SUMMARY:

A dynamic and passionate IT professional with over 15 years of experience in Program / Project / Agile / Risk Management, Client Management, Transition Management, Negotiation, Financial Planning, Forecasting and Project Scheduling disciplines.

CORE COMPETENCIES:

• Provide leadership in driving Program Management activities from Strategic Planning to Implementation
• Build and enhance Client relationship and network though effective and reliable communication
• Leading and Coaching Agile teams and executing projects by through methodologies as Scrum and Kanban
• Planning project activities viz. scoping, change management, delivery management & post implementation support
• Facilitate Development and Designing solutions for the product & managing process setup & development
• Heading service delivery functions, to ensure end - to-end ownership of incidents and service requests

PROFESSIONAL EXPERIENCE:

Confidential

Senior Project Manager

Responsibilities:

• Responsible for implementing Plan View across the portfolio relating to Demand, Work Intake and Capacity planning.
• Creating Project charters and Project plans for key infrastructure projects.
• Evaluate proposals to understand if all financial categories of Capex / Opex are accounted for prior to executive committee meetings.
• Involvement in the Estimation / Planning / Procurement of Infrastructure BoMs that drive Sys Ops initiatives.

Confidential

Scrum Master and Program Manager

Responsibilities:

• Responsible for driving Demand, Forecast, and Capacity plans and hence laying out strategic plans for program execution.
• Responsible for driving projects related to Payments and Print which is a significant revenue generator. The solutions were web based models with Web Services as the business model and SQL server as the database / warehouse. The entire portfolio accounts for 35% of Confidential ’s revenue model.
• Responsible for delivering an end to end highly reliable IVR solution using Web Services for the core business of Patient Billing and Payments.
• Responsible for running the Lights On / Production support for the Patient Billing and Print projects based on Kanban.
• Managed all facets of Project Management that included Budgets, Schedule, Risk, Quality, Operations, Deployment and Support.
• Ability to perform Risk management processes such as Risk Identification, review, mitigation and contingency and action plans. Risk management techniques such as FMEA were primarily in use.
• Responsible in facilitating all aspects of the Scrum framework, including sprint planning sessions, daily Scrum calls, Sprint reviews / retrospectives for various teams.
• Responsible and involved in defining stable processes and executive management reporting models within the portfolio.
• Can handle extreme pressure while ensuring focus on quality deliverables through stringent processes.
• Tools used include JIRA, MS Project, HP Portfolio Manager, HP Quality Center, Sales Force, Confluence, Chatter, Microsoft office products such as Outlook, Power Point, Excel, Visio and Word.

Confidential

Scrum Master & Coach

Responsibilities:

• Responsible for driving the Digital innovation vision for Confidential using a niche Technology called Sencha. An end to end Retail Mobile solution was developed using Sencha/ Web Services and Oracle as the database. The Mobile solution was developed as a Web solution and then later migrated to an App.
• Responsible for running a Business as Usual team of Cognos developers to augment the Confidential Business Intelligence Team.
• Promoting the adoption of Sencha Architect tool within the Onshore and Offshore teams
• Responsible for Transitioning and coaching the customer to adopt the Agile methodology and Tools.
• Was responsible in ensuring that all the Scrum ceremonies such as the Scrum calls, planning, review and retrospective sessions were conducted.
• Responsible for driving the Project from the offshore as the Scrum Master with a team size of 21.
• Was responsible for identifying areas of opportunities and Proposal creation for regular client interconnects.
• Tools used include Version One, MS Project, HP Quality Center, Microsoft office products such as Outlook, Power Point, Excel, Visio and Word.

Confidential, Georgia

Program Manager

Responsibilities:

• Dexterously involved in knowledge transition of services consisting of over 60 team members from the customer’s current major vendor to UST Global
• Managed program for all projects within the commercial domain & held responsible for day-to-day operational activities
• Deftly ensured:
• Timely communication & coordination across all groups involved in the program
• Deliverables met the quality standards & schedule
• Re-estimation is done as and when more information was available on the project
• Availability of required stakeholders
• Facilitated Transition Management of Technology and implemented knowledge transition for the commercial domain
• Performed regular quality audits to bring project processes in line with project expectations after root cause analysis
• Administered the project plan to meet the requirements of the project and reconciled to the available members
• Instrumental in identifying risk in the project, allocating to the individuals, planning, tracking & escalating at the right time
• Tools used include MS Project, HP Portfolio Manager, Microsoft office products such as Outlook, Power Point, Excel, Visio and Word.

Confidential, California

Project Manager & Senior Business System Analyst

Responsibilities:

• Functioned as Project Manager to handle the day-to-day migration activities.
• Spearheaded as the Business Systems Analyst was responsible for documenting requirements
• Supervised a team of 25 members
• Responsible for ensuring that the migration was proceeding with quality and according to client expectations
• Responsible for managing the Quality Assurance team of 5 members.

Confidential, OHIO

Project Manager

Responsibilities:

• Served as Project Manager for the project and held responsible for all the day-to-day activities
• Supervised a team of 50 plus members

Confidential

Project Lead

Software: IBM Rational Rose, WSAD 5.1.2, Spring Framework, Hibernate & Oracle 8i

Responsibilities:

• Created a Web Tax Routing Application for Confidential & Confidential employees
• Supervised a team of 12 members
• Deftly implemented the use cases using a propriety framework

Confidential

Technical Project Lead

Software: IBM Rational Rose, WSAD 5.1.2 & Oracle 8i

Responsibilities:

• Created a web vehicle ordering application for the customer employees to purchase / lease such brands
• Supervised a team 40 members and created & reviewed the design documents