SUMMARY:

• 11+ years of IT experience in all phases of Software Development Life Cycle (SDLC) as well as the Software Testing Life Cycle (STLC) including Requirement gathering, System analysis, Design, Development, Coding, Implementation and Testing of Web Applications, Software products using web server and client/server technology.
• Experience in all phases of Testing containing Unit, Functional, System, User Acceptance (UAT), Integration, Performance, Stress/Regression, Black Box, and White Box.
• Experience in Web testing and Mobile device testing.
• Experience in testing on IVR platform and on Interactions (Speech Recognition) Platform.
• Sound Experience in manual testing and automation testing using Mercury Interactive Test Suite (Win runner, Load runner, Quality Center, Test Director and QTP).
• Experience in automation testing using QTP, JMETER, Hammer, CYARA and Selenium WebDriver (using Java) tools.
• Expertise in Test Planning, Data request Creation, Test Case creation, Test Scenario Review, Test execution, Defect logging and Defect management processes.
• Experience in Test lead activities, Managing multiple projects/module and Client interaction.
• Extensively used version control and defect tracking tools like Visual Source Safe, Prism, Rational Clear Quest, Quality Center, Rally and TDP tool
• Experience in creating user stories, tasks, defects, test cases through Rally Dev Tool and TDP - Technology driven Platform tool
• Working knowledge and project experience in SQL server database and Java technologies.
• Worked on Waterfall Software Development model and Agile SCRUM methodologies
• Good working knowledge on Windows XP/NT/2000/98/95 and UNIX Environments.
• Excellent debugging, analysis and problem solving skills.
• Quick learner with high interest to grasp new technologies, self-motivated, team player and excellent communication skills.

TECHNICAL SKILLS:

Test/Automation Tools: Winrunner6.x/7.x, Test Director7.x/8.x, Loadrunner6.0, QTP6.5, Rational Clear Quest, Mercury Quality Center, Requisite Pro, Manual Testing, Rally Dev, JMETER, Hammer, TDP, Postman, Cyara, Selenium RC, Selenium WebDriver, Selenium Grid and Selenium IDE

Programming Languages: SQL, Java, ASP, HTML, Visual Basic 5.0/6.0, COBOL, CICS, JCL, REXX, C, C++, XML, UNIX Shell ScriptOperating Systems/Hardware: Windows NT/2000/XP, HP-UNIX, IBM Mainframes, MS-DOS

RDBMS: Oracle 8i/ 9i, MS-SQL Server 7.0/2000, MS Access, DB2 UDB 7.2/7.1

Mainframe Technologies: COBOL, JCL, CICS, VSAM, DB2 Tools, QMF, SPUFI

Other Software: MS-Office (Excel, PowerPoint, Word), Macromedia Flash, Adobe Photoshop

PROFESSIONAL EXPERIENCE:

Confidential, Bothell, WA

Test Lead/Test Analyst

Responsibilities:

• Test Lead activities including interaction with Project Manager, Scrum Master, Functional Analyst, Offshore teams, Dev team, Environment team, Data team, UAT team etc.
• Performing Test Planning, Test Scenario Creation, Test Scenario Review, Testing, Managing project/module, providing estimates for new projects, Offshore-Onsite co-ordination, Client Interaction and submitting Data requests.
• Handled major migration projects like - Payment Pilot project, Make it Personal project, Migration of Quick Pay to CSI APIs for payments in IVR, CAM to CSI migration for Terms & Conditions & Port status Application, Collections Repeat caller, Auto generation of Passcodes, Hours of Operation for CRU callers and migration of all applications from iGate2 to AEP platform.
• Analyzing and updating IVR Call flows using MS Visio for new projects and creating test cases based on the call flows and business requirements.
• Testing on IVR platform. Validating logs for correct routing. Analyzing XML request/response.
• Testing on AEP platform where calls are made into Interactions/ Nova system, then based on caller intent different flows are offered to the callers.
• Automating IVR test calls using CYARA and JMETER Tools.
• Developed Test Framework using Selenium WebDriver.
• Logging remedy tickets for environment issues and Defects for code issues using Rally/TDP tool. Also driving chatrooms for Defect resolution.
• Responsible for Client deliverables like Test Package, Test Scripts, Execution Report, Requirements Traceability Matrix and Test Summary document.
• Worked on Waterfall and Agile methodologies in various projects.
• Hands on experience in creating user stories, tasks, defects, test cases through Rally Dev Tool and TDP tool.
• Stubbing reactions using ICDT tool and Postman tool for testing purposes.
• Conducting knowledge transfer sessions for new team members.

