SUMMARY:

• A highly regarded Project Manager and Program Manager with 20 years of extensive experience in Infrastructure Project Management, Migration Architecture, and Tools + Confidential Deployment in support of multiple lines of business and functional groups.
• An aggressive collector of broad expertise in developing and managing implementation strategy, program scope, financials, stakeholders, roadmaps, and change management initiatives in support of Architectural Design of Application Confidential, Process Improvement and Gap Analysis, and Data Center Migration projects.
• Recognized both by internal and external customers as an intuitive and dynamic ambassador of execution intelligence.
• Outstanding record of leadership on scoping, governance, execution, and delivery. On time, and under budget.

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR PROJECT MANAGER

Responsibilities:

• Managed all aspects of a diverse application migration program in support of datacenter moves, including application development, regression testing, migration plans, and appropriate change control\approval processes. Included 7 disparate applications, application teams, and timelines.
• Exercised vast infrastructure and application migration experience to ensure high level risks are identified, best practices are followed, and appropriate sound project reporting is realized.
• Ensured effective and regular project updates via OneNote, and home grown web - based project tracking tools.
• Drove documentation, risk management sessions, and daily stand ups in support of harvesting status, legacy environment docs, and actionable and granular migration plans and check lists.
• Advocated for industry best practices wherever possible in support of plans relative to DR, rollback, etc.

Confidential, Houston, Texas

SENIOR PROJECT MANAGER

Responsibilities:

• Managed all aspects of a diverse, technically complex, and multi-tenant hosted SAAS Application Migration program, including planning, execution, timing, UAT functionality, and reporting.
• Exercised vast infrastructure and application migration experience to ensure high level risks are identified, best practices are followed, and appropriate sound project reporting is realized.
• Ensured effective and regular project updates via SharePoint and OneNote, utilizing Microsoft Project for tracking.
• Drove documentation and risk management sessions and daily stand ups in support of harvesting status, legacy environment docs, and actionable and granular migration plans and check lists.
• Reported bi-weekly to Executive Management Team, including CIO, CFO, VP, and stake holding Directors in support of project status, timelines, critical path blockers, and risk assessments.
• Advocated for industry best practices wherever possible in support of plans relative to DR, rollback, etc.
• Managed project vendor relationships, both offshore and local, including task tracking, escalation, and finances.

Confidential, Houston, Texas

SENIOR PROJECT MANAGER

Responsibilities:

• Served as a Senior Project Manager in support of various Telecom and .Net development initiatives, including SharePoint (workflows, project server integration, and intranet), ASP.net for rights management, Cisco Phone Deployments, and Cisco ISE.
• Provided project scheduling, justification, and forecasting to the appropriate project decision review board in support of budget and project scope approval.
• Defined and implemented effective incident response processes for handling occasional operational fires.
• Managed a staff of 10 Project Engineers, Project Managers, and Coordinators, and Business Analysts in support of project delivery, reporting, and client support.
• Managed successful UAT testing with various clients leading to successful engagement closure in support of Cisco ISE and Cisco VOIP deployment projects.
• Documented, reviewed and harvested stakeholder approvals for deployment and rollback plans, resulting in smooth, predictable, and uneventful production rollout.
• Provided material project management support for health care related end client, including scope and change management, project status documentation, and requirements analysis.
• Effectively managed a 5 site, 12k seat Cisco VOIP phone deployment, start to finish, including project documentation, established governance, financial reporting, and stakeholder management for a team of 15, including internal staff, vendors, and local contractors.
• Effectively managed WebEx deployment for retail energy end client in support of WebEx Meeting and Collaboration solutions.
• Engaged frequently with internal customers to acquire and maintain a detailed level of application and product knowledge that translated into a closer adherence to the product requirements for the development team meeting product performance and support goals.
• Actively ensured coding standards and guidelines, cross functional risk analysis, and comprehensive documentation, resulting in higher quality releases and support capacity.
• Produced appropriate project documentation relative to SOW, forecasts, project plans, and various register and logging documents.

