SUMMARY:

• Over 15 years of successful engagement/program/project management, strategic planning and client relations experience and leadership.
• Considered an effective global business manager.
• Skilled Confidential initiating and implementing effective engagements, programs/projects, product development and matrix operations that have proven successful in impacting revenues, quality, client relationship and team growth/retention.
• Recognized ability for sales, strategic marketing, negotiating and executing contracts over $35M with a focus on business development, productive and revenue opportunities. Managing, facilitating and delivering successful programs/projects (full lifecycle) with over 50 direct reports, sub - contractors and client vendors/partners (IBM, EY, ACCENTURE, EDS, etc.) while utilizing the delivery methods to best fit the environment (waterfall, interval/rapid, agile etc.).
• Recognized as a company resource and the person to go to for problem resolution. Globally.
• Goal and results oriented, well organized with a history of improving workflow, operations, employee moral and contributing to team success and business profitability.

TECHNICAL SKILLS:

Technical: Mainframe, Network and PC Systems ... Technical / Customer Support ...

Programming: (C/C++, Java, JavaScript, HTML, Broadvision, Delphi, Basic & more) ...

Technologies: Java, .NET, EAI, ETL, Portal & more

Documentation: Interface Systems ... Data Integrity ... Database ... Reservations Systems (SABRE, Deltamatic & more) ... NetCentric & E-commerce …

EXPERIENCE:

Confidential, Atlanta, Georgia

Program/Project/Engagement Management/Scrum Master / Senior Consultant

Responsibilities:

• Expertise in Revenue Management and pricing with detailed understanding and experience of working with Confidential interfaces and other web interfaces for data movement in a large information technology environment.
• Manage delivery methodologies, tools and templates (includes program/project planning, schedule development, scope management and cost management) with extensive experience (supplier and off-shore)
• Directed Agile project scrum teams with complex business process and utilizing data analytics and data analysis through problem determination and issue resolution while quickly grasping complex technical designs and assist technical teams with resolving data integrity problems.
• Managed and advocated for the client while building business partners understanding and satisfaction.
• Ensured Trading Partners product deliverables’ quality, such as functional specifications, logical and physical data design, solution design and detailed design, test plans, and completed solution
• Manages completion of objective, such as procurement, quality planning, service level agreements, and customer training; resolving, appropriating, escalating issues to stakeholders and sponsor in a timely manner

Confidential, Atlanta, Georgia

Responsibilities:

• Expertise of program/project management methodology (Agile, Waterfall, etc.), tools and templates (includes program/project planning, schedule development, scope management and cost management) with extensive experience of Trading Partners delivery with supplier, off-shore and global teams.
• As the scrum master, lead the project team through problem determination and issue resolution as required; Communicating and reinforcing the project methodologies and standards for the required project artifacts.
• Develop, monitors and manages program/project baseline to ensure activities are occurring as planned - scope, budget and schedule manages variances; providing ongoing Agile coah advice and guidance.
• Proactively identify risks and issues on programs/projects - leading team to develop risk/issues management plans while identifying potential causes of missed deliverables for effect lessons learned.
• Analytical skills and problem solving skills to manage multiple factors on a programs simultaneously.

Confidential, Miramar, Florida

Responsibilities:

• Managed a PMO team (Agile coach/project/program managers) to deliver new ships and technologies; across Trading Partners, packaged and infrastructure on an international basis.
• Directed the scrum teams to develop and manage integrated program/project plans, work breakdown structures and schedules while maintaining the cost estimates, resource plans and to control the project budget.
• Managed client, vendor and technology relationships and made recommendations to senior management as the opportunities arise; proactively anticipated issues, challenges and developed mitigating strategies.
• Provided status to required managers/senior executives and Project Management Office.

Confidential, Alpharetta, Georgia

Responsibilities:

• Managed a global Agile teams to collect requirements, design, develop and test the automation of Confidential ’s SDLC.
• Directed meetings, collect project documentation, and communicate project status to project team, leadership, and stakeholders while managing customer relationships based on openness, trust, and delivering on promises.
• Balanced both the ""science"" of how to perform program/project management and the ""art"" of program/project management that was learned through experience and training.
• Anticipated problems before they occurred; defined the problem or risk, identified possible causes, worked with team to identify solutions, selected and implemented most appropriate solutions.
• Served as liaisons between technical and non-technical departments to ensure that all targets are met.

