SUMMARY:

Consensus building thought leader and change agent with 10 years of QA Management experience in various Software Development Life Cycles and a 21 year history of helping teams build and deploy high quality software. Proven record of leading teams and delivering high quality software on time and on budget. Evangelizes agile methods such as Scrum, Kanban and champions Test Driven Development, CI/CD and a shift left philosophy of quality software development using automation as a key driver of success. Product/Business Owner of QA driven projects.

SKILLS AND COMPETENCIES:

Mobile Platforms: Android and iOS

Web browsers: Internet Explorer, Netscape, Mozilla, Opera, Safari, Chrome

Tools: JIRA/Confluance, ALM (HP Quality Center), QTP, GitHub, Jenkins, Rally, MS Project, Sharepoint, Visio, TestRail, Gantter for Chrome, Python (currently learning to add a programming language to my arsenal)

Competencies: Certified Scrum Master, Agile, Kanban, Waterfall, project estimations, crucial conversations, managing budgets, team mentoring and people management, Japanese (Spoken)

EXPERIENCE:

Technical Delivery Manager/Scrum Master

Confidential

Responsibilities:

• Assigned to explain and evangelize Agile concepts including CI/CD, BDD, Scrum and Kanban to Confidential ’s customers as well as to perform Technical Delivery Manager and Scrum Master role’s on site with the customer’s employees and other 3rd party companies.
• Executed bottoms up reviews of current state and presented a gap analysis to customer’s executive leadership.
• Delivered 800 automated test cases using Kanban as our organizing SDLC on time and within the budget.
• This included 100 API level tests using CA Lisa and Mongo DB and 700 tests using Selenium Web Driver for the customer facing web site.

Quality Assurance Manager

Confidential

Responsibilities:

• Managed a team of QAE responsible for ensuring high quality of an Android Application designed to enable Confidential ’s own package delivery agents to track and deliver purchases made by Confidential customer vie a program called PrimeNow.
• Managed the work of an offshore team in India and full time employees in the Seattle headquarters.
• Responsible for test planning, process improvement and the mentoring and coaching of QAE team.
• Worked closely with the Development Manager to streamline processes and ensure timely and high - quality releases.
• Created a new defect triage process, built a consensus around defect severity and priority guidelines and drove short and effective daily triage meetings.
• Convinced development management to include QA in all scrum activities which had not been the team’s practice.
• Persuaded the organization to adopt more of a shift left philosophy to move more in line with the direction that Confidential was moving to as a whole.

Technology Manager

Confidential

Responsibilities:

• Implemented communications strategy to make sure offshore teams were integral part of scrum teams using Skype, Jira, daily updates to our team’s Wiki pages. Implemented time shifts allowing teams in Philippines and Mexico to overlap with US east coast and west coast time zones.
• Created a system of rotating offshore team members to the Seattle office to build trust and strong working relationships with QA team members, developers and project managers which facilitated greater knowledge transfers to offshore teams and helped foster more offshore autonomy and these stronger working relationships with the onshore teams.
• Worked with Disney Interactive team to create, maintain and manage a device library for use by teams in Florida, California and Seattle.
• Earned Scrum Master Certification by the Scrum Alliance and used this experience to train my team and the development team on Scrum Practices and acted as scrum master. Assumed role of Business/Product Owner for all internal QA user stories, such as automation stories, and tool implementation.

Quality Assurance Manager

Confidential

Responsibilities:

• Managed and mentored team of between 10 to 15 SDETs and functional testers situated both locally and offshore.
• Collaborated closely with project management, business owners, 3rd party vendors, and external customers to coordinate delivery of high quality web properties for several ecommerce web sites.
• Provide bottom up level of effort estimates and coordinate resource allocation to keep projects on time and on budget.
• Determine best practices for QA and work with senior management and peers to streamline, update and refactor our software development life cycle for both waterfall and Agile (scrum) methodologies.
• Introduced Selenium as standard automation tool.
• Introduced Opera and Chrome into our testing matrix to cover more customers’ preferred browsers.

Software Test Engineer/QA Lead/QA Manager

Confidential, Cingular

Responsibilities:

• Hired as a functional tester for the company’s online web store. Learned basic Unix commands and SQL queries.
• The team used Excel spreadsheets for a test case repository and ClearQuest for bug tracking, and tested on multiple web browsers including Internet Explorer, Netscape, Firefox/Mozilla and Opera. Promoted to QA Lead testing Cingular’s B2B portal. Adopted Mercury Test Manager and JIRA for test case and defect management, respectively.
• Promoted to Manager in 2007 and introduced automation testing using Quick Test Pro and streamlined the build process and code delivery procedures to improve the predictability of our environments and therefore the quality of the code we released.
• Created test data team and test automation role using Quick Test Pro and automated half the regression test cases, reducing the time required to do a full regression from a week to a couple of days.

Software Test Engineer

Confidential

Responsibilities:

• Performed black box testing as well as testing using a test harness and stubbed out data for a web based pharmaceutical distribution system.
• Created test matrix, created bug reports. In this job I edited and ran SQL scripts to test the back-end data integrity and the proper execution of BizTalk Xlangs.

Software Test Engineer

Confidential

Responsibilities:

• Black Box testing of .NET based internal tool used by Confidential Employees.
• Wrote test plans, test cases and developed test harness as well as executed all test passes. For this project I was the primary tester and test lead.

Software Test Engineer

Confidential

Responsibilities:

• Black Box testing of the Real Download and Real Jukebox music player applications.

Software Test Engineer

Confidential

Responsibilities:

• Started as a contractor on the Windows 98 Japanese Edition on the Application Compatibility test team.
• Used RAID to track bugs and an internally developed Access database called TCM for test case management. Tested upgrade scenarios for the Japanese version of Windows 98 from the various older Windows versions including Win95, OSR2 and 2.5, and NT4. Worked on Windows 2000 application server application team.
• Worked as full-time employee with the Step by Step Interactive team in Confidential Press Interactive.
• Performed the full life cycle testing of the interactive CDs that shipped in the back of the Step By Step books sold by Confidential Press.
• Used MS SQL 6.5 and SQL 7 Databases using Windows 2000 and NT 4 respectively.