Confidential, Houston, Texas

ACQUISITION PROGRAM MANAGER

Responsibilities:

• Served as Program Manager for Acquisition program relative to IT Infrastructure dependencies. Included 4 acquisitions, 50 projects.
• Drove completion of feasibility, engineering, and foundational design\migration documentation in support of various Data Center and Confidential migrations to aid acquisition efforts.
• Managed Strategy Execution, including multiple transformational initiatives like SaaS enablement, Commerce Transformation, Large Scale System migrations, and B2B solutions migration.
• Maintained functional knowledge of delivery mechanisms and foundational technology relative to infrastructure, installed application base, and license structure.
• Managed highly complex ERP program in support of project finance, HR onboarding, and resource management.
• Negotiated vendor + consultant contracts, purchase and sale agreements relative to IT support and continuity Confidential and drove discovery processes in support of due diligence for licensing, support, real estate, and human logistics.
• Forecasted project pipeline and capacities to deliver based on current PMO staffing, budget, and project workloads.
• Actively tracked and reported on project execution, budgets, timelines and roadblocks to executive level management and all relevant stakeholders in the project.
• Conducted formal stakeholder analysis. Employed interview processes with key stakeholders to deliver high-level business requirements documentation to steering committees.
• Provided direction and leadership to all personnel through weekly staff meetings, Director-level meetings, and other communication with the banks responsible parties to success.

Confidential, Houston, Texas

PROGRAM MANAGER

Responsibilities:

• Spearheaded process improvement and definition for the IT Program Management Office, including definition of project management processes related to requirements management, change control, and end user acceptance testing.
• Actively directed strategic planning, service development, and life cycle management of several product deployments, internally.
• Oversaw several multi-million dollar infrastructure deployment and renovation projects in support of Confidential Compass loan processing offices, branches, and corporate restack initiatives.
• Served as point of contact for IT Real Estate Projects, forecasting of PMO resources, project status, and vendor management.
• Managed 2500 seat Cisco VOIP, deployment as part of a larger program of projects in support of Confidential Compass technology initiatives.
• Reengineered vendor policy to enhance quality assurance and identify risks and issues at earlier stages during the project; managed contracts for all IT vendors, including infrastructure deployment support, daily IT Ops, and IT Architecture.
• Effectively managed project documentation process including Charters, Business Cases, Request for Proposal, and other project governance and oversight documentation.
• Oversaw staffing, project setup, and kick-off for all projects as defined within the stated SLA and ensured that the assigned PM appropriately monitored and reported timely status.
• Provided direction and leadership to all personnel through weekly staff meetings, Director-level meetings, and other communication with the banks responsible parties to success.
• Developed and provided reports to corporate PMO and management for project status, schedules, metrics, and related forecasts for as many as 25 ongoing projects within the PMO.
• Directed all Confidential, resources, and project plans for major scalable enterprise solutions supporting Confidential Real Estate IT requirements; provided material logistical support to project managers in preparation for RFQ + RFP responses.
• Provided business analysis for projects and programs of up to $30m USD that included requirements, success criteria, milestones, Key Performance Indicators, and WBS data.
• Established annual budget, negotiated service contracts, reported on various project PMO related progresses and authorized expenditures, all within forecasted budget and spending projections.

Confidential, Houston, Texas

MIGRATION PROJECT MANAGER

Responsibilities:

• Prepared Go-Live readiness questionnaire for checkpoint meetings with stakeholders. Assisted with project Go-Live and Closure Criteria documentation and presentation for final customer approval.
• Simultaneously managed 20 projects with varying ranges of duration, complexity, resources, environmental requirements and scopes, including Data Center migrations, Infrastructure Upgrades, and Software Development.
• Served as single point of contact for Confidential Downstream transformation projects, including meeting and workshop facilitation, application specialist liaison, stakeholder management, and project status.
• Effectively managed project stage gates in compliance with Confidential ’s Project Delivery Framework in support of stage gate decisions, delivery of required project documentation, and appropriate finance and resource forecasting.
• Conducted analysis of offshore application development, infrastructure procurement, support processes, and support capacities to better align our capacity to deliver current and future CMO FMO project deliverables.
• Advised end-customer of various solutions architecture and appropriate direction for forward movement consistent with stated goals, corporate security strategy compliance, and plans for expansion.
• Streamlined orders and provisioning processes by strategically isolating critical stage gates and building more robust notification and approval systems into the process allowing faster responses, queries for info, and approvals.
• Managed resources for various cross-functional teams to identify, prioritize, and plan tasks across connected project initiatives and sourced documentation and functional requirements.

Confidential, Houston, Texas

PROJECT MANAGER + SOLUTIONS ARCHITECT

Responsibilities:

• Served as single point of contact for Active Directory 2008 migration and Exchange 2007 migration projects.
• Developed appropriate project documentation in support of project definition and forecasting, including Charter, Scope, Architecture, Budget, and delivery timeline.
• Devised project schedule in collaboration with required resources and application owners in appreciation of delivery capacity, budget, and procurement lead times.
• Coordinated regional activities with desktop support and administrators in support of Active Directory migration activities affecting both local and external desktops.
• Engaged and directed activities for Business Analysts in support of data mining, environment usage case scenarios, and relative delta studies.