SUMMARY:

• Experienced, multi - tasking, hands-on Sr. Manager with expertise in an array of industries.
• Possess 25+ years of experience running IT Enterprise level SDLC waterfall/agile application programs/projects.
• A strong change manager and leader in designing, integrating and implementing large-scale computer systems, business applications, and projects, both strategically and tactically.
• Excellent communication, report writing and presentation skills.
• Proven competency in analyzing business opportunities, business processes, metrics, issues and risks; leading technical/business/security professionals; training people of diverse ages and technical & individual skills; quality assurance and testing processes; and building partnership with client and management stakeholders.
• Recognized motivational ability to create a positive and cohesive team work-environment.

METHODOLOGIES AND TECHNICAL SKILLS:

Six Sigma, EPM, ITIL, SEI-CMMI, Change Management, Fagan Inspection, TQM, PMI, SDLC, Agile, Waterfall, Microsoft Office suite (Cloud), Visio, Sharepoint, IBM, Unix, Citrix, DB2, Clarity, Crystal Reports, Epic, HTML, SQL, C, Java, Avaya, SIP, Cisco, Oracle, Oracle EBS, Data Bases, Informix, EMC2 (e-BOOK), ABT Project & Team Workbench, Primavera, CMBP (ClearCase/ ClearQuest), Planview, Test Quality Director, OOD, SAP, Sales Force, Epicor, HIPPA, PeopleSoft, ECM, Web Clicker, 25Live, VPN, Kronos, Lawson

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

ITS Manager

Responsibilities:

• Owned and directed the Project Management Office team composed of 6 Project Managers. Worked with Loyola Leadership team for incorporating Yearly Plan of Record (~35 projects) for the entire university. Consulted with senior matrix-professionals of every-level across the company to create ITS products.
• Managed /teamed-up with other IT staff (e.g. Development, DBA, Integration and Leadership), clients, and third party providers for the successful Enterprise Loyola IT migration from BOX to Microsoft ONEBOX /SharePoint servers.
• Managed and advised my staff and server administration team for successfully deploying many new Oracle EBS O/S uploads, having several load lines for backups & recovery, patches, testing and verification. Was instrumental in formulating the integration strategy to test around known defects utilizing stringent Six Sigma Quality concepts.
• Teamed-up with Business, Marketing, Finance, IT Development, Testing (Validation), Information Security, Several Loyola Undergrad and Loyola Schools e.g Medical School and Law School, etc. for working on Enterprise requirements, supporting a positive-environment for creating high baseline-quality-schedule in SharePoint/MSP & schedule/ budget using Agile and waterfall methodologies. The plan’s budget is over $10MIL.
• Improved and Institutionalized Loyola’s project size estimation process. This process addition created multiple positive changes in the team supporting timely program deliveries.
• Improved the established Change Management (Quality Improvement Culture) in the ITS Organization e.g. Drove PM training creation for the different PM levels (Junior to Senior).
• Identified and created the Program’s Risk Management Plan helping to bring many ITS programs under Change Management & Performance Stability.
• Utilized MS Project Plan and Sharepoint for creating the program Release Plan & WBS leading into high quality schedule(s). Worked with the all teams to utilize and improve current ad-hoc schedule practices resulting in many positive Enterprise Cultural changes.
• Advised Team Members on high quality processes, disk capacity, requirements & procedures resulting in many Operations Excellence Improvements (e.g. deliverables on-time, on-budget and within scope).
• Drove many new products following a stringent RFP and contract process. Launched many successful SLA products (cloud and non-cloud): Enterprise Confidential IT migration to Microsoft ONEBOX /SharePoint servers, 25LIVE, VoIP, Kronos Disaster Recovery (DR), Lawson (DR), Web Clicker, Data Loss Leakage Protection, VPN / VPN (DR), HEAT, Loyola Halas Recreation Center SW implementation (Fusion), ITS Webpage Redesign, PMO Enhancements, etc. Was the face to the customer, team, leadership and contractors.

