Sr. Consultant, Program/Project Management Resume

SUMMARY:

Senior level portfolio, program, and project management professional with over 20 years’ experience in Confidential 500 companies and start ups. Proficient in strategic alignment, governance, program performance, risk and communications management. Strengths in coaching team members and stakeholders.

KEY AREAS OF EXPERTISE:

Portfolio, Program & Project Management Practices
Organizational Change, Compliance/Regulatory & Technology Initiatives
Financial Services, Education, Healthcare & Technology Sectors
Process Improvement & Change Management
SDLC, Six Sigma, Agile, CMMI, RAD, RUP
Strategic Planning/Management Consulting background

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Consultant, Program/Project Management

Responsibilities:

Confidential, Institutional Retirement Technology, Confidential Transition Program - managed the technology components for the transition of existing clients/plans managed enhancements for loan functionality, sub accounting, and new value for plan loans.managed compliance/regulatory project for Dodd Frank Certificate collection, imminent default CRM assignment, and reporting. managed compliance/regulatory project for HUD Confidential Mortgagee Letter 2013-23 Short Sale and Deed in Lieu documentation requirements.

Confidential

Sr. Change Manager, Single Execution Lead

Responsibilities:

Financial Systems Roadmap Portfolio - managed large scale Finance projects leveraging SAP technology: transition of legacy financial GL auto reconciliations and GL data integrity; implementation of business intelligence reporting tools.
Home Loans & Insurance, Confidential Portfolio/HUD - optimized default servicing processes for business operations for the End to End Process Transformation.
Consumer & Small Business Banking - provided enhanced overdraft protection (ODP) that increased customer choices, ODP penetration, associate awareness, and complied with Reg. E guidelines. Managed two project lifecycles, $10.5M plan.

Confidential Program Manager

Responsibilities:

Maintained cross-functional business partnership, stakeholder engagement, communications, and reporting.
Managed program finances ($5MM); tracked delivery progress; and ensured benefits realization. M itigated program level risks and issues.
Provided coaching, quality reviews, issue escalation point and governance support for nine compliance projects involving confirmations, frequent trading, online enrollment, prospectus events, registration requirements, and retirement loan agreements; four remittance projects involving process improvement, refunds, and forfeiture reporting.

Confidential

Product Consultant, Portfolio Lead, & Sr. Change Manager

Responsibilities:

led eMerchandising marketing activities for Merchant Offer Engine Project including activity brief, requirements definition, design, and implementation planning. Collaborated with core and sub teams, external vendors, user centered design, and campaign managers to increase online banking enrollments and improve customer retention. increased lead generation and sales for deposit products; managed the integration of online enhancements; led new product and process improvement initiatives. led the small business Card Financials Online and Consolidated Marketing Platform transition project teams to integrate systems and products of Confidential and Confidential .
Received performance information and reported to senior management on portfolio performance, resource assignment, and utilization.
Sr. Change Manager: managed multiple Confidential projects, Pricing Engine and Streamline Refinance, to improve service, reduce fulfillment cycle times and costs. Four project releases completed on time and within budget. managed the integration projects to migrate Middle Market Banking and The Private Bank intranet environments to the Associate Portal.

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