SUMMARY:

• Multifaceted technical career with 15 - year track record guiding intricate project engagements and implementations.
• A highly skilled Senior Program and Project Manager with notable expertise guiding omplex projects, programs, and implementations for high profile clients and government entities.
• Well-versed in consulting with project stakeholders, gathering and analyzing requirements, assessing project feasibility, allocating budgets and resources, and developing project plans and schedules to ensure on time completion of project deliverables.
• Adept in analyzing program specifications, and developing processes to support the strategic direction of the organization.
• An experienced leader and mentor, with the ability to transfer invaluable knowledge, encourage the utilization of industry best standards, and promote career growth through ongoing training and professional development.
• Skilled in managing cross-functional project teams, various vendors and stakeholders, instituting agile methodologies, and developing technical solutions to increase productivity.

TECHNICAL PROFICIENCIES:

Tools: Windows, Microsoft Project, Rally, JIRA, Microsoft Word, Excel, Outlook, PowerPoint, Netinfo, SMARTS, Info vista

Hardware: Confidential Routers and Switches, Avaya, NEC, Confidential CIC, PIX

CORE COMPETENCIES:

• Full Life Cycle Project Management
• Systems Launch / Implementation
• Cloud Computing | Security
• Client Relationship Management
• Quality Assurance & Testing
• IT Roadmap/Strategy
• Infrastructure Management
• Wireless Implementations
• Product Management (life cycle)
• Organizational Change Management
• Risk & Issue management
• Problem Resolution / Troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential

Project/Program Manager

Responsibilities:

• Develop the overall direction and technical guidance to cross-functional program and project teams, including governance and advisory services to project managers.
• Consult with executive leadership, stakeholders, internal clients, and vendors to obtain business requirements and specifications and develop project plans.
• Guide project schedule, oversee risks and dependencies in migrating the voices services from tradition PSTN Network, to the more robust SIP network.
• Create project scope and schedules, detailed work plans, estimates, objectives, and collaborate with project team to complete projects on time and within budget.
• Analyze processes and project plans and develop technical solutions to ensure functionality and increase productivity.
• Create and administer an effective implementation and deployment plan, and collaborate with global vendor resources, to ensure delivery of a full-integrated solution.
• Facilitate project status meetings, project tracking and analysis, managing internal and external interdependencies, project reporting.
• Collaborate with cross-functional entities to ensure compliance with internal processes, strict quality standards, and review project deliverables for completion.

Confidential

Project/Program Manager

Responsibilities:

• Operated as Principal Project and Program Manager delivering complex and high-profile projects adhering to project timelines, scope, budgets, and quality standards.
• Utilized Citi Plainview Application tool to manage project documentation and other resources.
• Managed several multi-layered infrastructure (LAN/WAN) transformation programs, and successfully transformed global sites with more than 1000 users.
• Led globally distributed project teams comprised of design engineers, managers, multiple vendors, and architects.
• Ensured compliance with PM and PMO methodologies, processes, and standards, and provided leadership, direction, and technical guidance through to project completion.
• Managed risk mitigation strategies, quality plans, and RAID logs to ensure logical transition and implementation with minimum outages.
• Led cross-functional project teams comprised of internal and external resources, overseeing daily operations, and consulting project stakeholders, ensuring adherence with project requirements and specifications, and managing ongoing change management to confirm alignment with business needs and strategies as they evolve.

Confidential

Consultant Regional Network Data Lead

Responsibilities:

• Managed the data network for the State of Florida, ensuring service delivery, adhering to pre-defined requirements.
• Integral contributor in establishing and implementing network policies and strategies that improved network performance across multiple states.
• Collaborated with other network technicians in designing technology standards and setting the direction of the network infrastructure group
• . Facilitated routine updates to inform management of business, functional, and technical requirements, discuss change management processes, and monitor compliance with WAN/LAN network, voice, IP, and SIP standards.
• Ensured that all the processes are followed, tracked, and reported in accordance with the agreed service level agreement with the business clients.
• Tracked, followed, and reported on all processes according to Service Level Agreements with business clients, ensuring compliance to quality standards and project deadlines.

Confidential

SYSTEMS SPECIALIST

Responsibilities:

• Developed preventative maintenance protocols for Global Networks and Devices, directly interfacing with network integration and engineering teams on an enterprise level.
• Performed audits on network devices to validate functionality, and create technical solutions to improve processes.
• Directed technical teams and provided assistance in key technical tasks, performed Level-3 troubleshooting.
• Resolved issues related to load balancers, and maintained all network reconciliations using tools like Netinfo, SMARTS, and Info vista.
• Designed and maintained functional checklists to promote problem management, identify potential risks, analyze data, and develop reports for effective preventative maintenance.
• Collaborated closely with cross-functional team to map user requirement to software and device solutions and achieve strategic goals.

Confidential

CONSULTANT

Responsibilities:

• Directed a team of network administrations and technicians tasked with configuring routers and switches, and troubleshooting hardware and software failures.
• Rendered support in maintaining IP networks focused on facilities ranging from T1 to OC192, and Confidential high-end routers and switches including 12000, 7500, 6500, 3600, and 2900 series. Configured CSS for different services and load balancing between web servers, managed Confidential Content Services, associated certificates with SSL, and generated RSA keys for CSR.
• Collaborated with Rules Managers on developing programming rules and automation tools to manage daily routines.
• Managed LAN/WAN installation, configuration, and support, and coordinated efforts with third-party vendors on installing network devices.

Confidential

NETWORK INFRASTRUCTURE ENGINEER

Responsibilities:

• Integral contributor in new business development and sales, excelling in the solutions engineer role.
• Prepared network designs and sales quotes based on client requirements, developed RFPs, and consulted with clients to confirm detailed specifications.
• Designed and implemented Service Level Agreements (SLAs) and Maintenance contracts according to company policy and clients’ business needs.