SUMMARY:

• Extensive experience leading IT, Telecommunications, Government, and Health Care Projects.
• Senior IT Leader with proven results leading technology projects to completion ahead of schedule and under budget.
• Experience with large budget projects and portfolio management. Demonstrated ability to effectively manage resources, schedules, risks, change management, and budget elements.
• Skilled at infrastructure, data center, and equipment deployments. Strong vendor, negotiation, and customer relationship skills.
• A valued consultant for executive leadership on disaster and data recovery plans.

AREAS OF EXPERTISE:

• Project Management
• SDLC Methodology
• SCRUM
• Data Center/Infrastructure Projects
• Wireless (3G, 4G and LTE)
• Health Care Project Management
• Business Relationship Management
• Program & Portfolio Management
• ITIL Foundations
• Real Time Location Systems
• Large Scale Application Migrations
• SOWs, RFPs & RFQS
• MS Project/Visio/SharePoint/MS Office
• Waterfall Methodology
• Change Point
• Service Now
• Remedy
• Eclipse PPM
• Adaptive
• ITOP CMDB
• MS Project

PROFESSIONAL EXPERIENCE:

Confidential, O’Fallon, MO

Senior Project Manager

Responsibilities:

• Lead Implementation of Applications for Confidential Products and Services
• Direct development, testing, mainframe on and off - shore configuration. SAFe Lean Agile Methodology used to direct Project Team.
• Conduct weekly meetings and serve as a liaison between the business and engineering (Linux, Development, DBAs, Testing, Web Administrators and Integration Developers, Mainframe and Physical Server Teams)
• Manage 21 Features (Projects) in addition to resource scheduling- leveling
• Successfully completed 3 projects and on-schedule to complete 10
• Successfully managed reviewed and update Project Management guidelines and process

Confidential, Houston, TX

Project Manager

Responsibilities:

• Lead implementation of Real Time Location System for the Confidential.
• Manage project schedule, tasks, risks, and mitigations for installation of Catheterization Labs and Sterile Processing Equipment within seven hospitals.
• Hire and direct project resources, including IT professionals and vendors.
• Oversee a $5.5M project budget, including tracking subcontracting invoices and developing revenue projections.
• Coordinate security clearances and vendor installation schedules.
• Track project progress and provide regular status updates with milestone achievements.
• Develop business continuity plan with disaster recovery sites and equipment needs. Represent projects during governance and inter-department forums.
• Delivered physical asset tagging solution through successfully leading development and system integration testing of asset tags.
• Completed implantation at 25 sites prior to scheduled deadline

Confidential, Providence, RI

Project Manager

Responsibilities:

• Developed project charter and schedule for IT renewals and customer portal.
• Directed development, testing, and on and off-shore configuration.
• Agile-Scrum Methodology used to direct Project Team.
• Coordinated business to customer ( Confidential ) relationships and referred business leads.
• Served as Interim Project Manager and Technical Liaison supporting Provider Data Management (PDM); secured resources, managed vendors, oversaw development and testing, and prepared project budget and financial reports.
• Involved strategy and governance
• Achieved ahead of schedule implementation for the new customer portal for large group, small group and individual market enrollments

Confidential, Austin, TX

Program/Project Manager

Responsibilities:

• Held a dual role in Program and Project Management of discretionary projects spanning security installations to server upgrades.
• Managed projects using Seton Health Care PMO standards and tracking methods, utilizing Eclipse for project schedules and Service Now for tracking progress.
• Attended gate meetings, communicated resource requirements and requests, planned budgets, managed risks, and communicated progress to stakeholders.
• Acted as a liaison between vendors and operations leadership, coordinated vendor installation schedule and technical resources.
• Ensured vendor adherence to customer and quality standards.
• Led upgrade of wireless technology through vendor resources, including cabling, wireless controllers, and Cisco 10 Gig fiber for two area hospitals.
• Completed Server 2003 migration by identifying non-compliant servers, mapping infrastructure plan, and scheduling and executing server cutovers.
• Managed vendor installation of Pharmacology Robotics through defining requirements and integrating with security, quality assurance, network engineering, and server administration.

Confidential, Austin, TX

IT Consultant

Responsibilities:

• Provided consulting services for business owners on a broad range of topics.
• Developed and implemented consulting business strategy and marketing plan.
• Met with prospective clients, reviewed business goals and needs, recommended consulting services, and negotiated contract.
• Directed project plans, schedules, and deliverables.
• Communicated with business leader on progress, risks, and dependencies.
• Managed all financial aspects, including billing, collections, and financial reporting.
• Mission Accomplished- Small non-profit organization-Supporting the homeless community;
• Assisted CEO in locating grants, marketing and improving website
• Born Again Bodies- Planned business model and acted as a liaison with vendors, entertainers, and food suppliers for fitness and events;
• Provided input concerning events and funding solutions

Confidential, Austin, TX

North America Vendor Manger

Responsibilities:

• Managed vendor relationships and deployment projects for a leading digital security provider.
• Oversaw third party hardware installation projects, support and maintenance agreements, vendor Service Level Agreements (SLA), and billing issues for leading technology companies including Oracle, Hitachi, Safenet, and Symantec. Negotiated contracts, secured resources, and coordinated installations.
• Utilized ITIL practices to guide data center deployments. Advised C-Level clients on recommendations for disaster recovery plans. Managed software alerts, patch updates, hardware/software de-installations for data centers utilizing ITOP CMBD tool.
• Secured the first external data center equipment audit vendor at $10K under budget and completed the audit two weeks prior to the deadline for Confidential ’s Data Center co-location.
• Shortened network outage Confidential from 12-24 hours to 8-12 hours by negotiating new terms
• Implemented the Beta version of ITOP Configuration Management Database and trained engineering staff on equipment install procedures.

Confidential, Austin, TX

Service Delivery Manager

Responsibilities:

• Managed a $10M budget of telecommunication services installations for key clients.
• Led cross-functional teams of Support Engineers, Database Administrators, and Integration Engineers to deliver technical services to clients
• Managed project schedules, provided updates to clients, and resolved issues.
• Utilized ITIL methodology to secure vendors, schedule equipment delivery, establish Confidential, and develop software recommendations.
• Consulted with client leadership on data integration and disaster recovery strategies.
• Generated $1.2M+ in combined revenue from Confidential account services, including platform server upgrades and a 4G software migration to an upgraded version.
• Resolved a Cricket customer carrier issue through partnering with product development to fix a SIM Card bug, resulting in a Customer Service Commendation from Confidential Leadership and Cricket Wireless.