Confidential, Chicago, IL

Senior Project Manager

Responsibilities:

• Teamed-up with Research, Clinical (Doctors/Nurses), Business, Finance, Legal, PgM, Development, Testing (Validation), etc. for working on requirements, supporting a positive-environment for creating high baseline-quality-schedule in MSP & schedule/ budget into Planview using Agile and waterfall methodologies. The budget is over $5MIL.
• Institutionalized SixSigma & Quality Stage-Gate-pipeline process where none existed (Gates 1-5 / Research-to-Customer-deliverable). This process addition created multiple positive changes in the team.
• Established Change Management (Quality Improvement Culture) in the Project Management Organization e.g. Drove PM training creation for the different PM levels (Junior to Senior).
• Identified and created the Program’s Risk Management Plan helping to bring Confidential program under Change Control Board (CCB).
• Utilized MS Project Plan, Planview, Clarity and Sharepoint for creating the program Release Plan & WBS leading into high quality schedule. Worked with the Quality team to utilize and improve current ad-hoc schedule practices resulting in many positive Enterprise Cultural changes.
• Advised EPMO VPs, Directors and Core Team Members on high quality processes & procedures resulting in many improvements (e.g. efficient schedules with dependencies).

Confidential, Schaumburg, IL

Independent Senior Program/Project Manager Consultant

Responsibilities:

• Proficient Confidential designing, managing and implementing multithreaded programs/projects. Advise on options, changes, risks, costs vs. benefits, impact on other business processes priorities.
• Excellent PMO leadership with enterprise deliverable for large customer companies
• Researched business intelligence on technical/managerial trends to small and mid-size business owners: i.e. PonyExpress (trucking transportation), Cypress (IT research).
• Consulted with key architects, developers, and upper-managers to develop appropriate technical solutions.

Confidential, Oak Brook, IL

Senior Project/Product Manager Consultant

Responsibilities:

• Proficient in creating, managing & monitoring the Confidential conversion schedule using MP Plan, Planview & Sharepoint.
• Utilized waterfall methodology from Marketing through go-live & stabilization.
• Change Management Board Leader: presided over activities for proper functionality introduction to the proper Releases by creating unique release identifiers, following SixSigma & Quality methodologies.
• Leading a team of 30 matrixed Confidential professionals of every level and 13 Puerto Rican store retailers resulting in customer high satisfaction. Confidential is forecasting for these stores to make over $6M in 2012.
• Managed project contract and budget (Marketing to customer delivery) via Planview and Confidential Excel report.
• Working closely with the Puerto Rico retailers and serving as a conduit of communication between Confidential International Upper Management and the Confidential group (including Legal).
• Translated (from English to Spanish & vice-versa) and published critical project planning reports to assist customers (retailers) and Confidential Upper managers (VP, Directors, et. al.).
• Executing the customer action risks/issues activities using Planview, SixSigma & Sharepoint until proper risk resolution. Process improvements resulted in positive quality culture changes.

Confidential, Rolling Meadows, IL

Senior Product Manager Consultant

Responsibilities:

• Led an educational team composing of 20 matrix-professionals across the company in the creation of the Confidential (Gates and Confidential Reading Testing version-5) program plan in to Planview. This plan includes grades from Kinder-garden to Adult Reading. The plan’s budget is over $3M.
• Teamed-up with Finance, Law, PgM, PdM, Research, Development, IT, Validation Testing, etc. for working on requirements, supporting a positive-environment & creating our baseline-quality-schedule. This effort includes content from grade-K letter-sound to upper-grades in reading comprehension.
• Administered two programs in SharePoint using waterfall methodology from initiation through go-live & stabilization.
• Utilized sophisticated PM tools in creating the official Confidential release schedule (> 1.2K lines in MSP & Planview). Worked with the Schedule Standards team to change & improve ad-hoc practices.
• Advised Riverside VPs, Directors and Core Team Members on high quality using SixSigma. Received many accolades from Riverside Upper Management Presentation to Steering Committee 2Q-2011 .
• Consulted with Research team via feasibility studies for Confidential .
• Utilized the stringiest Quality-Stage-Gate pipeline process in sending project back to leadership as it lacked the target ROI (20-25%).

