SUMMARY:

• A highly motivated IT professional with 16+ years of rich and diverse experience as a Scrum Master, Project Manager, Business System Analyst and Quality Assurance Expert in Telecom & Banking domain with the ability to learn new industry and business processes quickly.
• Direct business requirements gathering and analysis, and oversee design, development, testing, and implementation of new applications. Create value for business by establishing best practices, business rules, inspiring teams, managing partnerships with vendors and overseeing successful execution of development projects and support requests.
• An experienced Agile Project Manager, adept in activities like Release Planning, Sprint Planning, Product Backlog refinement, Sprint Review, Sprint Retrospective, monitoring and tracking progress through Scrum. Act as a Coach, mentoring the team on Agile and Lean way of working.
• An Insightful professional with notable success in driving and managing multiple projects of international scale - Qwest Telecom Inc. (USA), Confidential (UK), Confidential (USA), ROGERS(CANADA) and Integrated Standard Banking System for Confidential (India)
• Possess strong knowledge of Oracle database administration, Oracle application development and Data Warehousing with good command over SQL and PL/SQL.
• Lead global development teams and focus on transformation to bring cutting edge technologies to address evolving business needs. Manage engagement between IT and business, which includes framing needs and working toward attainment of goals while minimizing total cost of ownership (TCO).
• Strong Interpersonal communication skills to build and sustain strong working relationship and synergies across multiple portfolios in multi-vendor environment.
• Excellent oral and written communication skills; Ability to effectively communicate across third parties and technical and business product managers.
• Experienced in QA Test Management, developing test strategy, test plan, implementing testing, managing defects, troubleshooting and tracking all test deliverables.

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Technical Project Manager

• Managed multiple agile cross-functional teams based-on onshore/offsite service-delivery model
• Managed allocation of resources with leading service providers
• Brought clarity, cohesiveness, transparency, organization, and accountability to projects involving multiple teams and departments
• Improved, and facilitated all project and scrum processes to create agreement and alignment with departmental objectives of productivity, timeliness, and quality
• Drove adoption of key engineering practices like Continuous Integration, Test Driven Development Coaching and mentoring of Product Owners, Product Development Team and other Scrum Masters
• Helped teams in story point estimation, track and report team velocity through daily stakeholder updates
• Used various Agile techniques: XP, ATDD (Acceptance Test Driven Development), TDD, Continuous Integration, Continuous Testing, etc.

Confidential

Program Manager

• Built and managed talented teams of business analysts, programmers, developers and other specialists. Supervised up to 50 personnel in each project, coordinating between in-house and client teams and keeping stakeholders informed of progress and milestones.
• Involved in entire SDLC delivery for various BSS & IT projects. These projects involve several BSS units like PeopleSoft CRM, TIBCO, Java based WSS, BI-EDI systems, AB Initio ETL.
• Ensured Timely and quality delivery of all the BSS&IT projects
• Been responsible for people management and conflict management within the entire BSS & IT account, billing, value delivery to customers, risk management and offshore quality compliance.

Confidential

Senior Business System Analyst

• Spearheaded design and development of EBill Automation solution transformation. This project involves Go Green initiative to replace all customer paper bills to E bills solution.
• Involved in Requirements gathering, analysis, defining and creation of user stories in Rally for the development team
• Liaised with tech leads to ensure code development meets client's standards.
• Reviewed test cases to ensure product being produced meets requirements
• Participated in iteration planning sessions, daily stand ups and retrospectives
• Identified gaps in story definition and close gaps by following up with Systems Analyst and Product Manager
• Worked on Data Analysis to build Strategy Web application for database integration
• Extensively worked in Data Requirement Analysis and Data Mapping for ETL process.
• Analyzed the existing reports of the reporting system in the database. Checked the consistency of the data after ETL process using SQL queries
• Played as a backup for Product Owner and been responsible for the vision of the product.
• Versatile in requirements management tools like Storm, Rally.

