy by providing coaching and training support to over 90 teams across 4 geographic locations (including India).
- Coached leaders and teams through the transformation and provided the necessary training and references to enable the ideal management and team structures
- Provided reporting Confidential the team and LOB level on team performance against agile measurements.
- Created and conducted training courses for Scrum Masters and teams related to agile best practices, understanding and improving team dynamics and team performance
- Mentored and trained Scrum Masters, teams and agile coaches
- Acted as Scrum Master for Product teams with a focus on guiding the teams towards improving the way they work.
- Assisted team to remove impediments by having an understanding the control and release processes
- Assisted with internal and external communication, improved transparency, and radiated information
- Assisted with prioritization and resolution of software defects
- Built relationship with Product owner and other stake holders to facilitate team's interaction with them
- Coached Product Owners in creation and maintenance of Product Backlog
- Coached team members on Agile principles and providing general guidance on the methodology
- Continuously learned Agile/Scrum techniques and shared findings with the team
- Engaged with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization
- Facilitated getting the work done without coercion, assigning, or dictating the work
- Facilitated sprint planning, retrospective and sprint demos
- Helped team to solve problems rather than provide solutions
- Interfaced with Program Management Office to ensure project goals and requirements are being met
- Organized and facilitated project planning, daily stand-up meetings, reviews, retrospectives, sprint, release planning, demos, and other Scrum-related meetings
- Provided all support to the team using a servant leadership style whenever possible, and led by example
- Removed impediments by finding the right personnel to remove the impediment
- Took responsibility of delivery and management of the tasks
- Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management
- Updated Agile tracking systems to provide transparency on product and sprint backlogs
- Worked with the Scrum Team and the Product Owner to negotiate the minimum viable product for delivery
- Develop various QC queries for the team, for self, for management and Defect Meetings
- Analyze and coordinate the issue resolution with various teams depending on the issue priority for the business.
- Analyzing all the errors and exceptions from the logs to follow up the issue with the right team.
- Coordinating and supporting all the UAT test activates.
- Attending Go/No Go release meetings and providing the inputs.
- Implementing and maintaining configuration management for all the ongoing and upcoming releases.
- Involved in extensive Mobile testing and debugging.
Environment: JAVA, Web Applications, QC/ALM, SQL,Mobile applications, Selenium, JIRA, IOS, Android, Windows Devices, Rally.
Confidential, Atlanta, GA
Scrum Master/Agile Transformation Lead
Responsibilities:
- Mentored and coached four teams new to Agile in Scrum and Lean Best Practices developing firmware for hardware integration and shipping
- Led strategic Release Planning and tactical Iteration Planning sessions
- Conducted daily stand-ups in two-week Iterations, facilitated sprint reviews, retrospectives, and sprint planning
- Communicated and presented weekly updates to stakeholders and program managers
- Coordinated software development with product and marketing groups to ensure feature release based on manufacturing commitments
- Developed the roadmap for all teams to evolve toward predictive velocities Leading to run Defect Review Meetings, Triages.
- Work closely with Product Owners, Business Owners understanding detail application flows for ongoing and upcoming releases.
- Leading all Scrum Ceremonies for several sprints.
- Developed all the processes and planning before the release to follow it and making changes whenever required.
- Solid experience in validating DW Reports which includes Cash Sheet, Daily Summary Report etc using vasious complex SQL queries from the database.
- Checked database to determine successful transaction of test data from the application by establishing connectivity using SQL commands.
- Involved in writing the SQL queries for generating the Reports from TFS to Management.
- Responsible for planning and created Test Execution reports Using Team Foundation Server (TFS) which includes Test Execution Burn Down, Defect Report etc.
- Developed Test Automation plan, strategies to execute using Automation tools.
- Solid experience in Mobile Testingwith respect to Text Messaging inbound and outbound.
- Worked with Business owners on various Customer Print Forms for different products and states with respect to their Form Definitions and capturing issues and improvements.
- Extensive Backend Testing when data migrations happens from one application to another.
- Developed process document for raising defects from TFS which includes defect life cycle as per the client requirements.
- Mentored more than 15-20 analystson business/ Domain knowledge.
- Guided all the new team members with all the access rights and initial set up including installing and troubshooting TFS, MTM, SQL Server.
Environment: JAVA, Web Applications, TFS, SQL,QTP,Mobile Testing, DW Reports, VBScript, MTM, XML web Confidential testing.
Confidential, Los Angeles, CA
Project Lead - Technical
Responsibilities:
- Completed each release on schedule with full scope and spare capacity in buffer iteration by holding daily standup meetings, and tracking burndown and quality metrics.
- Implemented Test Driven Development (TDD), ensuring all feature requirements were successfully met with minimal software design creep.
- Improved quality of subsequent iterations by holding retrospective meetings and incorporating lessons learned, suggested process changes and feedback from previous iterations.
- Fostered team building and skills development by utilizing each member's strengths and personal growth interests in development process, and by encouraging team interactions and collaboration, thus giving the team more engagement in the outcome.
- Promoted Agile pair programming techniques, accelerating knowledge of junior developers and decreasing review time.
- Removed impediments to success by coordinating team members' commitments with other projects and managers, and ensuring set goals were realistic and achievable and physical resources were available.
- Coordinated iteration scope and deliverables by working closely with requirements architecture and test phase contributors. Managed requirements churn with architects, limiting scope drift and costly rework.
- Ensured local development met company functional goals and project deadlines by coordinating with companywide multi-team feature leaders (scrum of scrums).
