SUMMARY:

• Saved a $5.5Million project by successfully restoring client confidence for a five - year at-risk project by cultivating customer relationships and advancing project status.
• Pioneered innovative team building and cross functional enterprise project management techniques to expedite workflow, simplify processes and reduce operating costs.
• Performed extensive technical reviews for prospective projects, gathering details utilized for pricing project services and providing supportive documentation for RFP replies to sponsors.
• Cultivated and nurtured effective working relationships with executives and upper management which resulted in the adoption of improved health and safety measures.
• Facilitated conferences with employers to discuss purpose, scope and results of audit findings and activities.
• Supervised a team of up to 8 people in multiple locations to successfully deploy releases into Production across all business areas. Owned release process throughout SDLC.
• Demonstrated high level of integrity while evaluating employer records for regulatory compliance.
• Performed Financial Workbook Presentation to Initiate Projects which included SOW, Business Case Analysis which included Cost Benefit Analysis, IRR, Present Value, Future Value, Pay Back Period and all other related Metrics.
• Created high impact presentations for diverse audiences, including managers, employees, and trade and union groups.

CORE COMPETENCIES:

• Ecommerce
• Resource Management
• Staff Management
• Budget Management
• Budgeting
• Internal Audit
• SOX Compliance
• Vendor Management
• Communication Skills
• Project Planning
• Budget Management
• Process Improvements
• Release Management
• Modern Workplace (MW)Initiative
• SCRUM
• ITIL V2
• Networking Domain
• SDN Technologies

TECHNICAL SKILLS:

Microsoft Software: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Microsoft Visio, Microsoft Live Meeting, Windows NetMeeting, Microsoft Project, Microsoft Project Server, Microsoft Intune, Office 365Other Relevant Software CISCO WebEx, GoToMeeting, SharePoint; Blackboard, Adobe Professional, Acute PDF, Collaboration, Salesforce, Actimize, VM Ware, Citrix, Office 365, Clarity PPM, Kronos

Application Development: Marketing, Pricing, Retail, Merchandising, Technical beta testing, Relevant Software upgrades, Customer Analytics, B2B and End User ecommerce operations, JIRA

WORK EXPERIENCE:

Project Manager

Confidential, Coral Springs, Florida

Responsibilities:

• Rolled out CA Clarity Project Management (PPM) tool for all company subsidiaries
• Administration of Clarity users & time approvers at the parent company level
• Worked closely with Finance at the end of each month to ensure correct reporting of projects and time recorded against projects
• Worked with company PMs, the Project Integration Office, and other Divisions on the creation of IT projects
• Provided Governance oversight and remediation for subsidiary projects in Clarity
• Performed Clarity upgrade testing support annually
• Performed Clarity and Clarity Interface technical troubleshooting support as needed.
• Produced data that will allow IT Management the ability to conduct proper resource management and capacity planning
• Assisted in the production of the information presented to the Project Review Committee.
• Assisted with Clarity day-to-day job monitoring & report failures
• Responded to incoming Clarity support emails
• Quarterly review of users in Clarity
• Assumed project management responsibilities for projects as needed by the organization
• Managed one or more medium to large transition and/or transformation projects through full lifecycle and ensured successful outcome.
• Led and facilitated teams across multiple phases of the projects.
• Ensured the overall success of the projects to include initiation, planning, design, execution, monitoring, controlling, implementation and closure of the projects.
• Established and maintained working partnership business sponsors, vendors as well as other key internal and external stakeholders to ensure all aspects of the projects were coordinated and aligned.
• Created and maintained a comprehensive project plan to break down work, track and manage tasks, dependencies and project schedule.
• Collaborated and coordinated with all stakeholders to track execution and performance to ensure short and long term milestones and goals were achieved.
• Managed project budget to ensure that approved scope is delivered within approved budget.
• Leveraged standard processes, methodology and best practices to achieve project objectives.
• Provided weekly project updates to business sponsor, PMO leadership and other stakeholders to include a high level overview of project progress, risks, issues and budget.

Sr. Operations Project Manager

Confidential, Columbia, South Carolina

Responsibilities:

• Managed one or more medium to large transition and/or transformation projects through full lifecycle and ensured successful outcome.
• Lead and facilitated teams across multiple phases of the projects.
• Ensured the overall success of the projects to include initiation, planning, design, execution, monitoring, controlling, implementation and closure of the projects.
• Established and maintained working partnership business sponsors, vendors as well as other key internal and external stakeholders to ensure all aspects of the projects were coordinated and aligned.
• Created and maintained a comprehensive project plan to break down work, track and manage tasks, dependencies and project schedule.
• Collaborated and coordinated with all stakeholders to track execution and performance to ensure short and long term milestones and goals were achieved.
• Managed project budget to ensure that approved scope is delivered within approved budget.
• Leveraged standard processes, methodology and best practices to achieve project objectives.
• Provided weekly project updates to business sponsor, PMO leadership and other stakeholders to include a high level overview of project progress, risks, issues and budget.