Confidential

Platform Design Lead / Account Manager

• Spearheaded design and development of SSS - Services Scheduling Systems. This project involves automated solution for order tracking and recovery within the BT Open world eHub components in Java and J2EE technologies.
• Led E2E business requirements analysis, Component level design and E2E solution design, and interaction with the development, testing and implementation support for modules developed across test, reference and Live environments.
• Ensured Timely and quality delivery of the project. Used Storm for requirements gathering, tracking and analysis.
• Guided the team and assisted them in using various TCS tools like MapAgile2.0, Insight and Reform for Java and Instant Apps for efficient way of handling the SDLC phases.
• Led design for Video on Demand (VOD) management- Involves design of EPG (Electronic Program Guide) - the BT Vision set top box receives Free view transmissions from a suitable TV aerial (not via broadband phone lines.

Confidential, Dallas

Applications Development Manager

• Managed Order Tracking Solution - implementation of a backend faults tracking portal for Internet Service Providers partnering with Verizon to offer DSL and FTTP services
• Led design, development, testing and implementation of New Andrei (a Java struts base Order tracking and recovery tool for ISP Gateway and SSP Adapters) and management of Internal IRs and CRs for ISP Gateway.
• Consolidated System Requirements, Led high level design & test plans and managing the entire development team.
• Coordinated the System Releases in liaison with the Release Manager.
• Managed multiple projects simultaneously and dealing with several teams at multiple demographic locations and clients for different projects and served as a Global Manager.
• Actively participated in the design of single strategic platform (SSP) by removing the excess legacy system interface.
• Provided DB performance tuning services for the production databases.
• Wrote SQL queries and generate statistical reports from production database and perform necessary data purging and data migration activities.

Confidential

Design & Development Lead

• Owned SDLC delivery for Retail Stack Alignment (RSA). This project involves several BSS units like Java based WLS, WLI work list APIs, JSPs, MDBs, and EJBs.
• Led overall project management at offshore, onsite team/client team coordination, business requirements meeting, testing and responsible for client acceptance of deliverables.
• Developed wholesale Service Fulfillment applications - Line Qualification (LQ) and Inter Journey (IJ) modules for service fulfillment using BPM workflows and validation EJBs.

Confidential, Denver

Lead Developer

• Maintenance of Service Delivery applications and automated the process of sending Local Service Requests (LSR) to port telephone numbers back into Qwest from Competitive Local Exchange Carriers (CLECs).
• SME in ADSL/VDSL activation of NCoE components of Qwest Communication. Includes two major modules - Network Configuration (NCon) & Service Delivery (SD).
• Involved in design, Development of Unit testing, E2E testing of the associated vendor products.

Confidential

Developer

• Developed Integrated Standard Banking System (a banking product of TCS) and customized for the client ( Confidential )
• Development of several new modules like Cash Management Report (CMR), Tax Deducted at Source (TDS), Forex Trade Finance.
• Developed using several technologies like Unix Shell Scripts, C, Pro *C, PL/SQL Packages/ Stored Procedures, Oracle 7.x, SQL Forms 3.x, D2K, MS-VSS.
• Performed ISBS version releases and version porting.
• Performed as Unix administrator including unix administrative activities for ISBS branch production servers.
• Performed Oracle Database Administrative and resource management activities.
• Installed of Oracle database, creation of schema, tablespaces, tables, using import/export utilities, space estimation, and providing backup and recovery services for ISBS branches.
• Provided DB performance tuning services for the ISBS branch production databases.
• Fixed General Bugs and Change Requests (CRs) by programming in Pro*C and D2K Forms.
• Developed of prototype for common interface involving networking of bank branches.
• Owned delivery of design, development and testing of all the modules along with client coordination and implementation support also.

TECHNICAL SKILLS

Microsoft Windows; UNIX; Linux; Storm, Rally, SQL; PL/SQL; Pro*C; TOAD, C; HTML; JavaScript; XML; XSLT; Java; Oracle; MS Access; BEA Weblogic Server; Weblogic Integration (BPM Workflows); ANT; J2EE; JSP; EJB.