- Piloted, promoted and coached the use of agile development practices, facilitating shared knowledge and broadening pool of agile-capable development leads.
- Increased overall development efficiency by providing consultation to other feature tech leads and participating in epic planning, backlog creation and sizing, and development coordination in those releases.
- Tested all the option flows for IVR as per the business requirements.
- Conduct plans walkthrough with business analyst, Technical and all the team members involved in the project.
- Worked as a Project Manager/Coordinator for several critical projects.
- Leading Defect Board (Defect tracking, Defect reports, Daily meetings with the SME’s and Development team on the Defects)
- Conducted database testing by developing and executing SQL queries.
- Test analyses for automation using QTP.
- Testing mobile web applications along with other applications for the Telecom client.
Environment: Web applications, JAVA, CICS, JCL, QTP, HP Quality Center 9.2 & 10, SQL, JAVA, IVR.
Confidential, Los Angeles, CA
Quality Engineering Lead
Responsibilities:
- Achieved complete understanding of Software Development Life Cycle (SDLC), using Agile (scrum) and waterfall methodologies.
- Created, improved, and executed manual and automated test plans and test case covering End to End Business System Testing, black box, grey box, alpha/beta, stress, integration, regression, smoke, acceptance, Parallel Testing, Risk-Based Testing, Compatibility Testing, and also Web Confidential Testing using SoapUI & Rest
- Conducted functional testing on company's ERP system SAP (FICO and SD) module and to make sure, functionalities are working as per the requirement document.
- Skilled in requirements analysis, test plan documentation (coverage matrix), RACI, configuration management, change control, making Go/No-Go decisions, and deployment procedures.
- Developed Testing Framework to support integrated system solutions.
- Experienced in Capacity/Resource Planning and demonstrated Technical understanding of multiple facets software development.
- Teamed up with QA engineers and project owners to set up and evaluate milestone criteria to ensure released products/deliverables are on schedule and with high quality.
- Made sure that all bugs are well documented, reproducible, and addressed by engineers based on priorities.
- Guaranteed internal and external client satisfaction by making sure their requests are processed accurately and in a timely manner.
- Conducted data-tier testing using SQL queries in Oracle and SQL Server platforms.
Environment: Web Confidential, JAVA, JCL, CICS, SQL, MQ-Series, Test Director, HP QC and Test Management Tool, Reinsurance concepts.
Confidential, Cincinnati, OH
Sr. Technical Specialist
Responsibilities:
- Working as Technical Specialist to ensure:
- Running timely Batch Processing as per the schedule on CA7.
- Tracking all the jobs until complete.
- Timely resolution/escalation of Job failures (abends) that helps in timely batch cycle completion
- Involved in 24*7 on call support to resolve / escalate both critical abends.
- Resolved non critical abends as per the procedure.
- Co-ordinate with various application programmer teams to resolve abends and restarting the job.
- Monitor batch workloads for exceptions.
- Ensure timely availability of online regions.
- Timely execution of one-time requests coming through the Peregrine Service Center.
- Alert the programmers/schedulers and finding the cause for any abnormality in the systems like Jobs not running on time, online regions not being up on time or Jobs running longer than the usual time etc.
- The job profile includes Training the new hire for the GCO-Production Control and Support process. Assessing their performance on daily/weekly and monthly basis.
- Played major role in Recruitment and training new team as a part of Ramp Up of the business.
- Played major role in setup and strengthening GCO - BCP/DRP as a SPOC.
- Worked on a six-sigma initiative - “study of abend volume - set ARF for frequently abending jobs.”
- Defined new processes and standardized existing processes.
- Provide training on monitoring tools, and systems to the team and create SOPs.
- Leverage the best practice sharing to define processes and create SOPs from the businesses supported by GCO.
- Resolve and Work with Application Support Teams to resolve abends.
- Use Scheduler monitoring tools like CA-7, CA-11 and CA-Autosys to monitor the Batch cycles on OS/390.
Environment: IBM OS/390, TSO, ISPF, DB2, JCL, CICS, SQL, CA7, CA11, Autosys.
Confidential
Software Engineer
Responsibilities:
- Involved in Module definition, and Requirement Specifications (SRS) document preparation.
- Involved in preparation of Investigation and Impact analysis report.
- Involved in Low Level Design.
- Interacting with the on-site coordinator for clarification of the work details.
- Making code changes according to the design document and debugging.
- Preparation of Unit test plan specification and preparation of unit test data according to changes.
- Involved in Unit testing and system testing, Movement of code from Development to Model office region in Endeavor.
- Involved in preparation of Implementation plan for moving loads to production.
- Involved in preparation of JCL documentation to set up in System test environment.
- Developed change design document for Change requests including programs and code to be changed and make the changes, debug, test and record the results.
- Coding modules and embedding DB2 SQL in COBOL programs. Responsibilities also included online and batch maintenance and enhancement work using COBOL, DB2, VSAM, and JCL. Used Expeditor for debugging online applications.
- Chaired weekly status meeting between technical group and business user group.
- Extensively handled the application response for positive and negative sets of data using Data Driven Testing.
- Reviews and walkthroughs to make sure software have been coded as per established software quality standards and guidelines.
- Performed some of the Manhatten warehouse testing.
Environment: IBM Z/OS, TSO, ISPF, COBOL, DB2, JCL, VSAM, CICS, SPUFI, File Aid for DB2, Intertest, Eztrieve, Endevor, SQL.