Sr. Marketing Project Manager

Confidential, Boca Raton, Florida

Responsibilities:

• As a Sr. Marketing Project Manager, I developed cross-channel, strategic marketing plans in conjunction with other marketing vehicles owners, private brand managers and coordinates execution of those plans, holding others in the organization accountable for their contributions, and measures results and develops recommendations for improvement. I worked cross functionally to build relationship relating to their area of responsibility.
• Areas included were Planning, Media Planning, Retail Marketing, Brand/Multicultural Marketing, Product Marketing, Campaigns, and Sponsorship Marketing.

Project Manager

Confidential

Responsibilities:

• Spearheaded implementations with variety of hospital health information systems (HIS) vendors (Epic, Meditech, Allscripts, Cerner Millennium Upgrade), hospital HIS teams, and clinicians, improving HIS information at 5 hospitals ranging from 95 to 450+ beds.
• Organized and managed 10-person internal cross-functional team, implementing $9M medical content contract at 225 client sites in 14 month time span.
• Reduced implementation steps, saving time and additional employee costs.
• Identified roadblocks, developing solutions for timely implementation and escalating issues as needed.
• Communicated effectively with client and internal team regarding project status, presenting effective reports (oral and written) to all levels.
• Trained end users in basic functionality, ensuring efficient use, greater accuracy, and provider time saved.
• Built dynamic relationships with internal and external teams, fostering smooth and fluid implementations. Worked with clients to determine project scope and requirements in the form of a project charter.
• Served as liaison between the ITWx site and the client to ensure all targets and requirements were met.
• Monitored and reported project and/or team performance against specified goals and objectives, ensuring that the projects were delivered on time and within project budget.
• Understood project impact to the existing and required workflow.
• Assigned and tracked appropriate training plans for end users.
• Identified risks and created risk mitigation plans when necessary.
• Articulated how the project related to the client’s organizational strategy and initiatives.
• Managed projects to ensure on time delivery without sacrificing high quality standards.
• Utilized and promoted the use of PMO standard documents and SOPs.
• Promoted, utilized, and contributed to knowledge transfer forums.
• Built and maintained client relationships both internally and externally.
• Sought continuous improvement in processes, procedures, and outcomes.
• Took an active role in driving the Professional Development Plan (PDP) and career development.
• Worked in accordance with corporate and organizational security policies and procedures.
• Understood personal role in safeguarding corporate and client assets.
• Took appropriate action to prevent and report any compromises of security within scope of role.
• Followed Cerner policies and upheld professional standards.

Project Manager

Confidential, Orlando, Florida

Responsibilities:

• Facilitated scope definition, cross-functional estimates and high-level planning workshops
• Quantified cost factors to deliver project deliverables including resources, project oversight, objective risk and related contingency
• Managed over 35 major corporate business accounts that generated over 4 million in revenue per year.
• Successfully migrated 98.6% of assigned corporate accounts (over 5000 units) off of a decommissioned IDEN network to an improved CDMA network ahead of shutdown schedule.
• Used Business Objects to create excel spreadsheet reporting & cost per revenue usage for corporate accounts.
• Reduced corporate customer churn from 2.43% to .98% among assigned accounts.
• Introduced self-service options by training corporate customers in the RightNow Tool.
• Performed proactive account analysis and delivered care solutions with corporate accounts to anticipate customer needs.
• Prepared and presented high-level plan with estimates for executives and cross-functional leaders based on estimate outcomes Program and Project Planning
• Created full-scale master project schedule and communication plans consisting of multiple projects or components
• Managed resource activity data and task scheduling using Clarity PPM & JIRA
• Ensured proactive scheduling of key deliverables, milestones and deliverable tasks
• Established project financial forecasts including resource plans and other expense plans
• Developed the project plan and schedule with cross discipline functional leads
• Validated that scope can be completed within timeline and budget
• Estimated resource needs with help from functional leads
• Confidently led and drove cross-functional projects, components of large programs, or full programs through full delivery life-cycle ensuring project is delivered on-time and on-budget
• Managed resource assignment, budget, scheduling, and scope prioritization, and change control
• Worked with cross discipline team members to validate project assumptions and review individual project plans with senior leadership
• Ensured proper documentation of scope of work with help from cross discipline functional leads
• Monitored adherence to master schedule and milestone commitments
• Analyzed labor demand vs. capacity labor to ensure efficient resource assignments
• Escalate key issues and risks to ensure timely resolution and mitigation
• Prevented scope creep and facilitate change requests to ensure impacts to schedule or budget are approved and communicated
• Provided leadership and coaching for a small team of project managers (5 to 10 team members)
• Assisted in identifying and analyzing project management staffing needs and team assignments
• Assisted in selection, on-boarding and on-going training for project management staff