Environment: Unix Servers and Windows XP/NT/2000/98/95 Desktop Machines, Quality Center, XML, Telegence, ED tool, Remedy tool, ERIC-M Tool, Admin Tool, File search tool, CDR Parser Tool, MS Visio, DART tool, SQL server, Business Object reports, Rally Dev Tool, TDP tool, Maestro Tool, Automation tools like JMETER, Postman, CYARA, Selenium RC, Selenium WebDriver, Selenium Grid, Selenium IDE

Confidential, Bothell, WA

Test Lead

Responsibilities:

• Test Lead activities including interaction with Project Managers, Offshore teams, Cross functional teams, End-to-End team, Dev team, Service layer team, Data team, UAT team etc.
• Performing Test Planning, Test Scenario Creation, Test Scenario Review, Testing, Defect creation, Defect management and defect reporting.
• Managing project/module, providing estimates for new projects, Offshore-Onsite co-ordination and Client Interaction.
• Handled various modules like Wireless Payment Arrangements, Virtual Expert personalization, One Click to Pay All project, SSO, Super bill project and Bills & Payments project.
• Worked as Defect Manager where My ATT was front door for more than 20 applications. Interacted with multiple teams like IST, UAT, Developers, Data team, End2End testing teams and other external teams. Responsible for effective Defect logging, Defect Triaging, Defect management and Defect reporting activities.
• Automation testing using Selenium WebDriver.
• Scheduling, Driving and Leading the Life Line Calls.
• Responsible for accurate and on time delivery of Client deliverables like Test Package, ISTS Sheets, Requirements Traceability Matrix and Test Summary document.
• Worked on Waterfall Software Development model.

Environment: Unix Servers and Windows XP/NT/2000/98/95 Desktop Machines, Rational Clear quest, Quality Center, SOAP UI, Telegence, Webtrax, Z-tracker, Rational Requisite Pro.

Confidential

Technology Analyst

Responsibilities:

• Preparation of detail design, involved in code walkthrough, resolving technical and design issues, code deployment, production support, SQL server database administration.
• Handled ATS, CATS, SMS and FITCOM applications independently.
• Worked on all major and minor Work requests for above applications which included analyzing the problem statement, giving estimates, coding, testing, deployment and documentation activities.
• Extensive testing of applications after each code deployment in both test and production environments.
• Worked on Agile SCRUM methodologies.
• Generating weekly, monthly, quarterly and other Adhoc reports for ATS application.
• Performed SQL server database administrator role which included Creating, maintaining and running SQL queries, creating DTS packages, running jobs and managing user roles and privileges.
• Creating new jobs and packages on the SQL server database.
• Automated various manual processes using SQL triggers and jobs.
• Worked on SPI( Sensitive Personal Information) Project for ATS and FITCOM applications.
• Handled migration of above applications from MS SQL Server 2000 to MS SQL Server 2008.

Environment: Toad, Oracle 10g, Microsoft SQL Server (Enterprise Manager and Query Analyzer),IIS, Crystal reports, Java, MS JAVA, MS Access, Toad for SQL server, Unix Servers and Windows XP/NT/2000/98/95 Desktop Machines.

Confidential

Senior Software Engineer

Responsibilities:

• Analyzing the work orders, understanding the requirements and providing solutions.
• Code walkthrough, software development, resolving technical issues, deploy various releases and perform backend testing
• Worked on all major and minor releases for PICS and PWS applications which included developing and maintaining COBOL codes, running JCLS, testing and documentation.
• Regression Testing, Integration Testing, Sanity Testing and Adhoc Testing.
• Worked on Waterfall Software Development model.

Environment: Mainframe technologies like COBOL, CICS, REXX, JCL, DB2 and manual testing.

Confidential

QA Tester

Responsibilities:

• Created Manual Test Cases based upon the BRD.
• Conducted functionality, integration and regression testing during the various phases of the development.
• Analyzed user requirements of the application and prepared preconditioned data for testing the application.
• Performed GUI Testing, System Testing, Performance testing and User acceptance testing, Regression, Integration Testing.
• Worked on Waterfall Software Development model
• Responsible for functionality testing and data validation testing. Participated extensively in interaction with various team members including developers to resolve the issues
• Performed cross browser testing to ensure compatibility of the application on IE and Netscape (Testing of different versions of Browsers).
• Automation testing using QTP

Environment: Windows NT/95, Unix Server, HTML, Java Scripts, ASP, MS IIS, Win Runner, QTP, Quality Center and Rational Clear Case.