Confidential, Northbrook, IL

Senior Project Manager / Portfolio Manager

Responsibilities:

• Designed, managed, financed and implemented a new and improved Confidential call center worth $4M.
• Change Driver: Re-engineered Call Center customer service applications addressing critical delays.
• Turned a 20 min delay into a 3 min ready “turnkey” application resulting in positive changes to the ROI by savings Confidential over $2M.
• Identified & corrected faulty assumptions inherited in vendor system by implementing a new system.
• Managed and monitored the release “feature schedule” using Microsoft Project Plan and Sharepoint. Created CCB & training process changes leading into more efficient overall processes by 30%.
• Led 15 IT team-specialists (architects, developers, validation testers, etc.) in analyzing application issues for enterprise-wide Voice Lifecycle management program (including SIP, VoIP, Cisco Gateway, Call Manager, Voice Reporting, and Call Recording) worth $5M. Utilized waterfall methodology from initiation through go-live & stabilization.
• Implemented SixSigma/Fagan inspection in enhancing the Architectural requirements quality by 50%.

Confidential, Burr Ridge, IL

Program Manager / Account Manager / HR Diversity Manager

Responsibilities:

• Responsible for the On-Line Testing Acuity program for various states worth $3M. Managed contracts: budget, sales and customer service information via Sales Force.
• Team leader for 20 IT specialists (BI/Research, Validation, etc. al.) in planning, designing & installing comprehensive systems for multiple states. Directly supervised 3 project managers & 2 coordinators.
• Change leader: Implemented Sales Force quality improvements making reports easily understood.
• Managed, improved & monitored the Release of feature schedules using Microsoft Project Plan. Utilized waterfall methodology from Marketing through go-live and stabilization.
• Negotiated & implemented a comprehensive on-line system in less than a year and improved accuracy which resulted in over $3M of savings.
• Represented Confidential Companies Confidential many Human Resource Diverse Career Fairs throughout the United States.
• Responsible for setting Confidential division kiosks, facilitating & giving Power Pt presentations to attendees, interviewing Program Manager candidates and making hiring recommendations to the HR board.

Confidential, Arlington Heights, IL

Manager, Program/Project Management Office

Responsibilities:

• Organized 300-person department for cellular feature intro & roll-out using Agile and waterfall methodologies . Managed release increasing Call Processing functionality 3x the original system capacity applying SixSigma principles.
• Led the BTS Change Control Board meetings. Executed the Confidential SRs (defect/fixes) activities for BTS Department from inception to delivery. Reduced the defect backlog by 30% & savings of $1MIL.
• Published critical daily project planning reports to assist development & testing managers.
• Coordinated organizational SEI/ISO9000 quality change programs and developed expertise in training. Translated customer critical communications from Spanish to English.
• Directly Supervised team of 10 Project Managers for the development of call processing features with a $10M budget.
• Coordinated technical & managerial activities including internal & external risks.
• Managed and owned the overall development of the Japanese cellular software project.
• Carried out the plan to combine software from multiple vendors into the SuperCell cellular system. Utilized Waterfall & Agile/Lean methodologies from Marketing through go-live and stabilization.
• Managed deployment phase of cellular system-wide project plan (including contract negotiations). Project leader for 25 board members.
• Resolved open customer software issues with multiple organizations. Investigated & resolved key quality testing validation problems for senior management.

Confidential, Naperville, IL

Software Integration Testing Engineer & Quality Control

Responsibilities:

• Authored the Load Documentation Quality Improvements for 5ee4.3 generic.
• Decreased the number of duplicate problem reports 20% by implementing a work process.
• Primary validation tester for Italy & Spain products.
• Resolved international customer open issues.
• Translated customer critical communications from Italian to English.