Project Manager

Confidential, Miami, FL

Responsibilities:

• Completed buildout of the entire network infrastructure and connectivity between the Miami Data Center and the Super NAP in Las Vegas to create an infrastructure disaster recovery site.
• Performed Asset Management duties including managing the assignment, rollout, and authorization levels of Confidential custom-made computer equipment;
• Relocated the Power System which runs JDE and other business applications including Essbase and Hyperion to the Super NAP located in Las Vegas.
• Installed Firewalls in both the Miami Data Center and the Super NAP Facility in Las Vegas.
• Moved the Corporate Mission-Critical Applications that live on the computer and storage infrastructure from the Miami Center to the Super NAP.
• Created a fully Executed Business Continuity Management Plan for any disaster that took place at Confidential Miami Campus and the Miami Data Center.
• Created a Scalable and highly available collaboration end state design build upon a Cisco Unified Communications Platform.
• Upgraded from the current Cisco 4.2 call manager to the latest 10.5 version and provided a Disaster Recovery Site for the Confidential Phone System.
• Managed up to 20 Enhancements and Projects at 1 time using Clarity PPM

National IT Program Manager

Confidential, Miami, FL

Responsibilities:

• Managed the software upgrade of various Confidential Title and third party vendor software installed on company equipment.
• Managed the deployment of company equipment, including laptops, computer desktops, cell phones, tablets, key fobs, access cards, and other specialized company equipment to employees, contractors, and other personnel as required and dictated by company executives.
• Guided several departments in designing and developing projects through production stage.
• Employed in-depth knowledge of Microsoft Project, TFS, Citrix, CISCO Network tools and other technical skills to ensure smooth operations and efficiency as teams transitioned from project to project.
• Collaborated with management teams (5 to 10 resources) to deliver assigned programs - Developed group and individual timelines, assessed/identified potential bottlenecks in each project/program process.
• Directed the recruitment process of key employees and the selection of consultants and outsource-vendors.
• Developed and initiated internal processes to improve program delivery within specific timeframes.
• Established goals and milestones as per the desired results to be generated by the project.
• Defined the resources and equipment tools required for completion of a project and allocated resources accordingly.
• Managed teams working on different programs and smoothed out any areas of possible conflict.
• Evaluated the timely performance of different teams working on a project and documented the progress accordingly.
• Assisted the engineers in documenting the project designs and making changes as per needs.
• Ensured that all projects were executed within established time period and complied with the defined standards using Clarity PPM

Implementation Project Manager

Confidential, Coral Springs, FL

Responsibilities:

• Performed an audit to determine that Confidential needed to have a globally consistent, robust OFAC sanctions screening platform and process in order to comply with OFAC regulations. As part of this solution merchant/business and principal files would be scanned against the SDN (Specifically Designated Nationals) list provided by Accuity and alert the Compliance Analysts in case of a hit through a User Interface.
• Performed current state analysis, designed the future state platform architecture.
• Managed and Implemented Hardware and Software Infrastructure requirements, Including (network, server and storage) using Clarity PPM.
• Interviewed business, product and compliance teams globally, and documented the project business requirements.
• Conducted Build vs. Buy analysis and selected Actimize Watch List Filtering platform (WLF) as the global solution.
• Performed work on Phase 1 and 2 of the OFAC / Sanctions tool project, building new hardware in Confidential datacenters and configuring the Actimize solution of OFAC sanctions screening.
• Managed the $2 Million project budget. This includes understanding and validating estimates, cost variance tracking, and managing project resources effectively.

Project Manager

Confidential

Responsibilities:

• Developed a culture that promotes compliance with top management’s risk appetite, allowing managers to manage risk within their spheres of responsibility consistent with established risk tolerances.
• Developed risk assessment and risk management (mitigation) integrated into all business practices and decision-making activities.
• Provided a portfolio view of risks (financial, environmental, research non-compliance, workplace disagreements and injuries, claims and lawsuits, and new emerging risks).
• Implemented a user friendly tool to assist the meeting initiator and attendees, participants in work/office environments to schedule meetings efficiently.
• Automated the meeting schedule process to enable efficient use of the time and efforts of the meeting organizer.
• Assisted implementation staff with project planning tools.
• Balanced Competing Constraints by using various Earned Value Metrics.
• Analyzed budget needs and monitored expenditures using Clarity PPM.
• Coordinated project site set up.
• Acted as a liaison between the project team and the client.