Confidential, Atlanta, Georgia

Engagement/Scrum Master/Program/Project Management

Responsibilities:

• Extensive Trading Partners /client relationship experience in managing SOWs; ensuring clients and suppliers alike perform in accordance with original agreement.
• Manage and coach Agile scrum team-leads and their deliverables based on time-lines established, including oversight of a number of projects/engagements; strong team working skills across matrixed client, supplier and geographically dispersed virtual teams.
• Consult on the Agile/program/project Management processes, manage the SDLC and the IT client\partner support processes (issue, risk, dependencies, resource, communication ) and provide adherence/governance of Industry standards.
• Responsibility and accountability to ensure full understanding of the clients’ business, organizational trends and partners’ needs while ensuring technical projects are completed based on the scheduled scope and time.
• Develop, consult and manage plans to address program/project strengths, weaknesses, opportunities and threats; creating and implementing strategy to mitigate shortfalls in timeline and budget.
• Demonstrate business analytics to manage and meet IT partner/stakeholder needs while utilizing management skills to execute one or more large, complex Agile programs/projects simultaneously.
• Thought leadership to drive the organization into new areas of growth for the clients’ future needs.

Confidential, Atlanta, Georgia

Program Subject Matter Expert/Agile coach

Responsibilities:

• Hands-on program manager/Agile coach that plan and manage the day-to-day activities associated with rolling out the Trading Partners enterprise delivery initiatives and services across the organization.
• Set up, monitor and control the PMO’s schedules, IT governance and projects oversight while coordinating the efforts of the PM and vendor staffs to ensure that the project is completed on time and in budget.
• Direct the project / program teams including Confidential employees and other independent contractors to maintain programs during the project lifecycle while mentoring / training Project Managers.
• Serves as primary liaison between the IT development teams and the business units to gather business requirements, technical specifications and to support the program methodology.

Confidential, Atlanta, Georgia

Senior Project Manager/Scrum Master

Responsibilities:

• Utilized MS projects/Clarity and the RUP process to manage all aspects of project delivery (test, defect and release management) while coordinating Trading Partners / groups of consulting teams performing billable product implementation, enhancement and integration.
• Served as liaison between the company, client and the development team in order to ensure that all functional & non-functional requirement targets, objectives and requirements are met.

Confidential

PMO / Program Manager/Scrum Master

Responsibilities:

• Developed schedules, budgets, deliverables and the full program management plan for over five large Web (B2B, B2C and E2B) projects concurrently from design, development, testing, training to implementation.
• Executed the project plans to successfully deliver solutions that complied with Federal Reserve mandates.
• Created project and program plans, estimates and allocates resources, obtains tools needed to complete project, manages project budget, determines project timeline including milestones and critical path items, identifies project risks and mitigates, documents all project-related work.
• Directed and monitored the modification of the “Wire Transfer” and “Check21” Treasury systems.
• Followed up on outstanding issues with “FiServe/Checkfree” financial applications and ensures that they are resolved in a timely manner consistent with the scope and concept of the project management plan.

Confidential

PMO / Program Manager

Responsibilities:

• Monitored the program/project schedule, project tasks and coordinates the efforts of agency PM staff, vendor staff, and personnel to ensure that the project is completed on time, is within budget and meets the agency requirements.

Confidential, Greenville, SC

Senior Project Manager/Scrum Master

Responsibilities:

• Managed the full PM / SDLC lifecycle for several global B2B, B2C and E2B) projects, including Trading Partners requirements analysis, design, development, QA, and support.

• Managed technical and functional project/product lifecycle with several technologies (EAI, ETL and Portal) while mentoring and providing technical support/advise to consultants, programmers, analysts and the product support personnel.
• Mitigated obstacles and resistance to change through the use of complex strategies to promote project/program success, such as achieving buy-in during the requirements stage, sharing resources and a formal user acceptance phase to solve mutual problems across the organization.
• Managed the tracking of over ten CRM projects simultaneously via MS Project, Workbench, Clarity and JIRA to coordinate software releases.

Confidential, Atlanta, Georgia

Program Manager

Responsibilities:

• Managed a broad range of operations, budgetary and human resources functions for moderate to low income housing programs.
• Directed seniors housing project, oversight and coordination of timely construction and regulatory compliances while ensuring a consistent level of safety, total quality management and customer satisfaction.

Confidential, Atlanta, Georgia

Manager of Global Consulting

Responsibilities:

• Outstanding success in building and maintaining relationships with key corporate decision-makers, establishing a highly profitable account while maintianing an excellent level of retention and loyalty.
• Chaired and facilitated project meetings, communicating individual roles and project expectations. Consulted with client executive staff on overall expectations, technical requirements and objectives.
• Managed technical and functional Web (B2B, B2C and E2B)project/product lifecycle from planning to implementation using Waterfall / Scrum /Agile methodologies while mentoring and providing technical support/advise to consultants, programmers, analysts and the product support personnel.
• Mitigated Trading Partners obstacles and resistance to change through the use of complex strategies to promote project/program success, such as achieving buy-in during the requirements stage, sharing resources and a formal user acceptance phase to solve mutual problems across the organization.
• Managed a series of project/product initiatives with Confidential that improved their requirement process from two years to less than three months.
• Established formal program / client / project management control, leading the client engagement from low schedule/quality expectations to strong and sustained credibility without any cost increases.
• Improved Confidential revenue management process capabilities to yield over a reported two hundred million in incremental revenue.